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BLOGRun AI wherever your compliance framework demands. Read blog > >> BLOGRetrieval accuracy is now a competitive advantage Read blog > >> For purposes of Data Protection Law, as defined in our DPA, MongoDB may engage the following entities as Subprocessors to process personal data that you upload to MongoDB’s Cloud Services (“Customer Personal Data”): Third Party Entity Description of Subprocessing Data Types Amazon Web Services, Inc. Cloud Provider MongoDB Atlas runs on top of AWS, GCP, and Microsoft Azure. These cloud providers host the personal data you store in the Cloud Services. Google LLC Cloud Provider " " Microsoft Corp Cloud Provider " " Third Party Entity Description of Subprocessing Amazon Web Services, Inc. Cloud Provider Google LLC Cloud Provider Microsoft Corp Cloud Provider Data Types Amazon Web Services, Inc. MongoDB Atlas runs on top of AWS, GCP, and Microsoft Azure. These cloud providers host the personal data you store in the Cloud Services. Google LLC " " Microsoft Corp " " The MongoDB Affiliates below may also act as Subprocessors to the extent that these Affiliates process Customer Personal Data when providing technical support to customers: Affiliate Entity Location MongoDB, Inc. United States MongoDB Ltd. Ireland MongoDB Canada, Inc. Canada MongoDB Australia Pty Ltd. Australia MongoDB Israel Inc. Israel MongoDB France SARL France MongoDB Software India Private Limited India MongoDB Italy S.R.L Italy MongoDB España, S.L. Spain and Portugal MongoDB Serviços de Software No Brasil Ltda Brazil MongoDB Singapore Pte. Ltd. Singapore MongoDB Poland Poland MongoDB Deutsche GmbH Germany MongoDB UK Limited United Kingdom Affiliate Entity Location MongoDB, Inc. United States MongoDB Ltd. Ireland MongoDB Canada, Inc. Canada MongoDB Australia Pty Ltd. Australia MongoDB Israel Inc. Israel MongoDB France SARL France MongoDB Software India Private Limited India MongoDB Italy S.R.L Italy MongoDB España, S.L. Spain and Portugal MongoDB Serviços de Software No Brasil Ltda Brazil MongoDB Singapore Pte. Ltd. Singapore MongoDB Poland Poland MongoDB Deutsche GmbH Germany MongoDB UK Limited United Kingdom AI Features & Products Customer Personal Data may be processed by the following subprocessors if you choose to utilize certain optional AI features of the Cloud Services: Legal Entity Description of Processing Location Microsoft Corp (Azure OpenAI) AI models for certain optional generative AI features included in the Cloud Services United States Google LLC Model hosting services for the optional embedding and reranking model services included in the Cloud Services United States, Europe Baseten Labs, Inc. Inference services for the optional embedding and reranking model services included in the Cloud Services United States, Europe Amazon Web Services, Inc. Model hosting services for the optional embedding and reranking model services included in the Cloud Services United States, Europe Legal Entity Description of Processing Microsoft Corp (Azure OpenAI) AI models for certain optional generative AI features included in the Cloud Services Google LLC Model hosting services for the optional embedding and reranking model services included in the Cloud Services Baseten Labs, Inc. Inference services for the optional embedding and reranking model services included in the Cloud Services Amazon Web Services, Inc. Model hosting services for the optional embedding and reranking model services included in the Cloud Services Location Microsoft Corp (Azure OpenAI) United States Google LLC United States, Europe Baseten Labs, Inc. United States, Europe Amazon Web Services, Inc. United States, Europe Other Third-Party Service Providers Acting as a data controller under Article 4 of GDPR, and in accordance with our Privacy Policy, we may engage other service providers to perform certain processing activities, including the following: Third-Party Entity Description of Processing Data Types Headquartered Location Okta, Inc. Authentication Services Okta receives and stores basic information in the course of authenticating you into the service via federated single sign in (e.g, first and last name, business contact info, email). San Francisco, CA Twilio, Inc. 2FA and SMS Alerts If you turn on two-factor authentication or SMS alerts, Twilio receives basic info to provide you authentication codes and text alerts (e.g., phone number). San Francisco, CA Salesforce.com, Inc. Support Portal If you engage in support within the Salesforce portal, Salesforce receives basic info related to your case and subscription (e.g., name, email, phone number, company, country, Atlas ID). If you include other personal data in your support tickets (e.g., snippets of database logs, query outputs, etc.), this information would also be processed by Salesforce. San Francisco, CA Intercom R&D Unlimited Co. Chat Support If you initiate a chat in the Atlas UI chatbot, Intercom receives basic info related to your case (e.g., name, email, phone number, company, country, Atlas ID). If you include other personal data in your support chats (e.g., snippets of database logs, query outputs, etc.), this information would also be processed by Intercom. San Francisco, CA Talkdesk, Inc. Voice Support If you engage in telephone support, Talkdesk receives basic contact info (e.g., name, phone number). San Francisco, CA Google Inc. Email Support If you engage in email support via Gmail, Google receives basic contact info (e.g., name, email address). If you include other personal data in your support emails (e.g., snippets of database logs, query outputs, etc.), this information would also be processed by Google. Mountain View, CA Box, Inc. File Sharing for Remote Consulting Services If you choose to share files with us during the delivery of remote Consulting Services, Box receives basic contact info as well as any personal data included in those files. Redwood City, CA Coveo Software Corp. Support Search Functionality Coveo is a federated search engine that allows you to search for basic support info as well as your historical and active support tickets. If you engage in support within the Salesforce portal, those support tickets would be integrated into Coveo. If you include other personal data in your support tickets (e.g., snippets of database logs, query outputs, etc.), this information would also be processed by Coveo. Quebec City, Canada Fastly, Inc. Content Delivery Network for Support If you engage in support within the Salesforce portal, information transmitted to and from MongoDB will be transmitted through Fastly’s servers. If you include other personal data in your support tickets (e.g., snippets of database logs, query outputs, etc.), this information would also be processed by Fastly. San Francisco, CA Stripe Inc. Payment Processor Stripe receives billing information, such as your name, credit card details, and address, if you pay for MongoDB services by credit card. San Francisco, CA Third-Party Entity Description of Processing Okta, Inc. Authentication Services Twilio, Inc. 2FA and SMS Alerts Salesforce.com, Inc. Support Portal Intercom R&D Unlimited Co. Chat Support Talkdesk, Inc. Voice Support Google Inc. Email Support Box, Inc. File Sharing for Remote Consulting Services Coveo Software Corp. Support Search Functionality Fastly, Inc. Content Delivery Network for Support Stripe Inc. Payment Processor Data Types Okta, Inc. Okta receives and stores basic information in the course of authenticating you into the service via federated single sign in (e.g, first and last name, business contact info, email). Twilio, Inc. If you turn on two-factor authentication or SMS alerts, Twilio receives basic info to provide you authentication codes and text alerts (e.g., phone number). Salesforce.com, Inc. If you engage in support within the Salesforce portal, Salesforce receives basic info related to your case and subscription (e.g., name, email, phone number, company, country, Atlas ID). If you include other personal data in your support tickets (e.g., snippets of database logs, query outputs, etc.), this information would also be processed by Salesforce. Intercom R&D Unlimited Co. If you initiate a chat in the Atlas UI chatbot, Intercom receives basic info related to your case (e.g., name, email, phone number, company, country, Atlas ID). If you include other personal data in your support chats (e.g., snippets of database logs, query outputs, etc.), this information would also be processed by Intercom. Talkdesk, Inc. If you engage in telephone support, Talkdesk receives basic contact info (e.g., name, phone number). Google Inc. If you engage in email support via Gmail, Google receives basic contact info (e.g., name, email address). If you include other personal data in your support emails (e.g., snippets of database logs, query outputs, etc.), this information would also be processed by Google. Box, Inc. If you choose to share files with us during the delivery of remote Consulting Services, Box receives basic contact info as well as any personal data included in those files. Coveo Software Corp. Coveo is a federated search engine that allows you to search for basic support info as well as your historical and active support tickets. If you engage in support within the Salesforce portal, those support tickets would be integrated into Coveo. If you include other personal data in your support tickets (e.g., snippets of database logs, query outputs, etc.), this information would also be processed by Coveo. Fastly, Inc. If you engage in support within the Salesforce portal, information transmitted to and from MongoDB will be transmitted through Fastly’s servers. If you include other personal data in your support tickets (e.g., snippets of database logs, query outputs, etc.), this information would also be processed by Fastly. Stripe Inc. Stripe receives billing information, such as your name, credit card details, and address, if you pay for MongoDB services by credit card. Headquartered Location Okta, Inc. San Francisco, CA Twilio, Inc. San Francisco, CA Salesforce.com, Inc. San Francisco, CA Intercom R&D Unlimited Co. San Francisco, CA Talkdesk, Inc. San Francisco, CA Google Inc. Mountain View, CA Box, Inc. Redwood City, CA Coveo Software Corp. Quebec City, Canada Fastly, Inc. San Francisco, CA Stripe Inc. San Francisco, CA