Snapshot 173484

Document
Registry listing
URL
https://status.nextiva.com/index.json
Fetched
HTTP status
200
Content type
application/json; charset=utf-8
Fetch mode
api
Size
46583 bytes
SHA-256 (raw)
a80f8c1061940fca808ac2f95885973197b73220e08667ad5697259b45f11e44
SHA-256 (normalized text)
2c2b4cc04cdef7b7e32715a3df913eefd4c2c9011e26661b63fdab1507a1a704

Raw (normalized text)

Scripts and page chrome removed; this is what change detection compares.

{
  "components": [
    {
      "created_at": "2017-08-15T15:09:31.517-07:00",
      "description": null,
      "group_id": null,
      "id": "h5bxr0yx1kgc",
      "name": "Nextiva Analytics",
      "page_id": "n87qfpnmswc2",
      "position": 1,
      "showcase": true,
      "start_date": null,
      "status": "operational",
      "updated_at": "2023-01-11T14:40:16.045-07:00"
    },
    {
      "created_at": "2015-09-21T14:33:43.972-07:00",
      "description": null,
      "group_id": null,
      "id": "tyhvn5cn8j4v",
      "name": "Nextiva App",
      "page_id": "n87qfpnmswc2",
      "position": 2,
      "showcase": true,
      "start_date": null,
      "status": "operational",
      "updated_at": "2026-06-11T21:30:11.639-07:00"
    },
    {
      "created_at": "2014-03-06T10:32:58.464-07:00",
      "description": null,
      "group_id": null,
      "id": "x3qz46xng48r",
      "name": "Nextiva Call Center",
      "page_id": "n87qfpnmswc2",
      "position": 3,
      "showcase": true,
      "start_date": null,
      "status": "operational",
      "updated_at": "2026-10-28T10:23:15.879-07:00"
    },
    {
      "created_at": "2018-05-31T12:10:04.123-07:00",
      "description": null,
      "group_id": null,
      "id": "vn0d41lq08cn",
      "name": "Nextiva Chat",
      "page_id": "n87qfpnmswc2",
      "position": 4,
      "showcase": true,
      "start_date": null,
      "status": "operational",
      "updated_at": "2023-01-11T14:41:42.186-07:00"
    },
    {
      "created_at": "2024-09-13T10:51:55.392-07:00",
      "description": null,
      "group_id": null,
      "id": "67nwmt40rcvy",
      "name": "Nextiva Contact Center",
      "page_id": "n87qfpnmswc2",
      "position": 5,
      "showcase": true,
      "start_date": "2024-04-01T00:00:00.000-07:00",
      "status": "operational",
      "updated_at": "2026-10-20T02:40:33.204-07:00"
    },
    {
      "created_at": "2018-05-31T12:09:36.890-07:00",
      "description": null,
      "group_id": null,
      "id": "0d8y7v95jhz9",
      "name": "Nextiva CRM",
      "page_id": "n87qfpnmswc2",
      "position": 6,
      "showcase": true,
      "start_date": null,
      "status": "operational",
      "updated_at": "2026-07-08T22:00:07.680-07:00"
    },
    {
      "created_at": "2026-10-01T14:27:26.056-07:00",
      "description": null,
      "group_id": null,
      "id": "dzcntkghpgwm",
      "name": "Nextiva.com",
      "page_id": "n87qfpnmswc2",
      "position": 7,
      "showcase": true,
      "start_date": "2026-01-01T00:00:00.000-07:00",
      "status": "operational",
      "updated_at": "2026-10-01T23:15:47.904-07:00"
    },
    {
      "created_at": "2024-10-30T09:55:13.186-07:00",
      "description": null,
      "group_id": null,
      "id": "4qg57s1b9vhn",
      "name": "NextivaCX",
      "page_id": "n87qfpnmswc2",
      "position": 8,
      "showcase": true,
      "start_date": "2024-09-01T00:00:00.000-07:00",
      "status": "operational",
      "updated_at": "2026-10-01T14:27:42.466-07:00"
    },
    {
      "created_at": "2014-03-06T10:08:52.593-07:00",
      "description": null,
      "group_id": null,
      "id": "yt10lwyqwvgb",
      "name": "Nextiva Office",
      "page_id": "n87qfpnmswc2",
      "position": 9,
      "showcase": true,
      "start_date": null,
      "status": "operational",
      "updated_at": "2026-10-01T14:27:42.474-07:00"
    },
    {
      "created_at": "2022-09-20T11:30:43.745-07:00",
      "description": null,
      "group_id": null,
      "id": "2wkwmvft5p7c",
      "name": "NextivaONE",
      "page_id": "n87qfpnmswc2",
      "position": 10,
      "showcase": true,
      "start_date": "2022-09-20T00:00:00.000-07:00",
      "status": "operational",
      "updated_at": "2026-10-28T10:23:15.904-07:00"
    },
    {
      "created_at": "2022-10-31T08:43:27.789-07:00",
      "description": null,
      "group_id": null,
      "id": "c8825dpk6bwh",
      "name": "NextOS Platform",
      "page_id": "n87qfpnmswc2",
      "position": 11,
      "showcase": true,
      "start_date": "2021-01-01T00:00:00.000-07:00",
      "status": "operational",
      "updated_at": "2026-10-28T10:23:15.923-07:00"
    },
    {
      "components": [
        "pzpyyq6zrfxy",
        "lvlx0wgpx28f",
        "d9lckzm4j25w",
        "7807dp0s1ctc"
      ],
      "created_at": "2026-05-21T10:37:45.138-07:00",
      "description": null,
      "group_id": null,
      "id": "lw62lsms1vq7",
      "name": "NEXT",
      "page_id": "n87qfpnmswc2",
      "position": 12,
      "showcase": false,
      "start_date": null,
      "status": "operational",
      "updated_at": "2026-10-01T14:27:42.513-07:00"
    },
    {
      "created_at": "2023-01-11T14:43:02.032-07:00",
      "description": null,
      "group_id": null,
      "id": "8x0kwc0kdckk",
      "name": "Nextiva Registration",
      "page_id": "n87qfpnmswc2",
      "position": 13,
      "showcase": true,
      "start_date": "2021-09-01T00:00:00.000-07:00",
      "status": "operational",
      "updated_at": "2026-10-01T14:27:42.522-07:00"
    },
    {
      "created_at": "2014-03-06T15:16:40.660-07:00",
      "description": null,
      "group_id": null,
      "id": "gj0ld470p17n",
      "name": "Nextiva SIP Trunking",
      "page_id": "n87qfpnmswc2",
      "position": 14,
      "showcase": true,
      "start_date": null,
      "status": "operational",
      "updated_at": "2026-10-01T14:27:42.532-07:00"
    },
    {
      "created_at": "2023-05-31T08:52:48.162-07:00",
      "description": null,
      "group_id": null,
      "id": "yd6hc7l4hwt5",
      "name": "Nextiva Support",
      "page_id": "n87qfpnmswc2",
      "position": 15,
      "showcase": true,
      "start_date": "2023-05-31T00:00:00.000-07:00",
      "status": "operational",
      "updated_at": "2026-10-01T14:27:42.543-07:00"
    },
    {
      "created_at": "2014-03-06T10:08:52.602-07:00",
      "description": null,
      "group_id": null,
      "id": "4gkhq7ndtsvp",
      "name": "Nextiva vFAX",
      "page_id": "n87qfpnmswc2",
      "position": 17,
      "showcase": true,
      "start_date": null,
      "status": "operational",
      "updated_at": "2026-10-01T14:27:42.563-07:00"
    },
    {
      "created_at": "2026-05-21T11:49:49.891-07:00",
      "description": null,
      "group_id": null,
      "id": "sp5f4y4prmnp",
      "name": "XBert",
      "page_id": "n87qfpnmswc2",
      "position": 18,
      "showcase": true,
      "start_date": "2026-05-21T00:00:00.000-07:00",
      "status": "operational",
      "updated_at": "2026-10-01T14:27:42.572-07:00"
    }
  ],
  "incidents": [
    {
      "components": [
        {
          "created_at": "2014-03-06T10:32:58.464-07:00",
          "description": null,
          "group_id": null,
          "id": "x3qz46xng48r",
          "name": "Nextiva Call Center",
          "page_id": "n87qfpnmswc2",
          "position": 3,
          "showcase": true,
          "start_date": null,
          "status": "operational",
          "updated_at": "2026-10-28T10:23:15.879-07:00"
        },
        {
          "created_at": "2022-09-20T11:30:43.745-07:00",
          "description": null,
          "group_id": null,
          "id": "2wkwmvft5p7c",
          "name": "NextivaONE",
          "page_id": "n87qfpnmswc2",
          "position": 10,
          "showcase": true,
          "start_date": "2022-09-20T00:00:00.000-07:00",
          "status": "operational",
          "updated_at": "2026-10-28T10:23:15.904-07:00"
        },
        {
          "created_at": "2022-10-31T08:43:27.789-07:00",
          "description": null,
          "group_id": null,
          "id": "c8825dpk6bwh",
          "name": "NextOS Platform",
          "page_id": "n87qfpnmswc2",
          "position": 11,
          "showcase": true,
          "start_date": "2021-01-01T00:00:00.000-07:00",
          "status": "operational",
          "updated_at": "2026-10-28T10:23:15.923-07:00"
        }
      ],
      "created_at": "2026-10-28T09:54:42.063-07:00",
      "id": "09fv1ng1rfbb",
      "impact": "critical",
      "impact_override": null,
      "incident_updates": [
        {
          "affected_components": [
            {
              "code": "x3qz46xng48r",
              "name": "Nextiva Call Center",
              "new_status": "operational",
              "old_status": "operational"
            },
            {
              "code": "2wkwmvft5p7c",
              "name": "NextivaONE",
              "new_status": "operational",
              "old_status": "operational"
            },
            {
              "code": "c8825dpk6bwh",
              "name": "NextOS Platform",
              "new_status": "operational",
              "old_status": "operational"
            }
          ],
          "body": "This incident has been resolved.",
          "created_at": "2026-10-28T10:58:38.582-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-10-28T10:58:38.582-07:00",
          "id": "3j37r7fpfnk6",
          "incident_id": "09fv1ng1rfbb",
          "status": "resolved",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-10-28T10:58:38.582-07:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "x3qz46xng48r",
              "name": "Nextiva Call Center",
              "new_status": "operational",
              "old_status": "major_outage"
            },
            {
              "code": "2wkwmvft5p7c",
              "name": "NextivaONE",
              "new_status": "operational",
              "old_status": "major_outage"
            },
            {
              "code": "c8825dpk6bwh",
              "name": "NextOS Platform",
              "new_status": "operational",
              "old_status": "major_outage"
            }
          ],
          "body": "A fix has been implemented and we are seeing successful logins across all applications. We will continue to monitor for full resolution.",
          "created_at": "2026-10-28T10:23:15.960-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-10-28T10:23:15.960-07:00",
          "id": "nrp15scnkj4j",
          "incident_id": "09fv1ng1rfbb",
          "status": "monitoring",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-10-28T10:23:15.960-07:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "x3qz46xng48r",
              "name": "Nextiva Call Center",
              "new_status": "major_outage",
              "old_status": "operational"
            },
            {
              "code": "2wkwmvft5p7c",
              "name": "NextivaONE",
              "new_status": "major_outage",
              "old_status": "operational"
            },
            {
              "code": "c8825dpk6bwh",
              "name": "NextOS Platform",
              "new_status": "major_outage",
              "old_status": "operational"
            }
          ],
          "body": "Users are experiencing issues logging in to and using NextivaONE, Nextiva Call Center, and the NextOS Platform. Engineers are engaged and investigating the issue",
          "created_at": "2026-10-28T09:54:42.293-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-10-28T09:54:42.293-07:00",
          "id": "t7cw9bvh81yh",
          "incident_id": "09fv1ng1rfbb",
          "status": "investigating",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-10-28T09:54:42.293-07:00",
          "wants_twitter_update": false
        }
      ],
      "metadata": {},
      "monitoring_at": "2026-10-28T10:23:15.960-07:00",
      "name": "NextivaONE and NextOS Platform Login Issues",
      "page_id": "n87qfpnmswc2",
      "postmortem_body": null,
      "postmortem_body_last_updated_at": null,
      "postmortem_ignored": false,
      "postmortem_notified_subscribers": false,
      "postmortem_notified_twitter": false,
      "postmortem_published_at": null,
      "reminder_intervals": null,
      "resolved_at": "2026-10-28T10:58:38.582-07:00",
      "scheduled_auto_completed": false,
      "scheduled_auto_in_progress": false,
      "scheduled_for": null,
      "scheduled_remind_prior": false,
      "scheduled_reminded_at": null,
      "scheduled_until": null,
      "shortlink": "https://stspg.io/04ywnvd1ky58",
      "started_at": "2026-10-28T09:54:42.055-07:00",
      "status": "resolved",
      "updated_at": "2026-10-28T10:58:38.611-07:00"
    },
    {
      "components": [
        {
          "created_at": "2014-03-06T10:32:58.464-07:00",
          "description": null,
          "group_id": null,
          "id": "x3qz46xng48r",
          "name": "Nextiva Call Center",
          "page_id": "n87qfpnmswc2",
          "position": 3,
          "showcase": true,
          "start_date": null,
          "status": "operational",
          "updated_at": "2026-10-28T10:23:15.879-07:00"
        },
        {
          "created_at": "2022-10-31T08:43:27.789-07:00",
          "description": null,
          "group_id": null,
          "id": "c8825dpk6bwh",
          "name": "NextOS Platform",
          "page_id": "n87qfpnmswc2",
          "position": 11,
          "showcase": true,
          "start_date": "2021-01-01T00:00:00.000-07:00",
          "status": "operational",
          "updated_at": "2026-10-28T10:23:15.923-07:00"
        }
      ],
      "created_at": "2026-10-27T10:59:14.089-07:00",
      "id": "8yrndshznm0y",
      "impact": "minor",
      "impact_override": null,
      "incident_updates": [
        {
          "affected_components": [
            {
              "code": "x3qz46xng48r",
              "name": "Nextiva Call Center",
              "new_status": "operational",
              "old_status": "degraded_performance"
            },
            {
              "code": "c8825dpk6bwh",
              "name": "NextOS Platform",
              "new_status": "operational",
              "old_status": "degraded_performance"
            }
          ],
          "body": "We are no longer observing intermittent issues with audio quality or the ability to place and receive calls for the impacted subset of customers. The incident has been resolved",
          "created_at": "2026-10-27T11:44:23.008-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-10-27T11:44:23.008-07:00",
          "id": "8b57p2t6blkk",
          "incident_id": "8yrndshznm0y",
          "status": "resolved",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-10-27T11:44:23.008-07:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "x3qz46xng48r",
              "name": "Nextiva Call Center",
              "new_status": "degraded_performance",
              "old_status": "operational"
            },
            {
              "code": "c8825dpk6bwh",
              "name": "NextOS Platform",
              "new_status": "degraded_performance",
              "old_status": "operational"
            }
          ],
          "body": "A subset of customers are experience intermittent issues with audio quality and their ability to place and receive calls. Our engineering team is actively investigating the issue.",
          "created_at": "2026-10-27T10:59:14.216-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-10-27T10:59:14.216-07:00",
          "id": "tsjnnd6qsqjm",
          "incident_id": "8yrndshznm0y",
          "status": "investigating",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-10-27T10:59:14.216-07:00",
          "wants_twitter_update": false
        }
      ],
      "metadata": {},
      "monitoring_at": null,
      "name": "Intermittent Audio Quality and Calling Issues.",
      "page_id": "n87qfpnmswc2",
      "postmortem_body": null,
      "postmortem_body_last_updated_at": null,
      "postmortem_ignored": false,
      "postmortem_notified_subscribers": false,
      "postmortem_notified_twitter": false,
      "postmortem_published_at": null,
      "reminder_intervals": null,
      "resolved_at": "2026-10-27T11:44:23.008-07:00",
      "scheduled_auto_completed": false,
      "scheduled_auto_in_progress": false,
      "scheduled_for": null,
      "scheduled_remind_prior": false,
      "scheduled_reminded_at": null,
      "scheduled_until": null,
      "shortlink": "https://stspg.io/rq4blvpypzyr",
      "started_at": "2026-10-27T10:59:14.081-07:00",
      "status": "resolved",
      "updated_at": "2026-10-27T11:44:23.033-07:00"
    },
    {
      "components": [
        {
          "created_at": "2024-09-13T10:51:55.392-07:00",
          "description": null,
          "group_id": null,
          "id": "67nwmt40rcvy",
          "name": "Nextiva Contact Center",
          "page_id": "n87qfpnmswc2",
          "position": 5,
          "showcase": true,
          "start_date": "2024-04-01T00:00:00.000-07:00",
          "status": "operational",
          "updated_at": "2026-10-20T02:40:33.204-07:00"
        }
      ],
      "created_at": "2026-10-20T00:22:15.081-07:00",
      "id": "3qljzngdn388",
      "impact": "minor",
      "impact_override": null,
      "incident_updates": [
        {
          "affected_components": [
            {
              "code": "67nwmt40rcvy",
              "name": "Nextiva Contact Center",
              "new_status": "operational",
              "old_status": "degraded_performance"
            }
          ],
          "body": "Engineers have addressed the remaining issue and inbound and outbound calling is working as intended for the impacted subset of Europe. Incident is resolved at this time.",
          "created_at": "2026-10-20T02:40:33.249-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-10-20T02:40:33.249-07:00",
          "id": "88pq1f0v1gp1",
          "incident_id": "3qljzngdn388",
          "status": "resolved",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-10-20T02:40:33.249-07:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "67nwmt40rcvy",
              "name": "Nextiva Contact Center",
              "new_status": "degraded_performance",
              "old_status": "degraded_performance"
            }
          ],
          "body": "We are continuing to work on the fix for this issue. While we are seeing general app navigation return for the impacted subset of European customers, inbound and outbound calling remain impacted.",
          "created_at": "2026-10-20T01:15:32.641-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-10-20T01:15:32.641-07:00",
          "id": "btsb5p2fh370",
          "incident_id": "3qljzngdn388",
          "status": "identified",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-10-20T01:15:32.641-07:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "67nwmt40rcvy",
              "name": "Nextiva Contact Center",
              "new_status": "degraded_performance",
              "old_status": "operational"
            }
          ],
          "body": "A subset of users in Europe are experiencing issues navigating the application, making and receiving calls, and handling work items. Engineers have identified the issue and are working towards resolution",
          "created_at": "2026-10-20T00:22:15.179-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-10-20T00:22:15.179-07:00",
          "id": "gzmwl1yw9pfq",
          "incident_id": "3qljzngdn388",
          "status": "identified",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-10-20T00:22:15.179-07:00",
          "wants_twitter_update": false
        }
      ],
      "metadata": {},
      "monitoring_at": null,
      "name": "Nextiva Contact Center Client Issues",
      "page_id": "n87qfpnmswc2",
      "postmortem_body": null,
      "postmortem_body_last_updated_at": null,
      "postmortem_ignored": false,
      "postmortem_notified_subscribers": false,
      "postmortem_notified_twitter": false,
      "postmortem_published_at": null,
      "reminder_intervals": null,
      "resolved_at": "2026-10-20T02:40:33.249-07:00",
      "scheduled_auto_completed": false,
      "scheduled_auto_in_progress": false,
      "scheduled_for": null,
      "scheduled_remind_prior": false,
      "scheduled_reminded_at": null,
      "scheduled_until": null,
      "shortlink": "https://stspg.io/ft5vzlt5wgjw",
      "started_at": "2026-10-20T00:22:15.075-07:00",
      "status": "resolved",
      "updated_at": "2026-10-20T02:40:33.276-07:00"
    },
    {
      "components": [
        {
          "created_at": "2026-10-01T14:27:26.056-07:00",
          "description": null,
          "group_id": null,
          "id": "dzcntkghpgwm",
          "name": "Nextiva.com",
          "page_id": "n87qfpnmswc2",
          "position": 7,
          "showcase": true,
          "start_date": "2026-01-01T00:00:00.000-07:00",
          "status": "operational",
          "updated_at": "2026-10-01T23:15:47.904-07:00"
        }
      ],
      "created_at": "2026-10-01T14:30:38.507-07:00",
      "id": "lw2gljrvyzrt",
      "impact": "major",
      "impact_override": null,
      "incident_updates": [
        {
          "affected_components": [
            {
              "code": "dzcntkghpgwm",
              "name": "Nextiva.com",
              "new_status": "operational",
              "old_status": "degraded_performance"
            }
          ],
          "body": "Sales chats can be initiated as intended. Issue has been resolved.",
          "created_at": "2026-10-01T23:15:47.948-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-10-01T23:15:47.948-07:00",
          "id": "jv8ztvspmk3q",
          "incident_id": "lw2gljrvyzrt",
          "status": "resolved",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-10-01T23:15:47.948-07:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "dzcntkghpgwm",
              "name": "Nextiva.com",
              "new_status": "degraded_performance",
              "old_status": "degraded_performance"
            }
          ],
          "body": "A fix has been applied and we are in the process of re-enabling our Sales chat. \n\nFor sales assistance please continue to reach out to 800-799-0600",
          "created_at": "2026-10-01T19:44:35.707-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-10-01T19:44:35.707-07:00",
          "id": "k7f4tpdmbp55",
          "incident_id": "lw2gljrvyzrt",
          "status": "identified",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-10-01T19:44:35.707-07:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "dzcntkghpgwm",
              "name": "Nextiva.com",
              "new_status": "degraded_performance",
              "old_status": "partial_outage"
            }
          ],
          "body": "We are continuing to work on the fix for initiating a chat with Sales.\n\nFor sales assistance please continue to reach out to 800-799-0600",
          "created_at": "2026-10-01T16:55:21.810-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-10-01T16:55:21.810-07:00",
          "id": "8x6lh174ttf7",
          "incident_id": "lw2gljrvyzrt",
          "status": "identified",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-10-01T16:55:21.810-07:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "dzcntkghpgwm",
              "name": "Nextiva.com",
              "new_status": "partial_outage",
              "old_status": "partial_outage"
            }
          ],
          "body": "We continue working to resolve the errors experienced when attempting to initiate a sales chat. We have taken actions to mitigate the intermittent errors experienced when initiating support chats and are working as intended. \n\nFor sales assistance please continue to reach out to 800-799-0600",
          "created_at": "2026-10-01T15:19:54.326-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-10-01T15:19:54.326-07:00",
          "id": "8vf8qgvl6vfl",
          "incident_id": "lw2gljrvyzrt",
          "status": "identified",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-10-01T15:19:54.326-07:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "dzcntkghpgwm",
              "name": "Nextiva.com",
              "new_status": "partial_outage",
              "old_status": "operational"
            }
          ],
          "body": "We are working to resolve an issue where users are encountering a spinning circle or errors while attempting to start a sales chat. In some cases users are also experiencing blank screens accessing support chat. \n\nFor sales assistance please reach out to 800-799-0600\nFor support assistance, please access help.nextiva.com for support chat.",
          "created_at": "2026-10-01T14:30:38.616-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-10-01T14:30:38.616-07:00",
          "id": "yspwmzs8b88m",
          "incident_id": "lw2gljrvyzrt",
          "status": "identified",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-10-01T14:30:38.616-07:00",
          "wants_twitter_update": false
        }
      ],
      "metadata": {},
      "monitoring_at": null,
      "name": "Sales Chat Errors",
      "page_id": "n87qfpnmswc2",
      "postmortem_body": null,
      "postmortem_body_last_updated_at": null,
      "postmortem_ignored": false,
      "postmortem_notified_subscribers": false,
      "postmortem_notified_twitter": false,
      "postmortem_published_at": null,
      "reminder_intervals": null,
      "resolved_at": "2026-10-01T23:15:47.948-07:00",
      "scheduled_auto_completed": false,
      "scheduled_auto_in_progress": false,
      "scheduled_for": null,
      "scheduled_remind_prior": false,
      "scheduled_reminded_at": null,
      "scheduled_until": null,
      "shortlink": "https://stspg.io/shl6t4rl5bcs",
      "started_at": "2026-10-01T14:30:38.498-07:00",
      "status": "resolved",
      "updated_at": "2026-10-01T23:15:47.973-07:00"
    },
    {
      "components": [
        {
          "created_at": "2014-03-06T10:08:52.602-07:00",
          "description": null,
          "group_id": null,
          "id": "4gkhq7ndtsvp",
          "name": "Nextiva vFAX",
          "page_id": "n87qfpnmswc2",
          "position": 17,
          "showcase": true,
          "start_date": null,
          "status": "operational",
          "updated_at": "2026-10-01T14:27:42.563-07:00"
        }
      ],
      "created_at": "2026-09-09T15:43:36.762-07:00",
      "id": "fqr73stc9trp",
      "impact": "maintenance",
      "impact_override": null,
      "incident_updates": [
        {
          "affected_components": [
            {
              "code": "4gkhq7ndtsvp",
              "name": "Nextiva vFAX",
              "new_status": "operational",
              "old_status": "under_maintenance"
            }
          ],
          "body": "The scheduled maintenance has been completed.",
          "created_at": "2026-09-27T04:00:07.444-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-09-27T04:00:07.444-07:00",
          "id": "vf00178g8l0l",
          "incident_id": "fqr73stc9trp",
          "status": "completed",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-09-27T04:00:07.444-07:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "4gkhq7ndtsvp",
              "name": "Nextiva vFAX",
              "new_status": "under_maintenance",
              "old_status": "under_maintenance"
            }
          ],
          "body": "The planned maintenance on the vFax platform is taking longer than anticipated and has been extended through September 27, 2026, at 3:30 a.m. MST.\n\nDuring this extended maintenance window, the vFax portal will remain unavailable, and users will be unable to log in, send faxes, or receive faxes. The Nextiva Engineering Team is actively working to complete the maintenance and restore normal service as quickly as possible.\n\nNo data loss is expected. We appreciate your patience and understanding while we complete this work.",
          "created_at": "2026-09-26T22:36:58.540-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-09-26T22:36:58.540-07:00",
          "id": "r2vxqndql3zt",
          "incident_id": "fqr73stc9trp",
          "status": "in_progress",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-09-26T22:36:58.540-07:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "4gkhq7ndtsvp",
              "name": "Nextiva vFAX",
              "new_status": "under_maintenance",
              "old_status": "operational"
            }
          ],
          "body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
          "created_at": "2026-09-26T18:00:07.770-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-09-26T18:00:07.770-07:00",
          "id": "mmbpz32rsdjq",
          "incident_id": "fqr73stc9trp",
          "status": "in_progress",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-09-26T18:00:07.770-07:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": null,
          "body": "Maintenance will begin as scheduled in 60 minutes.",
          "created_at": "2026-09-26T17:00:12.365-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-09-26T17:00:12.365-07:00",
          "id": "9h16vc7k7zhj",
          "incident_id": "fqr73stc9trp",
          "status": "scheduled",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-09-26T17:00:12.365-07:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "4gkhq7ndtsvp",
              "name": "Nextiva vFAX",
              "new_status": "operational",
              "old_status": "operational"
            }
          ],
          "body": "The Nextiva Engineering Team will be performing planned maintenance on the vFax platform from September 26, 2026, at 6:00 p.m. MST through September 27, 2026, at 1:00 a.m. MST. During the maintenance window, the vFax portal will be unavailable and users will be unable to log in, send faxes, or receive faxes. No data loss is expected, and normal service will resume upon completion of the maintenance.",
          "created_at": "2026-09-09T15:43:36.860-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-09-09T15:43:36.860-07:00",
          "id": "1wczdxpnx78m",
          "incident_id": "fqr73stc9trp",
          "status": "scheduled",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-09-09T15:43:36.860-07:00",
          "wants_twitter_update": false
        }
      ],
      "metadata": {},
      "monitoring_at": null,
      "name": "Upcoming maintenance to Nextiva vFax service",
      "page_id": "n87qfpnmswc2",
      "postmortem_body": null,
      "postmortem_body_last_updated_at": null,
      "postmortem_ignored": false,
      "postmortem_notified_subscribers": false,
      "postmortem_notified_twitter": false,
      "postmortem_published_at": null,
      "reminder_intervals": null,
      "resolved_at": "2026-09-27T04:00:07.444-07:00",
      "scheduled_auto_completed": true,
      "scheduled_auto_in_progress": true,
      "scheduled_for": "2026-09-26T18:00:00.000-07:00",
      "scheduled_remind_prior": true,
      "scheduled_reminded_at": "2026-09-26T17:00:12.693-07:00",
      "scheduled_until": "2026-09-27T04:00:00.000-07:00",
      "shortlink": "https://stspg.io/tm5mkyj12bsv",
      "started_at": "2026-09-09T15:43:36.754-07:00",
      "status": "completed",
      "updated_at": "2026-09-27T04:00:07.502-07:00"
    },
    {
      "components": [
        {
          "created_at": "2014-03-06T10:32:58.464-07:00",
          "description": null,
          "group_id": null,
          "id": "x3qz46xng48r",
          "name": "Nextiva Call Center",
          "page_id": "n87qfpnmswc2",
          "position": 3,
          "showcase": true,
          "start_date": null,
          "status": "operational",
          "updated_at": "2026-10-28T10:23:15.879-07:00"
        }
      ],
      "created_at": "2026-09-18T07:34:32.269-07:00",
      "id": "f5rqm4bkw676",
      "impact": "major",
      "impact_override": null,
      "incident_updates": [
        {
          "affected_components": [
            {
              "code": "x3qz46xng48r",
              "name": "Nextiva Call Center",
              "new_status": "operational",
              "old_status": "partial_outage"
            }
          ],
          "body": "This incident has been resolved",
          "created_at": "2026-09-18T07:41:02.049-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-09-18T07:41:02.049-07:00",
          "id": "cxn2n06gsssx",
          "incident_id": "f5rqm4bkw676",
          "status": "resolved",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-09-18T07:41:02.049-07:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "x3qz46xng48r",
              "name": "Nextiva Call Center",
              "new_status": "partial_outage",
              "old_status": "operational"
            }
          ],
          "body": "A subset of users are experiencing issues logging into their Nextiva call center account via username. Engineers are engaged and currently working on resolution. Users can login via email as a workaround until this issue is resolved",
          "created_at": "2026-09-18T07:34:32.351-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-09-18T07:34:32.351-07:00",
          "id": "xvdpg3z81vqm",
          "incident_id": "f5rqm4bkw676",
          "status": "identified",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-09-18T07:34:32.351-07:00",
          "wants_twitter_update": false
        }
      ],
      "metadata": {},
      "monitoring_at": null,
      "name": "Nextiva Call Center login failures",
      "page_id": "n87qfpnmswc2",
      "postmortem_body": null,
      "postmortem_body_last_updated_at": null,
      "postmortem_ignored": false,
      "postmortem_notified_subscribers": false,
      "postmortem_notified_twitter": false,
      "postmortem_published_at": null,
      "reminder_intervals": null,
      "resolved_at": "2026-09-18T07:41:02.049-07:00",
      "scheduled_auto_completed": false,
      "scheduled_auto_in_progress": false,
      "scheduled_for": null,
      "scheduled_remind_prior": false,
      "scheduled_reminded_at": null,
      "scheduled_until": null,
      "shortlink": "https://stspg.io/tq1cxfvj9cq1",
      "started_at": "2026-09-18T07:34:32.259-07:00",
      "status": "resolved",
      "updated_at": "2026-09-18T07:41:02.070-07:00"
    },
    {
      "components": [
        {
          "created_at": "2024-09-13T10:51:55.392-07:00",
          "description": null,
          "group_id": null,
          "id": "67nwmt40rcvy",
          "name": "Nextiva Contact Center",
          "page_id": "n87qfpnmswc2",
          "position": 5,
          "showcase": true,
          "start_date": "2024-04-01T00:00:00.000-07:00",
          "status": "operational",
          "updated_at": "2026-10-20T02:40:33.204-07:00"
        }
      ],
      "created_at": "2026-09-11T06:38:28.438-07:00",
      "id": "cgtc0qclmncq",
      "impact": "major",
      "impact_override": null,
      "incident_updates": [
        {
          "affected_components": [
            {
              "code": "67nwmt40rcvy",
              "name": "Nextiva Contact Center",
              "new_status": "operational",
              "old_status": "partial_outage"
            }
          ],
          "body": "This incident has been resolved and inbound calls are working as intended for all customers.",
          "created_at": "2026-09-11T07:05:01.721-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-09-11T07:05:01.721-07:00",
          "id": "m5bslw2t4xnb",
          "incident_id": "cgtc0qclmncq",
          "status": "resolved",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-09-11T07:05:01.721-07:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "67nwmt40rcvy",
              "name": "Nextiva Contact Center",
              "new_status": "partial_outage",
              "old_status": "partial_outage"
            }
          ],
          "body": "The issue has been identified and a fix is currently being implemented. We are starting to see resolution for some of the affected users as the change continues to be applied. We will continue to update through full completion of remediation efforts.",
          "created_at": "2026-09-11T06:55:25.930-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-09-11T06:55:25.930-07:00",
          "id": "vvy63gywmn6k",
          "incident_id": "cgtc0qclmncq",
          "status": "identified",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-09-11T06:55:25.930-07:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "67nwmt40rcvy",
              "name": "Nextiva Contact Center",
              "new_status": "partial_outage",
              "old_status": "operational"
            }
          ],
          "body": "A subset of our customers are experiencing issues receiving inbound calls within Nextiva Contact Center. Engineers are engaged and investigating the issue.",
          "created_at": "2026-09-11T06:38:28.522-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-09-11T06:38:28.522-07:00",
          "id": "5h2sh7644ys4",
          "incident_id": "cgtc0qclmncq",
          "status": "investigating",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-09-11T06:38:28.522-07:00",
          "wants_twitter_update": false
        }
      ],
      "metadata": {},
      "monitoring_at": null,
      "name": "Nextiva Contact Center Inbound Calling Issues",
      "page_id": "n87qfpnmswc2",
      "postmortem_body": null,
      "postmortem_body_last_updated_at": null,
      "postmortem_ignored": false,
      "postmortem_notified_subscribers": false,
      "postmortem_notified_twitter": false,
      "postmortem_published_at": null,
      "reminder_intervals": null,
      "resolved_at": "2026-09-11T07:05:01.721-07:00",
      "scheduled_auto_completed": false,
      "scheduled_auto_in_progress": false,
      "scheduled_for": null,
      "scheduled_remind_prior": false,
      "scheduled_reminded_at": null,
      "scheduled_until": null,
      "shortlink": "https://stspg.io/bdwwg36qd8y7",
      "started_at": "2026-09-11T06:38:28.429-07:00",
      "status": "resolved",
      "updated_at": "2026-09-11T07:05:01.735-07:00"
    },
    {
      "components": [
        {
          "created_at": "2014-03-06T10:32:58.464-07:00",
          "description": null,
          "group_id": null,
          "id": "x3qz46xng48r",
          "name": "Nextiva Call Center",
          "page_id": "n87qfpnmswc2",
          "position": 3,
          "showcase": true,
          "start_date": null,
          "status": "operational",
          "updated_at": "2026-10-28T10:23:15.879-07:00"
        },
        {
          "created_at": "2022-09-20T11:30:43.745-07:00",
          "description": null,
          "group_id": null,
          "id": "2wkwmvft5p7c",
          "name": "NextivaONE",
          "page_id": "n87qfpnmswc2",
          "position": 10,
          "showcase": true,
          "start_date": "2022-09-20T00:00:00.000-07:00",
          "status": "operational",
          "updated_at": "2026-10-28T10:23:15.904-07:00"
        },
        {
          "created_at": "2022-10-31T08:43:27.789-07:00",
          "description": null,
          "group_id": null,
          "id": "c8825dpk6bwh",
          "name": "NextOS Platform",
          "page_id": "n87qfpnmswc2",
          "position": 11,
          "showcase": true,
          "start_date": "2021-01-01T00:00:00.000-07:00",
          "status": "operational",
          "updated_at": "2026-10-28T10:23:15.923-07:00"
        }
      ],
      "created_at": "2026-08-23T09:18:40.125-07:00",
      "id": "568l0t4vcv2j",
      "impact": "maintenance",
      "impact_override": null,
      "incident_updates": [
        {
          "affected_components": [
            {
              "code": "x3qz46xng48r",
              "name": "Nextiva Call Center",
              "new_status": "operational",
              "old_status": "under_maintenance"
            },
            {
              "code": "2wkwmvft5p7c",
              "name": "NextivaONE",
              "new_status": "operational",
              "old_status": "under_maintenance"
            },
            {
              "code": "c8825dpk6bwh",
              "name": "NextOS Platform",
              "new_status": "operational",
              "old_status": "under_maintenance"
            }
          ],
          "body": "The scheduled maintenance has been completed.",
          "created_at": "2026-08-25T23:30:07.561-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-08-25T23:30:07.561-07:00",
          "id": "cfxvvbjc6ns2",
          "incident_id": "568l0t4vcv2j",
          "status": "completed",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-08-25T23:30:07.561-07:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "x3qz46xng48r",
              "name": "Nextiva Call Center",
              "new_status": "under_maintenance",
              "old_status": "operational"
            },
            {
              "code": "2wkwmvft5p7c",
              "name": "NextivaONE",
              "new_status": "under_maintenance",
              "old_status": "operational"
            },
            {
              "code": "c8825dpk6bwh",
              "name": "NextOS Platform",
              "new_status": "under_maintenance",
              "old_status": "operational"
            }
          ],
          "body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
          "created_at": "2026-08-25T23:00:10.191-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-08-25T23:00:10.191-07:00",
          "id": "bp20xtl62klm",
          "incident_id": "568l0t4vcv2j",
          "status": "in_progress",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-08-25T23:00:10.191-07:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": null,
          "body": "Maintenance will begin as scheduled in 60 minutes.",
          "created_at": "2026-08-25T22:00:23.580-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-08-25T22:00:23.580-07:00",
          "id": "vft8xj8nrg7s",
          "incident_id": "568l0t4vcv2j",
          "status": "scheduled",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-08-25T22:00:23.580-07:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "x3qz46xng48r",
              "name": "Nextiva Call Center",
              "new_status": "operational",
              "old_status": "operational"
            },
            {
              "code": "2wkwmvft5p7c",
              "name": "NextivaONE",
              "new_status": "operational",
              "old_status": "operational"
            },
            {
              "code": "c8825dpk6bwh",
              "name": "NextOS Platform",
              "new_status": "operational",
              "old_status": "operational"
            }
          ],
          "body": "The Nextiva Engineering Team will be performing required maintenance to ensure the health and stability of our servers. The maintenance is scheduled for 30 minutes and will start on August 25, 2026, at 11:00 p.m. MST. During the maintenance period, you will be unable to log in and make changes within your Nextiva account. The NextivaONE app will be unavailable for approximately 30 minutes starting at 11:00 p.m.",
          "created_at": "2026-08-23T09:18:40.198-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-08-23T09:18:40.198-07:00",
          "id": "z71b1jws6br6",
          "incident_id": "568l0t4vcv2j",
          "status": "scheduled",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-08-23T09:18:40.198-07:00",
          "wants_twitter_update": false
        }
      ],
      "metadata": {},
      "monitoring_at": null,
      "name": "Upcoming maintenance to Nextiva service",
      "page_id": "n87qfpnmswc2",
      "postmortem_body": null,
      "postmortem_body_last_updated_at": null,
      "postmortem_ignored": false,
      "postmortem_notified_subscribers": false,
      "postmortem_notified_twitter": false,
      "postmortem_published_at": null,
      "reminder_intervals": null,
      "resolved_at": "2026-08-25T23:30:07.561-07:00",
      "scheduled_auto_completed": true,
      "scheduled_auto_in_progress": true,
      "scheduled_for": "2026-08-25T23:00:00.000-07:00",
      "scheduled_remind_prior": true,
      "scheduled_reminded_at": "2026-08-25T22:00:24.139-07:00",
      "scheduled_until": "2026-08-25T23:30:00.000-07:00",
      "shortlink": "https://stspg.io/rkznymnwkv5q",
      "started_at": "2026-08-23T09:18:40.115-07:00",
      "status": "completed",
      "updated_at": "2026-08-25T23:30:07.646-07:00"
    },
    {
      "components": [
        {
          "created_at": "2022-09-20T11:30:43.745-07:00",
          "description": null,
          "group_id": null,
          "id": "2wkwmvft5p7c",
          "name": "NextivaONE",
          "page_id": "n87qfpnmswc2",
          "position": 10,
          "showcase": true,
          "start_date": "2022-09-20T00:00:00.000-07:00",
          "status": "operational",
          "updated_at": "2026-10-28T10:23:15.904-07:00"
        },
        {
          "created_at": "2022-10-31T08:43:27.789-07:00",
          "description": null,
          "group_id": null,
          "id": "c8825dpk6bwh",
          "name": "NextOS Platform",
          "page_id": "n87qfpnmswc2",
          "position": 11,
          "showcase": true,
          "start_date": "2021-01-01T00:00:00.000-07:00",
          "status": "operational",
          "updated_at": "2026-10-28T10:23:15.923-07:00"
        }
      ],
      "created_at": "2026-08-13T06:16:01.855-07:00",
      "id": "rs84hwl3y2l8",
      "impact": "critical",
      "impact_override": null,
      "incident_updates": [
        {
          "affected_components": [
            {
              "code": "2wkwmvft5p7c",
              "name": "NextivaONE",
              "new_status": "operational",
              "old_status": "operational"
            },
            {
              "code": "c8825dpk6bwh",
              "name": "NextOS Platform",
              "new_status": "operational",
              "old_status": "operational"
            }
          ],
          "body": "All services have continued to remain stable after resolution actions. Incident is resolved.",
          "created_at": "2026-08-13T10:58:47.524-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-08-13T10:58:47.524-07:00",
          "id": "zxvyh036c7nd",
          "incident_id": "rs84hwl3y2l8",
          "status": "resolved",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-08-13T10:58:47.524-07:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "2wkwmvft5p7c",
              "name": "NextivaONE",
              "new_status": "operational",
              "old_status": "degraded_performance"
            },
            {
              "code": "c8825dpk6bwh",
              "name": "NextOS Platform",
              "new_status": "operational",
              "old_status": "degraded_performance"
            }
          ],
          "body": "We are continuing to see stability across the platform with core services. We remain monitoring to ensure full restoration across the platform.",
          "created_at": "2026-08-13T10:10:59.717-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-08-13T10:10:59.717-07:00",
          "id": "bb4vn31py6py",
          "incident_id": "rs84hwl3y2l8",
          "status": "monitoring",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-08-13T10:10:59.717-07:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "2wkwmvft5p7c",
              "name": "NextivaONE",
              "new_status": "degraded_performance",
              "old_status": "major_outage"
            },
            {
              "code": "c8825dpk6bwh",
              "name": "NextOS Platform",
              "new_status": "degraded_performance",
              "old_status": "major_outage"
            }
          ],
          "body": "We are seeing continued success with login to applications and general navigation. Calling is working as intended but we are still observing impact with SMS and administration areas. We will continue to update through full resolution.",
          "created_at": "2026-08-13T09:32:26.523-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-08-13T09:32:26.523-07:00",
          "id": "5975j1rc9cfk",
          "incident_id": "rs84hwl3y2l8",
          "status": "identified",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-08-13T09:32:26.523-07:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "2wkwmvft5p7c",
              "name": "NextivaONE",
              "new_status": "major_outage",
              "old_status": "major_outage"
            },
            {
              "code": "c8825dpk6bwh",
              "name": "NextOS Platform",
              "new_status": "major_outage",
              "old_status": "major_outage"
            }
          ],
          "body": "We are continuing to see service restoration and are observing successful login and navigation through the applications. We remain engaged to ensure the stability of our services for full resolution.",
          "created_at": "2026-08-13T09:10:12.250-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-08-13T09:10:12.250-07:00",
          "id": "cw7sxp0vpvd6",
          "incident_id": "rs84hwl3y2l8",
          "status": "identified",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-08-13T09:10:12.250-07:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "2wkwmvft5p7c",
              "name": "NextivaONE",
              "new_status": "major_outage",
              "old_status": "major_outage"
            },
            {
              "code": "c8825dpk6bwh",
              "name": "NextOS Platform",
              "new_status": "major_outage",
              "old_status": "major_outage"
            }
          ],
          "body": "We are beginning to see some service recovery as engineers remain engaged working on resolution. At this time we are still seeing issues logging into impacted applications. We will continue to provide updates within 30 minutes or as the situation changes.",
          "created_at": "2026-08-13T08:32:01.230-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-08-13T08:32:01.230-07:00",
          "id": "875jpkb1191n",
          "incident_id": "rs84hwl3y2l8",
          "status": "identified",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-08-13T08:32:01.230-07:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "2wkwmvft5p7c",
              "name": "NextivaONE",
              "new_status": "major_outage",
              "old_status": "major_outage"
            },
            {
              "code": "c8825dpk6bwh",
              "name": "NextOS Platform",
              "new_status": "major_outage",
              "old_status": "major_outage"
            }
          ],
          "body": "Engineers continue to work on the fix for this issue. Next update will be within 30 minutes.",
          "created_at": "2026-08-13T07:49:49.398-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-08-13T07:49:49.398-07:00",
          "id": "xcn9c0t82wmd",
          "incident_id": "rs84hwl3y2l8",
          "status": "identified",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-08-13T07:49:49.398-07:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "2wkwmvft5p7c",
              "name": "NextivaONE",
              "new_status": "major_outage",
              "old_status": "major_outage"
            },
            {
              "code": "c8825dpk6bwh",
              "name": "NextOS Platform",
              "new_status": "major_outage",
              "old_status": "major_outage"
            }
          ],
          "body": "We have identified the issue and are currently working toward resolution. We will continue to provide updates within 30 minutes.",
          "created_at": "2026-08-13T06:59:26.343-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-08-13T06:59:26.343-07:00",
          "id": "kx3hs0ylz7sy",
          "incident_id": "rs84hwl3y2l8",
          "status": "identified",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-08-13T06:59:26.343-07:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "2wkwmvft5p7c",
              "name": "NextivaONE",
              "new_status": "major_outage",
              "old_status": "operational"
            },
            {
              "code": "c8825dpk6bwh",
              "name": "NextOS Platform",
              "new_status": "major_outage",
              "old_status": "operational"
            }
          ],
          "body": "We are are currently aware of an issue impacting users ability to login and use NexitvaONE and the NextOS Platform. Engineers are engaged and working toward a resolution. Next update will be within 30 minutes.",
          "created_at": "2026-08-13T06:16:01.956-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-08-13T06:16:01.956-07:00",
          "id": "w80hqh9fsbyf",
          "incident_id": "rs84hwl3y2l8",
          "status": "investigating",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-08-13T06:16:01.956-07:00",
          "wants_twitter_update": false
        }
      ],
      "metadata": {},
      "monitoring_at": "2026-08-13T10:10:59.717-07:00",
      "name": "NextivaONE and NextOS Platform Login/Access Issues",
      "page_id": "n87qfpnmswc2",
      "postmortem_body": null,
      "postmortem_body_last_updated_at": null,
      "postmortem_ignored": false,
      "postmortem_notified_subscribers": false,
      "postmortem_notified_twitter": false,
      "postmortem_published_at": null,
      "reminder_intervals": null,
      "resolved_at": "2026-08-13T10:58:47.524-07:00",
      "scheduled_auto_completed": false,
      "scheduled_auto_in_progress": false,
      "scheduled_for": null,
      "scheduled_remind_prior": false,
      "scheduled_reminded_at": null,
      "scheduled_until": null,
      "shortlink": "https://stspg.io/bgh9gk9jzdz4",
      "started_at": "2026-08-13T06:16:01.846-07:00",
      "status": "resolved",
      "updated_at": "2026-08-13T10:58:47.546-07:00"
    },
    {
      "components": [
        {
          "created_at": "2024-09-13T10:51:55.392-07:00",
          "description": null,
          "group_id": null,
          "id": "67nwmt40rcvy",
          "name": "Nextiva Contact Center",
          "page_id": "n87qfpnmswc2",
          "position": 5,
          "showcase": true,
          "start_date": "2024-04-01T00:00:00.000-07:00",
          "status": "operational",
          "updated_at": "2026-10-20T02:40:33.204-07:00"
        }
      ],
      "created_at": "2026-08-07T09:21:47.896-07:00",
      "id": "s8vf2f3qzngb",
      "impact": "critical",
      "impact_override": null,
      "incident_updates": [
        {
          "affected_components": [
            {
              "code": "67nwmt40rcvy",
              "name": "Nextiva Contact Center",
              "new_status": "operational",
              "old_status": "operational"
            }
          ],
          "body": "This incident has been resolved.",
          "created_at": "2026-08-07T11:55:45.895-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-08-07T11:55:45.895-07:00",
          "id": "047tz8xngyqt",
          "incident_id": "s8vf2f3qzngb",
          "status": "resolved",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-08-07T11:55:45.895-07:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "67nwmt40rcvy",
              "name": "Nextiva Contact Center",
              "new_status": "operational",
              "old_status": "major_outage"
            }
          ],
          "body": "We are continuing to monitor for any further issues.",
          "created_at": "2026-08-07T11:12:48.539-07:00",
          "custom_tweet": null,
          "deliver_notifications": false,
          "display_at": "2026-08-07T11:12:48.539-07:00",
          "id": "j6h1xwgwff8l",
          "incident_id": "s8vf2f3qzngb",
          "status": "monitoring",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-08-07T11:12:48.539-07:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "67nwmt40rcvy",
              "name": "Nextiva Contact Center",
              "new_status": "major_outage",
              "old_status": "major_outage"
            }
          ],
          "body": "We are now seeing continued successful logins and will monitor for full resolution. If users are still experiencing an issue, please hard refresh the individual browser and/or clear cache and cookies.",
          "created_at": "2026-08-07T11:11:15.838-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-08-07T11:11:15.838-07:00",
          "id": "d16t2gsn9w1q",
          "incident_id": "s8vf2f3qzngb",
          "status": "monitoring",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-08-07T11:11:15.838-07:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "67nwmt40rcvy",
              "name": "Nextiva Contact Center",
              "new_status": "major_outage",
              "old_status": "major_outage"
            }
          ],
          "body": "We have started seeing some successful logins as engineers remain engaged working to resolve the issue. We will continue to update through resolution.",
          "created_at": "2026-08-07T10:39:21.626-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-08-07T10:39:21.626-07:00",
          "id": "bnqvw39n5qgv",
          "incident_id": "s8vf2f3qzngb",
          "status": "identified",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-08-07T10:39:21.626-07:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "67nwmt40rcvy",
              "name": "Nextiva Contact Center",
              "new_status": "major_outage",
              "old_status": "major_outage"
            }
          ],
          "body": "Engineers remain engaged working to resolve the issue. We are seeing alternative login urls work in the meantime as a workaround until we resolve the primary cause.",
          "created_at": "2026-08-07T09:53:44.805-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-08-07T09:53:44.805-07:00",
          "id": "rmxwxk6jk4zy",
          "incident_id": "s8vf2f3qzngb",
          "status": "investigating",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-08-07T09:53:44.805-07:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "67nwmt40rcvy",
              "name": "Nextiva Contact Center",
              "new_status": "major_outage",
              "old_status": "operational"
            }
          ],
          "body": "We are are actively engaged and working to resolve the issue with customers logging in to Nextiva.thrio.com. Next update will be within 15 minutes.",
          "created_at": "2026-08-07T09:21:47.965-07:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-08-07T09:21:47.965-07:00",
          "id": "36kgrklt76kn",
          "incident_id": "s8vf2f3qzngb",
          "status": "investigating",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-08-07T09:21:47.965-07:00",
          "wants_twitter_update": false
        }
      ],
      "metadata": {},
      "monitoring_at": "2026-08-07T11:11:15.838-07:00",
      "name": "Nextiva Contact Center Login Issues",
      "page_id": "n87qfpnmswc2",
      "postmortem_body": null,
      "postmortem_body_last_updated_at": null,
      "postmortem_ignored": false,
      "postmortem_notified_subscribers": false,
      "postmortem_notified_twitter": false,
      "postmortem_published_at": null,
      "reminder_intervals": null,
      "resolved_at": "2026-08-07T11:55:45.895-07:00",
      "scheduled_auto_completed": false,
      "scheduled_auto_in_progress": false,
      "scheduled_for": null,
      "scheduled_remind_prior": false,
      "scheduled_reminded_at": null,
      "scheduled_until": null,
      "shortlink": "https://stspg.io/4vnn95m83lv9",
      "started_at": "2026-08-07T09:21:47.889-07:00",
      "status": "resolved",
      "updated_at": "2026-08-07T11:55:45.911-07:00"
    }
  ],
  "page": {
    "id": "n87qfpnmswc2",
    "name": "Nextiva",
    "url": "https://status.nextiva.com"
  },
  "status": {
    "description": "All Systems Operational",
    "indicator": "none"
  }
}