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Customer Agreement
Privacy Policy
Cookie Policy
Sub-Processors
Sub-Processors EU
Sub-Processors UK
GDPR Commitment
General Service Agreement
Regional Data Hosting
AI Acceptable Use Policy
AI Code of Conduct
HIPAA Business Associate Agreement
Deskpro Vendor Security Requirements
Deskpro Vendor Data Protection Requirements
Deskpro Vendor Code of Conduct
Deskpro Sub-Processors
Last Updated: 16 June 2025
This list outlines the Sub-Processors that You ("Customer" & "Data Controller") agrees can be used by Deskpro ("Data Processor") to assist with Processing Personal Data to perform the Services for Deskpro Cloud that is referenced in the Data Processing Agreement.
If Deskpro intends to utilize a new Sub-Processor that is not on the list below, then it shall give Customers 30 days written notice before it is added as a new Sub-Processor to the Services and this list.
Amazon Web Services, Inc.
Function: Cloud hosting platform Server Location: US, EU, UK depends on cloud plan selected; Enterprise plan can select from 16 locations. Website: https://aws.amazon.com/about-aws/global-infrastructure/
Twilio, Inc.
Function: VoIP Platform Server Location: Global Website: https://www.twilio.com/
Google LLC
Function: Support email accounts Server Location: Global Website: https://www.gmail.com/
SparkPost, Inc.
Function: Email delivery service Server Location: US Website: https://www.sparkpost.com/
CloudFlare, Inc.
Function: Content delivery network (CDN), providing cyber security layers Server Location: Global Website: https://www.cloudflare.com/
Pusher, Inc.
Function: Programmatic push notifications Server Location: US Website: https://www.pusher.com
Linode, LLC
Function: Legacy cloud and website servers Server Location: US Website: https://www.linode.com/
Elasticsearch BV
Function: Full-text search and analytics engine Server Location: N/A Website: https://www.elastic.co/
Hetzner Online GmbH
Function: Web-hosting and virtual machines Server Location: EU Website: https://www.hetzner.com/
SendGrid, Inc.
Function: Email sending and receiving Server Location: Global Website: https://www.sendgrid.com
US Customers Notified of Addition:
New Relic
Function: Application monitoring Server Location: US Website: https://newrelic.com/
PostHog
Function: Usage Analytics Server Location: EU Website: https://posthog.com/
For any further information, please see our Terms of Service, Privacy Policy, Cookie Policy, EULA. Or alternatively, you can email [email protected].
Note - For specific location based Sub-Processor lists see the following:
Sub-Processors EU
Sub-Processors UK