Third Party Index

Deskpro

deskpro.com

Subprocessors

12 third parties. CSV · Atom

NamePurposeLocationListed since
Amazon Web Services, Inc. Cloud hosting platform Server Location: US, EU, UK depends on cloud plan selected; Enterprise plan can select from 16 locations. Website: https://aws.amazon.com/about-aws/global-infrastructure/
CloudFlare, Inc. Content delivery network (CDN), providing cyber security layers Server Location: Global Website: https://www.cloudflare.com/
Elasticsearch BV Full-text search and analytics engine Server Location: N/A Website: https://www.elastic.co/
Google LLC Support email accounts Server Location: Global Website: https://www.gmail.com/
Hetzner Online GmbH Web-hosting and virtual machines Server Location: EU Website: https://www.hetzner.com/
Linode, LLC Legacy cloud and website servers Server Location: US Website: https://www.linode.com/
New Relic Application monitoring Server Location: US Website: https://newrelic.com/
PostHog Usage Analytics Server Location: EU Website: https://posthog.com/
Pusher, Inc. Programmatic push notifications Server Location: US Website: https://www.pusher.com
SendGrid, Inc. Email sending and receiving Server Location: Global Website: https://www.sendgrid.com
SparkPost, Inc. Email delivery service Server Location: US Website: https://www.sparkpost.com/
Twilio, Inc. VoIP Platform Server Location: Global Website: https://www.twilio.com/

Service status

Jul 2: before our history of this status pageJul 3: before our history of this status pageJul 4: before our history of this status pageJul 5: before our history of this status pageJul 6: before our history of this status pageJul 7: before our history of this status pageJul 8: before our history of this status pageJul 9: before our history of this status pageJul 10: before our history of this status pageJul 11: before our history of this status pageJul 12: before our history of this status pageJul 13: 1 incident (1 no impact stated)Jul 14: no incident reportedJul 15: 1 incident (1 no impact stated)Jul 16: no incident reportedJul 17: no incident reportedJul 18: no incident reportedJul 19: no incident reportedJul 20: no incident reportedJul 21: no incident reportedJul 22: no incident reportedJul 23: no incident reportedJul 24: 1 incident (1 minor)Jul 25: no incident reportedJul 26: no incident reportedJul 27: no incident reportedJul 28: no incident reportedJul 29: no incident reportedJul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: no incident reportedAug 5: no incident reportedAug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: 1 incident (1 minor)Aug 20: 1 incident (1 minor)Aug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reported

90 days agotoday

  • 5 incidents in 78 days
  • 0 major or critical
  • 2 h 53 min typical time to resolve
BeganIncidentImpactLasted
Deskpro Cloud AI degraded (US hosting region)minor2 h 7 min
Images and attachments not loading (EU region)minor2 h 53 min
Potential authentication issues with Google Auth on cloud sitesminor3 days
Service disruption during scheduled maintenanceno impact stated—
Intermittent errors and slow performanceno impact stated—

Incidents per month

0 2 4 Jul 2026: 3 incidents (1 minor, 2 no impact stated) · partial: our history begins Jul 13 · typical time to resolve 3 days Aug 2026: 2 incidents (2 minor) · typical time to resolve 2 h 53 min Sep 2026: 0 incidents Jul 2026Aug Sep

critical major minor no impact stated before or partly before our history

Components affected

ComponentIncidents
Agent Interface2
Admin Interface1

As Deskpro's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.

Rating badge for Deskpro's site

Deskpro transparency rating

It updates with the rating.

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