Snapshot 174444
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Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-10-31T23:59:59-07:00",
"months": [
{
"incidents": [
{
"code": "2k8wk0swzp4y",
"impact": "major",
"message": "Salesforce has resolved the incident that caused this disruption, and Backstory services are operating normally.\n\nWe contacted customers whose Salesforce integration was disconnected. If your organization was affected and has not yet reauthorized, please follow the steps in our Help Center: https://help.backstory.ai/en/articles/16985967-action-required-re-authorize-your-salesforce-integration-following-the-salesforce-outage\n\nIf you need assistance, contact support@backstory.ai or your Customer Success Manager.",
"name": "Salesforce outage: some integrations require re-authorization",
"timestamp": "Oct \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e07:20\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e08:47\u003c/var\u003e PDT"
}
],
"name": "October",
"year": 2026
},
{
"incidents": [
{
"code": "h29ws9cbj8sm",
"impact": "minor",
"message": "Action required: Re-authorization of the integration user\n\nSalesforce has confirmed that the root cause of this incident has been resolved. To restore the flow of data between Backstory and Salesforce, the following action is required on your end:\n\nRe-authorize the Backstory\u0026lt;\u0026gt;Salesforce integration user.",
"name": "Ongoing Salesforce outage",
"timestamp": "Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e09:25\u003c/var\u003e - \u003cvar data-var='time'\u003e12:46\u003c/var\u003e PDT"
},
{
"code": "fdw82htplldr",
"impact": "minor",
"message": "This incident has been resolved. The upstream provider has restored service, and Microsoft 365 activity data is processing normally. We ingested activity delayed during the incident, and dependent metrics and dashboards should now reflect complete data.",
"name": "Microsoft Outage Causing Delays in Microsoft 365 Data Processing",
"timestamp": "Aug \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e13:18\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e10:38\u003c/var\u003e PDT"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "83d6h1t9v9pm",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Planned Maintenance — Salesforce Platform",
"timestamp": "Aug \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e - \u003cvar data-var='time'\u003e06:00\u003c/var\u003e PDT"
}
],
"name": "August",
"year": 2026
}
],
"start_time": "2026-08-01T00:00:00-07:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
},
{
"end_time": "2026-07-31T23:59:59-07:00",
"months": [
{
"incidents": [
{
"code": "chx55tcbjx8z",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance: Platform Reliability Upgrades",
"timestamp": "Jul \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e - \u003cvar data-var='time'\u003e16:00\u003c/var\u003e PDT"
},
{
"code": "ckftzm34k9j0",
"impact": "minor",
"message": "Data recovery is complete. Most areas of the platform are now operational, and data accuracy has been fully restored.\n\nThere may be some latency in seeing values populate per instance, and we will monitor progress overnight. \n\nOur engineering team will conduct a postmortem to identify and implement improvements that prevent a recurrence. \n\nWe apologize for the disruption and thank you for your patience today.",
"name": "Activity and Metrics Data Issue",
"timestamp": "Jul \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e06:15\u003c/var\u003e - \u003cvar data-var='time'\u003e13:15\u003c/var\u003e PDT"
}
],
"name": "July",
"year": 2026
},
{
"incidents": [
{
"code": "lxd2286x4n05",
"impact": "major",
"message": "This incident has been resolved, and the application is operating normally. Thank you for your patience.",
"name": "Web Application Content Loading Issues",
"timestamp": "Jun \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e11:52\u003c/var\u003e - \u003cvar data-var='time'\u003e12:06\u003c/var\u003e PDT"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "230535kx223p",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance: Platform Reliability Upgrades",
"timestamp": "May \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - May \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e12:00\u003c/var\u003e PDT"
}
],
"name": "May",
"year": 2026
}
],
"start_time": "2026-05-01T00:00:00-07:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
},
{
"end_time": "2026-04-30T23:59:59-07:00",
"months": [
{
"incidents": [
{
"code": "dnpd61h507sx",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Platform Degradation — Multiple Features Affected",
"timestamp": "Apr \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e14:07\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e06:38\u003c/var\u003e PDT"
}
],
"name": "April",
"year": 2026
},
{
"incidents": [
{
"code": "r9qstwmypzwg",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled maintenance – People.ai Platform",
"timestamp": "Mar \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e PDT"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "twwvzmslpnk1",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled maintenance – People.ai Platform",
"timestamp": "Feb \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e04:00\u003c/var\u003e PST"
},
{
"code": "9sh1fh5sgcb1",
"impact": "minor",
"message": "Between 8:00 AM and 12:18 PM PST on February 12, SalesAI Assistant responses displayed as unformatted text blocks, making them difficult to read. This affected all assistant chat queries and signal drill-ins.\n\nOur engineering team identified a degraded infrastructure endpoint and rerouted traffic to stable alternatives. The issue is now resolved, and all SalesAI responses are displaying properly.\n\nNo data was lost, and no action is required from customers.",
"name": "SalesAI Assistant Response Formatting Issue",
"timestamp": "Feb \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e05:00\u003c/var\u003e - \u003cvar data-var='time'\u003e05:00\u003c/var\u003e PST"
}
],
"name": "February",
"year": 2026
}
],
"start_time": "2026-02-01T00:00:00-08:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
},
{
"end_time": "2026-01-31T23:59:59-08:00",
"months": [
{
"incidents": [],
"name": "January",
"year": 2026
},
{
"incidents": [],
"name": "December",
"year": 2025
},
{
"incidents": [],
"name": "November",
"year": 2025
}
],
"start_time": "2025-11-01T00:00:00-07:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
}
]
}