Recurly

recurly.com

Recurly declares 13 subprocessors in its subprocessor list, which we last checked on Nov 12, 2026 (evidence). They include Amazon Web Services, Google Cloud and Sentry. No published changes since we first read it on Sep 22, 2026. 22 tracked vendors name Recurly as a subprocessor, including Cloudinary, PandaDoc and nylas.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

13 third parties.

NamePurposeLocationListed since
Amazon Web Services Cloud hosting provider for Recurly EngageEntity Country: Europe; Entity Country: United States; Location of Data Processing: Europe; Location of Data Processing: United States
Appcues In-app messaging toolEntity Country: United States; Location of Data Processing: United States
Avalara Sales taxes automationEntity Country: United States; Location of Data Processing: United States
Elastic.co Cloud hosted elasticsearchEntity Country: Netherlands; Location of Data Processing: United States
Google Business Intelligence, analytics, and reporting; Cloud hosting providerEntity Country: Europe; Entity Country: United States; Location of Data Processing: Europe; Location of Data Processing: United States
Juspay Payment orchestration serviceEntity Country: United States; Location of Data Processing: United States
Kount Fraud managementEntity Country: United States; Location of Data Processing: United States
New Relic Performance MonitoringEntity Country: United States; Location of Data Processing: United States
Omni Analytics Business Intelligence, analytics, and reportingEntity Country: United States; Location of Data Processing: United States
Sendgrid Email notification servicesEntity Country: United States; Location of Data Processing: United States
Sentry.io Error monitoringEntity Country: United States; Location of Data Processing: United States & Europe
Tableau Data visualization and business intelligence toolEntity Country: United States; Location of Data Processing: United States
Zendesk Customer Service PortalEntity Country: United States; Location of Data Processing: United States

Web TechnologiesCSV · Atom

Recurly's homepage made 64 requests to 10 domains, and 5 services controlled by another company.

Analytics (1): Google CloudMarketing automation (1): usually detected as Marketing automation: AdobeCookie compliance (1): OneTrustOther (2): Personalisation: Contentful; Video players: Wistia

5 third parties by category: Analytics 1Marketing automation 1Cookie compliance 1Other 2

Third parties 5 · 40 requests
Contentful Ninetailed 28% of the page's requests 18
OneTrust OneTrust 20% of the page's requests 13
Google Cloudsubprocessor Google Analytics Google Tag Manager 9% of the page's requests 6
Adobe typekit.net 3% of the page's requests 2
Wistia Wistia 2% of the page's requests 1
First party 1 · 24 requests
Recurly Adobe Fonts Contentful Google Cloud Google Cloud CDN Google Cloud Load Balancing HSTS HTTP/3 Next.js 16.2.4 Next.js App Router Open Graph Priority Hints React Turbopack Typekit Webpack 38% of the page's requests 24

2 tracked companies loaded by the homepage are not in Recurly's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (22)CSV · Atom

22 companies
  • Aha Labs aha.io
  • AllClients allclients.com Customer Payments
  • APIANT apiant.ai Billing and payment processing
  • Apollo GraphQL apollographql.com
  • Canopy canopy.is Subscription & Payment processing (Watercooler only)
  • Cloudinary cloudinary.com Subscription and Billing
  • EmbedSocial embedsocial.com Credit card processing
  • Geckoboard geckoboard.com Payment management services
  • InMotion Hosting inmotionhosting.com Process financial transactions
  • Macabacus macabacus.com Subscription management platform that also processes payments.
  • Matillion matillion.com
  • Mobile Testing | Kobiton kobiton.com
  • Nutshell nutshell.com Payment processing; Provides billing and payment processing, storing customer credit cards with PCI-DSS compliance
  • nylas nylas.com Billing
  • OpenMetal IaaS openmetal.io Process financial transactions
  • Ortto ortto.com Recurly manages Ortto's subscription billing lifecycle, including invoicing, payment processing, and renewals.; Subscription Billing and Management
  • PandaDoc pandadoc.com Payment Subscription Management
  • Preset preset.io Billing and Subscription Management
  • Seventh Sense theseventhsense.com Payment processing
  • SIGNL4 signl4.com Provision of billing and subscription management services
  • Unbounce unbounce.com
  • Validity validity.com Billing & Subscription Management; Business Operations

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: 1 incident (1 minor)Aug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: 1 incident (1 major)Oct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: 1 incident (1 minor)Oct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 3 incidents in 90 days
  • 1 major or critical
  • 5 h 39 min typical time to resolve
  • 2 h 40 min longest major
BeganIncidentImpactLasted
Degraded Metrics for Recurly Engageminor21 h 37 min
Snowflake on AWS and Azure shares may be unavailable.major2 h 40 min
Investigating issues with Recurly Subscription Managementminor5 h 39 min
Exports & Analytics Delayedminor3 h 52 min
Recurly Commerce elevated response times and error ratesminor51 min

Incidents per month

0 2 4 Jul 2026: 2 incidents (2 minor) · partial: our history begins Jul 9 · typical time to resolve 3 h 52 min Aug 2026: 1 incident (1 minor) · typical time to resolve 5 h 39 min Sep 2026: 0 incidents Oct 2026: 2 incidents (1 major, 1 minor) · typical time to resolve 21 h 37 min Nov 2026: 0 incidents Jul 2026Aug Sep Oct Nov

critical major minor no impact stated before or partly before our history

As Recurly's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Recurly's subprocessorsCSV · Atom

215 reported incidents in the last 30 days, by 6 of the vendors Recurly lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Recurly was involved.

DateCompanyIncidentImpactLasted
SendGridMMS Delivery Failures from Twilio to GCI United States minor3 min
SendGridSMS Delivery Failures from Twilio 10DLC to AT&T United States minor4 h 3 min
SendGridSMS Delivery Failures from Twilio to Orange Sierra Leone minorongoing
SendGridSMS Delivery Failures From Long Code Numbers to AT&T in the US minor1 h 19 min
SendGridSMS Delivery Delays from Twilio to MTS Kazakhstan minorongoing
SendGridSMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan minor11 h 19 min
SendGridMMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States minorongoing
SendGridSMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan minor7 h 23 min
SentryUS issues feed throwing intermittent errors minor51 min
SendGridVoice Call Failures in JP1 minor3 h 51 min
SendGridSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
SentryAccount emails not being delivered major42 min
SendGridRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
SendGridIssue resolved minor1 h 43 min
SentryEU region replay ingestion latency minor48 min
SendGridSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
SendGridGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
SendGridWhatsApp Business API Message Send Failures minor16 h 29 min
SendGridVoice Call Failures from a Subset of Twilio Phone Numbers to Chile minor19 h 20 min
SendGridVoice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom minor5 h 18 min
SendGridSMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy minor3 h 14 min
SendGridSMS Delivery Delays and Failures from Twilio to Spusu United Kingdom minor3 h 26 min
SendGridSMS Delivery Receipt Delays from Twilio to Bouygues Telecom France minor13 h 31 min
SendGridSMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes minor8 h 40 min
SendGridSMS Delivery Failures from Twilio to ETL Laos minor16 h 8 min

And 190 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

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Recurly transparency rating

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