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Scripts and page chrome removed; this is what change detection compares.
Third-Party List all of Optimizely's sub-processors and quickly find what we integrate with and what services Optimizely uses for data Applicable Services Sub-processor Type of Service Data Hosting Location Personal Data Type Agent Platform Amazon SES (Optional Sub-processor) Cloud-based Email Services United States User provided prompts, user email from login Agent Platform Amazon Web Services Inc. Cloud hosting and infrastructure provider North America, Europe (Selection by Customer) IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. Agent Platform Anthropic Large language model Varies by user location; processed in nearest data center User provided prompts and keywords respectively Agent Platform Datadog Observability and Alerting United States Website usage data, system usage data, application integration data. Agent Platform Full Story User Session Recording (US region customers only) United States IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. Agent Platform Google Cloud Cloud Service Provider North America, Europe (Selection by Customer) IP addresses, user email from login and data associated with these identifiers such as elements/objects of the site. Agent Platform Google Gemini Large language model Varies by user location; processed in nearest data center User provided prompts and keywords respectively. Agent Platform Microsoft Inc. Azure Cloud Service Provider North America, Europe (Selection by Customer) Email data, entity data, website usage data, system usage data, application integration data. Agent Platform Okta User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. United States IP addresses and random unique identifiers such as cookie ID or similar identifier. Agent Platform Segment Customer Data Platform United States Application usage data. Agent Platform SEMRush SEO Analytics United States User provided prompts and keywords respectively. Agent Platform Sentry Observability - App Event Management United States Application events. Agent Platform Snowflake Database North America, South America, Europe, Middle East, Asia Pacific IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. Analytics Amazon Web Services Inc. Cloud hosting and infrastructure provider United States IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. Analytics Datadog Observability and Alerting United States IP address, random unique identifiers and event data. Analytics Google Cloud Cloud Service Provider United States IP addresses, user email from login and data associated with these identifiers such as elements/objects of the site. Analytics LogRocket Front-end monitoring and session replay United States Netspring users email addresses. Analytics Okta User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. United States IP addresses and random unique identifiers such as cookie ID or similar identifier. Netspring users email addresses, First and Last Names. Analytics Segment Customer Data Platform United States Netspring users email addresses. Analytics Snowflake Database United States IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. Netspring users email addresses. Campaign CloudFlare Inc.* Content Delivery Network North America, Europe, Middle East, Asia Pacific (Mapped to Customer's data centre) IP address, website usage data, system usage data, application integration data. Campaign Datadog Observability and Alerting United States IP address, random unique identifiers and event data. Campaign Deutsche Telekom SMS delivery and RCS messaging Europe Telephone Number, User provided personal data. Campaign Google Cloud Cloud Service Provider Europe Email data, entity data, website usage data, system usage data, application integration data. Campaign Link Mobility SMS Delivery Europe Telephone Number, User provided personal data. Campaign Okta User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. United States IP addresses and random unique identifiers such as cookie ID or similar identifier. Campaign Sinch Germany GmbH SMS Delivery Europe Telephone Number, User provided personal data. Campaign Vonage B.V. WhatsApp Europe Telephone Number, Message Content Commerce Connect CloudFlare Inc. Content Delivery Network North America, Europe, Middle East, Asia Pacific (Mapped to Customer's data centre) IP address, website usage data, system usage data, application integration data. Commerce Connect Datadog Observability and Alerting United States IP address, random unique identifiers and event data. Commerce Connect Google Analytics (Optional Sub-processor) Google Analytics use is optional and may be enabled. If disabled the Optimizely customer will need to supply their own solution or certain functionality may be limited United States IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. Commerce Connect Microsoft Inc. Azure Cloud Service Provider North America, Europe, Middle East, Asia Pacific (Selection by Customer) Email data, entity data, website usage data, system usage data, application integration data. Commerce Connect Okta User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. United States IP addresses and random unique identifiers such as cookie ID or similar identifier. Commerce Connect Twilio Send Grid (Optional Sub-processor) Cloud-based Email Services United States (Can be disabled by Customer) Website usage data, system usage data, application integration data. *Can be disabled or replaced with a 3rd party ESP service Community API Datadog Observability and Alerting United States IP address, random unique identifiers and event data. Community API Microsoft Inc. Azure Cloud Service Provider North America, Europe, Middle East, Asia Pacific (Selection by Customer) Website usage data, system usage data, application integration data. Community API Mongo DB Atlas Database United States IP addresses, random unique identifiers and event data associated with these identifiers. Configured Commerce Amazon Web Services Inc. Cloud hosting and infrastructure provider North America, Europe, Asia Pacific (Selection by Customer) Email data, entity data, website usage data, system usage data, application integration data. Configured Commerce CloudFlare Inc. Content Delivery Network North America, Europe, Middle East, Asia Pacific (Mapped to Customer's data centre) IP address, website usage data, system usage data, application integration data. Configured Commerce Datadog Observability and Alerting United States IP address, website usage data, system usage data, application integration data. Configured Commerce Google Analytics (Optional Sub-processor) Google Analytics use is optional and may be enabled. If disabled the Optimizely customer will need to supply their own solution or certain functionality may be limited United States IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. Configured Commerce Google Cloud (Optional Sub-processor) Cloud Service Provider. Can be replaced with a third party service United States IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. Configured Commerce Looker a Google company (Optional Sub-processor) Data modelling and visualization platform (a Google company) North America, Europe, Middle East, Asia Pacific Email data, entity data, website usage data, system usage data, application integration data. Configured Commerce Mailgun Cloud-based Email Services United States (Can be disabled by Customer) Website usage data, system usage data, application integration data. *Can be disabled or replaced with a 3rd party ESP service Configured Commerce Microsoft Inc. Azure Cloud Service Provider North America, Europe, Asia Pacific (Selection by Customer) Email data, entity data, website usage data, system usage data, application integration data. Configured Commerce Okta User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. United States IP addresses and random unique identifiers such as cookie ID or similar identifier. Connect Platform Amazon Web Services Inc. Cloud hosting and infrastructure provider North America, Europe (Selection by Customer) IP address, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. IP address is anonymized. Connect Platform Bugsnag Tracking for bug resolution North America, Europe Experiment and event data associated with these identifiers such as elements of the site being tested. Connect Platform CloudFlare Inc. Content Delivery Network North America, Europe, Middle East, Asia Pacific (Mapped to Customer's data centre) IP address, website usage data, system usage data, application integration data. Connect Platform Datadog Observability and Alerting United States Experiment and event data associated with server level events of the site being tested. Connect Platform Okta User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. United States IP addresses and random unique identifiers such as cookie ID or similar identifier. Content Graph CloudFlare Inc. Content Delivery Network North America, Europe, Middle East, Asia Pacific (Mapped to Customer's data centre) IP address, website usage data, system usage data, application integration data. Content Graph Datadog Observability and Alerting United States IP address, website usage data, system usage data, application integration data. Content Graph Microsoft Inc. Azure Cloud Service Provider North America, Europe, Middle East, Asia Pacific (Selection by Customer) Website usage data, system usage data, application integration data. Content Graph Okta User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. United States IP addresses and random unique identifiers such as cookie ID or similar identifier. Content Management System (PaaS) CloudFlare Inc. Content Delivery Network North America, Europe, Middle East, Asia Pacific (Mapped to Customer's data centre) IP address, website usage data, system usage data, application integration data. Content Management System (PaaS) Datadog Observability and Alerting United States IP address, random unique identifiers and event data. Content Management System (PaaS) Google Analytics (Optional Sub-processor) Google Analytics use is optional and may be enabled. If disabled the Optimizely customer will need to supply their own solution or certain functionality may be limited United States IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. Content Management System (PaaS) Microsoft Inc. Azure Cloud Service Provider North America, Europe, Middle East, Asia Pacific (Selection by Customer) Email data, website usage data, application integration data. Content Management System (PaaS) Okta User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. United States IP addresses and random unique identifiers such as cookie ID or similar identifier. Content Management System (PaaS) Twilio Send Grid (Optional Sub-processor) Cloud-based Email Services United States (Can be disabled by Customer) Website usage data, system usage data, application integration data. *Can be disabled or replaced with a 3rd party ESP service Content Management System (SaaS) CloudFlare Inc. Content Delivery Network North America, Europe, Middle East, Asia Pacific (Mapped to Customer's data centre) IP address, website usage data, system usage data, application integration data. Content Management System (SaaS) Datadog Observability and Alerting United States IP address, random unique identifiers and event data. Content Management System (SaaS) Microsoft Inc. Azure Cloud Service Provider North America, Europe, Middle East, Asia Pacific (Selection by Customer) Email data, entity data, website usage data, system usage data, application integration data. Content Management System (SaaS) Okta User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. United States IP addresses and random unique identifiers such as cookie ID or similar identifier. Content Management System (SaaS) Twilio Send Grid (Optional Sub-processor) Cloud-based Email Services United States (Can be disabled by Customer) Website usage data, system usage data, application integration data. *Can be disabled or replaced with a 3rd party ESP service Content Marketing Platform Amazon Web Services Inc. Cloud hosting and infrastructure provider North America, Europe (Selection by Customer) IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. IP address is anonymized. Content Marketing Platform Datadog Observability and Alerting United States IP address, random unique identifiers and event data. Content Marketing Platform Full Story User Session Recording (US region customers only) United States IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. Content Marketing Platform Google Analytics (Optional Sub-processor) Google Analytics use is optional and may be enabled. If disabled the Optimizely customer will need to supply their own solution or certain functionality may be limited United States IP addresses, random unique identifiers and event data associated with these identifiers. Content Marketing Platform Google Cloud Cloud Service Provider United States IP addresses, random unique identifiers and event data associated with these identifiers. Content Marketing Platform Mongo DB Atlas Database United States IP addresses, random unique identifiers and event data associated with these identifiers. Content Marketing Platform Okta (Optional Sub-processor) User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. United States IP addresses and random unique identifiers such as cookie ID or similar identifier. Content Marketing Platform Segment Customer Data Platform United States Application usage data. Content Marketing Platform Sentry Observability - App Event Management United States Application events. Content Marketing Platform Tray.io (Optional Sub-processor) AWS App Integrations United States IP addresses, random unique identifiers and event data associated with these identifiers. Content Recommendations Amazon Web Services Inc. Cloud hosting and infrastructure provider North America IP address, random unique identifiers, event data. Content Recommendations CloudFlare Inc. Content Delivery Network North America, Europe, Middle East, Asia Pacific (Mapped to Customer's data centre) IP address, website usage data, system usage data, application integration data. Content Recommendations Datadog Observability and Alerting United States IP address, random unique identifiers, event data. Content Recommendations Microsoft Inc. Azure Cloud Service Provider North America, Europe, Asia Pacific (Selection by Customer) IP address, random unique identifiers, event data. Content Recommendations Okta User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. United States IP addresses and random unique identifiers such as cookie ID or similar identifier. Data Platform Amazon Web Services Inc. Cloud hosting and infrastructure provider North America, Europe, Asia Pacific (Selection by Customer) IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. Data Platform Bandwidth SMS Delivery (US and Canada only) United States IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. Telephone numbers of selected recepients (US and Canada only). Data Platform Bugsnag Tracking for bug resolution North America, Europe Experiment and event data associated with these identifiers such as elements of the site being tested. Data Platform Datadog Observability and Alerting United States IP address, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. Data Platform Litmus Email rendering testing across browsers United States IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. Data Platform Okta User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. United States IP addresses and random unique identifiers such as cookie ID or similar identifier. Data Platform ScyllaDB Database North America, Europe, Asia Pacific (Selection by Customer) IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. Data Platform Snowflake Database North America, Europe, Asia Pacific IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. Data Platform Twilio Send Grid Cloud-based Email Services United States IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. Data Platform Upper Quadrant Ecommerce Integrations United States IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. Product Recommendations CloudFlare Inc. Content Delivery Network North America, Europe, Middle East, Asia Pacific (Mapped to Customer's data centre) IP address, website usage data, system usage data, application integration data. Product Recommendations Datadog Observability and Alerting United States Website usage data, system usage data, application integration data. Product Recommendations Microsoft Inc. Azure Cloud Service Provider North America, Europe (Selection by Customer) Email data, entity data, website usage data, system usage data, application integration data. Product Recommendations Okta User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. United States IP addresses and random unique identifiers such as cookie ID or similar identifier. Search & Navigation (formerly Personalized Find) CloudFlare Inc. Content Delivery Network North America, Europe, Middle East, Asia Pacific (Mapped to Customer's data centre) IP address, website usage data, system usage data, application integration data. Search & Navigation (formerly Personalized Find) Datadog Observability and Alerting United States IP address, website usage data, system usage data, application integration data. Search & Navigation (formerly Personalized Find) Microsoft Inc. Azure Cloud Service Provider North America, Europe (Selection by Customer) Website usage data, system usage data, application integration data and other data submitted. Search & Navigation (formerly Personalized Find) Mongo DB Atlas Database United States IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. Search & Navigation (formerly Personalized Find) Okta User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. United States IP addresses and random unique identifiers such as cookie ID or similar identifier. Web & Feature Experimentation Amazon Web Services Inc. Cloud hosting and infrastructure provider United States IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. Web & Feature Experimentation CloudFlare Inc. Content Delivery Network North America, Europe, Middle East, Asia Pacific (Mapped to Customer's data centre) IP address, website usage data, system usage data, application integration data. Web & Feature Experimentation Datadog Observability and Alerting United States IP address, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. Web & Feature Experimentation Google Cloud Cloud Service Provider United States, Europe IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. Web & Feature Experimentation Okta User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. United States IP addresses and random unique identifiers such as cookie ID or similar identifier. *Future state - to be advised Date last updated: September 14, 2026 Download pdf version For previously available Subprocessors: Legacy_Products.pdf