Snapshot 202601
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
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"body": "The DaVinci Analytics delay remains elevated. We are continuing to investigate the root cause of this issue.\n\nWe will provide the next update in approximately 30 minutes, or sooner as information becomes available.\n\nFor the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.",
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"body": "Ping Identity is aware of an issue impacting the analytics for the PingOne DaVinci service in the US geography. Some analytics events are delayed up to 30 minutes. We are currently investigating.\n\nWe will provide the next update in approximately 30 minutes, or sooner as information becomes available.\n\n\nFor the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.",
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},
{
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"name": "PingOne Advanced Services - All Geographies - United States East Customer Admin Portal",
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}
],
"body": "This incident has been resolved.",
"created_at": "2026-10-24T15:40:19.448Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-10-24T15:40:19.448Z",
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"updated_at": "2026-10-24T15:40:19.448Z",
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},
{
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{
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"name": "PingOne Advanced Services - All Geographies - Australia Customer Admin Portal",
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},
{
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},
{
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},
{
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},
{
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},
{
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}
],
"body": "We are performing emergency maintenance on the PingOne Advanced Services (P1AS) Profile repository services.\n\nDuring the maintenance window, some profile and configuration service requests will be temporarily paused. There is no expected impact to end-user authentication or running customer workloads.\n\nCustomer consoles, including the PingFederate Administration console and self-service console, will remain available. Administrative APIs will also remain available.\n\nThe maintenance window is expected to extend through mid-next week. We will provide the confirmed schedule and a further update as soon as they are available.",
"created_at": "2026-10-24T15:28:02.726Z",
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"display_at": "2026-10-24T15:28:02.726Z",
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"status": "identified",
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"updated_at": "2026-10-24T15:28:02.726Z",
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}
],
"metadata": {},
"monitoring_at": null,
"name": "Emergency Maintenance - PingOne Advanced Services",
"page_id": "4743169cznmw",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": "24",
"resolved_at": "2026-10-24T15:40:19.448Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
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"status": "resolved",
"updated_at": "2026-10-24T15:40:19.480Z"
},
{
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},
{
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},
{
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},
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},
{
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"description": "From 18:22 to 21:15 UTC, some PingOne SSO users that had linked accounts or used an external IDP experienced problems authenticating. This problem was resolved at 21:15 UTC through a service rollback.",
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{
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},
{
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},
{
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},
{
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},
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},
{
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"description": "Service used by AD Connect to communicate with PingOne. Users would receive an error after authenticating at AD Connect if there is impact to this service.",
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"name": "AD Connect \u0026 Routing Service",
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},
{
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},
{
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},
{
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},
{
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"description": "Service responsible for PingID SDK.",
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{
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},
{
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},
{
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},
{
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},
{
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"description": "Service responsible for the PingOne Administration portal. Admins will not be able to authenticate to https://admin.pingone.com to perform administration functions within PingOne.",
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},
{
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},
{
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},
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},
{
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},
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},
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},
{
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},
{
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},
{
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},
{
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},
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},
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},
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},
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},
{
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},
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},
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},
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},
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},
{
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},
{
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},
{
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},
{
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},
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},
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},
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},
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},
{
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},
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},
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},
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},
{
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},
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},
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},
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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"name": "PingOne and PingOne Services - Singapore (.sg services) - Admin Console Dashboards",
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},
{
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"name": "PingOne and PingOne Services - Singapore (.sg services) - PingOne Recognize",
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}
],
"body": "This incident has been resolved; services in all geographies have been recovered for the past 60+ minutes. \n\nIf you would like to receive the Root Cause Analysis when it becomes available, please submit a support ticket with your request. \n\nIf you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.",
"created_at": "2026-10-06T20:29:37.850Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-06T20:29:37.850Z",
"id": "btxg82kxcd3w",
"incident_id": "bdlp3pt9lqvt",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-06T20:29:37.850Z",
"wants_twitter_update": false
},
{
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],
"body": "Remediation work has completed and we are monitoring closely to confirm full recovery across all impacted services and geographies. \n\n\nFor the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.",
"created_at": "2026-10-06T20:13:40.937Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-06T20:13:40.937Z",
"id": "qq1jhtp76rdj",
"incident_id": "bdlp3pt9lqvt",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-06T20:13:40.937Z",
"wants_twitter_update": false
},
{
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],
"body": "A fix has been implemented and we are monitoring closely to confirm full recovery across all impacted services and geographies. \n\n** Users may observe some residual impact with PingOne Protect in the CA geography as systems continue to recover. ** \n\nFor the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.",
"created_at": "2026-10-06T19:58:53.856Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-06T19:58:53.856Z",
"id": "xqn357t56k2f",
"incident_id": "bdlp3pt9lqvt",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-06T19:58:53.856Z",
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},
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"body": "A fix has been implemented, services continue to move into a healthy state and we are monitoring closely to ensure full recovery. \n\n\nFor the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.",
"created_at": "2026-10-06T19:32:29.725Z",
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"display_at": "2026-10-06T19:32:29.725Z",
"id": "yd0mw6n8gc8b",
"incident_id": "bdlp3pt9lqvt",
"status": "monitoring",
"tweet_id": null,
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"updated_at": "2026-10-06T19:32:29.725Z",
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},
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],
"body": "Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. \n\nOur teams are finalizing work on restoration of services.\n\n** We continue to see recovery on all services, all geographies ** \n\nFor the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.",
"created_at": "2026-10-06T19:13:59.972Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-06T19:13:59.972Z",
"id": "r41829mqk6w4",
"incident_id": "bdlp3pt9lqvt",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-06T19:13:59.972Z",
"wants_twitter_update": false
},
{
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},
{
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{
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{
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},
{
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},
{
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"name": "PingOne and PingOne Services - Singapore (.sg services) - Admin Console Dashboards",
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{
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],
"body": "Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. \n\nOur teams are continuing to work on restoration of services. \n\n** The PingOne for Enterprise service for all geographies has recovered and is under monitoring ** \n** We are seeing partial recovery in the EU, CA, and SG geographies and they are under monitoring ** \n** We are seeing a recurrence of partial service disruption in the US geography - cause identified, remediation underway ** \n\n\nFor the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.",
"created_at": "2026-10-06T18:54:25.625Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-06T18:54:25.625Z",
"id": "w3jmt2w0tfkv",
"incident_id": "bdlp3pt9lqvt",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-06T18:54:25.625Z",
"wants_twitter_update": false
},
{
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{
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{
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{
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{
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},
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},
{
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},
{
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},
{
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{
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{
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{
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},
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},
{
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},
{
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},
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},
{
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{
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},
{
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},
{
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},
{
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"name": "PingOne and PingOne Services - Singapore (.sg services) - Admin Console Dashboards",
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},
{
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],
"body": "Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. \n\nOur teams are continuing to work on restoration of services. \n\n** The PingOne for Enterprise service for all geographies has recovered and is under monitoring ** \n** We are seeing partial recovery in the EU, CA, and SG geographies and they are under monitoring ** \n** We are seeing a recurrence of partial service disruption in the US geography - cause identified, remediation underway ** \n\n\nFor the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.",
"created_at": "2026-10-06T18:36:53.773Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-06T18:36:53.773Z",
"id": "1r17jxxkywwl",
"incident_id": "bdlp3pt9lqvt",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-06T18:36:53.773Z",
"wants_twitter_update": false
},
{
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{
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{
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{
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{
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],
"body": "Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. \n\nOur teams are continuing to work on restoration of services. \n\n**The US geography has recovered and is under monitoring ** \n** The PingOne for Enterprise service for all geographies has recovered and is under monitoring ** \n\nFor the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.",
"created_at": "2026-10-06T18:16:12.415Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-06T18:16:12.415Z",
"id": "xstk28z182m4",
"incident_id": "bdlp3pt9lqvt",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-06T18:16:12.415Z",
"wants_twitter_update": false
},
{
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],
"body": "Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. \n\nOur teams are continuing to work on restoration of services. \n\n**The US geography has recovered and is under monitoring ** \n\nWe are increasing our communication cadence and will provide the next update in approximately 15 minutes, or sooner as information becomes available.\n\n\nFor the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.",
"created_at": "2026-10-06T17:58:29.631Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-06T17:58:29.631Z",
"id": "c4yq4s80s2ph",
"incident_id": "bdlp3pt9lqvt",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-06T17:58:29.631Z",
"wants_twitter_update": false
},
{
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],
"body": "Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. \n\nOur teams are continuing to work on restoration of services. \n\n**The US geography has recovered and is under monitoring ** \n\nWe are increasing our communication cadence and will provide the next update in approximately 15 minutes, or sooner as information becomes available.\n\nFor the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.",
"created_at": "2026-10-06T17:57:03.057Z",
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"deliver_notifications": true,
"display_at": "2026-10-06T17:57:03.057Z",
"id": "7g0xr4757m7r",
"incident_id": "bdlp3pt9lqvt",
"status": "identified",
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{
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},
{
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},
{
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],
"body": "Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. \n\nOur teams are continuing to work on restoration of services. \n\nWe are increasing our communication cadence and will provide the next update in approximately 15 minutes, or sooner as information becomes available.\n\n\nFor the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.",
"created_at": "2026-10-06T17:45:35.620Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-06T17:45:35.620Z",
"id": "1wscybppfrrq",
"incident_id": "bdlp3pt9lqvt",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-06T17:45:35.620Z",
"wants_twitter_update": false
},
{
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],
"body": "Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. \n\nOur teams are continuing to work on restoration of services. \n\nWe will provide the next update in approximately 60 minutes, or sooner as information becomes available.\n\n\nFor the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.",
"created_at": "2026-10-06T17:30:48.409Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-06T17:30:48.409Z",
"id": "vg963sb06yq4",
"incident_id": "bdlp3pt9lqvt",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-06T17:30:48.409Z",
"wants_twitter_update": false
},
{
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],
"body": "Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. Our teams are implementing a fix.\n\nWe will provide the next update in approximately 60 minutes, or sooner as information becomes available.\n\n\nFor the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.",
"created_at": "2026-10-06T16:50:21.925Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-06T16:50:21.925Z",
"id": "gx7snszwnpsq",
"incident_id": "bdlp3pt9lqvt",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-06T16:50:21.925Z",
"wants_twitter_update": false
},
{
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"body": "Ping Identity is aware of an issue impacting PingOne in all geographies. We are currently investigating.\n\nWe will provide the next update in approximately 30 minutes, or sooner as information becomes available.\n\n\nFor the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.",
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],
"body": "This incident has been resolved. \n\n\nIf you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.",
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