Third Party Index

Nextiva

nextiva.com

Transparency

Fair

Breakdown
Subprocessor list30 / 30
Processing locations8 / 8
Purposes7 / 7
Data processing addendumnot found0 / 12
Trust centernot found0 / 8
Privacy policy6 / 6
security.txtnot found0 / 6
Security pagenot found0 / 5
Status page5 / 5
Vulnerability disclosurenot found0 / 5
Pages still reachable8 / 8
Total64 / 100

Only documents we can retrieve count: a page behind a login or a broken link scores nothing.

Badge

Nextiva transparency rating

For Nextiva's own site; it updates with the rating.

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Documents

DocumentVerifiedChangedEvidence
Subprocessor list snapshot
Privacy policy snapshot
Terms snapshot
Status page statuspage snapshot

Subprocessors

49 third parties. CSV · Atom

NamePurposeLocationListed since
Adobe eSignaturesUnited States
Akixi Call center reporting and integration for customersUnited States
Atlassian Project Management, Content Management, IT Service ManagementUnited States
Automattic External marketing website which may gather sales leads.United States
AWS Application and Cloud HostingUnited States
Axacore (Scrypt) (CTS) vFAX ServicesUnited States
Bambora Payment GatewayCanada
Cloudflare Content Delivery Network, Web Application FirewallUnited States
Conga (Appextremes LLC dba Conga) Contract management systemUnited States
Customers.ai Direct email marketing and lead generationUnited States
Datadog Web and Application service and performance monitoringUnited States
Deepgram Transcriptions of call recordings and real-time calls.United States
Defmacro Software (ClearTax) E invoice and e-way bills, Tax filingsIndia
Dstny Teams voice integrationUnited States
Five9 Call center software which Nextiva resellsUnited States
Google Application and Cloud Hosting; AI API servicesUnited States, Canada, UK, Spain
Hubspot Lead generation and quote managementUnited States
Impartner Partner managementUnited States
Kakapo Systems Nextiva resells the Unity application for User, Reception, Call Center Agent & Supervisor Dashboards, Call Center WallboardUnited States
LinkedIn Corporation Sales lead investigationUnited States
LivePerson (Tenfold) Call recording and integration with Salesforce for customersUnited States
Lusha Sales and MarketingUnited States
Microsoft Email, file storage, collaboration, AI API Services, cloud hostingUnited States
Mimecast Email security servicesUnited States
Mondago Ltd. Nextiva resells the Go Integrator softwareUnited States
Moneris Payment GatewayCanada
MongoDB Database ServicesUnited States
Mutare Voicemail to text/email transcriptionUnited States
Network Merchants Payment GatewayUnited States
Newo.ai AI generated voice servicesUnited States
OpenAI Analysis of customer interactionsUnited States
Oracle Accounting and BillingUnited States
Outreach.io Sales workflow automationUnited States
Paubox HIPAA-compliant email gatewayUnited States
Payscout Payment GatewayUnited States
Pendo Application analyticsUnited States
Redsys Payment GatewaySpain
Responsive Customer contact informationUnited States
Salesforce.com, Inc. Customer Relationship Management System, CollaborationUnited States
SignalHire Marketing toolPoland
SimpleWAN On-premises SD-WAN routers for phonesUnited States
Sinch US SMS messaging and voice servicesUnited States
SnapEngage Web site chat functionalityUnited States
Stripe Payment ProcessorUnited States
Surface Labs Sales leads workflow management and web forms on https://www.nextiva.comUnited States
Totango Customer onboarding and sentiment analysisUnited States
Twilio Email Service ProviderUnited States
Worldpay, LLC Payment ProcessorUnited States
ZeroBounce Email address verificationUnited States

Service status

6 incidents in the last 88 days (6 major or critical, 0 minor, 0 with no stated impact) · typically resolved in 1 h 4 min · longest major: 4 h 42 min

BeganIncidentImpactLasted
Nextiva Call Center login failuresmajor6 min evidence
Nextiva Contact Center Inbound Calling Issuesmajor26 min evidence
NextivaONE and NextOS Platform Login/Access Issuescritical4 h 42 min evidence
Nextiva Contact Center Login Issuescritical2 h 33 min evidence
XBert AI Employee Calling Issuesmajor1 h 4 min evidence
Nextiva Contact Center Login Issuescritical25 min evidence

As Nextiva's status page reports its own incidents (scheduled maintenance left out), read every few hours since .

Changes

None since tracking began.