Snapshot 159055
Parsed
What we read from this document, as JSON. Each entry names the snapshot it was read from.
{
"entries": [
{
"kind": "subprocessor",
"vendor": "airship",
"evidence_id": 159055,
"data": {
"name": "Airship",
"purposes": [
"Mobile push notifications which might contain PII"
],
"sections": [
"MARKETING SUBPROCESSORS"
],
"locations": [
"Customer: Worldwide",
"Data Hosting: USA, EU"
]
}
},
{
"kind": "subprocessor",
"vendor": "akamai",
"evidence_id": 159055,
"data": {
"name": "Akamai Technologies",
"purposes": [
"Content delivery network"
],
"sections": [
"COMMUNITY SUBPROCESSORS",
"OPTIONAL COMMUNITY SUBPROCESSORS"
],
"locations": [
"Customer: Worldwide",
"Data Hosting: Worldwide (location list at: https://www.akamai.com/us/en/locations.jsp)"
]
}
},
{
"kind": "subprocessor",
"vendor": "automattic",
"evidence_id": 159055,
"data": {
"name": "Akismet",
"purposes": [
"Spam detection"
],
"sections": [
"COMMUNITY SUBPROCESSORS"
],
"locations": [
"Customer: Worldwide",
"Data Hosting: USA and Australia"
]
}
},
{
"kind": "subprocessor",
"vendor": "atlassian",
"evidence_id": 159055,
"data": {
"name": "Atlassian (Jira)",
"purposes": [
"Product support tool for Professional Services issue tracking and project management"
],
"sections": [
"BUSINESS OPERATIONAL SUBPROCESSORS"
],
"locations": [
"Customer: Worldwide",
"Data Hosting: USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "okta",
"evidence_id": 159055,
"data": {
"name": "Auth0",
"purposes": [
"User authentication"
],
"sections": [
"KHOROS BOT SUBPROCESSORS"
],
"locations": [
"Customer: Worldwide",
"Data Hosting: Germany"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 159055,
"data": {
"name": "AWS Australia",
"purposes": [
"Cloud hosting"
],
"sections": [
"CARE SUBPROCESSORS",
"COMMUNITY SUBPROCESSORS",
"OPTIONAL COMMUNITY SUBPROCESSORS"
],
"locations": [
"Customer: APAC Customers*",
"Customer: APAC** Customers",
"Data Hosting: Australia"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 159055,
"data": {
"name": "AWS EU West 1",
"purposes": [
"Cloud hosting"
],
"sections": [
"KHOROS BOT SUBPROCESSORS"
],
"locations": [
"Customer: Worldwide",
"Data Hosting: Amsterdam, Germany, and Luxembourg"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 159055,
"data": {
"name": "AWS Ireland",
"purposes": [
"Cloud hosting"
],
"sections": [
"CARE SUBPROCESSORS",
"COMMUNITY SUBPROCESSORS",
"KHOROS BOT SUBPROCESSORS"
],
"locations": [
"Customer: EMEA Customers",
"Customer: EMEA Customers*",
"Customer: Worldwide",
"Data Hosting: Ireland"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 159055,
"data": {
"name": "AWS USA",
"purposes": [
"Cloud hosting"
],
"sections": [
"CARE SUBPROCESSORS",
"COMMUNITY SUBPROCESSORS",
"MARKETING SUBPROCESSORS"
],
"locations": [
"Customer: EMEA/APAC Customers solely for authentication data*",
"Customer: USA and Canada Customers",
"Customer: USA, Canada, and APAC** Customers",
"Customer: Worldwide",
"Data Hosting: USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "box",
"evidence_id": 159055,
"data": {
"name": "Box",
"purposes": [
"File storage for Customers using the “File Preview Feature”"
],
"sections": [
"CARE SUBPROCESSORS",
"COMMUNITY SUBPROCESSORS",
"OPTIONAL CARE SUBPROCESSORS",
"OPTIONAL COMMUNITY SUBPROCESSORS"
],
"locations": [
"Customer: Worldwide",
"Data Hosting: USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "brightcove",
"evidence_id": 159055,
"data": {
"name": "Brightcove",
"purposes": [
"Video playback and storage"
],
"sections": [
"COMMUNITY SUBPROCESSORS",
"OPTIONAL COMMUNITY SUBPROCESSORS"
],
"locations": [
"Customer: Worldwide",
"Data Hosting: USA, Australia, Mexico, Singapore, UK, Spain, France, Germany, and Sweden"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 159055,
"data": {
"name": "Clarotest Consulting Lab S.R.L.",
"purposes": [
"Some access to customer data as part of outage mitigation"
],
"sections": [
"COMMUNITY SUBPROCESSORS"
],
"locations": [
"Customer: Worldwide",
"Data Hosting: Argentina"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 159055,
"data": {
"name": "Cloud Elements",
"purposes": [
"API integration platform for CRM"
],
"sections": [
"CARE SUBPROCESSORS",
"OPTIONAL CARE SUBPROCESSORS"
],
"locations": [
"Customer: Worldwide",
"Data Hosting: USA and Ireland"
]
}
},
{
"kind": "subprocessor",
"vendor": "cloudflare",
"evidence_id": 159055,
"data": {
"name": "Cloudflare",
"purposes": [
"Web firewall and CDN"
],
"sections": [
"KHOROS BOT SUBPROCESSORS"
],
"locations": [
"Customer: Worldwide",
"Data Hosting: Worldwide"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 159055,
"data": {
"name": "Crossover Markets, LLC",
"purposes": [
"Recruiting, HR services"
],
"sections": [
"BUSINESS OPERATIONAL SUBPROCESSORS"
],
"locations": [
"Customer: Worldwide",
"Data Hosting: USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "customer-io",
"evidence_id": 159055,
"data": {
"name": "Customer.io",
"purposes": [
"CRM"
],
"sections": [
"KHOROS BOT SUBPROCESSORS"
],
"locations": [
"Customer: Worldwide",
"Data Hosting: USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "domo",
"evidence_id": 159055,
"data": {
"name": "Domo",
"purposes": [
"Business intelligence and data visualization tool"
],
"sections": [
"BUSINESS OPERATIONAL SUBPROCESSORS"
],
"locations": [
"Customer: Worldwide",
"Data Hosting: USA"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 159055,
"data": {
"name": "ESW Operations, LLC",
"purposes": [
"Customer support platform"
],
"sections": [
"BUSINESS OPERATIONAL SUBPROCESSORS"
],
"locations": [
"Customer: Worldwide",
"Data Hosting: EU"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 159055,
"data": {
"name": "ETI",
"purposes": [
"Migrations"
],
"sections": [
"COMMUNITY SUBPROCESSORS",
"OPTIONAL COMMUNITY SUBPROCESSORS"
],
"locations": [
"Customer: Worldwide",
"Data Hosting: Bulgaria, Italy, and UK"
]
}
},
{
"kind": "subprocessor",
"vendor": "fastly",
"evidence_id": 159055,
"data": {
"name": "Fastly",
"purposes": [
"Content delivery network"
],
"sections": [
"MARKETING SUBPROCESSORS"
],
"locations": [
"Customer: Worldwide",
"Data Hosting: Worldwide (location list at: https://www.fastly.com/network-map)"
]
}
},
{
"kind": "subprocessor",
"vendor": "google-cloud",
"evidence_id": 159055,
"data": {
"name": "Google Ads (and analytics)",
"purposes": [
"Advertising"
],
"sections": [
"KHOROS BOT SUBPROCESSORS",
"OPTIONAL KHOROS BOT SUBPROCESSORS"
],
"locations": [
"Customer: Worldwide",
"Data Hosting: USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "google-cloud",
"evidence_id": 159055,
"data": {
"name": "Google LLC",
"purposes": [
"Email and document management"
],
"sections": [
"BUSINESS OPERATIONAL SUBPROCESSORS"
],
"locations": [
"Customer: Worldwide",
"Data Hosting: USA/EU"
]
}
},
{
"kind": "subprocessor",
"vendor": "litmos",
"evidence_id": 159055,
"data": {
"name": "Litmos",
"purposes": [
"Learning management system used to host product training content"
],
"sections": [
"BUSINESS OPERATIONAL SUBPROCESSORS",
"OPTIONAL BUSINESS OPERATIONAL SUBPROCESSORS"
],
"locations": [
"Customer: Worldwide",
"Data Hosting: USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "mongodb",
"evidence_id": 159055,
"data": {
"name": "MongoDB",
"purposes": [
"Database management"
],
"sections": [
"KHOROS BOT SUBPROCESSORS"
],
"locations": [
"Customer: Worldwide",
"Data Hosting: Belgium"
]
}
},
{
"kind": "subprocessor",
"vendor": "pendo",
"evidence_id": 159055,
"data": {
"name": "Pendo",
"purposes": [
"In-app help, guidance, and announcements"
],
"sections": [
"CARE SUBPROCESSORS",
"COMMUNITY SUBPROCESSORS",
"MARKETING SUBPROCESSORS"
],
"locations": [
"Customer: Worldwide",
"Data Hosting: USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "read-ai",
"evidence_id": 159055,
"data": {
"name": "Read AI, Inc.",
"purposes": [
"Meeting assistant, used for recording, taking notes and summarizing meetings"
],
"sections": [
"BUSINESS OPERATIONAL SUBPROCESSORS",
"OPTIONAL BUSINESS OPERATIONAL SUBPROCESSORS"
],
"locations": [
"Customer: Worldwide",
"Data Hosting: USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "salesforce",
"evidence_id": 159055,
"data": {
"name": "Salesforce",
"purposes": [
"Customer relationship management"
],
"sections": [
"BUSINESS OPERATIONAL SUBPROCESSORS"
],
"locations": [
"Customer: Worldwide",
"Data Hosting: USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "sendgrid",
"evidence_id": 159055,
"data": {
"name": "SendGrid (Twilio)",
"purposes": [
"Email provider",
"Email service provider used to send emails",
"Email services provider used to send emails"
],
"sections": [
"CARE SUBPROCESSORS",
"COMMUNITY SUBPROCESSORS",
"KHOROS BOT SUBPROCESSORS",
"MARKETING SUBPROCESSORS",
"OPTIONAL KHOROS BOT SUBPROCESSORS"
],
"locations": [
"Customer: Worldwide",
"Data Hosting: USA",
"Data Hosting: USA, UK, India, and Japan"
]
}
},
{
"kind": "subprocessor",
"vendor": "sentry",
"evidence_id": 159055,
"data": {
"name": "Sentry.io",
"purposes": [
"Error reporting"
],
"sections": [
"KHOROS BOT SUBPROCESSORS",
"OPTIONAL KHOROS BOT SUBPROCESSORS"
],
"locations": [
"Customer: Worldwide",
"Data Hosting: USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "sumo-logic",
"evidence_id": 159055,
"data": {
"name": "Sumo Logic",
"purposes": [
"Log collection and storage"
],
"sections": [
"CARE SUBPROCESSORS",
"COMMUNITY SUBPROCESSORS",
"MARKETING SUBPROCESSORS"
],
"locations": [
"Customer: APAC Customers",
"Customer: USA, Canada, and EMEA Customers",
"Customer: Worldwide",
"Data Hosting: Australia",
"Data Hosting: USA"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 159055,
"data": {
"name": "Sunshine Conversations",
"purposes": [
"Extends conversational capabilities"
],
"sections": [
"CARE SUBPROCESSORS",
"COMMUNITY SUBPROCESSORS"
],
"locations": [
"Customer: Worldwide",
"Data Hosting: USA and EU"
]
}
},
{
"kind": "subprocessor",
"vendor": "hootsuite",
"evidence_id": 159055,
"data": {
"name": "Talkwalker",
"purposes": [
"Deep listening services for select Strategic Services Customers"
],
"sections": [
"MARKETING SUBPROCESSORS",
"OPTIONAL MARKETING SUBPROCESSORS"
],
"locations": [
"Customer: Worldwide",
"Data Hosting: EU (Germany)"
]
}
},
{
"kind": "subprocessor",
"vendor": "twilio",
"evidence_id": 159055,
"data": {
"name": "Twilio",
"purposes": [
"Provides programmable communication products and services, primarily in the form of APIs"
],
"sections": [
"CARE SUBPROCESSORS",
"MARKETING SUBPROCESSORS"
],
"locations": [
"Customer: Worldwide",
"Data Hosting: USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "google-cloud",
"evidence_id": 159055,
"data": {
"name": "Vertex AI (Google Cloud)",
"purposes": [
"Provides advanced machine learning to enhance Khoros Bot and Agent Assist functionality, including large language models (LLMs)"
],
"sections": [
"KHOROS BOT SUBPROCESSORS",
"OPTIONAL KHOROS BOT SUBPROCESSORS"
],
"locations": [
"Customer: APAC Customers",
"Customer: EMEA Customers",
"Customer: US and Canada Customers",
"Data Hosting: Australia",
"Data Hosting: UK",
"Data Hosting: USA (Oregon)"
]
}
},
{
"kind": "subprocessor",
"vendor": "voiceflow",
"evidence_id": 159055,
"data": {
"name": "VoiceFlow, Inc.",
"purposes": [
"Support Chatbot"
],
"sections": [
"BUSINESS OPERATIONAL SUBPROCESSORS"
],
"locations": [
"Customer: Worldwide",
"Data Hosting: Canada"
]
}
},
{
"kind": "subprocessor",
"vendor": "workato",
"evidence_id": 159055,
"data": {
"name": "Workato",
"purposes": [
"System integration"
],
"sections": [
"BUSINESS OPERATIONAL SUBPROCESSORS"
],
"locations": [
"Customer: Worldwide",
"Data Hosting: USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "zencoder",
"evidence_id": 159055,
"data": {
"name": "Zencoder (Brightcove)",
"purposes": [
"Video transcoding; Although it does not handle PII, it may have access to unreleased marketing assets"
],
"sections": [
"MARKETING SUBPROCESSORS"
],
"locations": [
"Customer: Worldwide",
"Data Hosting: USA, Australia, Mexico, Singapore, UK, Spain, France, Germany, and Sweden"
]
}
}
]
}