Snapshot 147535
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
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"name": "Hiver email synchronization is experiencing a downtime.",
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"postmortem_body": "# **Incident postmortem: Email Sync Delay in Shared Inboxes**\n\n\u003e Total downtime\n\u003e\n\u003e **6.5 hrs**\n\u003e\n\u003e Uptime in May 2026\n\u003e\n\u003e **98.95%**\n\u003e\n\u003e Prior 12-month avg uptime of Hiver Services\n\u003e\n\u003e **≈ 99.98%**\n\n**What happened**\n\nOn May 4, 2026, new incoming emails stopped appearing in Hiver shared inboxes for approximately 6.5 hours. The root cause was an unexpected and severe surge in message queue volume that overwhelmed a core infrastructure component — the Sync Engine — responsible for pulling emails from Gmail into Hiver in real time.\n\nHiver's infrastructure is designed to handle up to 2× our peak traffic at all times. This is one reason we have maintained near-perfect uptime over the past two years. On this occasion, the surge exceeded even that ceiling, bringing the Sync Engine to a near-complete halt.\n\n**What we've done immediately**\n\nOur engineers have done a deep analysis of this incident. As a remediation step, we have added more elasticity to the message queues infrastructure so that it has more headroom for future surges. We are also committed to migrate additional queues incrementally and completely to the elastic queue infrastructure over the coming weeks.\n\n**What we're doing next**\n\nBeyond the immediate fixes, we are evaluating several longer-term improvements including faster detection-to-recovery workflows and more granular controls during abnormal volume conditions. We will keep sharing further details on this page as we make progress.",
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"body": "Due to an ongoing Google authorization issue, creating new Shared Mailboxes and reauthorizing Google user or group inboxes is currently unavailable. Our team is actively working with Google to resolve this at the earliest.\nIf you need any assistance, please reach out to support@hiverhq.com.",
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