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},
{
"code": "kfd6szvbmqlb",
"impact": "major",
"message": "Service is stable and this incident has been resolved.",
"name": "VIDA Sign Web Platform Service Degradation",
"timestamp": "Mar \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e10:26\u003c/var\u003e - \u003cvar data-var='time'\u003e11:38\u003c/var\u003e WIB"
},
{
"code": "q99mnw9bm50v",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] VIDA - SCHEDULED MAINTENANCE",
"timestamp": "Mar \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e WIB"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "dgm4hq46dw4p",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "VIDA Verify Service (FR\u0026Demog) - Authoritative Source Incident",
"timestamp": "Oct \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e13:41\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e14:33\u003c/var\u003e WIB"
},
{
"code": "yyckk202854v",
"impact": "maintenance",
"message": "Dear Valued Customers,\n\nThank you for using VIDA Services.\n\nWe would like to inform you that we are Cancel the Scheduled Maintenance on:\n\nAgenda: Sign Services internal upgrade.\nDay: Tuesday.\nDate: 03 March 2026.\nTime: 00:00 - 01:00 WIB.\nDowntime Estimation: 1 hour.\nImpact: Signing services will experience performance degradation during this period.\n\nWe will inform you of the next schedule update. Please rest assured that we work our best to provide you system availability and reliability is our top priority.\n\nWe appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.\n\nSincerely,\n\nPT. Indonesia Digital Identity (VIDA) Customer Support Team",
"name": "[Scheduled] VIDA - SCHEDULED MAINTENANCE",
"timestamp": "Feb \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e13:52\u003c/var\u003e WIB"
},
{
"code": "8hdkgysxm6cj",
"impact": "major",
"message": "This incident has been resolved.",
"name": "VIDA Verify Service Degradation",
"timestamp": "Feb \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e08:28\u003c/var\u003e - \u003cvar data-var='time'\u003e13:21\u003c/var\u003e WIB"
},
{
"code": "gff1yw12sq6l",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "VIDA Verify Service (FR\u0026Demog) - Authoritative Source Incident",
"timestamp": "Feb \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e17:47\u003c/var\u003e - \u003cvar data-var='time'\u003e19:04\u003c/var\u003e WIB"
},
{
"code": "w20w75chcq98",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "VIDA Verify Service (FR\u0026Demog) - Authoritative Source Incident",
"timestamp": "Feb \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e01:38\u003c/var\u003e - \u003cvar data-var='time'\u003e07:02\u003c/var\u003e WIB"
}
],
"name": "February",
"year": 2026
}
],
"start_time": "2026-02-01T00:00:00+07:00",
"time_zone": "Jakarta"
},
{
"end_time": "2026-01-31T23:59:59+07:00",
"months": [
{
"incidents": [
{
"code": "kk8mk87qhymh",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "VIDA Verify Service (FR\u0026Demog) - Authoritative Source Incident",
"timestamp": "Jan \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e11:24\u003c/var\u003e - \u003cvar data-var='time'\u003e13:49\u003c/var\u003e WIB"
},
{
"code": "10vz7drc118l",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "VIDA Verify Service (FR\u0026Demog) - Authoritative Source Incident",
"timestamp": "Jan \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e17:50\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e11:37\u003c/var\u003e WIB"
},
{
"code": "pg8jl94cgkkv",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] VIDA - URGENT MAINTENANCE",
"timestamp": "Jan \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e00:22\u003c/var\u003e WIB"
},
{
"code": "592vcg6yt47z",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] VIDA - RESCHEDULED MAINTENANCE",
"timestamp": "Jan \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e00:51\u003c/var\u003e - \u003cvar data-var='time'\u003e02:10\u003c/var\u003e WIB"
},
{
"code": "l79wgdv0xqr3",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "VIDA Verify Service (FR\u0026Demog) - Authoritative Source Incident",
"timestamp": "Jan \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e17:48\u003c/var\u003e - \u003cvar data-var='time'\u003e19:00\u003c/var\u003e WIB"
},
{
"code": "1xy516q8rc3s",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "VIDA Verify Service (FR\u0026Demog) - Authoritative Source Incident",
"timestamp": "Jan \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e15:28\u003c/var\u003e - \u003cvar data-var='time'\u003e16:37\u003c/var\u003e WIB"
},
{
"code": "yv65nn3y5pth",
"impact": "minor",
"message": "Service is stable and this incident has been resolved.",
"name": "VIDA Verify Service (FR/Demog/FR\u0026Demog) - Authoritative Source Incident",
"timestamp": "Jan \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e01:16\u003c/var\u003e - \u003cvar data-var='time'\u003e01:52\u003c/var\u003e WIB"
},
{
"code": "xj47kf3k6gdw",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "VIDA Verify Service (FR\u0026Demog) - Authoritative Source Incident",
"timestamp": "Jan \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e21:30\u003c/var\u003e - \u003cvar data-var='time'\u003e22:43\u003c/var\u003e WIB"
},
{
"code": "cs57j60x687r",
"impact": "minor",
"message": "Service is stable and this incident has been resolved.",
"name": "VIDA Verify Service (FR/Demog/FR\u0026Demog) - Authoritative Source Incident",
"timestamp": "Jan \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e23:56\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e01:16\u003c/var\u003e WIB"
},
{
"code": "3z8jpmkbm1jn",
"impact": "minor",
"message": "Service is stable and this incident has been resolved.",
"name": "VIDA Verify Service (FR\u0026Demog) - Authoritative Source Incident",
"timestamp": "Jan \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e18:36\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e19:47\u003c/var\u003e WIB"
},
{
"code": "c7142qjxtmcj",
"impact": "minor",
"message": "Service is stable and this incident has been resolved.",
"name": "[VIDA - NOTIFICATION] - [Verify \u0026 Liveness] - Service Interruption",
"timestamp": "Jan \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e14:15\u003c/var\u003e - \u003cvar data-var='time'\u003e15:15\u003c/var\u003e WIB"
}
],
"name": "January",
"year": 2026
},
{
"incidents": [
{
"code": "cyv1wfdqcqmc",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "VIDA Verify Service (FR\u0026Demog) - Authoritative Source Incident",
"timestamp": "Dec \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e08:56\u003c/var\u003e - \u003cvar data-var='time'\u003e09:46\u003c/var\u003e WIB"
},
{
"code": "ww4ttzwkj9p0",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "VIDA Verify Service (FR\u0026Demog) - Authoritative Source Incident",
"timestamp": "Dec \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e13:56\u003c/var\u003e - \u003cvar data-var='time'\u003e14:35\u003c/var\u003e WIB"
},
{
"code": "gjgztk3mr0bl",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "VIDA Verify Service (FR\u0026Demog) - Authoritative Source Incident",
"timestamp": "Dec \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e04:37\u003c/var\u003e - \u003cvar data-var='time'\u003e08:16\u003c/var\u003e WIB"
},
{
"code": "lndmhvdxw4rd",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "VIDA Verify Service (FR\u0026Demog) - Authoritative Source Incident",
"timestamp": "Dec \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e18:45\u003c/var\u003e - \u003cvar data-var='time'\u003e20:41\u003c/var\u003e WIB"
},
{
"code": "v2b4y3qt23xq",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] VIDA - Rescheduled Maintenance Notification",
"timestamp": "Dec \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e00:30\u003c/var\u003e WIB"
},
{
"code": "d5zlj5rk1x37",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] [VIDA - DUKCAPIL URGENT MAINTENANCE]",
"timestamp": "Dec \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e - \u003cvar data-var='time'\u003e09:15\u003c/var\u003e WIB"
},
{
"code": "gd21yqkj7q9n",
"impact": "maintenance",
"message": "Dear Valued Customers,\n\nWe hope this message finds you well.\n\nWe would like to inform you that the previously scheduled maintenance on December 19, 2025, has been rescheduled. Please find the updated details below.\n\nThe details of the maintenance are as follows:\nAgenda: Switching our Internet Service Provider (ISP).\nDay: Saturday.\nDate: 20 December 2025.\nTime: 00:00 - 00:30.\nDowntime Estimation: 30 Minutes.\nImpact: All VIDA services will experience degradation during the maintenance window.\n\nThis maintenance is part of our ongoing efforts to improve service quality and ensure a smoother, more secure experience for all our users. We understand that any downtime may cause inconvenience, and we sincerely apologize in advance.\n\nWe appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.\n\nSincerely,\nPT. Indonesia Digital Identity (VIDA) Customer Support Team",
"name": "[Scheduled] VIDA - SCHEDULED MAINTENANCE",
"timestamp": "Dec \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e01:42\u003c/var\u003e WIB"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "8zz7345xbhvy",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "VIDA Verify Service (FR\u0026Demog) - Authoritative Source Incident",
"timestamp": "Nov \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e19:04\u003c/var\u003e - \u003cvar data-var='time'\u003e21:02\u003c/var\u003e WIB"
},
{
"code": "z5z88gt5x2c1",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] VIDA - Rescheduled Maintenance Notification",
"timestamp": "Nov \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e02:11\u003c/var\u003e - \u003cvar data-var='time'\u003e03:14\u003c/var\u003e WIB"
},
{
"code": "1nv81jgr14jh",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Maintenance notice: Internal service upgrade and security patches",
"timestamp": "Nov \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e02:12\u003c/var\u003e - \u003cvar data-var='time'\u003e03:14\u003c/var\u003e WIB"
},
{
"code": "3jyr7hmd4f82",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "VIDA Verify Service (FR\u0026Demog) - Authoritative Source Incident",
"timestamp": "Nov \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e22:31\u003c/var\u003e - \u003cvar data-var='time'\u003e22:58\u003c/var\u003e WIB"
},
{
"code": "18mphtjbggh1",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "VIDA Verify Service (FR\u0026Demog) - Authoritative Source Incident",
"timestamp": "Nov \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e17:21\u003c/var\u003e - \u003cvar data-var='time'\u003e20:12\u003c/var\u003e WIB"
},
{
"code": "vxh7d15y1pkj",
"impact": "minor",
"message": "Service is stable and this incident has been resolved.",
"name": "VIDA Verify Service (FR/Demog/FR\u0026Demog) - Authoritative Source Incident",
"timestamp": "Nov \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e01:50\u003c/var\u003e - \u003cvar data-var='time'\u003e02:43\u003c/var\u003e WIB"
}
],
"name": "November",
"year": 2025
}
],
"start_time": "2025-11-01T00:00:00+07:00",
"time_zone": "Jakarta"
}
]
}