Snapshot 141
Parsed
What we read from this document, as JSON. Each entry names the snapshot it was read from.
{
"entries": [
{
"kind": "subprocessor",
"evidence_id": 141,
"data": {
"name": "Adaptive Mobile (ENEA)",
"purposes": [
"Adaptive Mobile (ENEA) enforces message safety, spam filtering, threat detection and abuse prevention for specific Twilio Products and Services"
],
"sections": [
"Third Party Sub-Processors"
],
"services": [
"Programmable Messaging"
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "amazon-web-services",
"evidence_id": 141,
"data": {
"name": "Amazon Bedrock",
"purposes": [
"Amazon Bedrock provide AI functionality including LLM models for specific Twilio Products and Services"
],
"sections": [
"Third Party Sub-Processors"
],
"services": [
"All AI Products"
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "anthropic",
"evidence_id": 141,
"data": {
"name": "Anthropic",
"purposes": [
"Anthropic provides AI functionality including LLM models for specific Twilio Products and Services"
],
"sections": [
"Third Party Sub-Processors"
],
"services": [
"All AI Products"
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "amazon-web-services",
"evidence_id": 141,
"data": {
"name": "AWS",
"purposes": [
"AWS Provide core cloud hosting and data storage infrastructure for specific Twilio Products and Services",
"AWS executes automated text-to-speech conversion, speech recognition, and natural language text processing for specific Twilio Products and Services",
"AWS provides automation and storage services for marketing campaigns for specific Twilio Products and Services",
"AWS provides streaming and interactive video functionality for Twilio Products and Services",
"AWS route and transmit emails for specific Twilio Products and Services"
],
"sections": [
"Third Party Sub-Processors"
],
"services": [
"All Services & Products",
"Email (SendGrid)",
"Marketing Campaigns (SendGrid)",
"Programmable Video",
"Programmable Voice"
],
"locations": [
"USA",
"USA*",
"USA*, EU, AU",
"USA",
"EU"
]
}
},
{
"kind": "subprocessor",
"vendor": "clickhouse",
"evidence_id": 141,
"data": {
"name": "Clickhouse",
"purposes": [
"Clickhouse provide hosting and data storage infrastructure for specific Twilio Products and Services"
],
"sections": [
"Third Party Sub-Processors"
],
"services": [
"All Products"
],
"locations": [
"USA",
"EU"
]
}
},
{
"kind": "subprocessor",
"vendor": "databank",
"evidence_id": 141,
"data": {
"name": "DataBank",
"purposes": [
"Hosting services and storage."
],
"sections": [
"Twilio Group Sub-Processors"
],
"services": [
"Sendgrid Services"
],
"locations": [
"North America"
]
}
},
{
"kind": "subprocessor",
"vendor": "datadog",
"evidence_id": 141,
"data": {
"name": "Datadog",
"purposes": [
"Datadog monitors of platform security and system health for specific Twilio Products and Services"
],
"sections": [
"Third Party Sub-Processors"
],
"services": [
"Segment",
"Stytch by Twilio"
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "deepgram",
"evidence_id": 141,
"data": {
"name": "Deepgram",
"purposes": [
"Deepgram transcribes voice media into text via automated speech recognition for specific Twilio Products and Services"
],
"sections": [
"Third Party Sub-Processors"
],
"services": [
"Programmable Voice"
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "digital-realty",
"evidence_id": 141,
"data": {
"name": "Digital Realty",
"purposes": [
"Hosting services and storage."
],
"sections": [
"Twilio Group Sub-Processors"
],
"services": [
"Sendgrid Services"
],
"locations": [
"North America / EU"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 141,
"data": {
"name": "DVELP/Sabio",
"purposes": [
"DVELP/Sabio provides integration connectivity to customer Google CCAI instances for specific Twilio Products and Services"
],
"sections": [
"Third Party Sub-Processors"
],
"services": [
"Twilio Flex"
],
"locations": [
"UK (provision of the services), Belgium, Finland, Germany, Netherlands, and Poland (data persistence/backups)"
]
}
},
{
"kind": "subprocessor",
"vendor": "elasticsearch",
"evidence_id": 141,
"data": {
"name": "Elastic",
"purposes": [
"Elastic provides support system indexing, search query optimisation, and operational log analytics for specific Twilio Products and Services"
],
"sections": [
"Third Party Sub-Processors"
],
"services": [
"Stytch by Twilio"
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "elevenlabs",
"evidence_id": 141,
"data": {
"name": "ElevenLabs",
"purposes": [
"ElevenLabs executes automated speech summarisation, audio synthesis, and sentiment detection, as enabled by customers for specific Twilio Products and Services"
],
"sections": [
"Third Party Sub-Processors"
],
"services": [
"Conversational Intelligence"
],
"locations": [
"EU",
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "fivetran",
"evidence_id": 141,
"data": {
"name": "Fivetran",
"purposes": [
"Fivetran automates data synchronisation between operational systems for internal business reporting for specific Twilio Products and Services"
],
"sections": [
"Third Party Sub-Processors"
],
"services": [
"Stytch by Twilio"
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "gooddata",
"evidence_id": 141,
"data": {
"name": "GoodData Corporation",
"purposes": [
"GoodData Corporation delivers data analytics, custom reporting dashboards, and business intelligence visualisation as enabled by customers for specific Twilio Products and Services"
],
"sections": [
"Third Party Sub-Processors"
],
"services": [
"Twilio Flex"
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "google-cloud",
"evidence_id": 141,
"data": {
"name": "Google",
"purposes": [
"Google provides database storage, compute resources, and query processing for specific Twilio Products and Services",
"Google transcribes voice media into text via automated speech recognition as enabled by customers for specific Twilio Products and Services"
],
"sections": [
"Third Party Sub-Processors"
],
"services": [
"Programmable Voice;",
"Segment;",
"Twilio Engage",
"Twilio Flex"
],
"locations": [
"USA or EU (Zurich & London) as selected by Customers",
"USA*"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 141,
"data": {
"name": "Google RCS",
"purposes": [
"Google RCS delivers inbound and outbound authentication messages for specific Twilio Products and Services"
],
"sections": [
"Third Party Sub-Processors"
],
"services": [
"Verify"
],
"locations": [
"Asia: Taiwan, Japan, Singapore",
"Chile,",
"Ireland, Netherlands, Denmark, Finland, Belgium,"
]
}
},
{
"kind": "subprocessor",
"vendor": "hex",
"evidence_id": 141,
"data": {
"name": "Hex",
"purposes": [
"Hex provides internal business intelligence, data visualization, and collaborative analytics for specific Twilio Products and Services"
],
"sections": [
"Third Party Sub-Processors"
],
"services": [
"Stytch by Twilio"
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "honeycomb",
"evidence_id": 141,
"data": {
"name": "Honeycomb",
"purposes": [
"Honeycomb provides real-time system observability, application debugging, and performance tracing for specific Twilio Products and Services"
],
"sections": [
"Third Party Sub-Processors"
],
"services": [
"Stytch by Twilio"
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "lakera",
"evidence_id": 141,
"data": {
"name": "Lakera",
"purposes": [
"Lakera AI provides security monitoring, data leakage prevention, and real-time threat detection within automated workflows for specific Twilio Products and Services"
],
"sections": [
"Third Party Sub-Processors"
],
"services": [
"All AI Products"
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "lumen",
"evidence_id": 141,
"data": {
"name": "Lumen",
"purposes": [
"Hosting services and storage."
],
"sections": [
"Twilio Group Sub-Processors"
],
"services": [
"Sendgrid Services"
],
"locations": [
"North America"
]
}
},
{
"kind": "subprocessor",
"vendor": "meta",
"evidence_id": 141,
"data": {
"name": "Meta",
"purposes": [
"Meta Routes, transmits and delivers messages for specific Twilio Products and Services"
],
"sections": [
"Third Party Sub-Processors"
],
"services": [
"Stytch by Twilio",
"Whatsapp Channel"
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "microsoft",
"evidence_id": 141,
"data": {
"name": "Microsoft Azure",
"purposes": [
"Microsoft Azure Transcribes voice media into text via automated speech recognition as enabled by customers for specific Twilio Products and Services",
"Microsoft Azure provides AI functionality including Large Language Models for specific Twilio Products and Services"
],
"sections": [
"Third Party Sub-Processors"
],
"services": [
"All AI Products",
"Conversational Intelligence"
],
"locations": [
"USA",
"USA",
"EU"
]
}
},
{
"kind": "subprocessor",
"vendor": "mintlify",
"evidence_id": 141,
"data": {
"name": "Mintlify",
"purposes": [
"Mintlify provides service documentation management for specific Twilio Products and Services"
],
"sections": [
"Third Party Sub-Processors"
],
"services": [
"Stytch by Twilio"
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "openai",
"evidence_id": 141,
"data": {
"name": "OpenAI",
"purposes": [
"OpenAI Provides AI functionality including Large Language Models for specific Twilio Products and Services"
],
"sections": [
"Third Party Sub-Processors"
],
"services": [
"All AI Products"
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "plain",
"evidence_id": 141,
"data": {
"name": "Plain",
"purposes": [
"Plain Manages multi-channel customer support communication and service ticket resolution for specific Twilio Products and Services"
],
"sections": [
"Third Party Sub-Processors"
],
"services": [
"Stytch by Twilio"
],
"locations": [
"UK"
]
}
},
{
"kind": "subprocessor",
"vendor": "postmark",
"evidence_id": 141,
"data": {
"name": "Postmark",
"purposes": [
"Postmark Routes, transmits, and delivers of outbound email communications for specific Twilio Products and Services"
],
"sections": [
"Third Party Sub-Processors"
],
"services": [
"Stytch by Twilio"
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "sinch",
"evidence_id": 141,
"data": {
"name": "Sinch",
"purposes": [
"Sinch routes, transmits, and delivers of outbound SMS communications for specific Twilio Products and Services"
],
"sections": [
"Third Party Sub-Processors"
],
"services": [
"Stytch by Twilio"
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "slack",
"evidence_id": 141,
"data": {
"name": "Slack",
"purposes": [
"Slack provides customer Support chat/messaging solutions for specific Twilio Products and Services"
],
"sections": [
"Third Party Sub-Processors"
],
"services": [
"Stytch by Twilio"
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "snowflake",
"evidence_id": 141,
"data": {
"name": "Snowflake",
"purposes": [
"Snowflake Manages campaign data storage and executes email marketing automation for specific Twilio Products and Services",
"Snowflake provides data warehousing and data storage services for specific Twilio Products and Services"
],
"sections": [
"Third Party Sub-Processors"
],
"services": [
"Marketing Campaigns (SendGrid)",
"Stytch by Twilio"
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "svix",
"evidence_id": 141,
"data": {
"name": "Svix",
"purposes": [
"Svix delivers real-time system alerts and notifications for specific Twilio Products and Services"
],
"sections": [
"Third Party Sub-Processors"
],
"services": [
"Stytch by Twilio"
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "temporal",
"evidence_id": 141,
"data": {
"name": "Temporal Cloud",
"purposes": [
"Temporal Cloud schedules and executes the customer defined workflows for specific Twilio Products and Services"
],
"sections": [
"Third Party Sub-Processors"
],
"services": [
"Flex"
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 141,
"data": {
"name": "Twilio Inc.",
"purposes": [
"If Twilio Inc. is not the Twilio party to the agreement, then Twilio Inc. is acting as a sub-processor for that Twilio party. (For example. If you are contracting with Twilio Ireland Ltd, then Twilio Inc. is acting as a sub-processor for the provision of the services.) Provision of the Twilio Services"
],
"sections": [
"Twilio Group Sub-Processors"
],
"services": [
"All Services"
],
"affiliate": true,
"locations": [
"USA*"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 141,
"data": {
"name": "VoiceBase",
"purposes": [
"VoiceBase transcribes voice media into text via automated speech recognition as enabled by customers for specific Twilio Products and Services"
],
"sections": [
"Third Party Sub-Processors"
],
"services": [
"Flex",
"Programmable Voice;"
],
"locations": [
"USA"
]
}
}
]
}