Third Party Index

ElevenLabs

elevenlabs.io

Transparency

Exemplary

Breakdown
Subprocessor list30 / 30
Processing locations8 / 8
Purposes7 / 7
Data processing addendum12 / 12
Trust center8 / 8
Privacy policy6 / 6
security.txt6 / 6
Security pagenot found0 / 5
Status page5 / 5
Vulnerability disclosurenot found0 / 5
Pages still reachable8 / 8
Total90 / 100

Only documents we can retrieve count: a page behind a login or a broken link scores nothing.

Badge

ElevenLabs transparency rating

For ElevenLabs's own site; it updates with the rating.

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Documents

DocumentVerifiedChangedEvidence
Trust center vanta snapshot
Subprocessor list vanta snapshot
Data processing addendum snapshot
Privacy policy snapshot
Terms snapshot
security.txt snapshot
Status page incident.io snapshot

Subprocessors

28 third parties, 1 affiliate. CSV · Atom

NamePurposeLocationListed since
Anthropic LLM Services; Provision of AI model infrastructure and processing of user inputs/outputs to enable platform functionality. LLM Services may also be used for research, development, training, and product improvement purposes, to the extent permitted under the applicable agreement with the customer. (This is not the subprocessor for Anthropic models made available in ElevenAgents)United States
Asana Asana is used to track tickets and issues from a help desk perspective.; CollaborationUS
AWS Cloud infrastructure & data storage; Enterprise plan customers may select from a set of [specified data hosting locations](https://elevenlabs.io/docs/overview/administration/data-residency), subject to availability and ElevenLabs’ discretion. For non-Enterprise plan customers, customer data may be processed in the US, EU, or Singapore for latency and service performance purposes.Enterprise: US or Customer's Selected Hosting Location; Non-Enterprise: US, EU or Singapore
Azure Cloud infrastructure, data storage & LLM Services; With respect to LLM Services, to the extent **India Data Residency** is selected by the customer per the terms of such customer's agreement, LLMs may be provided through Azure. Availability subject to ElevenLabs' discretion.India
ByteDance Generation and processing of synthetic media contentIndonesia, Malaysia, EU
Cinder Moderation; Platform for abuse detection, moderation and enforcement.EU
Creatify Generation and processing of synthetic media contentUnited States
Fal Generation and processing of synthetic media contentGlobal
Fivetran Data processing; Fivetran is a data integration platform that helps to move data from various sources into a data warehouse for analysis. Service does not perform any data storage.US
Google Cloud Platform Cloud infrastructure, security, data storage & LLM Services; Enterprise plan customers may select from a set of [specified data hosting locations](https://elevenlabs.io/docs/overview/administration/data-residency), subject to availability and ElevenLabs’ discretion. This includes Gemini & Anthropic models available in ElevenAgents via Vertex AI. For non-Enterprise plan customers, customer data may be processed in the US, EU, or Singapore for latency and service performance purposes. LLM Services may also be used for research, development, training, and product improvement purposes, to the extent permitted under the applicable agreement with the customer.Enterprise: US or Customer's Selected Hosting Location; Non-Enterprise: US, EU or Singapore
Hive AI Safety; Content moderation, classification, and analysis of user-provided content to support safety and complianceUnited States
Kling Generation and processing of synthetic media contentSingapore
MongoDB Database management and storage; EngineeringEnterprise: US or Customer's Selected Hosting Location; Non-Enterprise: US, EU or Singapore
OpenAI LLM Services; Provision of AI model infrastructure and processing of user inputs/outputs to enable platform functionality.US/EU
OWND ApS (ParaHelp) Customer support; ParaHelp provides AI based automated support, for faster first line support resolutions. (Opt-in basis for Enterprise).US
Plain Customer supportUnited Kingdom
PostHog Cloud monitoring; PostHog is used for product analytics, allowing to gather insights about website interactions and gather insights to improve services.EU
Pylon Customer support; Pylon (usepylon) is used to sync data between Slack and Zendesk and offer integrations to improve customer serviceUS
Runway Generation and processing of synthetic media contentUnited States
Sigma Analytics; Sigma is a business intelligence tool that helps in analyzing data by creating visual reports and dashboards for decision-making. Service does not perform any data storage.US
Slack Collaboration; Slack is used for communication with clients and to manage support ticketsUS
Stripe Backend of payment infrastructure of applicable users.; PaymentsUS
Sync Generation and processing of synthetic media contentUnited States
Trustpilot ElevenLabs leverages TrustPilot to obtain and verify reviews of ElevenLabs' services from its non-enterprise customers.; ReviewsEU
Twilio Communications; Twilio provides communication APIs for sending messages. Service provides MFA with SMS integration. SMS based 2FA is no longer possible for users that don't already have it enabled.US
xAI Customer needs to enable integration before any data is sent to subprocessor.; LLM ServicesUS
Zapier Collaboration; Zapier helps sync data between customer service tools to offer better integration and response times to issues. Service does not perform any data storage.US
Zendesk Customer Support; Zendesk is a customer service platform used to manage support tickets, track customer inquiries, and provide help desk solutionsUS
ElevenLabs affiliates (1)
NamePurposeLocationListed since
ElevenLabs Affiliates Affiliates; ElevenLabs leverages its affiliates in connection with providing Services to its customers. These affiliates include Eleven Labs Ltd. (UK), Eleven Labs Poland Sp. z o.o (Poland), Eleven Labs Japan Godo Kaisha (Japan), Eleven Labs Tech Middle East Ltd (UAE), Eleven Labs Auto India Pvt Ltd (India) and Eleven Labs Ireland Global Empl. Ltd (Ireland).Global

Listed as a subprocessor by (40)

Purposes as each company states them.

Changes

None since tracking began.