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LearnUpon Sub-processors Effective as of February 21, 2026 LearnUpon Ltd uses certain sub-processors to support the delivery of our Platform. This page provides information about the identity, purpose for processing, the data processed, and the location in which that data is processed by the sub-processor. Sub-Processor Purpose Processed Data Location Infrastructure Sub-Processors Amazon Web Services, Inc. * IaaS provider for the production application and holder of all application data storage and processing First name, Last name, Email address, all data uploaded to and collected by the application EU United States Australia Service Specific Sub-Processors Zendesk, Inc. Ticketing service for inbound application customer support First name, Last name, Email address, data submitted by user within the ticket United States Sentry.io Application Error Tracking Application requests containing filtered PII United States Atlassian, Inc. Project Management First name, Last name, Email address United States Zoom, Inc. Communication service for video and audio chats First name, Last name, Email address United States Slack Technologies, Inc Internal company communications First name, Last name, Email address, customer-provided data United States Google LLC Google Workspace: Internal Document Storage and Company email for internal and external communication First name, Last name, Email address, data submitted by user within an email EU United States Degreed, Inc. Provider of the Degreed Platform Username, First name, Last name, Email address, (Other personal identification completed by Controller) United States Front Email management service for communication with application customers First name, Last name, Email address, data submitted by user within an email EU Dropbox Document storage and file transfer First name, Last name, Email address, any additional data submitted by user within a document EU Cloudflare Content delivery, network and security services including DDoS protection IP Address, LearnUpon URLs (e.g. including search field data) United States FiveTran Data retrieval and transfer provider for ingesting data from subprocessors and vendors to LearnUpon systems First name, Last name, Email address and other data uploaded as part of service usage, e.g. Zendesk support ticket data Germany (EU) Calendly Used for the scheduling of appointments and meetings First name, Last name, Email address and Telephone number United States Asana, Inc. Used to facilitate collaboration and progress tracking during implementation process (Enterprise licence only) First name, Last name, Email address United States Salesforce, Inc. Customer Relationship Management service for communication with application customers First name, Last name, Email address, data submitted by user within an email Germany (EU) Snowflake Data Warehousing of learning and analytical data, and application interaction data, as well as subprocessor and vendor data First name, last name, email address, data submitted by User to the interface, and/or browser information (including IP address) EU Azure† AI Functionality Data input or uploaded by User EU Zencoder Encoding of user uploaded video and audio content Data within media uploaded by user Ireland (EU) Rustici Software, LLC ScormCloud: Testing of user uploaded data Data within content uploaded by User United States EasyGenerator† Content Authoring tool Email address, First Name, Last Name, IP address, Phone Number EU Merge API, Inc. iPaas solution for integration of LearnUpon LMS with customer platforms First name, Last name, Email address, customer-provided data fields EU Planhat AB Customer Relationship Management service for communication with customers First name, Last Name, Email address, data submitted by user within an email Ireland (EU) Datadog Observability platform for monitoring application, supporting infrastructure performance and logs Logs that may contain filtered personal data Germany (EU) Pendo Product analytics, customer feedback and user messaging Email address, First Name, Last Name EU Go1*† Content service provider Email address, First Name, Last Name EU United States Australia LearnUpon Sub-processors LearnUpon, Inc. Support and Customer Success activities Name, Email address, Telephone, Data submitted to Support or Success services United States LearnUpon d.o.o Maintenance and development activities of the production application and underlying infrastructure Maintenance and development requests containing filtered PII Serbia Adjektiv Inc. Integrated AI-content authoring functionality First name, Last name, Email address, content uploaded for the purposes of course generation United States LearnUpon PTY, LTD Support and Customer Success activities Name, Email address, Telephone, Data submitted to Support or Success services Australia * Processing location is dependent upon the data residency location chosen by the Customer. † Additional terms and conditions shall be applicable for Customers opting to utilize the services of these Subprocessors; You may opt in, or out, of the use of this Subprocessor.