Ping Identity

pingidentity.com

Ping Identity declares 33 subprocessors, plus 9 of its own affiliates, in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Google Cloud, OpenAI and Cloudflare. No published changes since we first read it on Oct 23, 2026. 8 tracked vendors name Ping Identity as a subprocessor, including Vonage, Digicert and Benevity.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

33 third parties, 9 affiliates.

NamePurposeLocationListed since
Amazon Web Services – Infrastructure & Email Notifications (AWS) Data center providing infrastructure-as-a-service; and email notification services for customers. Customers select the region(s) of data residencyUnited States; Germany; Ireland; Australia; Canada; Singapore
Amazon Web Services – Push Notification Services (AWS) Push notification services for customers. Customers select the region(s) of data residency offered by Ping IdentityUnited States; Germany; Ireland; Australia; Canada; Singapore
Amazon Web Services – Rekognition Image Verification (AWS) Rekognition image verification. Data is stored in region(s) selected by customer for PingOne tenant.United States; Germany; Ireland; Australia; Canada; Singapore
Appfire Salesforce-to-Jira integration.; Securely automates transfer of support ticket data from Salesforce to JiraUnited States
Atlassian Cloud Customer documentation and data related to support cases may be stored in Atlassian Cloud; Documentation and issue tracking.United States
Box
Generally applicable when a customer files a support case and attaches customer data to the ticket (e.g., attachments, log files); Storage and transfer of log files for customer support.
United States
Cloudflare
Cloudflare provides a content delivery network and distributed DOS attack prevention services, and offers security and performance benefits to all Ping cloud customers.; Customers cannot select the region where data is processed
Cloudflare Network Locations
Code42
Backup of customer support endpoints.; Backup of customer support endpoints. Customer data related to support cases may be processed on endpoints in use by customer support personnel. All data is encrypted and the encryption key is controlled by Ping
United States
Crowdstrike Crowdstrike might have access to customer data in the event of a security incident; Incident response.United States
Data Zoo Offering provides real-time identity verification by accessing authoritative data sourcesUnited States; Canada; Australia; Singapore; Germany
Datadog SaaS monitoring and observability platformGermany
Elasticsearch Inc Visualization and analyticsAs configured by customer
ForgeRock AUS Pty. Ltd Support and OperationsAustralia
Glean Glean provides AI-powered enterprise search and knowledge retrieval capabilities for workforce productivityUnited States
Google LLC Corporate email and documentation.; Email correspondence and documents may contain customer data; Hosting and analyticsAs configured by customer; United States
Google Chronicle Customer data is logged for security monitoring and troubleshooting purposes; Security log and event management; security analytics.United States
Google Vertex AI AITo provide generative artificial intelligence and natural language processing services to support technical troubleshooting and intelligent assistance.Inference is co-located with the customer's deployment region
IDLayr Provides mobile-based identity verification using phone numbers as secure digital identitiesUnited States; Germany
Mitek Systems Document verification and image verificationUnited States, Ireland, Canada (only if configured by the customer)
MX Technologies Authenticates account ownership through document-based verificationUnited States
New Relic Application performance management; Performance metrics for customer tenantsUnited States
OpenAI AITo provide generative artificial intelligence and natural language processing services to support technical troubleshooting and intelligent assistanceInference is co-located with the customer's deployment region
OwnBackup Cloud backup of Salesforce data.; When customers file a support case in Salesforce, that data will be backed up periodicallyUnited States
Salesforce Customer data related to support cases may be stored in Salesforce; Service cloud that facilitates the customer support ticketing process.United States
Secret Double Octopus Passwordless authenticationIsrael
Signicat Supports near field communication (NFC) reading and verification of chip-enabled government identity documentsIreland
Splunk Customer data is logged for event monitoring and troubleshooting purposes and is retained in the region of residency; Operational logs and business analytics.United States; Germany; Australia; Canada
SupportLogic Customer support case management; Used to increase productivity and improve backlog management for the global customer support teamUnited States
Transunion Verifying and processing biographic data and PII like address, name, SSN. Also verifying the identity associated with a payment cardUnited States
Trinsic Enable global interoperability of digital identitiesUnited States; India
Twilio Secure SMS OTP and voice authenticationUnited States
Veriff Identification document verificationUnited States; Ireland
Vonage Secure SMS authenticationUnited States
Ping Identity affiliates (9)
NamePurposeLocationListed since
Ping Identity Corporation Support and OperationsNorway; United Kingdom; United States
Ping Identity Australia Pty Ltd Support and OperationsAustralia
Ping Identity Canada Inc Support and OperationsCanada
Ping Identity Deutschland GmbH Support and OperationsGermany
Ping Identity France Support and OperationsFrance
Ping Identity India Private Limited Support and OperationsIndia
Ping Identity Israel Ltd. Support and OperationsIsrael
Ping Identity NZ Limited Support and OperationsNew Zealand
Ping Identity Singapore Pte. Ltd. Support and OperationsSingapore

Web TechnologiesCSV · Atom

Ping Identity's homepage made 278 requests to 40 domains, 20 services controlled by another company, and 2 domains not identified.

Analytics (7): LinkedIn, ZoomInfo, CaliberMind, Meta, Cloudflare, Intentsify, LLC; usually detected as Analytics: G2.comAdvertising (4): Google Cloud, Microsoft, Reddit, Inc., Simpli.fiMarketing automation (3): 6Sense Insights, Inc., Adobe, HushlyLive chat (1): Qualified.com, Inc.Other (5): Security: DataGrail; usually detected as Security: Amazon Web Services; Documentation: TechTarget, Inc.; usually detected as Issue trackers: Sentry; RUM: Akamai

20 third parties by category: Analytics 7Advertising 4Marketing automation 3Live chat 1Other 5

Third parties 20 · 143 requests
Qualified.com, Inc. Qualified 13% of the page's requests 36
Google Cloudsubprocessor DoubleClick Floodlight Google Tag Manager 12% of the page's requests 32
6Sense Insights, Inc. 6sense 7% of the page's requests 19
Microsoft Microsoft Advertising 5% of the page's requests 13
Akamai Akamai mPulse 3% of the page's requests 7
LinkedIn Linkedin Insight Tag 2% of the page's requests 6
ZoomInfo Zoominfo 2% of the page's requests 5
Adobe Marketo 1% of the page's requests 4
CaliberMind CaliberMind 1% of the page's requests 3
G2.com g2.com 1% of the page's requests 3
Meta Facebook Pixel 2.9.435 1% of the page's requests 3
Reddit, Inc. Reddit Ads 1% of the page's requests 3
TechTarget, Inc. TechTarget <1% of the page's requests 2
Amazon Web Services on.aws <1% of the page's requests 1
Cloudflaresubprocessor Cloudflare Browser Insights <1% of the page's requests 1
DataGrail DataGrail <1% of the page's requests 1
Hushly Hushly <1% of the page's requests 1
Intentsify, LLC Intentsify <1% of the page's requests 1
Sentry sentry.io <1% of the page's requests 1
Simpli.fi Simpli.fi <1% of the page's requests 1
Unknown 2 · 2 requests

adsuite.prousbrowserspeed.com

First party 1 · 133 requests
Ping Identity Adobe Experience Manager Akamai Boomerang GSAP 3.12.7 Google Analytics Google Font API HSTS HTTP/3 Java Level Access LottieFiles 5.13.0 Microsoft Clarity Open Graph Priority Hints Segment 1.42.3-mr.2 Sentry Swiper core-js 3.26.1 48% of the page's requests 133

11 tracked companies loaded by the homepage are not in Ping Identity's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (8)CSV · Atom

8 companies
  • Benevity benevity.com Single Sign On provider for integration with clients identity provider (IPD).
  • Digicert digicert.com Vercara only - Support Vercara identity and access management
  • FICO fico.com Comprehensive identity management services for FICO Platform
  • Fluent Commerce fluentcommerce.com Automated credential verification and storage; USA, Germany, Ireland, Australia (for storage and verification)
  • Precisely Software precisely.com Security Monitoring / IT
  • Udemy udemy.com Single Sign-On (SSO) provider
  • UltraDNS ultradns.com Vercara only - Support Vercara identity and access management
  • Vonage vonage.com Multi-Factor Authentication provider and login protection.

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: 2 incidents (2 no impact stated)Aug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: 1 incident (1 critical)Aug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: 1 incident (1 no impact stated)Sep 2: 1 incident (1 minor)Sep 3: no incident reportedSep 4: 1 incident (1 minor)Sep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: 2 incidents (2 minor)Sep 17: 1 incident (1 minor)Sep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: 1 incident (1 minor)Sep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: 1 incident (1 no impact stated)Sep 29: no incident reportedSep 30: no incident reportedOct 1: 1 incident (1 minor)Oct 2: 1 incident (1 minor)Oct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: 1 incident (1 major)Oct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: 1 incident (1 no impact stated)Oct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: 1 incident (1 minor)Nov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 16 incidents in 90 days
  • 2 major or critical
  • 1 h 6 min typical time to resolve
  • 3 h 59 min longest major
BeganIncidentImpactLasted
PingOne DaVinci - US Geography - Elevated Delay for Analyticsminor2 h 28 min
Emergency Maintenance - PingOne Advanced Servicesno impact stated12 min
PingOne services impactedmajor3 h 59 min
PingOne MFA - Global - Degradationminor42 min
PingOne Directory - Global - Admin UI - Degradationminor34 min
PingID iOS app crashes affecting authenticationsno impact stated—
PingOne for Enterprise - NA region - SSO and Admin Degradationminor1 h 8 min
PingID - EU Geography - Degradationminor56 min

Incidents per month

0 4 8 Dec 2025: 0 incidents Jan 2026: 6 incidents (6 minor) · typical time to resolve 3 h 31 min Feb 2026: 1 incident (1 minor) · typical time to resolve 1 h 19 min Mar 2026: 7 incidents (6 minor, 1 no impact stated) · typical time to resolve 2 h 44 min Apr 2026: 5 incidents (2 major, 1 minor, 2 no impact stated) · typical time to resolve 2 h 3 min May 2026: 3 incidents (3 minor) · typical time to resolve 2 h 14 min Jun 2026: 2 incidents (2 minor) · typical time to resolve 5 h 55 min Jul 2026: 6 incidents (6 minor) · typical time to resolve 2 h 46 min Aug 2026: 5 incidents (1 critical, 1 minor, 3 no impact stated) · typical time to resolve 1 h 1 min Sep 2026: 8 incidents (6 minor, 2 no impact stated) · typical time to resolve 2 h 17 min Oct 2026: 4 incidents (1 major, 2 minor, 1 no impact stated) · typical time to resolve 42 min Nov 2026: 1 incident (1 minor) · typical time to resolve 2 h 28 min Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
Administration API3
Administration Portal3
Australia Customer Admin Portal2
DaVinci - Administration2
Frankfurt Customer Admin Portal2
Ireland Customer Admin Portal2
PingID Server2
PingOne Admin Console2

As Ping Identity's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Ping Identity's subprocessorsCSV · Atom

257 reported incidents in the last 30 days, by 8 of the vendors Ping Identity lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Ping Identity was involved.

DateCompanyIncidentImpactLasted
TwilioMMS Delivery Failures from Twilio to GCI United States minor3 min
TwilioSMS Delivery Failures from Twilio 10DLC to AT&T United States minor4 h 3 min
TwilioSMS Delivery Failures from Twilio to Orange Sierra Leone minorongoing
TwilioSMS Delivery Failures From Long Code Numbers to AT&T in the US minor1 h 19 min
TwilioSMS Delivery Delays from Twilio to MTS Kazakhstan minorongoing
TwilioSMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan minorongoing
OpenAIUnable to start new Workspace Agent runs criticalongoing
TwilioMMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States minorongoing
TwilioSMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan minor7 h 23 min
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
TwilioVoice Call Failures in JP1 minor3 h 51 min
TwilioSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
TwilioRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
TwilioIssue resolved minor1 h 43 min
TwilioSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
SignicatIncident on 3rd party service - itsme minor39 min
SignicatIncident on 3rd party service - ID-Porten critical2 h 13 min
TwilioGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
OpenAIElevated Errors On API minor42 min
TwilioWhatsApp Business API Message Send Failures minor16 h 29 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
TwilioVoice Call Failures from a Subset of Twilio Phone Numbers to Chile minor19 h 20 min
TwilioVoice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom minor5 h 18 min
TwilioSMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy minor3 h 14 min

And 232 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

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Ping Identity transparency rating

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