Nextiva

nextiva.com

Nextiva declares 49 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Sep 21, 2026.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

49 third parties.

NamePurposeLocationListed since
Adobe eSignaturesUnited States
Akixi Call center reporting and integration for customersUnited States
Atlassian Project Management, Content Management, IT Service ManagementUnited States
Automattic External marketing website which may gather sales leads.United States
AWS Application and Cloud HostingUnited States
Axacore (Scrypt) (CTS) vFAX ServicesUnited States
Bambora Payment GatewayCanada
Cloudflare Content Delivery Network, Web Application FirewallUnited States
Conga (Appextremes LLC dba Conga) Contract management systemUnited States
Customers.ai Direct email marketing and lead generationUnited States
Datadog Web and Application service and performance monitoringUnited States
Deepgram AITranscriptions of call recordings and real-time calls.United States
Defmacro Software (ClearTax) E invoice and e-way bills, Tax filingsIndia
Dstny Teams voice integrationUnited States
Five9 Call center software which Nextiva resellsUnited States
Google Application and Cloud Hosting; AI API servicesUnited States, Canada, UK, Spain
Hubspot Lead generation and quote managementUnited States
Impartner Partner managementUnited States
Kakapo Systems Nextiva resells the Unity application for User, Reception, Call Center Agent & Supervisor Dashboards, Call Center WallboardUnited States
LinkedIn Corporation Sales lead investigationUnited States
LivePerson (Tenfold) Call recording and integration with Salesforce for customersUnited States
Lusha Sales and MarketingUnited States
Microsoft Email, file storage, collaboration, AI API Services, cloud hostingUnited States
Mimecast Email security servicesUnited States
Mondago Ltd. Nextiva resells the Go Integrator softwareUnited States
Moneris Payment GatewayCanada
MongoDB Database ServicesUnited States
Mutare Voicemail to text/email transcriptionUnited States
Network Merchants Payment GatewayUnited States
Newo.ai AI generated voice servicesUnited States
OpenAI AIAnalysis of customer interactionsUnited States
Oracle Accounting and BillingUnited States
Outreach.io Sales workflow automationUnited States
Paubox HIPAA-compliant email gatewayUnited States
Payscout Payment GatewayUnited States
Pendo Application analyticsUnited States
Redsys Payment GatewaySpain
Responsive Customer contact informationUnited States
Salesforce.com, Inc. Customer Relationship Management System, CollaborationUnited States
SignalHire Marketing toolPoland
SimpleWAN On-premises SD-WAN routers for phonesUnited States
Sinch US SMS messaging and voice servicesUnited States
SnapEngage Web site chat functionalityUnited States
Stripe Payment ProcessorUnited States
Surface Labs Sales leads workflow management and web forms on https://www.nextiva.comUnited States
Totango Customer onboarding and sentiment analysisUnited States
Twilio Email Service ProviderUnited States
Worldpay, LLC Payment ProcessorUnited States
ZeroBounce Email address verificationUnited States

Web TechnologiesCSV · Atom

Nextiva's homepage made 372 requests to 60 domains, 34 services controlled by another company, and 4 domains not identified.

Advertising (10): Google Cloud, Microsoft, The Trade Desk, Inc., OpenAI, X Corp., Amazon; reviewed: Clickagy; usually detected as Advertising: Xandr, Magnite, Inc., Vibe Advertising Inc.Analytics (10): HubSpot, Wingify, TikTok, LinkedIn, Magellan AI, Meta, ZoomInfo, Cloudflare, TikTok; reviewed: StatsigLive chat (2): Qualified.com, Inc., SnapEngage (TeamSupport)CDN (2): jsDelivr; reviewed: imgixMarketing automation (1): OptinMonsterA/B Testing (1): ConvertCookie compliance (1): OneTrustOther (6): Affiliate programs: Impact Radius; CRM: LeanData; Geolocation: ipify; usually detected as Issue trackers: Sentry; usually detected as JavaScript libraries: WordPress.com; reviewed as Referral marketing: SaaSquatchUnclassified (1): no technology detected from them: AthenaHQ

34 third parties by category: Advertising 10Analytics 10Live chat 2CDN 2Marketing automation 1A/B Testing 1Cookie compliance 1Other 6Unclassified 1

Third parties 34 · 239 requests
Google Cloudsubprocessor DoubleClick Floodlight Google Analytics Google Hosted Libraries Google Tag Manager 12% of the page's requests 45
OptinMonster OptinMonster 10% of the page's requests 39
Qualified.com, Inc. Qualified 7% of the page's requests 26
HubSpotsubprocessor HubSpot HubSpot Analytics 5% of the page's requests 19
OneTrust OneTrust 3% of the page's requests 12
Wingify VWO 3% of the page's requests 11
Microsoftsubprocessor Microsoft Advertising 2% of the page's requests 9
TikTok TikTok Pixel 2% of the page's requests 9
The Trade Desk, Inc. theTradeDesk 2% of the page's requests 8
Clickagy clickagy.com 2% of the page's requests 7
Convert Convert 2% of the page's requests 6
LinkedInsubprocessor Linkedin Insight Tag 1% of the page's requests 4
Magellan AI Magellan AI 1% of the page's requests 4
OpenAIsubprocessor ChatGPT Ads Measurement Pixel 1% of the page's requests 4
Statsig prodregistryv2.org, featureassets.org 1% of the page's requests 4
LeanData LeanData <1% of the page's requests 3
Meta Facebook Pixel 2.9.419 <1% of the page's requests 3
X Corp. Twitter Ads <1% of the page's requests 3
ZoomInfo Zoominfo <1% of the page's requests 3
SnapEngage (TeamSupport) SnapEngage <1% of the page's requests 2
WordPress.com wp.com <1% of the page's requests 2
Xandr adnxs.com <1% of the page's requests 2
ipify ipify <1% of the page's requests 2
jsDelivr Bootstrap BootstrapCDN 3.4.1 <1% of the page's requests 2
Amazon Amazon Advertising <1% of the page's requests 1
AthenaHQ athenahq.ai <1% of the page's requests 1
Cloudflaresubprocessor Cloudflare Browser Insights <1% of the page's requests 1
Impact Radius Impact <1% of the page's requests 1
Magnite, Inc. rubiconproject.com <1% of the page's requests 1
SaaSquatch ssqt.io <1% of the page's requests 1
Sentry sentry.io <1% of the page's requests 1
TikTok TikTok Pixel <1% of the page's requests 1
Vibe Advertising Inc. vibe.co <1% of the page's requests 1
imgix imgix.net <1% of the page's requests 1
Unknown 4 · 8 requests

d3po7etsbw5eiv.cloudfront.net7eer.netmpc-prod-27-s6uit34pua-uk.a.run.appojrq.net

First party 1 · 125 requests
Nextiva Cloudflare Distributor HSTS Imgix Microsoft Clarity MySQL OWL Carousel Open Graph OptinMonster plugin 2.17.1 PHP Priority Hints Sentry Slick WordPress WordPress Block Editor WordPress Site Editor Yoast SEO 28.4 Yoast SEO Premium 28.1 core-js 3.32.2 jQuery 3.7.1 jQuery Migrate 3.4.1 34% of the page's requests 125

16 tracked companies loaded by the homepage are not in Nextiva's subprocessor list. A website can use a service without it processing customer data.

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: 1 incident (1 major)Sep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: 1 incident (1 major)Sep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: 1 incident (1 major)Oct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: 1 incident (1 minor)Oct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: 1 incident (1 minor)Oct 28: 1 incident (1 critical)Oct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 6 incidents in 90 days
  • 4 major or critical
  • 1 h 3 min typical time to resolve
  • 8 h 45 min longest major
BeganIncidentImpactLasted
NextivaONE and NextOS Platform Login Issuescritical1 h 3 min
Intermittent Audio Quality and Calling Issues.minor45 min
Nextiva Contact Center Client Issuesminor2 h 18 min
Sales Chat Errorsmajor8 h 45 min
Nextiva Call Center login failuresmajor6 min
Nextiva Contact Center Inbound Calling Issuesmajor26 min
NextivaONE and NextOS Platform Login/Access Issuescritical4 h 42 min
Nextiva Contact Center Login Issuescritical2 h 33 min

Incidents per month

0 3 6 Dec 2025: 1 incident (1 critical) · typical time to resolve 2 h 5 min Jan 2026: 5 incidents (1 critical, 3 major, 1 minor) · typical time to resolve 41 min Feb 2026: 2 incidents (2 major) · typical time to resolve 58 min Mar 2026: 1 incident (1 major) · typical time to resolve 2 h 12 min Apr 2026: 0 incidents May 2026: 1 incident (1 critical) · typical time to resolve 3 h 23 min Jun 2026: 1 incident (1 critical) · typical time to resolve 1 h 46 min Jul 2026: 2 incidents (1 critical, 1 major) · typical time to resolve 1 h 4 min Aug 2026: 2 incidents (2 critical) · typical time to resolve 4 h 42 min Sep 2026: 2 incidents (2 major) · typical time to resolve 26 min Oct 2026: 4 incidents (1 critical, 1 major, 2 minor) · typical time to resolve 2 h 18 min Nov 2026: 0 incidents Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
Nextiva Call Center3
NextOS Platform2
Nextiva Contact Center2
Nextiva.com1
NextivaONE1

As Nextiva's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Nextiva's subprocessorsCSV · Atom

341 reported incidents in the last 30 days, by 16 of the vendors Nextiva lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Nextiva was involved.

DateCompanyIncidentImpactLasted
Automattic"Spacefast API (Spacefast)" is Down major1 min
SinchDelivery Issue SMS Verfication China - China Mobile minorongoing
TwilioMMS Delivery Failures from Twilio to GCI United States minor3 min
TwilioSMS Delivery Failures from Twilio 10DLC to AT&T United States minor4 h 3 min
TwilioSMS Delivery Failures from Twilio to Orange Sierra Leone minorongoing
TwilioSMS Delivery Failures From Long Code Numbers to AT&T in the US minor1 h 19 min
SinchDelivery Issue - United States - AT&T minor3 h 22 min
TwilioSMS Delivery Delays from Twilio to MTS Kazakhstan minorongoing
TwilioSMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan minorongoing
OpenAIUnable to start new Workspace Agent runs criticalongoing
TwilioMMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States minorongoing
TwilioSMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan minor7 h 23 min
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
TwilioVoice Call Failures in JP1 minor3 h 51 min
SinchPost-Incident Notification - Customer Dashboard login no impact stated—
TwilioSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
TwilioRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
TwilioIssue resolved minor1 h 43 min
TwilioSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
HubSpotSome HubSpot tools may be unavailable for some users no impact stated51 min
WorldpayINC0723468 - Cardinal - 3D Secure Authentication no impact stated4 h 19 min
TwilioGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
DeepgramFlux TTS high latency and websocket disconnects major9 min
OpenAIElevated Errors On API minor42 min

And 316 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Nextiva's site

Nextiva transparency rating

It updates with the rating.

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