Third Party Index

Ardoq

ardoq.com

Subprocessors

18 third parties, 3 affiliates. CSV · Atom

NamePurposeLocationListed since
Amazon AWS AI Services; Hosting and back-up of the Ardoq Services (primary data center)Customer choice
Amplitude User analyticsEU/EEA
Attensi Customer trainingEU/EEA
Beamer In-Service communicationsEU/EEA
Claude Cowork AI-powered efficiency in Customer Success and Customer Support operations, customer communications (email and meetings), and usage analytics interpretationUSA (SCCs)
Dovetail Collecting and analyzing product feedbackEU/EEA
Google Workspace Communication (email); Efficiency in customer success processesEU/EEA
HubSpot Sending communication outside the serviceUSA (SCCs + DPF)
Intercom Communication; Customer supportEU/EEA
Jira Customer support and incident managementEU/EEA
Microsoft Azure Hosting and back-up of the Ardoq ServicesCustomer choice
Navattic Customer trainingUSA (SCCs)
Oracle Hosting and back-up of the Ardoq ServicesSaudi Arabia
RedShift User analyticsEU/EEA
Salesforce Customer success analysisEU/EEA
SanaLabs Customer trainingEU/EEA
Segment User analyticsUSA (SCCs + DPF)
Slack Communication, customer support and incident managementEU/EEA
Ardoq affiliates (3)
NamePurposeLocationListed since
Ardoq AS Customer supportEU/EEA; USA (SCCs)
Ardoq Denmark ApS Customer supportEU/EEA
Ardoq UK Limited Customer supportUK (Adequacy Decision)

Service status

Jul 3: no incident reportedJul 4: no incident reportedJul 5: no incident reportedJul 6: no incident reportedJul 7: no incident reportedJul 8: no incident reportedJul 9: no incident reportedJul 10: no incident reportedJul 11: no incident reportedJul 12: no incident reportedJul 13: no incident reportedJul 14: no incident reportedJul 15: no incident reportedJul 16: no incident reportedJul 17: no incident reportedJul 18: no incident reportedJul 19: no incident reportedJul 20: no incident reportedJul 21: no incident reportedJul 22: no incident reportedJul 23: no incident reportedJul 24: no incident reportedJul 25: no incident reportedJul 26: no incident reportedJul 27: no incident reportedJul 28: no incident reportedJul 29: no incident reportedJul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: 1 incident (1 minor)Aug 4: no incident reportedAug 5: no incident reportedAug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: 1 incident (1 minor)Sep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reported

90 days agotoday

  • 2 incidents in 90 days
  • 0 major or critical
BeganIncidentImpactLasted
Performance Issues in US Data Centerminor—
Degraded Performance: Delayed Synchronization in Gremlin Queries & Reportsminor—
Performance issue with Workspace Mode and Platform Responsivenessminor1 h 7 min
Resolved: AI Query Builder Disruptionminor—
Issue with Workspace and Scenario Creationminor30 min
AI Tools – Report generation failuresno impact stated—
Performance issue with Workspace Mode and Platform Responsivenessminor6 h 2 min

Incidents per month

0 2 4 Apr 2026: 2 incidents (1 minor, 1 no impact stated) · partial: our history begins Apr 16 · typical time to resolve 6 h 2 min May 2026: 3 incidents (3 minor) · typical time to resolve 1 h 7 min Jun 2026: 0 incidents Jul 2026: 0 incidents Aug 2026: 1 incident (1 minor) Sep 2026: 1 incident (1 minor) Apr 2026May Jun Jul Aug Sep

critical major minor no impact stated before or partly before our history

As Ardoq's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.

Rating badge for Ardoq's site

Ardoq transparency rating

It updates with the rating.

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