Snapshot 139545

Document
Subprocessor list
URL
https://sendbird.com/sub-processors
Fetched
HTTP status
200
Content type
text/html; charset=UTF-8
Fetch mode
static
Size
96837 bytes
SHA-256 (raw)
0b1ff722b887c475fe8520b81571efe77ed72a072766a3fa6a99af057f1f7268
SHA-256 (normalized text)
e743cd0b6428250755e1bb61d0d13fe6a30220f749abce55b97f264acb41c77a

Parsed

What we read from this document, as JSON. Each entry names the snapshot it was read from.

{
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        "purposes": [
          "Internal AI sales engagement tool for inbound and outbound activities, integrated with CRM systems (e.g., Salesforce)"
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          "Sub-processors"
        ],
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          "United States"
        ]
      }
    },
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      "vendor": "amazon-web-services",
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      "data": {
        "name": "Amazon Web Services, Inc.",
        "purposes": [
          "Used to run API services and main storage services"
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        "sections": [
          "Sub-processors"
        ],
        "locations": [
          "United States"
        ]
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          "AI-assisted software development, debugging, and code review tool used internally by Sendbird engineering and support personnel. Customer Data is not used to train models; inputs and outputs may be retained by the provider for up to 30 days solely for abuse monitoring.",
          "LLM provider for Sendbird's AI Agent product (customer-facing inference), powered by Anthropic's Claude API. Zero Data Retention (ZDR) applies: Anthropic does not retain any input or output data."
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          "Sub-processors"
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        "purposes": [
          "Issue tracking, documentation, collaboration, service management, and AI-powered features (Rovo) for enterprise search, content summarization, and workflow assistance within Atlassian Cloud, used to support business operations"
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          "Sub-processors"
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          "Sub-processors"
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        "purposes": [
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          "Sub-processors"
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          "Sub-processors"
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          "United States"
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      "vendor": "docusign",
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          "United States"
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      "kind": "subprocessor",
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          "AI inference platform used to run open-source language models that power specific Sendbird AI-powered features. Fireworks AI processes inference inputs solely to generate model outputs and does not use customer data to train or improve its own models."
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        "sections": [
          "Sub-processors"
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        ]
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        "name": "Functional Software, Inc.",
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          "Error monitoring software"
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        "sections": [
          "Sub-processors"
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        "locations": [
          "United States"
        ]
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      "kind": "subprocessor",
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        "name": "Google, Inc.",
        "purposes": [
          "Collaboration tools (e.g., Gmail, Drive, Meet), data warehouse (BigQuery), and LLM services (Gemini) used to support: 1) internal productivity and 2) AI development"
        ],
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          "Sub-processors"
        ],
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          "United States"
        ]
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    },
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      "kind": "subprocessor",
      "vendor": "langfuse",
      "evidence_id": 3978,
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        "name": "Langfuse",
        "purposes": [
          "Open Source LLM Engineering Platform for tracing, evaluation, prompt management, and metrics to debug and improve the LLM application"
        ],
        "sections": [
          "Sub-processors"
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        "locations": [
          "United States"
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    },
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      "kind": "subprocessor",
      "vendor": "leandata",
      "evidence_id": 3978,
      "data": {
        "name": "Leandata, Inc.",
        "purposes": [
          "Lead routing platform"
        ],
        "sections": [
          "Sub-processors"
        ],
        "locations": [
          "United States"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "livekit",
      "evidence_id": 3978,
      "data": {
        "name": "LiveKit",
        "purposes": [
          "Real-time audio and video communication infrastructure used to support Sendbird's voice-based AI agent functionality"
        ],
        "sections": [
          "Sub-processors"
        ],
        "locations": [
          "United States"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "looker",
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      "data": {
        "name": "Looker Data Sciences, Inc.",
        "purposes": [
          "Business intelligence platform"
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        "sections": [
          "Sub-processors"
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        "locations": [
          "United States"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "marketo",
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      "data": {
        "name": "Marketo, Inc.",
        "purposes": [
          "Marketing automation platform"
        ],
        "sections": [
          "Sub-processors"
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        "locations": [
          "United States"
        ]
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      "kind": "subprocessor",
      "vendor": "bird",
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        "name": "MessageBird",
        "purposes": [
          "SMS service provider"
        ],
        "sections": [
          "Sub-processors"
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        "locations": [
          "Netherlands"
        ]
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    },
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      "kind": "subprocessor",
      "vendor": "microsoft",
      "evidence_id": 3978,
      "data": {
        "name": "Microsoft Azure (e.g., Azure OpenAI, Document Intelligence)",
        "purposes": [
          "Used to power AI features like language model inference and document parsing"
        ],
        "sections": [
          "Sub-processors"
        ],
        "locations": [
          "United States"
        ]
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    },
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      "kind": "subprocessor",
      "vendor": "mongodb",
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      "data": {
        "name": "MongoDB, Inc.",
        "purposes": [
          "Reranking API (Voyage AI, via MongoDB Atlas) used to reorder knowledge-base search results by relevance in Sendbird's AI Agent RAG pipeline"
        ],
        "sections": [
          "Sub-processors"
        ],
        "locations": [
          "United States"
        ]
      }
    },
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      "kind": "subprocessor",
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        "name": "NHN Cloud",
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          "SMS service provider"
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          "Sub-processors"
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        "locations": [
          "South Korea"
        ]
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      "kind": "subprocessor",
      "vendor": "openai",
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      "data": {
        "name": "OpenAI (Codex)",
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          "AI-assisted software development, debugging, and code review tool used internally by Sendbird engineering and support personnel. Customer Data is not used to train models; inputs and outputs may be retained by the provider for up to 30 days solely for abuse monitoring.",
          "Provides processing of large language models via API to power Sendbird's AI Agent product. Zero Data Retention (ZDR) applies: OpenAI does not retain any input or output data."
        ],
        "sections": [
          "Sub-processors"
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        "locations": [
          "United States"
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      "data": {
        "name": "Panther Labs Inc.",
        "purposes": [
          "Security information and event management"
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        "sections": [
          "Sub-processors"
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        "locations": [
          "United States"
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        "name": "Sendbird Korea, Inc.",
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          "Sendbird subsidiary"
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      "vendor": "stripe",
      "evidence_id": 3978,
      "data": {
        "name": "Stripe, Inc.",
        "purposes": [
          "Online payment processing"
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        "sections": [
          "Sub-processors"
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          "United States"
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          "Backend infrastructure used to support internal operational tooling and analytics workflows"
        ],
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          "Sub-processors"
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        "locations": [
          "United States"
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    },
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      "vendor": "telnyx",
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        "name": "Telnyx",
        "purposes": [
          "PSTN/SIP routing provider to enable voice capabilities for Sendbird AI Voice Agent"
        ],
        "sections": [
          "Sub-processors"
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        "locations": [
          "United States"
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    },
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      "kind": "subprocessor",
      "vendor": "twilio",
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        "name": "Twilio Inc.",
        "purposes": [
          "Phone number, Voice, and Messaging (SMS, OTP) API provider"
        ],
        "sections": [
          "Sub-processors"
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        "locations": [
          "United States"
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    },
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      "kind": "subprocessor",
      "vendor": "twingate",
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      "data": {
        "name": "Twingate",
        "purposes": [
          "Secure remote access to private resources using a Zero Trust, identity-based networking model"
        ],
        "sections": [
          "Sub-processors"
        ],
        "locations": [
          "United States"
        ]
      }
    },
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      "kind": "subprocessor",
      "vendor": "typesafe-ai",
      "evidence_id": 65654,
      "data": {
        "name": "TypeSafe AI",
        "purposes": [
          "Classification/decision-model API (Jev) used for intent classification and routing steps in Sendbird's AI Agent pipeline"
        ],
        "sections": [
          "Sub-processors"
        ],
        "locations": [
          "United States"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "upstage",
      "evidence_id": 139545,
      "data": {
        "name": "Upstage Co., Ltd.",
        "purposes": [
          "LLM inference provider used to generate responses for Sendbird's AI Agent"
        ],
        "sections": [
          "Sub-processors"
        ],
        "locations": [
          "South Korea"
        ]
      }
    },
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      "kind": "subprocessor",
      "vendor": "vercel",
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        "name": "Vercel",
        "purposes": [
          "Hosting platform used to operate internal developer tooling and productivity workflows"
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        "sections": [
          "Sub-processors"
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        "locations": [
          "United States"
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    },
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      "kind": "subprocessor",
      "vendor": "vessl-ai",
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        "name": "VESSL AI",
        "purposes": [
          "Managed GPU compute platform used to fine-tune Sendbird's AI models; processes anonymized training data under Sendbird's instruction"
        ],
        "sections": [
          "Sub-processors"
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        "locations": [
          "South Korea"
        ]
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    },
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      "kind": "subprocessor",
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          "SMS service provider"
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          "Sub-processors"
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          "United States"
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    },
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      "kind": "subprocessor",
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        "name": "Wispr Flow",
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          "Sub-processors"
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          "United States"
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        "name": "Zapier",
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          "Automate internal data workflows by facilitating the transfer and synchronization of datasets between Sendbird’s internal analytics systems and third-party marketing tools"
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        "sections": [
          "Sub-processors"
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          "United States"
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      "kind": "subprocessor",
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        ],
        "sections": [
          "Sub-processors"
        ],
        "locations": [
          "United States"
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}