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Print this page Twilio Sub-Processors Last Updated: September 2026 Third Party Sub-Processors Twilio uses the third party companies below (each, a “sub-processor”) to process personal data (i) on behalf of Twilio customers; (ii) in accordance with customer instructions as communicated by Twilio; and (iii) in strict accordance with the terms of a written contract between Twilio and the sub-processor. Twilio imposes obligations on its sub-processors to implement appropriate technical and organizational measures ensuring that the sub-processing of personal data is protected to the standards required by applicable data protection laws. Further information relating to sub-processor security measures can be found via the external links below. Where the engagement of a sub-processor requires the cross-border transfer of personal data, Twilio has performed Transfer Impact Assessments for such data transfer. Twilio maintains an up-to-date list of the names and locations of all sub-processors below for all generally available services. For services that are not generally available, sub-processors are listed in the product documentation provided with the service. Twilio customers may subscribe to notifications of sub-processor changes to receive updates. Duration of processing: For each sub-processor below, processing of personal data will be for the duration that the customer uses and continues to use the applicable service(s), and for the retention periods as set out in customer’s agreement with Twilio. Please note that telecommunications providers used by Twilio are not processors of Twilio or sub-processors of our customers. Additional information about this position can be found here. Subprocessor Service(s) Processing Activities Location(s) of processing Links Adaptive Mobile (ENEA) Programmable Messaging Adaptive Mobile (ENEA) enforces message safety, spam filtering, threat detection and abuse prevention for specific Twilio Products and Services USA ENEA Data Privacy Amazon Bedrock All AI Products Amazon Bedrock provide AI functionality including LLM models for specific Twilio Products and Services USA Amazon Bedrock Anthropic All AI Products Anthropic provides AI functionality including LLM models for specific Twilio Products and Services USA Anthropic Transparency Hub AWS All Services & Products AWS Provide core cloud hosting and data storage infrastructure for specific Twilio Products and Services USA*, EU, AU AWS Compliance Program; AWS GDPR Centre; AWS Supplementary Measures Addendum; Blog AWS Email (SendGrid) AWS route and transmit emails for specific Twilio Products and Services USA, EU AWS Compliance Program; AWS GDPR Centre; AWS Supplementary Measures Addendum; Blog AWS Marketing Campaigns (SendGrid) AWS provides automation and storage services for marketing campaigns for specific Twilio Products and Services USA AWS Compliance Program; AWS GDPR Centre; AWS Supplementary Measures Addendum; Blog AWS Programmable Video AWS provides streaming and interactive video functionality for Twilio Products and Services USA* AWS Compliance Program; AWS GDPR Centre; AWS Supplementary Measures Addendum; Blog AWS Programmable Voice AWS executes automated text-to-speech conversion, speech recognition, and natural language text processing for specific Twilio Products and Services USA* AWS Compliance Program; AWS GDPR Centre; AWS Supplementary Measures Addendum; Blog Clickhouse All Products Clickhouse provide hosting and data storage infrastructure for specific Twilio Products and Services USA, EU Clickhouse Security, Clickhouse Privacy Datadog Segment Stytch by Twilio Datadog monitors of platform security and system health for specific Twilio Products and Services USA Datadog Data Protection; Datadog Security Policies; Datadog Compliance Program Deepgram Programmable Voice Deepgram transcribes voice media into text via automated speech recognition for specific Twilio Products and Services USA Deepgram Data Protection Privacy and Security DVELP/Sabio Twilio Flex DVELP/Sabio provides integration connectivity to customer Google CCAI instances for specific Twilio Products and Services UK (provision of the services), Belgium, Finland, Germany, Netherlands, and Poland (data persistence/backups) Data Privacy; Data Security; Elastic Stytch by Twilio Elastic provides support system indexing, search query optimisation, and operational log analytics for specific Twilio Products and Services USA Elastic Trust Center ElevenLabs Conversation Intelligence ElevenLabs executes automated speech summarisation, audio synthesis, and sentiment detection, as enabled by customers for specific Twilio Products and Services USA EU Google Security & Compliance Reports Fivetran Stytch by Twilio Fivetran automates data synchronisation between operational systems for internal business reporting for specific Twilio Products and Services USA Google Trust Center GoodData Corporation Twilio Flex GoodData Corporation delivers data analytics, custom reporting dashboards, and business intelligence visualisation as enabled by customers for specific Twilio Products and Services USA Google Data Privacy; Google Data Security & Cloud Security Google Programmable Voice; Twilio Flex Google transcribes voice media into text via automated speech recognition as enabled by customers for specific Twilio Products and Services USA* Google Data Privacy; Google Trust & Security; Blog Google Segment; Twilio Engage Google provides database storage, compute resources, and query processing for specific Twilio Products and Services USA or EU (Zurich & London) as selected by Customers Google Data Privacy; Google Trust & Security; Blog Google RCS Verify Google RCS delivers inbound and outbound authentication messages for specific Twilio Products and Services USA, South America: Chile, Europe: Ireland, Netherlands, Denmark, Finland, Belgium, Asia: Taiwan, Japan, Singapore Google RCS Safety Centre Hex Stytch by Twilio Hex provides internal business intelligence, data visualization, and collaborative analytics for specific Twilio Products and Services USA Hex Trust Center Honeycomb Stytch by Twilio Honeycomb provides real-time system observability, application debugging, and performance tracing for specific Twilio Products and Services USA Honeycomb Trust Center Lakera All AI Products Lakera AI provides security monitoring, data leakage prevention, and real-time threat detection within automated workflows for specific Twilio Products and Services USA Lakera Ai Security Lakera Trust Centre Meta Whatsapp Channel Stytch by Twilio Meta Routes, transmits and delivers messages for specific Twilio Products and Services USA Meta Data Privacy and Security Overview Microsoft Azure Conversation Intelligence Microsoft Azure Transcribes voice media into text via automated speech recognition as enabled by customers for specific Twilio Products and Services USA, EU Microsoft Compliance Microsoft Azure Trust Center Microsoft Azure All AI Products Microsoft Azure provides AI functionality including Large Language Models for specific Twilio Products and Services USA Microsoft Compliance Microsoft Azure Trust Center Mintlify Stytch by Twilio Mintlify provides service documentation management for specific Twilio Products and Services USA Mintlify Security Portal OpenAI All AI Products OpenAI Provides AI functionality including Large Language Models for specific Twilio Products and Services USA OpenAI Security & Privacy Plain Stytch by Twilio Plain Manages multi-channel customer support communication and service ticket resolution for specific Twilio Products and Services UK Plain Trust Center Postmark Stytch by Twilio Postmark Routes, transmits, and delivers of outbound email communications for specific Twilio Products and Services USA Security and Privacy Sinch Stytch by Twilio Sinch routes, transmits, and delivers of outbound SMS communications for specific Twilio Products and Services USA Sinch Trust Center Slack Stytch by Twilio Slack provides customer Support chat/messaging solutions for specific Twilio Products and Services USA Slack Trust Center Snowflake Marketing Campaigns (SendGrid) Snowflake Manages campaign data storage and executes email marketing automation for specific Twilio Products and Services USA Security Addendum; DPIA Fact Sheet; Snowflake Stytch by Twilio Snowflake provides data warehousing and data storage services for specific Twilio Products and Services USA Security Addendum; DPIA Fact Sheet; Svix Stytch by Twilio Svix delivers real-time system alerts and notifications for specific Twilio Products and Services USA Svix Security Temporal Cloud Flex Temporal Cloud schedules and executes the customer defined workflows for specific Twilio Products and Services USA Temporal Cloud Data Security VoiceBase Programmable Voice; Flex VoiceBase transcribes voice media into text via automated speech recognition as enabled by customers for specific Twilio Products and Services USA Trust Center VoiceBase Help Center * If using Regional Twilio for supported products, Customer Content is stored and processed in the region selected (Ireland or Australia). Exceptions will occur as necessary to investigate issues of fraud and abuse. At this time, all other data relating to your account and use of the Twilio Services will continue to be processed in the United States to allow Twilio to continue to provide and improve our Services to you. Twilio Group Sub-Processors Subprocessor Name Service(s) Processing Activities Location Links DataBank Sendgrid Services Hosting services and storage. North America Databank Trust Centre Lumen Sendgrid Services Hosting services and storage. North America Lumen Privacy Center Digital Realty Sendgrid Services Hosting services and storage. North America / EU Digital Realty Privacy Centre Twilio Inc. All Services If Twilio Inc. is not the Twilio party to the agreement, then Twilio Inc. is acting as a sub-processor for that Twilio party. (For example. If you are contracting with Twilio Ireland Ltd, then Twilio Inc. is acting as a sub-processor for the provision of the services.) Provision of the Twilio Services USA* Data Privacy; Data Security * If using Regional Twilio for supported products, Customer Content is stored and processed in the region selected (Ireland or Australia). Exceptions will occur as necessary to investigate issues of fraud and abuse. At this time, all other data relating to your account and use of the Twilio Services will continue to be processed in the United States to allow Twilio to continue to provide and improve our Services to you.