Snapshot 136621
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
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"body": "The issue affecting all logins on the Aurora EDR console has been fully resolved as of 19/10/2026 10:23 UTC. \nAll services are operating normally.\nWe apologize for any inconvenience caused\n\nIncident Window: 19/10/2026 02:30 UTC - 19/10/2026 10:23 UTC",
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"created_at": "2026-10-19T10:13:57.089Z",
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"body": "We are aware of an issue affecting all logins on the Aurora EDR console. Users may experience login issues within the APAC region. Our teams are working to implement a fix for this issue. Next Update: 10/19/2026 10:00 UTC",
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"body": "The issue affecting download of Arctic Wolf Agent for MacOS and Windows has been fully resolved as of 10/13/26 20:41 UTC. \nAll services are operating normally.\n\nIncident Window: 10/09/26 14:36 UTC - 10/13/26 20:41 UTC",
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"body": "Our teams deployed a configuration change on 10/09/26 23:28 UTC to improve download processing.\nWhile improvements have been observed, some users may continue to experience intermittent errors when downloading the Arctic Wolf Agent via the Unified Portal.\n\nOur engineering teams are actively testing and rolling out additional service enhancements to fully restore download stability.\n\nNext update: 10/14/26 16:00 UTC",
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"body": "We have implemented a fix and are monitoring Agent downloads via the Unified Portal.\n\n \n\nNext Update: 10/13/26 16:00 UTC",
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"body": "We are continuing to investigate the issue which is affecting download of Arctic Wolf Agent via Unified Portal.\nUsers may continue to be unable to download Arctic Wolf Agent for MacOS and Windows\n \n\nNext Update: 10/09/26 18:00 UTC",
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"body": "Arctic Wolf continues to monitor Customers who have had Signed Script Mode enabled in their environment\n\nNext Update: 10/13/26 16:00 UTC",
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"body": "Arctic Wolf continues to monitor Customers who have had Signed Script Mode enabled in their environment\n\nNext Update: 10/12/26 16:00 UTC",
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"body": "After investigating this issue Arctic Wolf determined that this issue, which causes third party EDR tools to flag risk scan utilities is impacting customers who are not utilizing signed script mode.\n\nImpacted customers have been directly notified and Signed Script Mode has been enabled in their environment. \n\nWe believe that this change will mitigate the improper flagging of risk scan utilities.\n\nWe are currently monitoring these changes\n\nNext Update: 10/09/26 16:00 UTC",
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"body": "We are aware of an issue affecting Third Party EDR Solutions. \nUsers may experience EDR solutions alerting on Arctic Wolf Risk Scan Utility. \nOur team has been alerted and is investigating. \n\nNext Update: 10/08/26 21:00 UTC",
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{
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"id": "8ydwvfkzd402",
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{
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"body": "During normal maintenance an unexpected issue occurred in which users in South America region may have experienced issues viewing, creating and/or changing BDE rules.\n\nExisting endpoint protections and local detections remained fully active throughout the disruption.\n\nThe issue has been fully resolved as of 10/09/26 20:45 UTC\n\nIncident Window: 10/09/26 20:10 UTC - 10/09/26 20:45 UTC",
"created_at": "2026-10-09T22:32:01.382Z",
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}
],
"metadata": {},
"monitoring_at": null,
"name": "Aurora EDR - new BDE Configuration and new rule delivery disruption in South America region",
"page_id": "20lly5mtzj2z",
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},
{
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{
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"description": null,
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},
{
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"description": null,
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"id": "ywfrp1693593",
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}
],
"created_at": "2026-10-02T18:34:54.952Z",
"id": "p4gtvg4dbbgd",
"impact": "major",
"impact_override": null,
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{
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{
"code": "fj37hdh49gh1",
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},
{
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}
],
"body": "The issue affecting Memory Protection exclusions within Aurora Protect agent version 3.5 has been fully resolved as of 10/07/26 14:08 UTC.\nAll services are operating normally.\n\nIncident Window: 10/01/26 16:00 UTC - 10/06/26 22:45 UTC",
"created_at": "2026-10-07T15:53:42.966Z",
"custom_tweet": null,
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"updated_at": "2026-10-07T15:53:42.966Z",
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},
{
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{
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{
"code": "ywfrp1693593",
"name": "APAC - Aurora Endpoint",
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}
],
"body": "We have released an updated version of the Aurora Protect 3.5 agent that resolves the issue where some configured Memory Protection exclusions were not being applied. Endpoints with automatic updates enabled will receive the updated version.\n\nSubset of endpoints that installed an earlier version of Aurora Protect 3.5 may not be able to upgrade automatically. \nSteps to upgrade these endpoints to the updated version are available in this knowledge base article: [https://support.arcticwolf.com/hc/en-us/articles/56785626631579-Aurora-Protect-How-To-Upgrade-Aurora-Protect-3-5-1000-6704-to-Aurora-Protect-3-5-1000-7405]\n\nUntil an endpoint is upgraded, the workaround in this knowledge base article continues to resolve the exclusions issue: [https://support.arcticwolf.com/hc/en-us/articles/56670927173531-Aurora-Protect-3-5-Memory-Protection-Exclusions-that-Specify-a-Specific-Violation-Type-Stop-Working]\n\nOur team is continuing to work on additional options to simplify the upgrade for affected endpoints.\n\nNext update: 10/07/26 16:00 UTC",
"created_at": "2026-10-06T19:59:33.279Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-10-06T19:59:33.000Z",
"id": "4kcqg4dpzhcd",
"incident_id": "p4gtvg4dbbgd",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-06T20:03:52.527Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "fj37hdh49gh1",
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{
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}
],
"body": "We have released an updated version of the Aurora Protect 3.5 agent that resolves the issue where some configured Memory Protection exclusions were not being applied. Endpoints with automatic updates enabled will receive the updated version.\n\nSubset of endpoints that installed an earlier version of Aurora Protect 3.5 may not be able to upgrade automatically. \nSteps to upgrade these endpoints to the updated version are available in this knowledge base article: [https://support.arcticwolf.com/hc/en-us/articles/56785626631579-Aurora-Protect-How-To-Upgrade-Aurora-Protect-3-5-1000-6704-to-Aurora-Protect-3-5-1000-7405]\n\nUntil an endpoint is upgraded, the workaround in this knowledge base article continues to resolve the exclusions issue: [https://support.arcticwolf.com/hc/en-us/articles/56670927173531-Aurora-Protect-3-5-Memory-Protection-Exclusions-that-Specify-a-Specific-Violation-Type-Stop-Working]\n\nOur team is continuing to work on additional options to simplify the upgrade for affected endpoints.\n\nNext Update: 10/06/26 21:00 UTC",
"created_at": "2026-10-06T14:17:56.324Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-10-06T14:17:56.324Z",
"id": "n9xlkfxnzplt",
"incident_id": "p4gtvg4dbbgd",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-06T14:17:56.324Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "fj37hdh49gh1",
"name": "EMEA - Aurora Endpoint",
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},
{
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"name": "APAC - Aurora Endpoint",
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"old_status": "operational"
}
],
"body": "We have released an updated version of the Aurora Protect 3.5 agent that resolves the issue. Endpoints with automatic updates enabled will receive the updated version.\n\nWe have identified that some endpoints may not be able to receive the updated version automatically. Our team is actively investigating a fix for this.\n\nIn the meantime, the workaround in this knowledge base article continues to resolve the issue: [https://support.arcticwolf.com/hc/en-us/articles/56670927173531-Aurora-Protect-3-5-Memory-Protection-Exclusions-that-Specify-a-Specific-Violation-Type-Stop-Working]\n\nNext update: 10/06/26 16:00 UTC",
"created_at": "2026-10-05T20:33:39.344Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-10-05T20:33:39.344Z",
"id": "pgsb1cmbwclm",
"incident_id": "p4gtvg4dbbgd",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-05T20:33:39.344Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "fj37hdh49gh1",
"name": "EMEA - Aurora Endpoint",
"new_status": "partial_outage",
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},
{
"code": "ywfrp1693593",
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"new_status": "partial_outage",
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}
],
"body": "We have released an updated version of the Aurora Protect 3.5 agent that resolves the issue. Endpoints with automatic updates enabled will receive the updated version.\n\nWe have identified that some endpoints may not be able to receive the updated version automatically. Our team is actively investigating a fix for this.\n\nIn the meantime, the workaround in this knowledge base article continues to resolve the issue: [https://support.arcticwolf.com/hc/en-us/articles/56670927173531-Aurora-Protect-3-5-Memory-Protection-Exclusions-that-Specify-a-Specific-Violation-Type-Stop-Working]\n\nNext update: 10/06/26 16:00 UTC",
"created_at": "2026-10-05T15:51:41.187Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-10-05T15:51:41.000Z",
"id": "7t44hfv8nkrz",
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"status": "identified",
"tweet_id": null,
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"updated_at": "2026-10-05T15:52:16.224Z",
"wants_twitter_update": false
},
{
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{
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"name": "EMEA - Aurora Endpoint",
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{
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}
],
"body": "We are aware of an issue affecting Aurora Protect agent version 3.5.\n\nUsers may find that some configured Memory Protection exclusions are not being applied. This may cause previously excluded applications to be alerted on or blocked.\n\nWe have identified the cause and a workaround. While a fix is being released, users can follow the steps in this knowledge base article to resolve the issue: [https://support.arcticwolf.com/hc/en-us/articles/56670927173531-Aurora-Protect-3-5-Memory-Protection-Exclusions-that-Specify-a-Specific-Violation-Type-Stop-Working]\n\nNext Update: 10/05/26 16:00 UTC",
"created_at": "2026-10-02T18:34:55.082Z",
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"deliver_notifications": false,
"display_at": "2026-10-02T18:34:55.082Z",
"id": "x7wywqm7zbrn",
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"status": "identified",
"tweet_id": null,
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"updated_at": "2026-10-02T18:34:55.082Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-10-06T19:59:33.000Z",
"name": "Aurora Protect agent version 3.5 Memory Protection exclusions are not being applied",
"page_id": "20lly5mtzj2z",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
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"resolved_at": "2026-10-07T15:53:42.966Z",
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"updated_at": "2026-10-07T15:53:42.996Z"
},
{
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{
"created_at": "2026-01-15T20:50:28.171Z",
"description": null,
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"status": "operational",
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}
],
"created_at": "2026-10-05T13:07:36.621Z",
"id": "r14tfsccv9yj",
"impact": "major",
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{
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{
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}
],
"body": "The issue affecting MTC Tenant Creation in Japan region has been fully resolved as of 10/05/26 17:00 UTC. \nAll services are operating normally.\n\nIncident Window: 10/05/26 02:00 UTC - 10/05/26 17:00 UTC\n\n\n日本における MTC テナント作成に影響していた問題は、2026年10月5日17:00 UTC時点で完全に解決いたしました。すべてのサービスは正常に稼働しております。\n\n障害発生期間:2026年10月5日 02:00 UTC ~ 2026年10月5日 17:00 UTC",
"created_at": "2026-10-05T19:04:41.321Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-10-05T19:04:41.321Z",
"id": "rgxx3dv3z5qz",
"incident_id": "r14tfsccv9yj",
"status": "resolved",
"tweet_id": null,
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"updated_at": "2026-10-05T19:04:41.321Z",
"wants_twitter_update": false
},
{
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{
"code": "ywfrp1693593",
"name": "APAC - Aurora Endpoint",
"new_status": "partial_outage",
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}
],
"body": "We are continuing to investigate the issue which is affecting MTC Tenant Creation in Japan region. \nUsers may continue to experience failures creating tenants via MTC. \nAs a workaround, selecting \"Retry\" after initial failure is successful \n \n\nNext Update: 10/05/26 19:00 UTC\n\n\n引き続き、MTC(Multi-Tenant Console)でのテナント作成において日本リージョンに影響している問題について調査を進めております。\nユーザーの皆様におかれましては、MTC経由でのテナント作成が失敗する現象が継続して発生する可能性がございます。\n回避策として、初回の失敗後に「再試行(Retry)」を選択いただくことで、作成が正常に完了することを確認しております。\n次回更新: 2026年10月5日 19:00(UTC)",
"created_at": "2026-10-05T16:20:20.966Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-10-05T16:20:20.966Z",
"id": "gr6d5y74jyw4",
"incident_id": "r14tfsccv9yj",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-05T16:20:20.966Z",
"wants_twitter_update": false
},
{
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{
"code": "ywfrp1693593",
"name": "APAC - Aurora Endpoint",
"new_status": "partial_outage",
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}
],
"body": "We are continuing to investigate the issue which is affecting MTC Tenant Creation in Japan region. \nUsers may continue to experience failures creating tenants via MTC. \nAs a workaround, selecting \"Retry\" after initial failure is successful \n \n\nNext Update: 10/05/26 17:00 UTC\n\n\n引き続き、MTC(Multi-Tenant Console)でのテナント作成において日本リージョンに影響している問題について調査を進めております。\nユーザーの皆様におかれましては、MTC経由でのテナント作成が失敗する現象が継続して発生する可能性がございます。\n回避策として、初回の失敗後に「再試行(Retry)」を選択いただくことで、作成が正常に完了することを確認しております。\n次回更新: 2026年10月5日 17:00(UTC)",
"created_at": "2026-10-05T14:45:00.027Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-10-05T14:45:00.027Z",
"id": "grdmnvjyq8g9",
"incident_id": "r14tfsccv9yj",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-05T14:45:00.027Z",
"wants_twitter_update": false
},
{
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{
"code": "ywfrp1693593",
"name": "APAC - Aurora Endpoint",
"new_status": "partial_outage",
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}
],
"body": "We are aware of an issue affecting MTC Tenant Creation in Japan region. \nUsers may experience failures creating tenants via MTC. \nAs a workaround, selecting \"Retry\" after initial failure is successful\nOur team has been alerted and is investigating. \n\nNext Update: 10/05/26 15:00 UTC\n\n\n\n事象名: MTC テナント作成の失敗\n\n現在、日本リージョンにおいて MTC テナント作成に影響する問題が発生していることを確認しております。\n\nご利用のお客様におかれましては、MTC を使用したテナント作成時に失敗が発生する場合があります。\n\n暫定的な回避策として、初回の作成失敗後に「Retry（再試行）」を実行することで、正常に作成できる場合があることを確認しております。\n\n本事象については担当チームにて認識しており、現在調査を進めております。\n\n次回更新予定: 2026/10/05 15:00 UTC",
"created_at": "2026-10-05T13:07:36.685Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-10-05T13:07:36.685Z",
"id": "r8b7z8g71mkt",
"incident_id": "r14tfsccv9yj",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-05T13:07:36.685Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Aurora MTC Tenant Creation failing",
"page_id": "20lly5mtzj2z",
"postmortem_body": null,
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},
{
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"position": 11,
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"status": "operational",
"updated_at": "2026-10-19T10:59:43.157Z"
}
],
"created_at": "2026-10-02T12:44:14.579Z",
"id": "x9bd2svgmr3n",
"impact": "minor",
"impact_override": null,
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{
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{
"code": "fj37hdh49gh1",
"name": "EMEA - Aurora Endpoint",
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"old_status": "degraded_performance"
},
{
"code": "ywfrp1693593",
"name": "APAC - Aurora Endpoint",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "The issue affecting Aurora Endpoint Console has been fully resolved as of 10/02/26 14:50 UTC. \nAll services are operating normally.\n\nIncident Window: 10/02/26 12:16 UTC - 10/02/26 15:00 UTC",
"created_at": "2026-10-02T15:16:26.166Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-10-02T15:16:26.166Z",
"id": "zktlzm4jsczj",
"incident_id": "x9bd2svgmr3n",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-02T15:16:26.166Z",
"wants_twitter_update": false
},
{
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{
"code": "fj37hdh49gh1",
"name": "EMEA - Aurora Endpoint",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "ywfrp1693593",
"name": "APAC - Aurora Endpoint",
"new_status": "degraded_performance",
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}
],
"body": "Our upstream Vendor has implemented a fix for affecting Aurora Endpoint Console. \nWe have begun restoring corrupted data to resolve display issue \n\n \n\nNext Update: 10/02/26 17:00 UTC",
"created_at": "2026-10-02T14:39:31.408Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-10-02T14:39:31.408Z",
"id": "8splpdwm633d",
"incident_id": "x9bd2svgmr3n",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-02T14:39:31.408Z",
"wants_twitter_update": false
},
{
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],
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],
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"name": "Unified Portal Inaccessible Globally",
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}
],
"page": {
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},
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}
}