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en en de Service + Support Service Community Documentation Customer Support Platform Status Support Education & Certification Professional Services Login Platform Agentic ITOps Platform The BigPanda agentic ITOps platform uses AI to automate IT detection, triage, and resolution, improving operational efficiency and reducing downtime and costs. Explore the Platform Platform Overview AI Incident Prevention AI Detection & Response AI Incident Assistant IT Knowledge Graph Integrations Jira ServiceNow All Integrations Solutions Transform ITSM with Agentic ITOps Learn how enterprises can empower incident management teams with AI assistance by integrating agentic AI into their incident management strategy. Get the e-book Solutions for Automating L1 Detection & Response Empowering L2, L3, and SRE with AI Assistance Predicting & Preventing Incidents & Outages Industries Financial Services Insurance Managed Service Providers Manufacturing Retail Airlines All Industries My role is IT Operations Incident Management IT Service Management Site Reliability Engineering Customers Resources Derisking IT Change Management with Agentic AI Discover how agentic AI transforms the IT change management process to predict high-risk changes, prevent incidents, and protect engineering time. Read the White Paper Resource Type AIOps Blog Case Studies E-books Webinars & Events All Resources Resource Topic Agentic ITOps AIOps Alert Intelligence Analytics Automation Incident Management Incident Prevention Integration ITOps Monitoring Customer Resources Customer Support Professional Services BigPanda Education Company Careers We’re looking for talented, passionate, creative, and fun people to join our embarrassment of Pandas. (Yes, that’s really what a group of pandas is called!) Learn More About Us Our Story Leadership Investors Partners Values and Culture Careers Media and Recognition Awards Analysts Reports Newsroom Service + Support Service Community Documentation Customer Support Platform Status Support Education & Certification Professional Services Login Language Login Get a demo Contact us BigPanda Subprocessors Sign up here to receive notifications of new subprocessors. BigPanda Subprocessor, Subcontractor, and Subsidiaries To support the delivery of our Service, BigPanda, Inc. (“BigPanda” “we” or “our”) may engage and use third-party data processors (each, a “Subprocessor“) with access to Customer Personal Data as defined in applicable data protection laws, also referred to as “Personal Information, ””PI,” “PII,” “Personal Data” (collectively known as “Personal Data”). Terms used on this page but not defined have the meaning set forth in the agreement between Customer and BigPanda for the provision of the Service (the “Agreement”). BigPanda Subprocessors A sub-processor is a third-party vendor contracted to provide processing activities on behalf of BigPanda in connection with the delivery of our services. Our sub-processors support specific functions such as cloud hosting, data storage, and/or analytics. BigPanda only shares the minimum necessary data with sub-processors, and strictly within the scope of services they are contracted to provide. Each sub-processor is subject to contractual obligations, including data protection terms and security requirements, to ensure alignment with applicable laws and BigPanda’s data protection commitments. Subprocessor Description Location Amazon Web Services, Inc. Cloud Service Provider: Used to provide core infrastructure, hosting, storage, and compute services that support the delivery and scalability of the BigPanda SaaS platform. US EU (Germany) Sisense Inc. Cloud Service Provider: Used to power embedded analytics and data visualization, enabling BigPanda to deliver interactive dashboards and reporting capabilities within its platform. US Snowflake, Inc. Cloud Service Provider: Used to deliver secure and scalable data analytics capabilities, enabling BigPanda to process, store, and analyze large volumes of operational and performance data. US ThoughtSpot Cloud Service Provider: Used to provide embedded analytics and interactive dashboards, enabling self-service reporting and data insights within the BigPanda platform. US OpenAI Cloud Service Provider: Used to support AI-powered features such as natural language processing and generative responses, enabling enhanced automation and insights within the BigPanda platform. US Microsoft Azure OpenAI Cloud Service Provider: Used to support AI-driven capabilities such as language understanding and text analytics, enabling BigPanda to enhance automation and contextual insights within its platform. US MongoDB, Atlas Service Cloud Service Provider: Used to provide managed cloud database services, supporting the secure storage, processing, and scalability of application data within the BigPanda platform. US Neo4j, AuraDB Service Cloud Service Provider: Used to provide managed graph database services, enabling the storage and analysis of relationship-based data to support advanced analytics and application functionality within the BigPanda platform. US Google Cloud, Vertex AI Service Cloud Service Provider: Used to support AI-driven capabilities such as language understanding, generative responses, and machine learning analytics, enabling BigPanda to deliver enhanced automation and contextual insights across the platform. US Oracle Cloud Infrastructure (OCI), Generative AI Service Cloud Service Provider: Used to support AI-driven capabilities such as language understanding, generative responses, and machine learning analytics, enabling BigPanda to deliver enhanced automation and contextual insights across the platform. US ClickHouse Cloud Cloud Service Provider: Used to support high-speed storage and querying of operational data flowing into BigPanda’s AI Detection and Response capabilities, enabling BigPanda to deliver enhanced detection accuracy and faster contextual insights across the platform. US Subprocessors BigPanda (Customer Opt-in Features) Note: The following subprocessors are applicable only if the customer elects to use the BigPanda AI Incident Assistant opt-in AI features. These services are optional and not enabled by default. Subprocessors supporting these features are engaged solely in connection with their use. Subprocessor Description Location Recall.ai Cloud Service Provider: Used to capture and analyze meeting content from supported video conferencing platforms, enabling transcription and automated documentation. US Assembly.ai Cloud Service Provider: Used to support speech-to-text transcription capabilities, enabling BigPanda to convert meeting audio into actionable text for documentation and analysis. US BigPanda Subcontractors A subcontractor is a third-party organization contracted to perform a specific task that supports the delivery, maintenance, or enhancement of BigPanda’s services such as technical operations, customer support, or professional services. BigPanda provides only the minimum necessary access and permissions required to perform the tasks defined within the scope of services they are contracted to provide. Subcontractors are subject to contractual obligations, including data protection terms and security requirements, to ensure alignment with applicable laws and BigPanda’s data protection commitments. Subcontractor Description Location None BigPanda Subsidiaries Depending on the geographic location of a Customer or their authorized users, BigPanda may also engage one or more of the following subsidiaries to deliver some or all of the services to a Customer. Subsidiaries Location BigPanda UK Ltd. United Kingdom BigPanda M.S. Ltd. Israel Israel Sign up here to receive notifications of new subprocessors. 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