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Sub-processors LAST UPDATED: November 1, 2026 Sendbird uses certain sub-processors to assist in providing its services. This page identifies third-party sub-processors that process personal data on behalf of Sendbird's customers in connection with the delivery of Sendbird's services. Vendors used solely for Sendbird's internal business operations (e.g., sales, HR, or finance tools) are not included in this list. Before engaging any sub-processors, Sendbird performs strict due diligence to ensure Sendbird's customer data remain secure and protected. This list may be updated from time to time. To obtain the most updated copy, please contact compliance@sendbird.com. Entity name Purpose Corporate location Alta.AI Internal AI sales engagement tool for inbound and outbound activities, integrated with CRM systems (e.g., Salesforce) United States Amazon Web Services, Inc. Used to run API services and main storage services United States Anthropic (Claude API) LLM provider for Sendbird's AI Agent product (customer-facing inference), powered by Anthropic's Claude API. Zero Data Retention (ZDR) applies: Anthropic does not retain any input or output data. United States Anthropic (Claude Code) AI-assisted software development, debugging, and code review tool used internally by Sendbird engineering and support personnel. Customer Data is not used to train models; inputs and outputs may be retained by the provider for up to 30 days solely for abuse monitoring. United States AssemblyAI Speech-to-text processing service used to support Sendbird’s Voice AI Agent functionality United States Atlassian Corporation Plc Issue tracking, documentation, collaboration, service management, and AI-powered features (Rovo) for enterprise search, content summarization, and workflow assistance within Atlassian Cloud, used to support business operations Australia Baseten AI inference platform used to run open-source and custom language models that power Sendbird's AI Agent product United States Cartesia Speech-to-text (STT) and text-to-speech (TTS) services used to support Sendbird’s voice-based AI agent functionality United States Centralize Internal sales operations tool used to map customer organizations, identify stakeholders, and manage account relationships United States Cerebras Systems, Inc. Cloud-based AI inference infrastructure to support Sendbird’s AI agent features United States and European Union Clay Data enrichment platform with AI powered functionality United States Cohere Improves quality of RAG process in AI products by reranking API powered by Rerank models Canada and United States CyberHaven Data Loss Prevention (DLP) solution United States Docusign Electronic signatures provider United States DocuSmart, Inc. (dba Lexion) Contract management system United States Drata Compliance monitoring tool and Trust Center United States Fireworks AI AI inference platform used to run open-source language models that power specific Sendbird AI-powered features. Fireworks AI processes inference inputs solely to generate model outputs and does not use customer data to train or improve its own models. United States FiveTran Data pipeline platform United States FriendliAI Corp. LLM inference serving for Sendbird's internal AI features; hosts Sendbird's fine-tuned language models on dedicated endpoints United States Functional Software, Inc. Error monitoring software United States Google, Inc. Collaboration tools (e.g., Gmail, Drive, Meet), data warehouse (BigQuery), and LLM services (Gemini) used to support: 1) internal productivity and 2) AI development United States Langfuse Open Source LLM Engineering Platform for tracing, evaluation, prompt management, and metrics to debug and improve the LLM application United States Leandata, Inc. Lead routing platform United States LiveKit Real-time audio and video communication infrastructure used to support Sendbird's voice-based AI agent functionality United States Looker Data Sciences, Inc. Business intelligence platform United States Marketo, Inc. Marketing automation platform United States MessageBird SMS service provider Netherlands Microsoft Azure (e.g., Azure OpenAI, Document Intelligence) Used to power AI features like language model inference and document parsing United States MongoDB, Inc. Reranking API (Voyage AI, via MongoDB Atlas) used to reorder knowledge-base search results by relevance in Sendbird's AI Agent RAG pipeline United States NHN Cloud SMS service provider South Korea OpenAI (Codex) AI-assisted software development, debugging, and code review tool used internally by Sendbird engineering and support personnel. Customer Data is not used to train models; inputs and outputs may be retained by the provider for up to 30 days solely for abuse monitoring. United States OpenAI (GPT API) Provides processing of large language models via API to power Sendbird's AI Agent product. Zero Data Retention (ZDR) applies: OpenAI does not retain any input or output data. United States Panther Labs Inc. Security information and event management United States Sendbird Korea, Inc. Sendbird subsidiary South Korea Stripe, Inc. Online payment processing United States Supabase Backend infrastructure used to support internal operational tooling and analytics workflows United States Telnyx PSTN/SIP routing provider to enable voice capabilities for Sendbird AI Voice Agent United States Twilio Inc. Phone number, Voice, and Messaging (SMS, OTP) API provider United States Twingate Secure remote access to private resources using a Zero Trust, identity-based networking model United States TypeSafe AI Classification/decision-model API (Jev) used for intent classification and routing steps in Sendbird's AI Agent pipeline United States Upstage Co., Ltd. LLM inference provider used to generate responses for Sendbird's AI Agent South Korea Vercel Hosting platform used to operate internal developer tooling and productivity workflows United States VESSL AI Managed GPU compute platform used to fine-tune Sendbird's AI models; processes anonymized training data under Sendbird's instruction South Korea Vonage SMS service provider United States Wispr Flow AI voice dictation and transcription service United States Zapier Automate internal data workflows by facilitating the transfer and synchronization of datasets between Sendbird’s internal analytics systems and third-party marketing tools United States