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List of sub-processors You can subscribe here to receive notifications about changes to our list of sub-processors Hosting Providers Sub-processor product / service Full legal name Org. number Corporate address Description of processing Data Processed Location & transfer mechanism Sub-processors Contact details Amazon AWS Amazon Bedrock Amazon Web Services EMEA SARL Org no: B186284 38 Avenue John F. Kennedy L-1855 Luxembourg Hosting and back-up of the Ardoq Services (primary data center) AI Services All customer data stored within Ardoq Customer choice Link Data Protection Officer for Amazon Web Services EMEA SARL: [email protected] Microsoft Azure Microsoft Ireland Operations Ltd Org no: IE256796 One Microsoft Place, South County Business Park, Leopardstown Dublin 18, Ireland Hosting and back-up of the Ardoq Services All customer data stored within Ardoq Customer choice Link Microsoft EU Data Protection Officer: One Microsoft Place, South County Business Park, Leopardstown Dublin 18, D18 P521, Ireland Telephone: +353 (1) 706-3117 Oracle* Oracle Norge AS Org no: 939 319 891 Vollsveien 2 Lysaker 1366 Norway Hosting and back-up of the Ardoq Services All customer data stored within Ardoq Saudi Arabia Please contact priavacy[at]ardoq[dot]com for the full list Global Data Protection Officer Willis Tower 233 South Wacker Drive, 45th Floor Chicago, IL 60606 U.S.A. Telephone: +1.737.867.1000 *Effective August 19, 2026, Oracle will serve as the exclusive data hosting provider for new customers requiring data storage within Saudi Arabia. Amazon AWS and Microsoft Azure data centers will not be used for these accounts, with the sole exception of AI services hosted via Amazon Bedrock in the EU. Ardoq Affiliates and third-party service provider apply to these customers unless agreed otherwise. For all other customers who do not require data hosting in Saudi Arabia, hosting providers remain limited to Amazon AWS, Amazon Bedrock, and Microsoft Azure. Ardoq Affiliates Sub-processor product / service Full legal name Org. number Corporate address Description of processing Data Processed Location & transfer mechanism Sub-processors Contact details Ardoq AS Ardoq AS Org no: 912017818 Grensen 9b, 0159 Oslo, Norway Customer support Ardoq users: name, email address, IP address, user role, user ID EU/EEA N/A [email protected] Ardoq Denmark ApS Ardoq Denmark ApS Org no: 39533189 Woods Office Augusthus, Amagerfælledvej 106, 2300 København, Denmark Customer support Ardoq users: name, email address, IP address, user role, user ID EU/EEA N/A [email protected] Ardoq UK Limited Ardoq UK Limited Org no: 224418076 2nd Floor, 1FA, 1 Finsbury Avenue, London EC2M 2PF, United Kingdom Customer support Ardoq users: name, email address, IP address, user role, user ID UK (Adequacy Decision) N/A [email protected] Ardoq Inc. Ardoq Inc. Org no: 83-3760760 443 Park Ave S 2nd Floor New York, NY 10016, USA Customer support Ardoq users: name, email address, IP address, user role, user ID USA (SCCs) N/A [email protected] Third Party Service Providers Sub-processor product / service Full legal name Org. number Corporate address Description of processing Data Processed Location & transfer mechanism Sub-processors Contact details Intercom Intercom R&D Unlimited Company Org no: IE538158 Stephen Court 18-21 St. Stephen’s Green Dublin 2, Ireland Customer support Communication Ardoq users: name, email address, IP address, user role, user ID EU/EEA Link Intercom Data Protection Officer: [email protected] Attensi Attensi AS Org no: 994 202 367 Gaustadalléen 21 0349 Oslo, Norway Customer training Ardoq users who wish to take additional training on how to use the platform: name, email address EU/EEA Link Attensi Data Protection Officer: [email protected] Beamer Joincube, Inc. Org no: 5428195 3500 South Dupont Highway Dover, Delaware 19901 United States In-Service communications Ardoq users: IP address, user role, hashed user ID EU/EEA Link https://trust.userflow.com/subprocessors SanaLabs Sana Labs AB Org no: 559060–6579 Riddargatan 32, 114 57 Stockholm, Sweden Customer training Ardoq users who wish to take additional training on how to use the platform: name, email address EU/EEA Link Data Protection Officer: [email protected] Navattic Navattic, Inc. EIN: 611953840 2261 Market St #4301 San Francisco, CA 94114, United States Customer training Ardoq users who wish to take additional training on how to use the platform: IP address and analytics on demo views and interactions, including clicked links USA (SCCs) Link [email protected] Google Workspace Gemini Enterprise Google Cloud EMEA Limited Org no: 502088-6775 Velasco, Clanwilliam Place, Dublin 2, Ireland Communication (email) Efficiency in customer success processes Ardoq users: name, email address, user role EU/EEA Link Data Privacy Officer for Google Workspace: [email protected] https://support.google.com/cloud/contact/dpo HubSpot HubSpot Ireland Limited Org no: IE515723 One Dockland Central, Guild Street, Dublin 1, Ireland Sending communication outside the service Ardoq users: name, email address, user role USA (SCCs + DPF) Link HubSpot Privacy Team [email protected] Salesforce SFDC Ireland Limited CRO: 394272 Level 1, Block A, Nova Atria North, Sandyford Business Park, Dublin 18, Ireland Customer success analysis Ardoq users: name, email address, user role EU/EEA Link Salesforce Privacy Team [email protected] RedShift Amazon Web Services EMEA SARL Org no: IE256796 38 avenue John F. Kennedy L-1855 Luxembourg User analytics Ardoq users: user ID, user role, tracking events (including links clicked) EU/EEA Link Data Protection Officer for Amazon Web Services EMEA SARL [email protected] Segment Twilio Ireland Limited Org no: IE557454 70 Sir John Rogerson's Quay, Dublin 2, D02 R296, Ireland User analytics Ardoq users: user ID, user role, tracking events (including links clicked) USA (SCCs + DPF) Link Office of the Data Protection Officer [email protected] Amplitude Amplitude, Inc. Org no: 0001866692 201 3rd Street, Suite 200 San Francisco, CA 94103 United States User analytics Ardoq users: user ID, user role, tracking events (including links clicked) EU/EEA Link [email protected] Dovetail Dovetail Research Pty. Ltd. ABN: 84 615 270 025 Level 1, 276 Devonshire Street, Surry Hills, NSW 2010, Australia Collecting and analyzing product feedback Champion Ardoq users: name, email address Any additional customer data shared during customer calls EU/EEA Link [email protected] Claude Cowork Claude Code Anthropic, PBC Org no.: 86-1696045 548 Market Street ST, 94104 San Francisco, California, United States AI-powered efficiency in Customer Success and Customer Support operations, customer communications (email and meetings), and usage analytics interpretation Ardoq users: name, email address, IP address, user role, user ID USA (SCCs) Link [email protected] Jira Atlassian Corporation Plc ACN: 102 443 916 Level 6, 341 George Street, Sydney, New South Wales, 2000, Australia Customer support and incident management Ardoq user reporting the incident or or affected: Name, email address, IP address, user role, user ID Additional data captured in the incident details EU/EEA Link [email protected] Slack Slack Technologies Limited Org no.: 558379 Salesforce Tower, 60 R801, North Dock, Dublin, Ireland Communication, customer support and incident management Ardoq user reporting the incident: Name, email address, IP address, user role, user ID EU/EEA Link [email protected] Sub-processors FAQs Here are some answers to common questions you may have about our use of sub-processors and our process for notifying you of any changes. What is a sub-processor? A sub-processor is a third-party vendor engaged by Ardoq to process customer data on our behalf. We use sub-processors to help us provide and support the Ardoq platform and services. Each sub-processor is bound by a contract that includes strict data protection obligations, and Ardoq remains fully responsible for their compliance. How does Ardoq select its sub-processors? We have a rigorous due diligence process for vetting potential sub-processors. Before engaging any sub-processor, we assess their security, privacy, and confidentiality practices to ensure they meet our high standards and legal obligations. This process is designed to ensure that your data is always handled securely and in accordance with data protection laws. Why did I receive a notification about an update to the sub-processor list? Under data protection regulations like GDPR, we are required to inform our customers in writing about any new sub-processors we intend to engage to process personal data included in the data that our customer upload on our platform. We believe in being transparent with all our customers about how their data is handled, which is why we send these notifications to our entire customer base. Where can I find a list of Ardoq’s current sub-processors? For a complete and up-to-date list of our sub-processors and the services they provide, please visit our sub-processor webpage, available at https://www.ardoq.com/sub-processors. This page also provides information on the location where data is processed by each sub-processor. You can always subscribe to receive updates on any changes to the sub-processor list of Ardoq on the same page. What is my right to object to a new sub-processor? As our customer, you have the right to object to the appointment of a new sub-processor within 30/45/60 days (depending on the contract) from the date of notification. Please note that any objections must be based on reasonable grounds relating to data protection. What happens if I object? As our customer, you have the right to object to the appointment of a new sub-processor within 30/45/60 days (depending on the contract) from the date of notification. Please note that any objections must be based on reasonable grounds relating to data protection. If you object to a new sub-processor, please notify us in writing at [email protected] within 30/45/60 days (depending on the contract) from the notification date. We will then work with you in good faith to discuss your concerns and explore a commercially reasonable resolution. Will this update change the service I receive from Ardoq? No. This update has no impact on the functionality or delivery of Ardoq’s services. You will continue to receive the same level of service as outlined in your agreement with us. We have previously restricted artificial intelligence (AI) usage at the contract level. Will this update have any impact on the agreement? No. This update does not override or modify the contractual restrictions related to the use of artificial intelligence (AI). Your existing agreement with Ardoq, including any provisions limiting or prohibiting AI use, remains in effect. Although certain sub-processors support our AI capabilities, these features will only be enabled where your current contractual framework doesn't restrict their use. Do I need to take any action? No action is required unless you have a specific objection to the new sub-processor based on data protection grounds. Otherwise, the notification is for your information only. How does Ardoq ensure that sub-processors protect my data? We have legally binding contracts, known as Data Processing Agreements (DPAs), in place with all our sub-processors. These agreements mirror the data protection commitments we have made to you in our DPA and require sub-processors to adhere to the same high standards for data security and confidentiality. Ardoq remains fully liable for the performance of our sub-processors. What about international data transfers? When Ardoq engages a sub-processor that transfers data outside of the European Economic Area (EEA), we ensure that a valid legal mechanism is in place to protect the data. This may include relying on an Adequacy Decision from the European Commission, implementing Standard Contractual Clauses (SCCs), or working with sub-processors that are certified under the Data Privacy Framework (DPF). Will this change where my data is stored? No, this update does not impact the location of your primary data center. Ardoq remains committed to hosting your data in the region you have specified, in accordance with our contractual obligations. When will this appointment take effect? The new sub-processors will be formally appointed at the expiration of the 30/45/60 day period (depending on the contract) from the date of the notification you received, allowing time for customer review and objection. What if I have more questions? We're here to help. If you have any further questions, please do not hesitate to contact us at [email protected]. Please reference "Sub-processor Update" in your communication so we can direct your query to the correct team promptly. We Value Your Business and Respect Your Privacy Protection of customer data is critical to Ardoq, and information security is considered a high priority by senior management. Read on to learn more about Ardoq’s approach to safeguarding the confidentiality, integrity and availability of information stored and processed by the Ardoq Cloud platform. Information Security 2013-2026 © Ardoq AS. All Rights Reserved.