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Skip to navigationSkip to main content ElevenLabs We are an audio AI research & product deployment company on a mission to build the singular most important audio AI platform in the world, solve AI audio intelligence and make information accessible in any voice, language & sound. [email protected] Privacy PolicyOpens in new tab Filter by Subprocessors ElevenLabs Affiliates • Affiliates Global ElevenLabs leverages its affiliates in connection with providing Services to its customers. These affiliates include Eleven Labs Ltd. (UK), Eleven Labs Poland Sp. z o.o (Poland), Eleven Labs Japan Godo Kaisha (Japan), Eleven Labs Tech Middle East Ltd (UAE), Eleven Labs Auto India Pvt Ltd (India) and Eleven Labs Ireland Global Empl. Ltd (Ireland). Google Cloud Platform • Cloud infrastructure, security, data storage & LLM Services Enterprise: US or Customer's Selected Hosting Location; Non-Enterprise: US, EU or Singapore Enterprise plan customers may select from a set of specified data hosting locationsOpens in new tab, subject to availability and ElevenLabs’ discretion. This includes Gemini & Anthropic models available in ElevenAgents via Vertex AI. For non-Enterprise plan customers, customer data may be processed in the US, EU, or Singapore for latency and service performance purposes. LLM Services may also be used for research, development, training, and product improvement purposes, to the extent permitted under the applicable agreement with the customer. AWS • Cloud infrastructure & data storage Enterprise: US or Customer's Selected Hosting Location; Non-Enterprise: US, EU or Singapore Enterprise plan customers may select from a set of specified data hosting locationsOpens in new tab, subject to availability and ElevenLabs’ discretion. For non-Enterprise plan customers, customer data may be processed in the US, EU, or Singapore for latency and service performance purposes. Azure • Cloud infrastructure, data storage & LLM Services India With respect to LLM Services, to the extent India Data Residency is selected by the customer per the terms of such customer's agreement, LLMs may be provided through Azure. Availability subject to ElevenLabs' discretion. Anthropic • LLM Services United States Provision of AI model infrastructure and processing of user inputs/outputs to enable platform functionality. LLM Services may also be used for research, development, training, and product improvement purposes, to the extent permitted under the applicable agreement with the customer. (This is not the subprocessor for Anthropic models made available in ElevenAgents) OpenAI • LLM Services US/EU Provision of AI model infrastructure and processing of user inputs/outputs to enable platform functionality. Asana • Collaboration US Asana is used to track tickets and issues from a help desk perspective. Slack • Collaboration US Slack is used for communication with clients and to manage support tickets Zendesk • Customer Support US Zendesk is a customer service platform used to manage support tickets, track customer inquiries, and provide help desk solutions PostHog • Cloud monitoring EU PostHog is used for product analytics, allowing to gather insights about website interactions and gather insights to improve services. 1-10 of 28 results Showresults per page All subprocessors ElevenLabs Affiliates ElevenLabs leverages its affiliates in connection with providing Services to its customers. These affiliates include Eleven Labs Ltd. (UK), Eleven Labs Poland Sp. z o.o (Poland), Eleven Labs Japan Godo Kaisha (Japan), Eleven Labs Tech Middle East Ltd (UAE), Eleven Labs Auto India Pvt Ltd (India) and Eleven Labs Ireland Global Empl. Ltd (Ireland). Affiliates Global https://elevenlabs.io Google Cloud Platform Enterprise plan customers may select from a set of [specified data hosting locations](https://elevenlabs.io/docs/overview/administration/data-residency), subject to availability and ElevenLabs’ discretion. This includes Gemini & Anthropic models available in ElevenAgents via Vertex AI. For non-Enterprise plan customers, customer data may be processed in the US, EU, or Singapore for latency and service performance purposes. LLM Services may also be used for research, development, training, and product improvement purposes, to the extent permitted under the applicable agreement with the customer. Cloud infrastructure, security, data storage & LLM Services Enterprise: US or Customer's Selected Hosting Location; Non-Enterprise: US, EU or Singapore cloud.google.com AWS Enterprise plan customers may select from a set of [specified data hosting locations](https://elevenlabs.io/docs/overview/administration/data-residency), subject to availability and ElevenLabs’ discretion. For non-Enterprise plan customers, customer data may be processed in the US, EU, or Singapore for latency and service performance purposes. Cloud infrastructure & data storage Enterprise: US or Customer's Selected Hosting Location; Non-Enterprise: US, EU or Singapore https://aws.com Azure With respect to LLM Services, to the extent **India Data Residency** is selected by the customer per the terms of such customer's agreement, LLMs may be provided through Azure. Availability subject to ElevenLabs' discretion. Cloud infrastructure, data storage & LLM Services India https://azure.com Anthropic Provision of AI model infrastructure and processing of user inputs/outputs to enable platform functionality. LLM Services may also be used for research, development, training, and product improvement purposes, to the extent permitted under the applicable agreement with the customer. (This is not the subprocessor for Anthropic models made available in ElevenAgents) LLM Services United States https://anthropic.com OpenAI Provision of AI model infrastructure and processing of user inputs/outputs to enable platform functionality. LLM Services US/EU Asana Asana is used to track tickets and issues from a help desk perspective. Collaboration US asana.com Slack Slack is used for communication with clients and to manage support tickets Collaboration US slack.com Zendesk Zendesk is a customer service platform used to manage support tickets, track customer inquiries, and provide help desk solutions Customer Support US PostHog PostHog is used for product analytics, allowing to gather insights about website interactions and gather insights to improve services. Cloud monitoring EU Pylon Pylon (usepylon) is used to sync data between Slack and Zendesk and offer integrations to improve customer service Customer support US https://usepylon.com Stripe Backend of payment infrastructure of applicable users. Payments US Zapier Zapier helps sync data between customer service tools to offer better integration and response times to issues. Service does not perform any data storage. Collaboration US https://zapier.com Sigma Sigma is a business intelligence tool that helps in analyzing data by creating visual reports and dashboards for decision-making. Service does not perform any data storage. Analytics US Trustpilot ElevenLabs leverages TrustPilot to obtain and verify reviews of ElevenLabs' services from its non-enterprise customers. Reviews EU https://trustpilot.com Cinder Platform for abuse detection, moderation and enforcement. Moderation EU https://cinder.co Twilio Twilio provides communication APIs for sending messages. Service provides MFA with SMS integration. SMS based 2FA is no longer possible for users that don't already have it enabled. Communications US https://twilio.com Fivetran Fivetran is a data integration platform that helps to move data from various sources into a data warehouse for analysis. Service does not perform any data storage. Data processing US https://fivetran.com xAI Customer needs to enable integration before any data is sent to subprocessor. LLM Services US https://x.ai ByteDance Generation and processing of synthetic media content Indonesia, Malaysia, EU bytedance.com Creatify Generation and processing of synthetic media content United States https://creatify.ai Fal Generation and processing of synthetic media content Global fal.ai Hive Content moderation, classification, and analysis of user-provided content to support safety and compliance AI Safety United States https://thehive.ai Kling Generation and processing of synthetic media content Singapore https://kling.ai Runway Generation and processing of synthetic media content United States runwayml.com Sync Generation and processing of synthetic media content United States https://sync.so MongoDB Database management and storage Engineering Enterprise: US or Customer's Selected Hosting Location; Non-Enterprise: US, EU or Singapore mongodb.com Plain Customer support United Kingdom plain.com