ElevenLabs

elevenlabs.io

ElevenLabs declares 32 subprocessors, plus 1 of its own affiliates, in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Sep 21, 2026. 151 tracked vendors name ElevenLabs as a subprocessor, including Anthropic, Salesforce and Twilio.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

32 third parties, 1 affiliate.

NamePurposeLocationListed since
Amazon Web Services
Cloud infrastructure & data storage; Enterprise plan customers may select from a set of [specified data hosting locations]( subject to availability and ElevenLabs’ discretion. For non-Enterprise plan customers, customer data may be processed in the US, EU, or Singapore for latency and service performance purposes.
Enterprise: US or Customer's Selected Hosting Location; Non-Enterprise: US, EU or Singapore
Anthropic AI
LLM Services; Provision of AI model infrastructure and processing of user inputs/outputs to enable platform functionality. LLM Services may also be used for research, development, training, and product improvement purposes, to the extent permitted under the applicable agreement with the customer. (This is not the subprocessor for Anthropic models made available in ElevenAgents)
United States
Asana Asana is used to track tickets and issues from a help desk perspective.; CollaborationUS
Azure
Cloud infrastructure, data storage & LLM Services; With respect to LLM Services, to the extent India Data Residency is selected by the customer per the terms of such customer's agreement, LLMs may be provided through Azure. Availability subject to ElevenLabs' discretion.
India
ByteDance Generation and processing of synthetic media contentIndonesia, Malaysia, EU
Cinder Moderation; Platform for abuse detection, moderation and enforcement.EU
Creatify Generation and processing of synthetic media contentUnited States
Databricks LLM ServicesGlobal
Fal Generation and processing of synthetic media contentGlobal
Fireworks AI AILLM ServicesGlobal
Fivetran Data processing; Fivetran is a data integration platform that helps to move data from various sources into a data warehouse for analysis. Service does not perform any data storage.US
Google Cloud Platform AI
Cloud infrastructure, security, data storage & LLM Services; Enterprise plan customers may select from a set of [specified data hosting locations]( subject to availability and ElevenLabs’ discretion. This includes Gemini & Anthropic models available in ElevenAgents via Vertex AI. For non-Enterprise plan customers, customer data may be processed in the US, EU, or Singapore for latency and service performance purposes. LLM Services may also be used for research, development, training, and product improvement purposes, to the extent permitted under the applicable agreement with the customer.
Enterprise: US or Customer's Selected Hosting Location; Non-Enterprise: US, EU or Singapore
Hex AnalyticsGlobal
Hive AI Safety; Content moderation, classification, and analysis of user-provided content to support safety and complianceUnited States
Kling Generation and processing of synthetic media contentSingapore
MongoDB Database management and storage; EngineeringEnterprise: US or Customer's Selected Hosting Location; Non-Enterprise: US, EU or Singapore
OpenAI AILLM Services; Provision of AI model infrastructure and processing of user inputs/outputs to enable platform functionality.US/EU
Plain Customer supportUnited Kingdom
PostHog Cloud monitoring; PostHog is used for product analytics, allowing to gather insights about website interactions and gather insights to improve services.EU
Pylon Customer support; Pylon (usepylon) is used to sync data between Slack and Zendesk and offer integrations to improve customer serviceUS
Reality Defender Optional integration for ElevenAgents.; Safety DetectionsUS
Runway AIGeneration and processing of synthetic media contentUnited States
Sigma
Analytics; Sigma is a business intelligence tool that helps in analyzing data by creating visual reports and dashboards for decision-making. Service does not perform any data storage.
US
Slack Collaboration; Slack is used for communication with clients and to manage support ticketsUS
Stripe Backend of payment infrastructure of applicable users.; PaymentsUS
Sync Generation and processing of synthetic media contentUnited States
Tailscale NetworkingUS/EU
Trustpilot ElevenLabs leverages TrustPilot to obtain and verify reviews of ElevenLabs' services from its non-enterprise customers.; ReviewsEU
Twilio
Communications; Twilio provides communication APIs for sending messages. Service provides MFA with SMS integration. SMS based 2FA is no longer possible for users that don't already have it enabled.
US
xAI AICustomer needs to enable integration before any data is sent to subprocessor.; LLM ServicesUS
Zapier Collaboration; Zapier helps sync data between customer service tools to offer better integration and response times to issues. Service does not perform any data storage.US
Zendesk Customer Support; Zendesk is a customer service platform used to manage support tickets, track customer inquiries, and provide help desk solutionsUS
ElevenLabs affiliates (1)
NamePurposeLocationListed since
ElevenLabs Affiliates
Affiliates; ElevenLabs leverages its affiliates in connection with providing Services to its customers. These affiliates include Eleven Labs Ltd. (UK), Eleven Labs Poland Sp. z o.o (Poland), Eleven Labs Japan Godo Kaisha (Japan), Eleven Labs Tech Middle East Ltd (UAE), Eleven Labs Auto India Pvt Ltd (India), Eleven Labs Ireland Global Empl. Ltd (Ireland), Eleven Labs Netherlands B.V. (Netherlands), Eleven Labs Tech Singapore Pte. Ltd. (Singapore) and Eleven Labs Switzerland GmbH (Switzerland).
Global

Web TechnologiesCSV · Atom

ElevenLabs's homepage made 264 requests to 36 domains, 19 services controlled by another company, and 5 domains not identified.

Advertising (8): Google Cloud, Microsoft, OpenAI, X Corp., Sovrn, MNTN, Inc., Reddit, Inc., PodscribeAnalytics (7): TikTok, Meta, Reo.Dev, Clay, LinkedIn, TikTok; usually detected as Analytics: G2.comMarketing automation (1): DreamdataCookie compliance (1): CookiebotOther (2): Affiliate programs: PartnerStack; Security: hCaptcha

19 third parties by category: Advertising 8Analytics 7Marketing automation 1Cookie compliance 1Other 2

Third parties 19 · 96 requests
Google Cloudsubprocessor DoubleClick Floodlight Google Analytics Google Tag Manager 8% of the page's requests 21
Microsoftsubprocessor Microsoft Advertising 4% of the page's requests 11
OpenAIsubprocessor ChatGPT Ads Measurement Pixel 3% of the page's requests 7
X Corp. Twitter Ads 3% of the page's requests 7
TikTok TikTok Pixel 2% of the page's requests 6
Meta Facebook Pixel 2.9.433 2% of the page's requests 5
Reo.Dev Reo.Dev 2% of the page's requests 5
Sovrn Sovrn 2% of the page's requests 5
Cookiebot Cookiebot 1 2% of the page's requests 4
MNTN, Inc. Mountain 2% of the page's requests 4
Reddit, Inc. Reddit Ads 2% of the page's requests 4
Clay Clay Web Intent 1% of the page's requests 3
LinkedIn Linkedin Insight Tag 1% of the page's requests 3
Podscribe Podscribe 1% of the page's requests 3
G2.com g2.com <1% of the page's requests 2
PartnerStack PartnerStack <1% of the page's requests 2
hCaptcha hCaptcha 1 <1% of the page's requests 2
Dreamdata Dreamdata <1% of the page's requests 1
TikTok TikTok Pixel <1% of the page's requests 1
Unknown 5 · 6 requests

sitelytics.tech18.210.229.244sequel.iosequelvideo.comusbrowserspeed.com

First party 1 · 162 requests
ElevenLabs Framer Motion Google Cloud Google Cloud CDN HSTS HTTP/3 Howler.js Microsoft Clarity Next.js 16.4.1 Next.js App Router Nginx 1.30.6 Open Graph PWA Priority Hints React Sentry Webpack core-js 3.32.2 61% of the page's requests 162

9 tracked companies loaded by the homepage are not in ElevenLabs's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (151)CSV · Atom

1–50 of 151
  • 1mind 1mind.com Data importer securely transmits conversation data for voice rendering, which is processed but not stored in their systems and returned to the data importer’s primary environment for further processing and storage.
  • 3CLogic 3clogic.com Leading provider of cloud TTS services
  • 8x8 8x8.com AI Studio AI Model Provider; One of the underlying AI models for AI Studio
  • Ada Support ada.cx Generated Text-to-speech (TTS)
  • Adaptive Security adaptivesecurity.com AI models and APIs used to support product functionality.
  • Adobe adobe.com
  • AirCall aircall.io Provision of inputs for AI Voice Agent
  • Alayacare alayacare.com Engineering; Generative Ai Voice to text
  • Anrie anrie.ai Text-to-speech / voice generation and voice cloning on the creative-generation path.
  • Anthropic anthropic.com Product: Claude for Work [More Information](; Text to speech
  • Arcade arcade.software Artificial intelligence; Text-to-speech, music generation, pronunciation processing, sound effects, and audio-isolation services.
  • Arrows arrows.to Audio processing; Speech-to-text for voice input
  • Atomicwork atomicwork.com Artificial Intelligence
  • Attention attention.com Transcription provider
  • Attio attio.com Transcribing call recording
  • AudioStack audiostack.ai Text to speech provider and voice cloning provider
  • Betterworks betterworks.com Cloud-based platform used to provide audio and voice generation using artificial intelligence (AI) services.
  • BirdEye birdeye.com
  • Bites mybites.io AI text-to-speech voiceovers
  • Boost.ai boost.ai Provides speech-to-text and text-to-speech functionality for voice agents.; This sub-processor is only applicable if elected by the customer. For EU/EEA customers including the UK, the processing location is Ireland with back up in Germany. For US customers contracting with Boost.ai, Inc location of processing is US.
  • Brightcove brightcove.com AI-powered processing
  • BrightHire brighthire.com Text to speech services
  • Callmate callmate.io Text-to-speech models
  • CallRail callrail.com Text-to-Speech (TTS) generation for AI Voice Agent features. Provides realistic AI voices to make conversations with callers feel more natural.
  • Canva canva.com Canva AI Services
  • Capacity capacity.com Enables AI-powered text to speech within Voice AI Agents. *Optional subprocessor.*; Engineering
  • Cavalry cavalry.ai
  • Cekura cekura.ai Artificial Intelligence
  • Chatbase.co chatbase.co STT and TTS provider
  • Chronus chronus.com
  • Clerk Chat clerk.chat
  • Close close.com Voice AI
  • Clueso clueso.io Text-to-speech
  • CM.com cm.com
  • CodeSignal codesignal.com AI / LLM (Voice); AI text-to-speech
  • Colossyan Creator colossyan.com Audio as a service and voice cloning; ElevenLabs provides text to speech services, i.e. to allow users to input a written script from which speech of avatars is created. ElevenLabs also supports voice cloning which is utilised in the creation of custom avatars
  • Confirm confirm.com
  • ConnectWise connectwise.com Real-time text-to-speech and speech-to-text models; Voice Agent
  • ContactMonkey contactmonkey.com AI-powered audio summary (text-to-speech) of email campaigns, played via a “Listen” button (opt-in).
  • Conveo conveo.ai Processing Activity Description Transcription of audio to text Data Residency / Processing Location Global API Endpoints Headquarters Location New York, USA; Speech to text / Text to speech
  • Culture Amp cultureamp.com ElevenLabs provides transcription and speach generation services. We use this service to provide dictation and voice capability to features like AI Coach. We use Zero Rentention Mode, so all voice data is processed emphemorally (no storage or training is allowed). The dictaion and voice capability is not core to the platform. Users can choose not to use the services.
  • DataCamp datacamp.com AI voice generation; AI voice generation and audio processing for learning exercise interactions
  • Decagon decagon.ai Text-to-speech AI services
  • Docket docket.io AI Voice Generation; Engineering
  • Dust dust.tt Data processing and generation
  • Dynamiq getdynamiq.ai Speech synthesis for voice agents
  • Eightfold AI eightfold.ai AI voice generation services for AI Interviewer
  • Employment Hero employmenthero.com AI Voice / Text-to-Speech; Processing Activity: AI-powered text-to-speech voice synthesis used to generate and deliver interviewer voices in AI Video Interview experiences. Processes text input and produces synthetic audio output; may also process any personal data contained in interview script content. GDPR Transfer Mechanism: Standard Contractual Clauses
  • Ethos askethos.com Speech-to-text and text-to-speech services for the voice agent
  • Fathom fathom.ai AI Provider; 🔒 Handles Meeting Content Data 🤖 Forbidden from training AI on Fathom Customer Data
  • Show next 50

ComplianceCSV · Atom

Certified
Says it complies with

Certifications as ElevenLabs's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV · Atom

Aug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: 1 incident (1 minor)Aug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: 1 incident (1 minor)Aug 25: no incident reportedAug 26: 1 incident (1 minor)Aug 27: 1 incident (1 minor)Aug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: 1 incident (1 no impact stated)Sep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: 2 incidents (2 minor)Sep 5: no incident reportedSep 6: no incident reportedSep 7: 1 incident (1 no impact stated)Sep 8: no incident reportedSep 9: 1 incident (1 minor)Sep 10: 1 incident (1 minor)Sep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: 1 incident (1 major)Sep 20: no incident reportedSep 21: 1 incident (1 no impact stated)Sep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: 2 incidents (1 major, 1 minor)Sep 29: 1 incident (1 major)Sep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: 2 incidents (1 major, 1 minor)Oct 7: no incident reportedOct 8: 3 incidents (2 major, 1 minor)Oct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: 1 incident (1 minor)Oct 13: 2 incidents (1 major, 1 minor)Oct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: 25 incidents (1 critical, 9 major, 12 minor, 3 no impact stated)Oct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: 1 incident (1 minor)Oct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: 1 incident (1 no impact stated)Nov 5: no incident reportedNov 6: 2 incidents (2 minor)Nov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: 1 incident (1 major)

90 days agotoday

  • 53 incidents in 90 days
  • 18 major or critical
  • 2 h 23 min typical time to resolve
  • 6 h 1 min longest major
BeganIncidentImpactLasted
Scribe v3 Live outagemajor1 h 53 min
Choppy audio on Agent conversations using Eleven v4 Turbominor—
Choppy audio on Agent conversations using Eleven v4 Turbominor—
Intermittent Sign in issueno impact stated2 h 30 min
ElevenCreative - Image & Video - Degraded performanceminor1 h 42 min
EU Agents disruption in SIP callsmajor—
Claude MCP connection not workingminor—
Marketing websiteno impact stated—

Incidents per month

0 20 40 Jun 2026: 6 incidents (2 major, 4 minor) · partial: our history begins Jun 2 · typical time to resolve 2 h 9 min Jul 2026: 6 incidents (3 major, 3 minor) · typical time to resolve 2 h 20 min Aug 2026: 6 incidents (5 minor, 1 no impact stated) · typical time to resolve 4 h 24 min Sep 2026: 10 incidents (3 major, 5 minor, 2 no impact stated) · typical time to resolve 3 h 31 min Oct 2026: 34 incidents (1 critical, 13 major, 17 minor, 3 no impact stated) · typical time to resolve 1 h 42 min Nov 2026: 4 incidents (1 major, 2 minor, 1 no impact stated) · typical time to resolve 2 h 30 min Jun 2026Jul Aug Sep Oct Nov

critical major minor no impact stated before or partly before our history

As ElevenLabs's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by ElevenLabs's subprocessorsCSV · Atom

356 reported incidents in the last 30 days, by 13 of the vendors ElevenLabs lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that ElevenLabs was involved.

DateCompanyIncidentImpactLasted
PylonSlack Integration Connection Issues major3 h 13 min
TwilioSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
FireworksService Degradation for GLM 5.3 minor24 min
FireworksService Degradation for DeepSeek V4.1 Flash 1017 minor1 h 25 min
TwilioRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
TwilioIssue resolved minor1 h 43 min
TwilioSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
FireworksService Degradation for Kimi K3 minorongoing
FireworksService Degradation for Kimi K3 US minor1 h 5 min
TwilioGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
OpenAIElevated Errors On API minor42 min
PlainHelp Center errors no impact stated—
TwilioWhatsApp Business API Message Send Failures minor16 h 29 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
TwilioVoice Call Failures from a Subset of Twilio Phone Numbers to Chile minor19 h 20 min
TwilioVoice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom minor5 h 18 min
TwilioSMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy minor3 h 14 min
TwilioSMS Delivery Delays and Failures from Twilio to Spusu United Kingdom minor3 h 26 min
TwilioSMS Delivery Receipt Delays from Twilio to Bouygues Telecom France minor13 h 31 min
PlainIntermittent API errors on write actions minor2 h 54 min
TwilioSMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes minor8 h 40 min
TwilioSMS Delivery Failures from Twilio to ETL Laos minor16 h 8 min
TwilioSMS Delivery Failures from Twilio to MTN Nigeria minor6 h

And 331 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for ElevenLabs's site

ElevenLabs transparency rating

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