Snapshot 168778
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
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"body": "The scheduled maintenance has been completed.",
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"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-10-17T16:00:11.327Z",
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"body": "Maintenance will begin as scheduled in 60 minutes.",
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{
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"body": "Note: This is the maintenance originally scheduled for October 3rd, which has now been rescheduled to October 17th due to operational needs.\n\nBitbucket will be performing required maintenance on our database infrastructure for 30 minutes on Saturday, October 17th, 2026 at 16:00 UTC. The maintenance will require a short period of downtime at the beginning of the maintenance window, affecting all Bitbucket Cloud services including the Bitbucket website, Git operations via SSH and HTTPS, API requests, and Bitbucket Pipelines. Performance degradation is possible throughout the window. We encourage all of our users to plan their operations around this window.",
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],
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{
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"body": "On October 15th, 2026, between 10:42 UTC to 11:14 UTC, some Bitbucket Cloud users may have experienced disruptions accessing the web interface and running Pipelines.\n\nThe issue has now been resolved and the service is operating normally for all the customers.",
"created_at": "2026-10-15T12:08:16.449Z",
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{
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"body": "A fix has been implemented, and core services have recovered.\n\nThe Bitbucket-pipelines is currently clearing backlogged builds and continuing to recover. We are monitoring performance closely before declaring full resolution.\n\nNext update in 60 minutes, or sooner.",
"created_at": "2026-10-15T11:49:10.957Z",
"custom_tweet": null,
"deliver_notifications": true,
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"id": "7crxmk7zbylx",
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},
{
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{
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{
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"body": "We continue to actively investigate the issue impacting Bitbucket Cloud. Affected users may still experience errors, timeouts, or difficulty accessing the web interface, and Pipelines.\n\nOur teams are working through several recovery paths to mitigate the impact and restore full platform availability as quickly as possible.\n\nWe will provide our next update in 60 minutes, or sooner.",
"created_at": "2026-10-15T10:49:13.915Z",
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"display_at": "2026-10-15T10:49:13.915Z",
"id": "jzs94nrp33dr",
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{
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},
{
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],
"body": "We are actively investigating an issue affecting Bitbucket Cloud. Impacted users may experience connection errors, timeouts, or an inability to access the Bitbucket web interface and Pipelines.\n\nOur teams are actively investigating the cause to mitigate the impact and restore service as quickly as possible.\n\nWe will provide our next update within 30 minutes, or sooner if there is a material update.",
"created_at": "2026-10-15T10:07:21.658Z",
"custom_tweet": null,
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"id": "6xwmy6r3clzt",
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"status": "investigating",
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}
],
"metadata": {},
"monitoring_at": "2026-10-15T11:49:10.957Z",
"name": "Bitbucket Cloud - Service Disruption",
"page_id": "bqlf8qjztdtr",
"postmortem_body": "**SUMMARY**\n\nOn October 15, 2026, between 9:38 and 10:14 UTC, Bitbucket Cloud customers were unable to access the web interface, API, and Pipelines. Git CLI operations over HTTPS or SSH were unaffected. The incident was triggered by a deployment that did not scale quickly enough to handle peak traffic, compounded by a capacity limit in our feature flag evaluation. Automated monitoring detected the issue within 2 minutes. We restored the web interface and API by rolling back to the previous deployment and scaling it up. Pipelines performance stayed degraded until 11:54 UTC, when all services were fully recovered.\n\n \n\n**ROOT CAUSE**\n\nThe trigger for this incident was a hot fix designed to mitigate a previous performance issue that was deployed using an accelerated rollout. The website auto-scaling configuration had not been tuned for a recent infrastructure change and therefore was under provisioned following the hotfix deployment. During the incident the newly deployed web and API services could not absorb traffic, and began failing. After the rollback, a surge of queued events overloaded Pipelines, delaying the processing of Pipelines jobs.\n\n \n\n**REMEDIAL ACTIONS PLAN \u0026 NEXT STEPS**\n\nWe know that outages impact your productivity. We are prioritizing the following improvement actions to avoid repeating this type of incident:\n\n- **Update scaling strategy:** Update scaling thresholds and concurrency settings so website capacity is added earlier under load during hotfix deployments.\n- **Improve progressive rollouts:** Add smaller rollout increments and soak periods, and pre-scale new deployments for expected traffic growth.\n- **Improve feature flag caching mechanisms:** Adjust caching timeouts and cold-cache behavior to improve feature flag cache hits.\n\nWe apologize to customers whose services were impacted during this incident; we are taking immediate steps to improve the platform’s performance and availability.\n\n \n\nThanks,\n\nAtlassian Customer Support",
"postmortem_body_last_updated_at": "2026-10-28T04:28:11.077Z",
"postmortem_ignored": false,
"postmortem_notified_subscribers": true,
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"status": "resolved",
"updated_at": "2026-10-28T04:28:11.688Z"
},
{
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}
],
"created_at": "2026-10-01T02:55:55.498Z",
"id": "vtywt50wxvtz",
"impact": "major",
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{
"code": "rzh2n85q7vtt",
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],
"body": "On 01st Oct 2026, between 01:00 UTC and 07:25 UTC, users may have seen missing job execution, including delayed email-to-ticket processing and schedules that do not run as expected. We have now implemented a fix and and services have been restored to normal operation for affected customers. The impact to support tickets with missing SLA component and delayed notifications have also confirmed recovery.\n\nNote: For Bitbucket customers, if there was any scheduled pipelines that did not run during the incident window, you may wait for the next scheduled execution or trigger them manually.",
"created_at": "2026-10-01T07:51:30.610Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-01T07:51:30.610Z",
"id": "qxynmbs86tyk",
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"status": "resolved",
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"updated_at": "2026-10-01T07:51:30.610Z",
"wants_twitter_update": false
},
{
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{
"code": "rzh2n85q7vtt",
"name": "Pipelines",
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}
],
"body": "Our teams continue to work on recovery until the incident is fully resolved. We will provide further updates if we have significant progress to share.\n\nThere is also an impact to the new support tickets created in terms of missing SLA component, notifications which may be affecting the response times and backlog management of some tickets.",
"created_at": "2026-10-01T07:01:47.831Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-01T07:01:47.831Z",
"id": "ysb0xlytbw0m",
"incident_id": "vtywt50wxvtz",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-01T07:01:47.831Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "rzh2n85q7vtt",
"name": "Pipelines",
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}
],
"body": "Our teams continue to work on recovery until the incident is fully resolved. We will provide further updates if we have significant progress to share.\n\nAlong with impact to scheduled and asynchronous work across several products, we also identified SLA component in Jira Service Management is not appearing as expected.",
"created_at": "2026-10-01T05:00:54.986Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-01T05:00:54.986Z",
"id": "fj09z2fk25nv",
"incident_id": "vtywt50wxvtz",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-01T05:00:54.986Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "rzh2n85q7vtt",
"name": "Pipelines",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "Our teams have taken corrective steps to mitigate the issue and are observing some improvements. We continue to monitor the situation and will take necessary actions until the incident is fully recovered.",
"created_at": "2026-10-01T04:03:57.515Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-01T04:03:57.515Z",
"id": "6l0dz2zjb8bd",
"incident_id": "vtywt50wxvtz",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-01T04:03:57.515Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "rzh2n85q7vtt",
"name": "Pipelines",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "Our teams have identified the root cause of this incident and is now actively working on mitigating the issue. We will provide further updates within an hour or sooner if we have any significant progress to share.",
"created_at": "2026-10-01T03:47:44.644Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-01T03:47:44.644Z",
"id": "116vndn2469h",
"incident_id": "vtywt50wxvtz",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-01T03:47:44.644Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "rzh2n85q7vtt",
"name": "Pipelines",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "Job processing and job scheduling is degraded, which is affecting scheduled and asynchronous work across several products, including Jira, Confluence and Bitbucket Cloud.\n\nAffected users may see delayed or missing job execution, including delayed email-to-ticket processing and schedules that do not run as expected.",
"created_at": "2026-10-01T02:55:55.733Z",
"custom_tweet": null,
"deliver_notifications": true,
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"name": "Job processing and scheduling is degraded affecting multiple Atlassian products",
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"postmortem_body": "### Summary\n\nOn October 1, 2026, between 01:00 and 07:25 UTC, degraded job processing and scheduling impacted Atlassian products including Bitbucket Cloud, Confluence, Forge apps, Jira, and Jira Service Management in all commercial cloud regions. This caused delayed or missed background tasks, such as email-to-ticket processing and scheduled pipelines; interactive product use was not affected. The event was triggered when an unexpected volume of scheduled tasks became due simultaneously, overwhelming our shared job scheduling platform. Automated monitoring detected the incident within three minutes. Recovery began around 03:45 UTC as engineering scaled capacity and the platform worked through the backlog, with full resolution reached in 6 hours and 25 minutes.\n\n \n\n### IMPACT\n\nMost scheduled tasks stopped running at 01:00 UTC and resumed from about 03:45 UTC. Most delayed work had caught up by about 06:00 UTC, and the remaining delays had cleared by 07:25 UTC. Across affected products:\n\n- Recurring scheduled tasks skipped or delayed runs due during the incident; skipped runs were not automatically re-run, and tasks resumed at their next scheduled time.\n- Most one-time scheduled tasks ran late; a small number may not have run.\n- Automation rules, including scheduled rules, ran normally, except as noted below.\n\nBitbucket Cloud\n\nScheduled pipelines due between 01:00 and about 03:50 UTC did not run. If a scheduled pipeline did not run during the incident, you can wait for the next scheduled execution or trigger it manually. Other pipeline runs were not affected.\n\n \n\nConfluence\n\nSome calendar event reminders due between 01:00 and about 03:45 UTC were not sent.\n\n \n\nForge apps\n\nScheduled triggers stopped at 01:00 UTC and resumed from about 04:00 UTC; missed invocations were not replayed.\n\n \n\nGoals\n\nStart of the month email reminders to update goals could be delayed.\n\n \n\nJira and Jira Service Management\n\nIncoming emails stayed in their mailboxes and were processed automatically after recovery. Scheduled notifications, such as filter subscriptions, were delayed. In some service projects, automation rules and notifications triggered by SLAs or time in status ran late. SLA timer data remained intact.\n\n \n\nAtlassian Support\n\nUntil 07:25 UTC, issues with our support tools may have slowed some of our responses.\n\nBased on our investigation to date, we have not identified any loss of work items, pages, repositories, or incoming emails.\n\n \n\n### ROOT CAUSE\n\nOur shared job scheduling platform operates at high scale under normal conditions. One of the platform consumers scheduled an abnormally high volume of tasks to be executed at the same time on October 1st at 01:00 UTC. This order-of-magnitude surge exceeded our architectural and scaling limits, creating a processing backlog across dependent services. Engineering manually increased capacity to handle the abnormal load, enabling the service to process the backlog and return to normal operations.\n\n \n\n### REMEDIAL ACTIONS PLAN \u0026 NEXT STEPS\n\nWe know that delayed and missed work affects your productivity. We are prioritizing these actions to help reduce the likelihood and impact of similar incidents:\n\n- **Enhance workload isolation:** Implement fair scheduling guardrails so volume surges from a single source do not starve or delay tasks across other products.\n- **Strengthen surge controls:** Add operational capabilities to quickly throttle or pause scheduled workloads from specific sources during unexpected traffic spikes.\n- **Improve system scaling and recovery:** Enhance platform capacity and optimize scaling processes to handle extreme demand spikes and recover more rapidly.\n\nWe apologize to customers whose services were impacted during this incident.\n\n \n\nThanks,\n\nAtlassian",
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"body": "The incident affecting Bitbucket Pipelines has been fully resolved and the pipeline backlog has cleared. Pipeline scheduling and build executions are now operating normally.\n\nNote: If you have any older builds that were queued or stalled during the incident window and did not automatically resume, please re-run or trigger a new build.",
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{
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