Snapshot 161168
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Scripts and page chrome removed; this is what change detection compares.
{
"incidents": [
{
"created_at": "2026-10-25T22:31:32Z",
"id": "01M5TK1GW9H8AJC3ZTPJMMKF7F",
"impact": "minor",
"incident_updates": [
{
"body": "This issue is resolved, and the Performance dashboard is fully operational.",
"created_at": "2026-10-26T20:09:07Z",
"display_at": "2026-10-26T20:09:07Z",
"id": "01M5WX9FF4RBXTARNMWEE4SPVA",
"incident_id": "01M5TK1GW9H8AJC3ZTPJMMKF7F",
"status": "resolved",
"updated_at": "2026-10-26T20:09:07Z"
},
{
"body": "Display of Engage prompt metrics is restored. We are monitoring the platform to ensure continued stability.",
"created_at": "2026-10-26T03:14:37Z",
"display_at": "2026-10-26T03:14:37Z",
"id": "01M5V37W5WNGHSCZ9CTKSF3NHX",
"incident_id": "01M5TK1GW9H8AJC3ZTPJMMKF7F",
"status": "monitoring",
"updated_at": "2026-10-26T03:14:37Z"
},
{
"body": "Display of Engage prompt metrics are degraded. Metrics are still being collected.",
"created_at": "2026-10-25T22:31:32Z",
"display_at": "2026-10-25T22:31:32Z",
"id": "01M5TK1GW9H5A9B45G1KFECK09",
"incident_id": "01M5TK1GW9H8AJC3ZTPJMMKF7F",
"status": "investigating",
"updated_at": "2026-10-25T22:31:32Z"
}
],
"name": "Degraded Metrics for Recurly Engage",
"page_id": "01KHY9JHFMQYN9KK21NWN7NBMW",
"resolved_at": "2026-10-26T20:09:07Z",
"status": "resolved",
"updated_at": "2026-10-26T20:09:07Z"
},
{
"created_at": "2026-10-15T04:34:28Z",
"id": "01M4YXE5YAQR7JHNXTAHB74R32",
"impact": "major",
"incident_updates": [
{
"body": "Support will provide scripting to re-establish the data share and all grants. Please contact them directly.",
"created_at": "2026-10-15T07:15:08Z",
"display_at": "2026-10-15T07:15:08Z",
"id": "01M4Z6MB6GA0DJBMXNR0D3QE1V",
"incident_id": "01M4YXE5YAQR7JHNXTAHB74R32",
"status": "resolved",
"updated_at": "2026-10-15T07:15:08Z"
},
{
"body": "Please contact support for assistance in re-establishing a datashare.",
"created_at": "2026-10-15T07:14:17Z",
"display_at": "2026-10-15T07:14:17Z",
"id": "01M4Z6JSSTXVHJTVXM5ZYN2P9Z",
"incident_id": "01M4YXE5YAQR7JHNXTAHB74R32",
"status": "identified",
"updated_at": "2026-10-15T07:14:17Z"
},
{
"body": "We are aware that some Snowflake data shares on AWS and Azure are in an inconsistent state, with permissions affected following a recent release. We are actively investigating the scope of the issue.\n\nMerchants whose shares are affected may be unable to access or query them until permissions are restored. If you are affected, please contact Support for guidance.",
"created_at": "2026-10-15T04:34:28Z",
"display_at": "2026-10-15T04:34:28Z",
"id": "01M4YXE5YA6G6MQ670SK7DWK80",
"incident_id": "01M4YXE5YAQR7JHNXTAHB74R32",
"status": "identified",
"updated_at": "2026-10-15T04:34:28Z"
}
],
"name": "Snowflake on AWS and Azure shares may be unavailable.",
"page_id": "01KHY9JHFMQYN9KK21NWN7NBMW",
"resolved_at": "2026-10-15T07:15:08Z",
"status": "resolved",
"updated_at": "2026-10-15T07:15:08Z"
},
{
"created_at": "2026-08-18T13:49:08Z",
"id": "01M0AJ43E18B7XST0W9W6EG2KP",
"impact": "minor",
"incident_updates": [
{
"body": "All services are operational and caught up.",
"created_at": "2026-08-18T19:28:36Z",
"display_at": "2026-08-18T19:28:36Z",
"id": "01M0B5HP5RSJHKQ58QNHVBWRSJ",
"incident_id": "01M0AJ43E18B7XST0W9W6EG2KP",
"status": "resolved",
"updated_at": "2026-08-18T19:28:36Z"
},
{
"body": "Issues impacting availability have been resolved. Some users may still experience delays in reporting and analytics. ",
"created_at": "2026-08-18T16:56:06Z",
"display_at": "2026-08-18T16:56:06Z",
"id": "01M0AWTEEAQ077WCD75FDH5B3P",
"incident_id": "01M0AJ43E18B7XST0W9W6EG2KP",
"status": "monitoring",
"updated_at": "2026-08-18T16:56:06Z"
},
{
"body": "The team has identified the issue and is continuing remediating it",
"created_at": "2026-08-18T15:30:05Z",
"display_at": "2026-08-18T15:30:05Z",
"id": "01M0AQWYPPWJJNEZHREQD0WJT7",
"incident_id": "01M0AJ43E18B7XST0W9W6EG2KP",
"status": "identified",
"updated_at": "2026-08-18T15:30:05Z"
},
{
"body": "We're expanding the impacted components based on investigation",
"created_at": "2026-08-18T14:52:45Z",
"display_at": "2026-08-18T14:52:45Z",
"id": "01M0ANRKDZP3K3YFD59ED232CE",
"incident_id": "01M0AJ43E18B7XST0W9W6EG2KP",
"status": "investigating",
"updated_at": "2026-08-18T14:52:45Z"
},
{
"body": "The team is investigating further into the 500s",
"created_at": "2026-08-18T14:35:48Z",
"display_at": "2026-08-18T14:35:48Z",
"id": "01M0AMSHRHD0483ZC0ERXNQ92P",
"incident_id": "01M0AJ43E18B7XST0W9W6EG2KP",
"status": "investigating",
"updated_at": "2026-08-18T14:35:48Z"
},
{
"body": "Our engineers have identified the issue and are actively remediating it.",
"created_at": "2026-08-18T14:20:06Z",
"display_at": "2026-08-18T14:20:06Z",
"id": "01M0AKWT15GV0CERGEFBHNV5WA",
"incident_id": "01M0AJ43E18B7XST0W9W6EG2KP",
"status": "identified",
"updated_at": "2026-08-18T14:20:06Z"
},
{
"body": "We are investigating elevated 500 errors with Recurly Subscription Management.",
"created_at": "2026-08-18T13:49:08Z",
"display_at": "2026-08-18T13:49:08Z",
"id": "01M0AJ43E16MZ3RF344FQPZQWP",
"incident_id": "01M0AJ43E18B7XST0W9W6EG2KP",
"status": "investigating",
"updated_at": "2026-08-18T13:49:08Z"
}
],
"name": "Investigating issues with Recurly Subscription Management",
"page_id": "01KHY9JHFMQYN9KK21NWN7NBMW",
"resolved_at": "2026-08-18T19:28:36Z",
"status": "resolved",
"updated_at": "2026-08-18T19:28:36Z"
},
{
"created_at": "2026-07-22T21:23:59Z",
"id": "01KY5VDHE6EE1G9MPGAVC603ZR",
"impact": "minor",
"incident_updates": [
{
"body": "The delays affecting exports and analytics within Recurly Subscription Management have been resolved.",
"created_at": "2026-07-23T01:16:33Z",
"display_at": "2026-07-23T01:16:33Z",
"id": "01KY68QCNF2E0Z3ZFTVQYG4948",
"incident_id": "01KY5VDHE6EE1G9MPGAVC603ZR",
"status": "resolved",
"updated_at": "2026-07-23T01:16:33Z"
},
{
"body": "We have identified delays in exports and analytics within Recurly Subscription Management and are working towards a resolution.",
"created_at": "2026-07-22T21:23:59Z",
"display_at": "2026-07-22T21:23:59Z",
"id": "01KY5VDHE6X9QEDE4SAFV2H3A2",
"incident_id": "01KY5VDHE6EE1G9MPGAVC603ZR",
"status": "identified",
"updated_at": "2026-07-22T21:23:59Z"
}
],
"name": "Exports \u0026 Analytics Delayed",
"page_id": "01KHY9JHFMQYN9KK21NWN7NBMW",
"resolved_at": "2026-07-23T01:16:33Z",
"status": "resolved",
"updated_at": "2026-07-23T01:16:33Z"
},
{
"created_at": "2026-07-09T14:41:47Z",
"id": "01KX3N7RK80M430A95NEDJZG6Q",
"impact": "minor",
"incident_updates": [
{
"body": "All systems operational.",
"created_at": "2026-07-09T15:33:05Z",
"display_at": "2026-07-09T15:33:05Z",
"id": "01KX3R5PN30RGPAZMPDNGKWXZG",
"incident_id": "01KX3N7RK80M430A95NEDJZG6Q",
"status": "resolved",
"updated_at": "2026-07-09T15:33:05Z"
},
{
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-07-09T15:18:48Z",
"display_at": "2026-07-09T15:18:48Z",
"id": "01KX3QBHG3F4HE74CJNA47HM3G",
"incident_id": "01KX3N7RK80M430A95NEDJZG6Q",
"status": "monitoring",
"updated_at": "2026-07-09T15:18:48Z"
},
{
"body": "We are investigating elevated response times and error rates with Recurly Commerce",
"created_at": "2026-07-09T14:41:47Z",
"display_at": "2026-07-09T14:41:47Z",
"id": "01KX3N7RK8GPYAR1TNF5NMRP1J",
"incident_id": "01KX3N7RK80M430A95NEDJZG6Q",
"status": "investigating",
"updated_at": "2026-07-09T14:41:47Z"
}
],
"name": "Recurly Commerce elevated response times and error rates",
"page_id": "01KHY9JHFMQYN9KK21NWN7NBMW",
"resolved_at": "2026-07-09T15:33:05Z",
"status": "resolved",
"updated_at": "2026-07-09T15:33:05Z"
}
],
"page": {
"id": "01KHY9JHFMQYN9KK21NWN7NBMW",
"name": "Recurly",
"updated_at": "2026-10-26T20:09:07Z",
"url": "https://status.recurly.com/"
}
}