Snapshot 166783
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"body": "The issue affecting the Document Logs API in the US, EU and AU regions has been resolved as of 19:52 UTC. Requests to the Document Logs API are working normally again. We apologize for the inconvenience.",
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"body": "A fix for the Document Logs API issue in the US, EU and AU regions is being deployed to production. Until it has been fully rolled out, some requests to the Document Logs API may continue to return errors. We will post another update once the fix is live and we have confirmed the service has recovered.",
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"body": "We have identified an issue affecting the Document Logs API in our US, EU and AU regions. Since 17:12 UTC (13:12 EDT), some requests to the Document Logs API may return errors. Customers may be unable to view document logs for their sources through the API or the Log Browser. Indexing and search are not affected.\n\nOur team is working on a fix, which we expect within the next 30 minutes. We will post an update once it has been applied.",
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"body": "The service has remained fully operational since the last update. This incident is resolved.",
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"body": "The issue has been fixed and we are actively monitoring the service.\n\nSome analytics events are still being processed.\n\nThank you for your patience.",
"created_at": "2026-10-21T17:25:08.238-04:00",
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"body": "We are observing an issue affecting Analytics Reporting in the EU region. Analytics reports and dashboards in the Administration Console, including the Merchandising Hub, may fail to load. Analytics events are still being collected normally, and search is not affected.\n\nThis is caused by an issue with one of our third-party infrastructure providers. We are actively working with them to restore service and will post regular updates until solved.\n\nIf you need help or to get in touch with us, please visit our \u003ca href=\"https://support.coveo.com/\"\u003eHelp Portal\u003c/a\u003e",
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],
"created_at": "2026-09-16T09:04:52.374-04:00",
"id": "2p3677r6mbz5",
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"body": "The service has remained fully operational since the last update. This incident is resolved.",
"created_at": "2026-09-21T14:59:15.774-04:00",
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"body": "A \u003ca href=\"https://status.salesforce.com/incidents/20004433\"\u003eSalesforce service outage\u003c/a\u003e impacted authentication token refresh operations, causing intermittent connectivity and authentication errors for some Salesforce sources.\n\nWhile Salesforce has restored service, affected sources may require reauthorization to fully restore connectivity.\n\nFor questions or assistance, please contact Support or your Coveo representative.",
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