Duffel

duffel.com

Duffel declares 27 subprocessors in its subprocessor list, which we last checked on Oct 26, 2026 (evidence). They include Google Cloud, OpenAI and Stripe. No published changes since we first read it on Oct 14, 2026. 1 tracked vendor, Ramp, names Duffel as a subprocessor.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

27 third parties.

NamePurposeLocationListed since
Active Campaign LLC Customer data; Marketing email and automationUS
Anthropic AIAI assistance (e.g. Notion connector); Customer / User dataUS
Cloudflare Customer / User / Traveller Data; Platform securityUS
Evervault Limited Cardholder data; Payment processingEU
Fareladder Consulting Services LLC Traveller data; Traveller supportUS
Google Cloud Platform Customer / User / Traveller data; Processing and storage (cloud infrastructure)EU
Hybrid Travel LLC d.b.a. Air1 Aggregator providing access to Suppliers; Traveller dataUS
IGT Technologies Inc. Traveller data; Traveller supportUS
InTouch CX Inc. Traveller data; Traveller supportCanada
Linear Customer data; Customer support communicationsUS
Mailgun Technologies, Inc. Customer / User data; Transactional emails e.g. password resetUS
Meili Travel Technology Limited Aggregator for Cars Orders; Customer / Traveller dataEU
Notion Customer data; Knowledge hubUS
OpenAI OpCo LLC AIAI assistance; Customer / User / Traveller dataUS
PEGASUS BUSINESS INTELLIGENCE LP D.B.A ONYX CENTRE SOURCE Customer / User data; Payment collectionsUS
Plain Customer data; Customer support communicationsUK
Posthog Inc. Customer / User data; User analyticsUS
Segment.io, Inc. Customer / User data; User analyticsUS
Sentry (Functional Software, Inc.) Customer / User data; Error reporting and application monitoring (including IP addresses)US
Seon Customer / User / Traveller data; Fraud detectionEU
Slack Customer data; Customer support communicationsUS
Stream.IO Inc Customer / Traveller support; Customer / User / Traveller dataUS
Stripe Cardholder data and Customer KYC data; Payment processing (Duffel Payments)EU
Travelfusion Limited Aggregator for Flights Orders; Customer / Traveller dataUK
Very Good Security Cardholder data; Storage and encryption of cardholder dataUS
Zendesk, Inc. Customer / Traveller support; Customer / User / Traveller dataUS
Zoom Customer data; Video conferencingUS

Web TechnologiesCSV · Atom

Duffel's homepage made 64 requests to 2 domains, and 1 service controlled by another company.

Other (1): reviewed as CMS: Storyblok

1 third party by category: Other 1

Third parties 1 · 17 requests
Storyblok storyblok.com 27% of the page's requests 17
First party 1 · 47 requests
Duffel Cloudflare Google Cloud Google Cloud CDN HSTS HTTP/3 Next.js 15.5.27 Open Graph React Storyblok Webpack 73% of the page's requests 47

1 tracked company loaded by the homepage is not in Duffel's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (1)CSV · Atom

1 company
  • Ramp ramp.com Travel booking and management

ComplianceCSV · Atom

Certified

Certifications as Duffel's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV · Atom

Jul 29: no incident reportedJul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: 1 incident (1 critical)Aug 4: no incident reportedAug 5: 1 incident (1 minor)Aug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: 2 incidents (1 major, 1 no impact stated)Aug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: 1 incident (1 major)Aug 27: 1 incident (1 major)Aug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: 3 incidents (1 major, 2 no impact stated)Sep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: 1 incident (1 major)Sep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: 1 incident (1 minor)Sep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: 1 incident (1 major)Sep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: 1 incident (1 critical)Oct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: 1 incident (1 major)Oct 22: no incident reportedOct 23: 1 incident (1 no impact stated)Oct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reported

90 days agotoday

  • 15 incidents in 90 days
  • 9 major or critical
  • 5 h 54 min typical time to resolve
  • 16 h 39 min longest major
BeganIncidentImpactLasted
Connectivity issues reported by Sabreno impact stated5 h 54 min
Travelport unable to ticket a subset of carriersmajor11 h 1 min
Scoot NDC maintenance windowcritical11 h 23 min
Multiple suppliers search outagemajor4 h 47 min
Intermittent card creation failuresminor25 h 31 min
Intermitent failures to load dashboardmajor1 h 34 min
Increase in 202s / 502s on POST /air/ordersno impact stated6 h 2 min
Partial outage for Staysmajor1 h 18 min

Incidents per month

0 3 6 May 2026: 5 incidents (1 critical, 1 major, 1 minor, 2 no impact stated) · partial: our history begins May 6 · typical time to resolve 13 h 42 min Jun 2026: 3 incidents (3 major) · typical time to resolve 12 h 52 min Jul 2026: 4 incidents (1 critical, 1 major, 2 minor) · typical time to resolve 45 h 22 min Aug 2026: 6 incidents (1 critical, 3 major, 1 minor, 1 no impact stated) · typical time to resolve 5 h 24 min Sep 2026: 6 incidents (3 major, 1 minor, 2 no impact stated) · typical time to resolve 6 h 2 min Oct 2026: 3 incidents (1 critical, 1 major, 1 no impact stated) · typical time to resolve 11 h 1 min May 2026Jun Jul Aug Sep Oct

critical major minor no impact stated before or partly before our history

As Duffel's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Duffel's subprocessorsCSV · Atom

303 reported incidents in the last 30 days, by 12 of the vendors Duffel lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Duffel was involved.

DateCompanyIncidentImpactLasted
SegmentSMS Delivery Delays from Twilio to Cellcom Israel minorongoing
SegmentSMS Delivery Delays from Twilio to Telcel Mexico minor4 h 17 min
EvervaultNew account signups temporarily unavailable minorongoing
SegmentSMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico minorongoing
SegmentSMS Delivery Delays from Twilio to Telia Sweden minor12 h 36 min
SegmentSMS Delivery Delays from Twilio to Airtel Nigeria minor9 h 51 min
AnthropicElevated errors for Claude Fable 5.1 major32 min
AnthropicElevated errors for Claude Sonnet 5.5 and other models major1 h 39 min
SegmentAzure Marketplace SendGrid Customers Experiencing Account Management Issues minor49 min
SegmentSilent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands minor20 h 54 min
SegmentMMS Delivery Delays from Twilio to C-Spire United States minorongoing
SegmentSilent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom minor18 h 39 min
StripeElevated Blik errors no impact stated1 h
SegmentVoice Call Failures and Post Dial Delay From a Subset of Twilio Phone Numbers to United States minor28 h 55 min
SegmentSMS Delivery Delays from Twilio to WOM Colombia minor5 h 42 min
AnthropicElevated errors for Claude Fable 5 and Claude Fable 5.1 major36 min
SegmentSMS Delivery Delays from Twilio to Claro Costa Rica minorongoing
AnthropicElevated errors for Claude Opus 5.5 major5 min
AnthropicElevated errors for Claude Fable 5.1, Sonnet 5.5, and Haiku 5.5 critical33 min
OpenAIDegraded experience with ChatGPT app connections using CIMD minor50 min
SegmentVoice Call Failures from Network Subscribers to Twilio Costa Rica Landline Numbers minor5 h 16 min
OpenAIHelp Center Chat Support Degraded no impact stated32 min
SegmentSMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Claro Brazil minor9 h 56 min
SegmentSMS Delivery Failures from Twilio to Multiple Networks in South Africa minor10 h 9 min
SegmentSMS Delivery Delays from a Subset of Twilio Phone Numbers to Telefonica Nicaragua minor19 h 16 min

And 278 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Duffel's site

Duffel transparency rating

It updates with the rating.

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