Snapshot 146906
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
{
"incidents": [
{
"created_at": "2026-10-23T15:30:53Z",
"id": "01M5MP5VSVTQGKQQB9DXR46RSV",
"impact": "none",
"incident_updates": [
{
"body": "The issue with the Sabre integration has been resolved.",
"created_at": "2026-10-23T21:25:22Z",
"display_at": "2026-10-23T21:25:22Z",
"id": "01M5NAEY2YW8F1N1T1739S7PAD",
"incident_id": "01M5MP5VSVTQGKQQB9DXR46RSV",
"status": "resolved",
"updated_at": "2026-10-23T21:25:22Z"
},
{
"body": "We've received an all clear from Sabre and have begun to re-enable Sabre content for Duffel customers.\n\nWe're currently monitoring the rollout and will provide an all clear once the fix is confirmed.",
"created_at": "2026-10-23T20:39:56Z",
"display_at": "2026-10-23T20:39:56Z",
"id": "01M5N7VQQA3YDW4JQDN224Y8J1",
"incident_id": "01M5MP5VSVTQGKQQB9DXR46RSV",
"status": "monitoring",
"updated_at": "2026-10-23T20:39:56Z"
},
{
"body": "A fix has been implemented by Sabre, which they are currently monitoring.\n\nDuffel will begin re-enabling Sabre content once we've received an all clear",
"created_at": "2026-10-23T18:44:11Z",
"display_at": "2026-10-23T18:44:11Z",
"id": "01M5N17S5BFX51W360KT0KC3BF",
"incident_id": "01M5MP5VSVTQGKQQB9DXR46RSV",
"status": "monitoring",
"updated_at": "2026-10-23T18:44:11Z"
},
{
"body": "Sabre's technical teams are still working on addressing the service disruption. No ETA for a fix has been provided at this time.\n\nDuffel have migrated affected customers to alternative sources of content to minimise impact, and will re-enable Sabre content once we they provide an all clear.",
"created_at": "2026-10-23T18:13:53Z",
"display_at": "2026-10-23T18:13:53Z",
"id": "01M5MZG9YJQJW45RNAC035XYFK",
"incident_id": "01M5MP5VSVTQGKQQB9DXR46RSV",
"status": "identified",
"updated_at": "2026-10-23T18:13:53Z"
},
{
"body": "We have disabled Sabre content for affected Duffel customers who have alternative sources of GDS content to prevent further booking failures.\n\nSabre are currently investigating the issue. We shall provide additional updates as we receive them.",
"created_at": "2026-10-23T16:23:13Z",
"display_at": "2026-10-23T16:23:13Z",
"id": "01M5MS5P4QXWANMAXG4CESTD8D",
"incident_id": "01M5MP5VSVTQGKQQB9DXR46RSV",
"status": "identified",
"updated_at": "2026-10-23T16:23:13Z"
},
{
"body": "One of our integration partners, Sabre, have reported connectivity issues within their system that is affecting some customers, leading to an increase in timeouts and error responses.\n\nWe're currently assessing the impact and are waiting for further information from the Sabre team.",
"created_at": "2026-10-23T15:42:58Z",
"display_at": "2026-10-23T15:42:58Z",
"id": "01M5MPVZ22QW5CWAD37DZWWX5Z",
"incident_id": "01M5MP5VSVTQGKQQB9DXR46RSV",
"status": "identified",
"updated_at": "2026-10-23T15:42:58Z"
},
{
"body": "We are currently investigating an escalated rate of 202 responses on the `POST /air/orders` endpoint.",
"created_at": "2026-10-23T15:30:53Z",
"display_at": "2026-10-23T15:30:53Z",
"id": "01M5MP5VSVK9VYMZJ8TS5WWSYH",
"incident_id": "01M5MP5VSVTQGKQQB9DXR46RSV",
"status": "investigating",
"updated_at": "2026-10-23T15:30:53Z"
}
],
"name": "Connectivity issues reported by Sabre",
"page_id": "01GW74F67XHW0WYYNV34GBHY2F",
"resolved_at": "2026-10-23T21:25:22Z",
"status": "resolved",
"updated_at": "2026-10-23T21:25:22Z"
},
{
"created_at": "2026-10-21T07:39:03Z",
"id": "01M5EPCERMPB25B98C3HCZV9B7",
"impact": "major",
"incident_updates": [
{
"body": "Travelport has re-establish connection to the affected carriers.\nWe can confirm normal operation has now resumed.",
"created_at": "2026-10-21T18:40:08Z",
"display_at": "2026-10-21T18:40:08Z",
"id": "01M5FW6YE4Q6DF04CV44CF7JZH",
"incident_id": "01M5EPCERMPB25B98C3HCZV9B7",
"status": "resolved",
"updated_at": "2026-10-21T18:40:08Z"
},
{
"body": "Our supplier has deployed a fix, and we have re-enabled all affected carriers on Travelport.\n\nBookings with these carriers are working normally again.\n\nWe're continuing to monitor,",
"created_at": "2026-10-21T18:11:56Z",
"display_at": "2026-10-21T18:11:56Z",
"id": "01M5FTK9VSN67R6MTRNSJWCES1",
"incident_id": "01M5EPCERMPB25B98C3HCZV9B7",
"status": "monitoring",
"updated_at": "2026-10-21T18:11:56Z"
},
{
"body": "The supplier has informed us of a fix being deployed. The subset of carriers is still unavailable until we confirm that the fix is deployed.",
"created_at": "2026-10-21T16:23:26Z",
"display_at": "2026-10-21T16:23:26Z",
"id": "01M5FMCM1C01RKZTZENA37Y44K",
"incident_id": "01M5EPCERMPB25B98C3HCZV9B7",
"status": "identified",
"updated_at": "2026-10-21T16:23:26Z"
},
{
"body": "We have been alerted of a ticketing issue on Travelport's side. Expect a subset of carriers to be unavailable during this.\nWe are working with the supplier to get this unblocked asap.",
"created_at": "2026-10-21T07:39:03Z",
"display_at": "2026-10-21T07:39:03Z",
"id": "01M5EPCERM76XMS9848GQP0C16",
"incident_id": "01M5EPCERMPB25B98C3HCZV9B7",
"status": "identified",
"updated_at": "2026-10-21T07:39:03Z"
}
],
"name": "Travelport unable to ticket a subset of carriers",
"page_id": "01GW74F67XHW0WYYNV34GBHY2F",
"resolved_at": "2026-10-21T18:40:08Z",
"status": "resolved",
"updated_at": "2026-10-21T18:40:08Z"
},
{
"created_at": "2026-10-13T19:40:37Z",
"id": "01M4VCFYASE1RX0RBX1ZR2315J",
"impact": "critical",
"incident_updates": [
{
"body": "The maintenance window finished.",
"created_at": "2026-10-14T07:03:52Z",
"display_at": "2026-10-14T07:03:52Z",
"id": "01M4WKJZYN496EPTX7AFN44WRE",
"incident_id": "01M4VCFYASE1RX0RBX1ZR2315J",
"status": "resolved",
"updated_at": "2026-10-14T07:03:52Z"
},
{
"body": "We are inside the announced maintenance window: 13 OCT 2026 1700 HRS UTC TO 14 OCT 2026 0400 HRS UTC.\nWe will not be able to sell any Scoot NDC content during this window.",
"created_at": "2026-10-13T19:40:37Z",
"display_at": "2026-10-13T19:40:37Z",
"id": "01M4VCFYASJG4W6T5JHN6MHFA2",
"incident_id": "01M4VCFYASE1RX0RBX1ZR2315J",
"status": "identified",
"updated_at": "2026-10-13T19:40:37Z"
}
],
"name": "Scoot NDC maintenance window",
"page_id": "01GW74F67XHW0WYYNV34GBHY2F",
"resolved_at": "2026-10-14T07:03:52Z",
"status": "resolved",
"updated_at": "2026-10-14T07:03:52Z"
},
{
"created_at": "2026-09-28T13:00:56Z",
"id": "01M3M1NAHW36EP5PM5P8GWXWWK",
"impact": "major",
"incident_updates": [
{
"body": "Issue with our Lufthansa Group, Qantas and Aegean Airlines integrations resolved.",
"created_at": "2026-09-28T17:48:31Z",
"display_at": "2026-09-28T17:48:31Z",
"id": "01M3MJ3WRF59G27XJGD4EF8N1K",
"incident_id": "01M3M1NAHW36EP5PM5P8GWXWWK",
"status": "resolved",
"updated_at": "2026-09-28T17:48:31Z"
},
{
"body": "We need to add LHG to this incident as we are seeing elevated timeouts when searching.",
"created_at": "2026-09-28T16:53:17Z",
"display_at": "2026-09-28T16:53:17Z",
"id": "01M3MEYRJ0V5THRJQGPZBTW3RW",
"incident_id": "01M3M1NAHW36EP5PM5P8GWXWWK",
"status": "identified",
"updated_at": "2026-09-28T16:53:17Z"
},
{
"body": "We have identified by an outage with our Aegean and Qantas direct connections.\n\nThe supplier has validate a fix and are working to deploy it.",
"created_at": "2026-09-28T13:00:56Z",
"display_at": "2026-09-28T13:00:56Z",
"id": "01M3M1NAHWXA4CANHTCMPMFQAH",
"incident_id": "01M3M1NAHW36EP5PM5P8GWXWWK",
"status": "identified",
"updated_at": "2026-09-28T13:00:56Z"
}
],
"name": "Multiple suppliers search outage",
"page_id": "01GW74F67XHW0WYYNV34GBHY2F",
"resolved_at": "2026-09-28T17:48:31Z",
"status": "resolved",
"updated_at": "2026-09-28T17:48:31Z"
},
{
"created_at": "2026-09-21T13:08:32Z",
"id": "01M321A6NTF52VXC5BH0TM62ZM",
"impact": "minor",
"incident_updates": [
{
"body": "Issue with card creation failures resolved.",
"created_at": "2026-09-22T14:39:40Z",
"display_at": "2026-09-22T14:39:40Z",
"id": "01M34RXS2ERXPE8V4QCQ2PN1PR",
"incident_id": "01M321A6NTF52VXC5BH0TM62ZM",
"status": "resolved",
"updated_at": "2026-09-22T14:39:40Z"
},
{
"body": "Card creation continues to operate normally following the mitigation. We have observed no further errors matching the incident since deployment and are continuing to monitor production traffic. The incident remains under",
"created_at": "2026-09-21T15:27:51Z",
"display_at": "2026-09-21T15:27:51Z",
"id": "01M32999T8N1HN7HAN8P74PES1",
"incident_id": "01M321A6NTF52VXC5BH0TM62ZM",
"status": "monitoring",
"updated_at": "2026-09-21T15:27:51Z"
},
{
"body": "We observed intermittent failures affecting card creation between 13:06 and 13:50 BST. Card creation requests have been processing successfully since 13:50 BST, and we have not observed further errors.\n\nWe are continuing to monitor the service closely and are preparing improvements to reduce the impact should the issue recur.",
"created_at": "2026-09-21T13:45:58Z",
"display_at": "2026-09-21T13:45:58Z",
"id": "01M323ER1A8XJCENJ5YR61Q4HD",
"incident_id": "01M321A6NTF52VXC5BH0TM62ZM",
"status": "monitoring",
"updated_at": "2026-09-21T13:45:58Z"
},
{
"body": "We are investigating intermittent failures affecting card creation.\n\nMost requests are succeeding, but a small number may return errors. Our systems are currently processing card requests successfully, and we are continuing to monitor for recurrence.\n\n We’ll provide another update as soon as we have more information.",
"created_at": "2026-09-21T13:08:32Z",
"display_at": "2026-09-21T13:08:32Z",
"id": "01M321A6NTMZZG9VGEKW0R4F7M",
"incident_id": "01M321A6NTF52VXC5BH0TM62ZM",
"status": "investigating",
"updated_at": "2026-09-21T13:08:32Z"
}
],
"name": "Intermittent card creation failures",
"page_id": "01GW74F67XHW0WYYNV34GBHY2F",
"resolved_at": "2026-09-22T14:39:40Z",
"status": "resolved",
"updated_at": "2026-09-22T14:39:40Z"
},
{
"created_at": "2026-09-03T08:58:37Z",
"id": "01M1K7VN8YW3KKRBQXRZB7TDDF",
"impact": "none",
"incident_updates": [
{
"body": "A mitigation has been deployed and the error rates are back to normal.",
"created_at": "2026-09-18T15:07:47Z",
"display_at": "2026-09-18T15:07:47Z",
"id": "01M2TGYD2YAK2BCCDNNYK04JAJ",
"incident_id": "01M1K7VN8YW3KKRBQXRZB7TDDF",
"status": "resolved",
"updated_at": "2026-09-18T15:07:47Z"
},
{
"body": "A small proportion of Sabre seat map and offer pricing requests (under 1%) are returning 503s. We'll update as we learn more.",
"created_at": "2026-09-03T08:58:37Z",
"display_at": "2026-09-03T08:58:37Z",
"id": "01M1K7VN8Y3YZZG3PW91JXFGYS",
"incident_id": "01M1K7VN8YW3KKRBQXRZB7TDDF",
"status": "identified",
"updated_at": "2026-09-03T08:58:37Z"
}
],
"name": "Increased errors on Sabre seat maps and offer pricing",
"page_id": "01GW74F67XHW0WYYNV34GBHY2F",
"resolved_at": "2026-09-18T15:07:47Z",
"status": "resolved",
"updated_at": "2026-09-18T15:07:47Z"
},
{
"created_at": "2026-09-14T09:41:06Z",
"id": "01M2FMNB0W9H854GNXYKH2SJEJ",
"impact": "major",
"incident_updates": [
{
"body": "The fix has been deployed and the dashboard at [app.duffel.com](http://app.duffel.com \"app.duffel.com\") has been operating normally since 10:42 UTC. We have confirmed the underlying issue is resolved and have seen no further errors. We will continue to monitor. We apologise for any inconvenience caused.",
"created_at": "2026-09-14T11:15:13Z",
"display_at": "2026-09-14T11:15:13Z",
"id": "01M2FT1NQJS2YVEY74F8K9Q4SB",
"incident_id": "01M2FMNB0W9H854GNXYKH2SJEJ",
"status": "resolved",
"updated_at": "2026-09-14T11:15:13Z"
},
{
"body": "Between Friday and this morning, some users experienced intermittent errors or failures to load the Duffel dashboard at [app.duffel.com](http://app.duffel.com \"app.duffel.com\"). This was caused by a bug that occasionally caused brief interruptions (around 10 seconds at a time) to the service, roughly twice a day. We have identified the root cause, validated a fix, and are deploying it now. We are monitoring closely to ensure the issue will not reoccur.",
"created_at": "2026-09-14T10:28:02Z",
"display_at": "2026-09-14T10:28:02Z",
"id": "01M2FQB9PC15Y0C0ZEM3NXPDZ6",
"incident_id": "01M2FMNB0W9H854GNXYKH2SJEJ",
"status": "monitoring",
"updated_at": "2026-09-14T10:28:02Z"
},
{
"body": "We are currently investigating an issue with **\u003cintegration name\u003e** integration.",
"created_at": "2026-09-14T09:41:06Z",
"display_at": "2026-09-14T09:41:06Z",
"id": "01M2FMNB0W1EZM7PYXN84E2P4R",
"incident_id": "01M2FMNB0W9H854GNXYKH2SJEJ",
"status": "investigating",
"updated_at": "2026-09-14T09:41:06Z"
}
],
"name": "Intermitent failures to load dashboard",
"page_id": "01GW74F67XHW0WYYNV34GBHY2F",
"resolved_at": "2026-09-14T11:15:13Z",
"status": "resolved",
"updated_at": "2026-09-14T11:15:13Z"
},
{
"created_at": "2026-09-03T15:42:13Z",
"id": "01M1KYYNEBG3KJXT5K5NJZRPHP",
"impact": "none",
"incident_updates": [
{
"body": "Sabre has confirmed that the issue has been resolved and POST /air/orders success rate has returned to pre-incident levels.",
"created_at": "2026-09-03T21:45:07Z",
"display_at": "2026-09-03T21:45:07Z",
"id": "01M1MKQ4XZE831N3M359MC66QA",
"incident_id": "01M1KYYNEBG3KJXT5K5NJZRPHP",
"status": "resolved",
"updated_at": "2026-09-03T21:45:07Z"
},
{
"body": "We have identified the issue and are working with Sabre to resolve.",
"created_at": "2026-09-03T16:37:49Z",
"display_at": "2026-09-03T16:37:49Z",
"id": "01M1M24FPR7A0DAG281D987JK3",
"incident_id": "01M1KYYNEBG3KJXT5K5NJZRPHP",
"status": "identified",
"updated_at": "2026-09-03T16:37:49Z"
},
{
"body": "We're currently investigating an issue with our Sabre integration leading to an increase of 202/502 responses on the `POST /air/orders` endpoint.",
"created_at": "2026-09-03T15:42:13Z",
"display_at": "2026-09-03T15:42:13Z",
"id": "01M1KYYNEB0RZPWNN0S1WP8GBV",
"incident_id": "01M1KYYNEBG3KJXT5K5NJZRPHP",
"status": "investigating",
"updated_at": "2026-09-03T15:42:13Z"
}
],
"name": "Increase in 202s / 502s on POST /air/orders",
"page_id": "01GW74F67XHW0WYYNV34GBHY2F",
"resolved_at": "2026-09-03T21:45:07Z",
"status": "resolved",
"updated_at": "2026-09-03T21:45:07Z"
},
{
"created_at": "2026-09-03T10:35:32Z",
"id": "01M1KDD3A5734FG87JYX88DHEG",
"impact": "major",
"incident_updates": [
{
"body": "We can confirm that the service is back online. We are reaching out to the third party service to work with them on why this occurred.",
"created_at": "2026-09-03T11:53:44Z",
"display_at": "2026-09-03T11:53:44Z",
"id": "01M1KHW9NPBMNTQ0MZD9XGWHX2",
"incident_id": "01M1KDD3A5734FG87JYX88DHEG",
"status": "resolved",
"updated_at": "2026-09-03T11:53:44Z"
},
{
"body": "The third party service has recovered and we are monitoring before resolving.\n\nWe have applied some changes to be more resilient against these types of failures from our partner service.\n\nWe have also already consulted with the partner service regarding this, and are awaiting a response.",
"created_at": "2026-09-03T11:35:32Z",
"display_at": "2026-09-03T11:35:32Z",
"id": "01M1KGTZQTC0Z6R9J9WYH52MMS",
"incident_id": "01M1KDD3A5734FG87JYX88DHEG",
"status": "monitoring",
"updated_at": "2026-09-03T11:35:32Z"
},
{
"body": "We've identified an issue with fetching rates in our Stays product and are working to restore normal service.",
"created_at": "2026-09-03T10:35:32Z",
"display_at": "2026-09-03T10:35:32Z",
"id": "01M1KDD3A5YHSHS371XSK03Q6H",
"incident_id": "01M1KDD3A5734FG87JYX88DHEG",
"status": "identified",
"updated_at": "2026-09-03T10:35:32Z"
}
],
"name": "Partial outage for Stays",
"page_id": "01GW74F67XHW0WYYNV34GBHY2F",
"resolved_at": "2026-09-03T11:53:44Z",
"status": "resolved",
"updated_at": "2026-09-03T11:53:44Z"
},
{
"created_at": "2026-08-27T18:00:04Z",
"id": "01M12621F2E8YM26QYWZ4N7051",
"impact": "major",
"incident_updates": [
{
"body": "A release caused all requests to [api.duffel.cards](http://api.duffel.cards) to fail with HTTP 500 when handling saved cards.\n\nA fix was deployed and the issue was confirmed resolved at 15:18 UTC.",
"created_at": "2026-08-27T18:04:46Z",
"display_at": "2026-08-27T15:18:00Z",
"id": "01M126AN3ZND3XAS0EH3RE4YWA",
"incident_id": "01M12621F2E8YM26QYWZ4N7051",
"status": "resolved",
"updated_at": "2026-08-27T18:05:07Z"
},
{
"body": "We are investigating errors affecting the use of saved card with our card component. Requests to the card endpoint on [api.duffel.cards](http://api.duffel.cards) are returning HTTP 500 when using a saved card. Card creation and normal card payments are unaffected.",
"created_at": "2026-08-27T18:00:04Z",
"display_at": "2026-08-27T13:19:00Z",
"id": "01M12621F2BVG04VXGFG9TH98W",
"incident_id": "01M12621F2E8YM26QYWZ4N7051",
"status": "investigating",
"updated_at": "2026-08-27T18:00:46Z"
}
],
"name": "Saved cards cannot be used with the card component",
"page_id": "01GW74F67XHW0WYYNV34GBHY2F",
"resolved_at": "2026-08-27T15:18:00Z",
"status": "resolved",
"updated_at": "2026-08-27T18:04:46Z"
},
{
"created_at": "2026-08-26T14:21:22Z",
"id": "01M0Z74W24456CE3GVHAHWSNC8",
"impact": "major",
"incident_updates": [
{
"body": "Issue with Stays Travelport integration resolved.",
"created_at": "2026-08-26T14:21:22Z",
"display_at": "2026-08-22T20:05:00Z",
"id": "01M0Z74W24QGEX151SYX2QQB43",
"incident_id": "01M0Z74W24456CE3GVHAHWSNC8",
"status": "resolved",
"updated_at": "2026-08-26T14:21:22Z"
},
{
"body": "Issue identified causing intermittent booking and quotes failures with our Travelport integration in Stays, affecting Marriott, Hilton, and IHG hotels.",
"created_at": "2026-08-26T14:21:22Z",
"display_at": "2026-08-22T18:15:00Z",
"id": "01M0Z74W24G59H93ZV8T1ZPZAY",
"incident_id": "01M0Z74W24456CE3GVHAHWSNC8",
"status": "identified",
"updated_at": "2026-08-26T14:21:22Z"
}
],
"name": "Elevated Stays booking and quote errors",
"page_id": "01GW74F67XHW0WYYNV34GBHY2F",
"resolved_at": "2026-08-22T20:05:00Z",
"status": "resolved",
"updated_at": "2026-08-26T14:21:22Z"
},
{
"created_at": "2026-08-17T19:14:35Z",
"id": "01M08JBA2YD4TACFVCASQS7YWN",
"impact": "none",
"incident_updates": [
{
"body": "Search latency with **Travelport** has been resolved.",
"created_at": "2026-08-17T21:33:28Z",
"display_at": "2026-08-17T21:33:28Z",
"id": "01M08T9KCEKM06TZR9XZX4W2F6",
"incident_id": "01M08JBA2YD4TACFVCASQS7YWN",
"status": "resolved",
"updated_at": "2026-08-17T21:33:28Z"
},
{
"body": "We are currently investigating a surge in search latency on our **Travelport** integration.",
"created_at": "2026-08-17T19:14:35Z",
"display_at": "2026-08-17T19:14:35Z",
"id": "01M08JBA2YRSQ4WZB6N364HP9F",
"incident_id": "01M08JBA2YD4TACFVCASQS7YWN",
"status": "investigating",
"updated_at": "2026-08-17T19:14:35Z"
}
],
"name": "Travelport high search latency",
"page_id": "01GW74F67XHW0WYYNV34GBHY2F",
"resolved_at": "2026-08-17T21:33:28Z",
"status": "resolved",
"updated_at": "2026-08-17T21:33:28Z"
},
{
"created_at": "2026-08-17T12:16:59Z",
"id": "01M07TENJ41P1ZQK7YGW4PFH12",
"impact": "major",
"incident_updates": [
{
"body": "The issue with Air France KLM card payments has been resolved.",
"created_at": "2026-08-17T17:41:11Z",
"display_at": "2026-08-17T17:41:11Z",
"id": "01M08D09HE4ZG4E3JAVZ7JFDJE",
"incident_id": "01M07TENJ41P1ZQK7YGW4PFH12",
"status": "resolved",
"updated_at": "2026-08-17T17:41:11Z"
},
{
"body": "We've released a fix for the issue and are currently monitoring card payments on AFKLM bookings.",
"created_at": "2026-08-17T13:43:32Z",
"display_at": "2026-08-17T13:43:32Z",
"id": "01M07ZD40J4X0QS4KV36ZK0TGK",
"incident_id": "01M07TENJ41P1ZQK7YGW4PFH12",
"status": "monitoring",
"updated_at": "2026-08-17T13:43:32Z"
},
{
"body": "We are currently investigating an issue with card payments on our **Air France/KLM NDC** integration.",
"created_at": "2026-08-17T12:17:00Z",
"display_at": "2026-08-17T12:16:59Z",
"id": "01M07TENJ4DFJY04JQGC26WE7A",
"incident_id": "01M07TENJ41P1ZQK7YGW4PFH12",
"status": "investigating",
"updated_at": "2026-08-17T12:17:00Z"
}
],
"name": "AFKLM card payments unavailable",
"page_id": "01GW74F67XHW0WYYNV34GBHY2F",
"resolved_at": "2026-08-17T17:41:11Z",
"status": "resolved",
"updated_at": "2026-08-17T17:41:12Z"
},
{
"created_at": "2026-08-05T11:03:36Z",
"id": "01KZ8SFNF7SV6CXBSJX71YYR1P",
"impact": "minor",
"incident_updates": [
{
"body": "United latency is back to normal across all endpoints.",
"created_at": "2026-08-05T15:58:34Z",
"display_at": "2026-08-05T15:58:34Z",
"id": "01KZ9ABR0AJPHVBH6MCK40GT1W",
"incident_id": "01KZ8SFNF7SV6CXBSJX71YYR1P",
"status": "resolved",
"updated_at": "2026-08-05T15:58:34Z"
},
{
"body": "Latency has recovered to normal levels.",
"created_at": "2026-08-05T12:29:38Z",
"display_at": "2026-08-05T12:29:38Z",
"id": "01KZ8YD63HMG0DE9ZGC60PRWG3",
"incident_id": "01KZ8SFNF7SV6CXBSJX71YYR1P",
"status": "monitoring",
"updated_at": "2026-08-05T12:29:38Z"
},
{
"body": "United shopping and pricing requests are showing increased latency. This may result in missing content. We are in touch with supplier and will provide further updates as soon as we have more information.",
"created_at": "2026-08-05T11:03:36Z",
"display_at": "2026-08-05T11:03:36Z",
"id": "01KZ8SFNF7E7V3ZDNET3AAQB99",
"incident_id": "01KZ8SFNF7SV6CXBSJX71YYR1P",
"status": "investigating",
"updated_at": "2026-08-05T11:03:36Z"
}
],
"name": "United shopping and pricing latency degradation",
"page_id": "01GW74F67XHW0WYYNV34GBHY2F",
"resolved_at": "2026-08-05T15:58:34Z",
"status": "resolved",
"updated_at": "2026-08-05T15:58:34Z"
},
{
"created_at": "2026-08-03T22:23:58Z",
"id": "01KZ4VM0BJ1Y2KMTX6A4G61HGN",
"impact": "critical",
"incident_updates": [
{
"body": "We've confirmed that since monitoring from 12:16 AM today that we are fully operational and back to normal. We are currently discussing internally to prevent the issue from reoccuring.",
"created_at": "2026-08-04T15:03:04Z",
"display_at": "2026-08-04T15:03:04Z",
"id": "01KZ6MSDE2PPN1HH147W5NA3SG",
"incident_id": "01KZ4VM0BJ1Y2KMTX6A4G61HGN",
"status": "resolved",
"updated_at": "2026-08-04T15:03:04Z"
},
{
"body": "We've identified the issue and have deployed a fix. We are monitoring through our metrics.",
"created_at": "2026-08-03T23:12:30Z",
"display_at": "2026-08-03T23:12:30Z",
"id": "01KZ4YCW924AE19KZF6DV123GN",
"incident_id": "01KZ4VM0BJ1Y2KMTX6A4G61HGN",
"status": "monitoring",
"updated_at": "2026-08-03T23:12:30Z"
},
{
"body": "We are currently investigating an issue with our chat services in the context of:\n\n\n• Agent to agent chats\n\n• Client side chat component",
"created_at": "2026-08-03T22:23:58Z",
"display_at": "2026-08-03T22:23:58Z",
"id": "01KZ4VM0BJZFTSG4QREXX8XMD3",
"incident_id": "01KZ4VM0BJ1Y2KMTX6A4G61HGN",
"status": "investigating",
"updated_at": "2026-08-03T22:23:58Z"
}
],
"name": "Chat assistant is down",
"page_id": "01GW74F67XHW0WYYNV34GBHY2F",
"resolved_at": "2026-08-04T15:03:04Z",
"status": "resolved",
"updated_at": "2026-08-04T15:03:04Z"
},
{
"created_at": "2026-07-24T00:39:49Z",
"id": "01KY8S0V1BDZBXJR7GEK4XGJT4",
"impact": "critical",
"incident_updates": [
{
"body": "The provider outage has been fully resolved.\n\nAll card payment functionality has been fully restored.",
"created_at": "2026-07-24T09:45:47Z",
"display_at": "2026-07-24T09:45:47Z",
"id": "01KY9R8HV6YMCD33RNJ4VWRP75",
"incident_id": "01KY8S0V1BDZBXJR7GEK4XGJT4",
"status": "resolved",
"updated_at": "2026-07-24T09:45:47Z"
},
{
"body": "We have successfully implemented a workaround to the provider's incident.\nOperation should be fully back to normal for single-use cards.\nMulti-use card are disabled until the provider recovers.",
"created_at": "2026-07-24T01:45:39Z",
"display_at": "2026-07-24T01:45:39Z",
"id": "01KY8WSDBFQFAJAR5TESBBR2Q9",
"incident_id": "01KY8S0V1BDZBXJR7GEK4XGJT4",
"status": "monitoring",
"updated_at": "2026-07-24T01:45:39Z"
},
{
"body": "We have identified a provider outage and as a direct result we are unable to create cards or 3DS sessions.\n\nWe are working on a workaround.",
"created_at": "2026-07-24T00:39:49Z",
"display_at": "2026-07-24T00:39:49Z",
"id": "01KY8S0V1B0BXQ5XB29JE1JRGM",
"incident_id": "01KY8S0V1BDZBXJR7GEK4XGJT4",
"status": "identified",
"updated_at": "2026-07-24T00:39:49Z"
}
],
"name": "Card payment outage",
"page_id": "01GW74F67XHW0WYYNV34GBHY2F",
"resolved_at": "2026-07-24T09:45:47Z",
"status": "resolved",
"updated_at": "2026-07-24T09:45:47Z"
},
{
"created_at": "2026-07-16T08:30:04Z",
"id": "01KXN0R5F5KP4KEBRZ8NNQ0WQH",
"impact": "minor",
"incident_updates": [
{
"body": "Issue with WorkOS integration resolved.",
"created_at": "2026-07-16T10:45:24Z",
"display_at": "2026-07-16T10:45:24Z",
"id": "01KXN8FYP0K2SSYYR1S6VAQWFD",
"incident_id": "01KXN0R5F5KP4KEBRZ8NNQ0WQH",
"status": "resolved",
"updated_at": "2026-07-16T10:45:24Z"
},
{
"body": "WorkOS has resolved the incident on their side and are monitoring to ensure their fix was successful. We have seen SSO signin succeed but we’ll continue to monitor before updating this to fully resolved.",
"created_at": "2026-07-16T10:41:56Z",
"display_at": "2026-07-16T10:41:56Z",
"id": "01KXN89KGD9VX1EBZN8HXWEMCP",
"incident_id": "01KXN0R5F5KP4KEBRZ8NNQ0WQH",
"status": "monitoring",
"updated_at": "2026-07-16T10:41:56Z"
},
{
"body": "We are seeing some slowness and timeouts with our SSO provider. This will affect organisations with SSO log in for the dashboard enabled.",
"created_at": "2026-07-16T08:30:04Z",
"display_at": "2026-07-16T08:30:04Z",
"id": "01KXN0R5F5SYJVER7NCQXEJ9XB",
"incident_id": "01KXN0R5F5KP4KEBRZ8NNQ0WQH",
"status": "investigating",
"updated_at": "2026-07-16T08:30:04Z"
}
],
"name": "Timeouts with SSO provider",
"page_id": "01GW74F67XHW0WYYNV34GBHY2F",
"resolved_at": "2026-07-16T10:45:24Z",
"status": "resolved",
"updated_at": "2026-07-16T10:45:24Z"
},
{
"created_at": "2026-07-08T13:45:13Z",
"id": "01KX0ZKEWQQ7WTGQ5H5F0KKW2V",
"impact": "major",
"incident_updates": [
{
"body": "Volaris search operating normally",
"created_at": "2026-07-10T11:08:09Z",
"display_at": "2026-07-10T11:08:09Z",
"id": "01KX5VD9QFDA2KCX91SAJPT7MD",
"incident_id": "01KX0ZKEWQQ7WTGQ5H5F0KKW2V",
"status": "resolved",
"updated_at": "2026-07-10T11:08:09Z"
},
{
"body": "The issue has been fixed and searches are succeeding.",
"created_at": "2026-07-08T17:56:16Z",
"display_at": "2026-07-08T17:56:16Z",
"id": "01KX1DZ5B9ST1BN8NEDVTK9JT8",
"incident_id": "01KX0ZKEWQQ7WTGQ5H5F0KKW2V",
"status": "monitoring",
"updated_at": "2026-07-08T17:56:16Z"
},
{
"body": "We are currently investigating an issue with the **Volaris** integration.",
"created_at": "2026-07-08T13:45:13Z",
"display_at": "2026-07-08T13:45:13Z",
"id": "01KX0ZKEWQSY3MNYFWZ708EE5G",
"incident_id": "01KX0ZKEWQQ7WTGQ5H5F0KKW2V",
"status": "investigating",
"updated_at": "2026-07-08T13:45:13Z"
}
],
"name": "Volaris search outage",
"page_id": "01GW74F67XHW0WYYNV34GBHY2F",
"resolved_at": "2026-07-10T11:08:09Z",
"status": "resolved",
"updated_at": "2026-07-10T11:08:09Z"
},
{
"created_at": "2026-07-07T15:16:09Z",
"id": "01KWYJD8HG3G81G8G0HXKVQJVZ",
"impact": "minor",
"incident_updates": [
{
"body": "The supplier issues have been solved and order changes are working.",
"created_at": "2026-07-10T11:06:41Z",
"display_at": "2026-07-10T11:06:41Z",
"id": "01KX5VAKZ6Y3HSZPG8ESBA5M78",
"incident_id": "01KWYJD8HG3G81G8G0HXKVQJVZ",
"status": "resolved",
"updated_at": "2026-07-10T11:06:41Z"
},
{
"body": "We've disabled order changes for the AFKLM integration while we work to resolve the issue.",
"created_at": "2026-07-07T15:16:09Z",
"display_at": "2026-07-07T15:16:09Z",
"id": "01KWYJD8HGQPEDPDZZ8ABWG1M8",
"incident_id": "01KWYJD8HG3G81G8G0HXKVQJVZ",
"status": "identified",
"updated_at": "2026-07-07T15:16:09Z"
}
],
"name": "AFKL order change errors",
"page_id": "01GW74F67XHW0WYYNV34GBHY2F",
"resolved_at": "2026-07-10T11:06:41Z",
"status": "resolved",
"updated_at": "2026-07-10T11:06:41Z"
},
{
"created_at": "2026-06-12T13:16:21Z",
"id": "01KTXZKY094XR43N16ZHQ0G20C",
"impact": "major",
"incident_updates": [
{
"body": "We have asked our mapping provider for a guarantee and RCA to keep this content available.\n\nWe have also put in place security measures to gate unusual content deletion and notify Duffel for any attempts of such from our mapping provider.",
"created_at": "2026-07-09T11:06:57Z",
"display_at": "2026-07-09T11:06:57Z",
"id": "01KX38YC6TW9HM1Z9TZRPQ37H7",
"incident_id": "01KTXZKY094XR43N16ZHQ0G20C",
"status": "resolved",
"updated_at": "2026-07-09T11:06:57Z"
},
{
"body": "We have confirmed that our rollouts from Travelport’s recommendation to reduce risk from accidental deletions is now in production.\n\nContent should now be available as normal via Travelport, but we are still communicating with our mapping supplier to ensure this never happens again.",
"created_at": "2026-06-12T13:49:10Z",
"display_at": "2026-06-12T13:49:10Z",
"id": "01KTY1G0GWYQBHV3ARXGTW37JP",
"incident_id": "01KTXZKY094XR43N16ZHQ0G20C",
"status": "monitoring",
"updated_at": "2026-06-12T13:49:10Z"
},
{
"body": "About 23,996 hotels have been unavailable via Travelport.\n\nThe team has identified the problem to be a side effect of our mapping provider having deleted these entries (and us inheriting said deletions).\n\nWe have since worked to restore missing inventory and have worked with Travelport’s recommendation to an update in our search payload to reduce (but not fully eliminate) risk from deleted information.\n\nWe are communicating actively with our mapping provider to give us more details on why this has occurred and how we can avoid it altogether.",
"created_at": "2026-06-12T13:16:21Z",
"display_at": "2026-06-12T13:16:21Z",
"id": "01KTXZKY09HG334BNX28D9DQ70",
"incident_id": "01KTXZKY094XR43N16ZHQ0G20C",
"status": "identified",
"updated_at": "2026-06-12T13:16:21Z"
}
],
"name": "Content was offline for a portion of Travelport accommodation",
"page_id": "01GW74F67XHW0WYYNV34GBHY2F",
"resolved_at": "2026-07-09T11:06:57Z",
"status": "resolved",
"updated_at": "2026-07-09T11:06:57Z"
},
{
"created_at": "2026-06-15T18:13:55Z",
"id": "01KV67TYD7H8CGRHGPJ76STGZB",
"impact": "major",
"incident_updates": [
{
"body": "This incident is now resolved.",
"created_at": "2026-06-16T07:06:17Z",
"display_at": "2026-06-16T07:06:17Z",
"id": "01KV7M1683NXMMKZ8MWP82FDE2",
"incident_id": "01KV67TYD7H8CGRHGPJ76STGZB",
"status": "resolved",
"updated_at": "2026-06-16T07:06:17Z"
},
{
"body": "Despite the resolution from the supplier side, we are still seeing issues with some of the affected airlines. We are in touch with the supplier and will continue to monitor.",
"created_at": "2026-06-16T00:47:34Z",
"display_at": "2026-06-16T00:47:34Z",
"id": "01KV6YBQTY1V0K6GYFG2HFDA58",
"incident_id": "01KV67TYD7H8CGRHGPJ76STGZB",
"status": "monitoring",
"updated_at": "2026-06-16T00:47:34Z"
},
{
"body": "The supplier has informed us that the issue is resolved on their side. We are monitoring.",
"created_at": "2026-06-16T00:08:29Z",
"display_at": "2026-06-16T00:08:29Z",
"id": "01KV6W45ZV2FQGVCW8NBN9XTMJ",
"incident_id": "01KV67TYD7H8CGRHGPJ76STGZB",
"status": "monitoring",
"updated_at": "2026-06-16T00:08:29Z"
},
{
"body": "Our supplier has made some fixes which have resulted in a partial recovery. However, their system is still not fully recovered. We will continue to monitor this incident.",
"created_at": "2026-06-15T20:58:21Z",
"display_at": "2026-06-15T20:58:21Z",
"id": "01KV6H80T9D9BW06G9XGDJ4688",
"incident_id": "01KV67TYD7H8CGRHGPJ76STGZB",
"status": "identified",
"updated_at": "2026-06-15T20:58:21Z"
},
{
"body": "Supplier incident is still ongoing.",
"created_at": "2026-06-15T18:54:20Z",
"display_at": "2026-06-15T18:54:20Z",
"id": "01KV6A4XTTBZTZ54B2SZ3XPPF0",
"incident_id": "01KV67TYD7H8CGRHGPJ76STGZB",
"status": "identified",
"updated_at": "2026-06-15T18:54:20Z"
},
{
"body": "A supplier outage is causing issues with order creation, changes and cancellations across multiple airlines.",
"created_at": "2026-06-15T18:27:47Z",
"display_at": "2026-06-15T18:27:47Z",
"id": "01KV68MA97XXYHBY967HXT1W25",
"incident_id": "01KV67TYD7H8CGRHGPJ76STGZB",
"status": "investigating",
"updated_at": "2026-06-15T18:27:47Z"
},
{
"body": "A supplier is experiencing an outage which is causing booking failures on multiple airlines. We are looking into mitigation while this incident continues.",
"created_at": "2026-06-15T18:13:55Z",
"display_at": "2026-06-15T18:13:55Z",
"id": "01KV67TYD774VPGY27MRKF68R1",
"incident_id": "01KV67TYD7H8CGRHGPJ76STGZB",
"status": "investigating",
"updated_at": "2026-06-15T18:13:55Z"
}
],
"name": "Supplier outage causing issues with multiple integrations",
"page_id": "01GW74F67XHW0WYYNV34GBHY2F",
"resolved_at": "2026-06-16T07:06:17Z",
"status": "resolved",
"updated_at": "2026-06-16T07:06:17Z"
},
{
"created_at": "2026-06-12T11:20:45Z",
"id": "01KTXS08B9G05P7SCTVFX47GPG",
"impact": "major",
"incident_updates": [
{
"body": "As part of a recent change, we introduced stricter access constraints for travel agents viewing live chat conversations. The change worked as intended for the primary live chat flow, but it did not account for conversations initiated via the dashboard. This caused those conversations to fall outside the allowed access path, preventing travel agents from viewing them.",
"created_at": "2026-06-12T11:49:53Z",
"display_at": "2026-06-12T11:49:53Z",
"id": "01KTXTNK44ZARKFGY96T51EMQJ",
"incident_id": "01KTXS08B9G05P7SCTVFX47GPG",
"status": "resolved",
"updated_at": "2026-06-12T11:49:53Z"
},
{
"body": "We are currently investigating an issue with our live chat integration in the dashboard for travel support. ",
"created_at": "2026-06-12T11:20:45Z",
"display_at": "2026-06-12T11:20:45Z",
"id": "01KTXS08B9354QA7YJ0EW1VTEX",
"incident_id": "01KTXS08B9G05P7SCTVFX47GPG",
"status": "investigating",
"updated_at": "2026-06-12T11:20:45Z"
}
],
"name": "Live chat travel support outage in for dashboard chats",
"page_id": "01GW74F67XHW0WYYNV34GBHY2F",
"resolved_at": "2026-06-12T11:49:53Z",
"status": "resolved",
"updated_at": "2026-06-12T11:49:53Z"
},
{
"created_at": "2026-05-21T09:55:22Z",
"id": "01KS4ZC35XNVJ8GW8B79TENNSD",
"impact": "none",
"incident_updates": [
{
"body": "We experienced a brief technical issue earlier today that caused Live Mode to temporarily switch off for a small number of customer organisations for up to ~25 minutes.\n\nOur team has restored all affected settings, and Live Mode is completely operational. No action is required on your part.\n\nWe sincerely apologise for the disruption to your workflow and are reviewing our internal processes to ensure this doesn't happen again.",
"created_at": "2026-05-21T09:55:22Z",
"display_at": "2026-05-21T08:21:00Z",
"id": "01KS4ZC35X3P08NBWTQ9R7Y4B6",
"incident_id": "01KS4ZC35XNVJ8GW8B79TENNSD",
"status": "resolved",
"updated_at": "2026-05-21T09:55:22Z"
}
],
"name": "Temporary technical issue with live mode access ",
"page_id": "01GW74F67XHW0WYYNV34GBHY2F",
"resolved_at": "2026-05-21T08:21:00Z",
"status": "resolved",
"updated_at": "2026-05-21T09:55:22Z"
},
{
"created_at": "2026-05-15T17:46:07Z",
"id": "01KRPBXRDYHKY24HPKRWFRM5RQ",
"impact": "none",
"incident_updates": [
{
"body": "Issue with Sabre integration resolved.",
"created_at": "2026-05-16T07:28:58Z",
"display_at": "2026-05-16T07:28:58Z",
"id": "01KRQV0EE89F47DBRY685KCJ5W",
"incident_id": "01KRPBXRDYHKY24HPKRWFRM5RQ",
"status": "resolved",
"updated_at": "2026-05-16T07:28:58Z"
},
{
"body": "We have identified an issue with the Sabre integration which was causing order failures. We have disabled the integration for now while we wait for the issue to be resolved.",
"created_at": "2026-05-15T17:46:07Z",
"display_at": "2026-05-15T17:46:07Z",
"id": "01KRPBXRDY63VF6EWD4E16CB2C",
"incident_id": "01KRPBXRDYHKY24HPKRWFRM5RQ",
"status": "identified",
"updated_at": "2026-05-15T17:46:07Z"
}
],
"name": "Service degradation for Sabre",
"page_id": "01GW74F67XHW0WYYNV34GBHY2F",
"resolved_at": "2026-05-16T07:28:58Z",
"status": "resolved",
"updated_at": "2026-05-16T07:28:58Z"
},
{
"created_at": "2026-05-13T09:53:12Z",
"id": "01KRGC2BXPQ3DV1J42GM78G38N",
"impact": "minor",
"incident_updates": [
{
"body": "Full resolution has been confirmed by the supplier.",
"created_at": "2026-05-13T13:53:59Z",
"display_at": "2026-05-13T13:53:59Z",
"id": "01KRGSV8W3AQMPX4VFPMFB50KH",
"incident_id": "01KRGC2BXPQ3DV1J42GM78G38N",
"status": "resolved",
"updated_at": "2026-05-13T13:53:59Z"
},
{
"body": "We are experiencing a high rate of timeouts when ticketing Travelport orders.",
"created_at": "2026-05-13T09:53:12Z",
"display_at": "2026-05-13T09:53:12Z",
"id": "01KRGC2BXPX31PRX8CXH1XX28E",
"incident_id": "01KRGC2BXPQ3DV1J42GM78G38N",
"status": "investigating",
"updated_at": "2026-05-13T09:53:12Z"
}
],
"name": "Unable to ticket a high number of Travelport order",
"page_id": "01GW74F67XHW0WYYNV34GBHY2F",
"resolved_at": "2026-05-13T13:53:59Z",
"status": "resolved",
"updated_at": "2026-05-13T13:53:59Z"
}
],
"page": {
"id": "01GW74F67XHW0WYYNV34GBHY2F",
"name": "Duffel",
"updated_at": "2026-10-23T21:25:22Z",
"url": "https://www.duffelstatus.com/"
}
}