Snapshot 206802
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
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"body": "We anticipate approximately 2-5 minutes of impact time while routine maintenance (version upgrade) takes place on our database backend. \nDuring this short window, no existing network connections will be interrupted. New connections may be blocked for a few minutes during the impact period.\nOur system will be put into READ_ONLY mode which will disable making changes via the Admin pages and Admin api for the duration of the maintenance.\nThis change (version upgrade) has already been tested on our lower environments.",
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"body": "Verification is currently underway for the maintenance items.",
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"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
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"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-08-29T12:00:11.204Z",
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"body": "As part of Twingate's reliability and scalability initiatives, we're migrating all networks to a new regional service shard (us1) on August 29, 2026.\n\n\u003cb\u003eWhat this means for you:\u003c/b\u003e\n\n- Your admin console will move from `network.twingate.com` to `network.us1.twingate.com`. Browser logins redirect automatically.\n- Terraform/Pulumi provider and Kubernetes operator users: no action needed\n- Other tools and integrations referencing `network.twingate.com` should continue working as-is. \n\n\u003cb\u003eDuring the maintenance window:\u003c/b\u003e\n\n- Device connections, either new or existing, will not be interrupted.\n- The Admin Console and Admin API will be temporarily read-only. Existing configurations will continue to be enforced, but changes can't be made until migration completes.",
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"id": "95ydvnj51941",
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"created_at": "2026-07-11T06:30:59.232Z",
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"body": "Changes were implemented. We are running verification steps and monitoring.",
"created_at": "2026-07-11T06:13:46.915Z",
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"body": "Starting July 10, 2026, we're making changes to our underlying networking infrastructure. If you're currently restricting outbound connections to Twingate infrastructure, you'll need to add the Twingate-owned IP block 167.254.176.0/21 to your allowlist alongside existing GCP IP ranges. See our allowlist documentation for more details: https://help.twingate.com/articles/1198271128-allowlist-for-outbound-connections-to-twingate-infrastructure\nIf you'd like to use a static IP range, reach out to your Twingate representatives.",
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"body": "We will increase CPU and Memory capacity on our database backend during this maintenance.\n\nWe anticipate approximately 2-5 minutes of impact time while this maintenance takes place. \n\nDuring this short window, no existing network connections will be interrupted. New connections may be blocked for a few minutes during the impact period.\n\nOur system will be put into READ_ONLY mode which will disable making changes via the Admin pages and Admin api for the duration of the maintenance.",
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"name": "Twingate Service Incident",
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"postmortem_body": "# Incident Report – Authorization Service Degradation\n\n## Components Impacted\n\nControl Plane – Authorization Service\n\n## Summary\n\nOn May 28, 2026, between 10:00 UTC and 12:30 UTC, Twingate experienced a degradation of its Authorization service that affected approximately 15% of active connections at peak impact.\n\nDuring the incident, authorization requests experienced elevated network latency. As request processing times increased, the Authorization service's effective capacity to handle incoming traffic was reduced, resulting in elevated error rates and intermittent authorization failures for a subset of customers.\n\nTwingate operates the Authorization service across multiple cloud regions in an active-active configuration. While the platform remained available throughout the event, the combination of increased request latency and reduced service capacity led to customer impact until additional capacity was provisioned and service performance stabilized.\n\n## Root Cause\n\nThe incident was triggered by elevated network latency affecting communication paths used by the Authorization service. As requests took longer to complete, individual service instances were able to process fewer requests than normal.\n\nThis reduction in throughput exposed a limitation in our auto-scaling configuration, which primarily relied on CPU utilization to determine service capacity requirements. As request-processing workers spent more time waiting on network operations, CPU utilization declined even as request latency increased. As a result, the service scaled down during a period of elevated request latency, reducing available capacity and amplifying customer impact.\n\nRecovery efforts were further complicated by an unusually high rate of spot instance preemptions in two regions, which reduced available compute capacity during stabilization.\n\n## Resolution\n\nEngineering teams mitigated the incident by manually increasing Authorization service capacity and expanding available cluster resources. As additional capacity came online, request latency and error rates returned to normal levels and service performance fully recovered.\n\n## Corrective Actions\n\n### Completed\n\n* Increased the baseline capacity of the Authorization service by raising the minimum number of service instances.\n* Increased baseline node capacity across affected Kubernetes clusters.\n* Implemented additional rate controls for unusually large authorization requests to better protect overall service availability during periods of elevated load.\n\n### In Progress\n\n* Rebalance spot and on-demand node capacity to reduce sensitivity to spot instance interruptions.\n* Enhance auto-scaling policies to incorporate latency and service performance metrics in addition to CPU utilization.\n* Expand monitoring and alerting to better detect conditions where request latency increases while resource utilization decreases.",
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{
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"body": "We are seeing an issue with relay443. We are investigating. \nNote: These are special relays that offer connectivity over port 443 and are used by a subset of customers. So majority of customers shouldn't be seeing an issue,",
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],
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"name": "Relays443 Down",
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"postmortem_body": "**Components impacted**\n\n* Data Plane - Relay 443 flows only\n\n**Summary**\n\nOn May 9, 2026, a subset of Twingate customers experienced an interruption to network access affecting Relay 443 connectivity. The disruption lasted approximately 2 hours and 10 minutes and was caused by a configuration error introduced during a routine software update. We have resolved the issue and are taking concrete steps to prevent a recurrence.\n\n**Root Cause**\n\nTwingate regularly releases software updates to our relay infrastructure, deploying them in stages across groups to minimize risk. As part of this update cycle, we also migrated our deployment tooling to a newer version of our infrastructure management system.\n\nThe newer tooling applies stricter configuration validation rules than its predecessor. While preparing the update, our team identified and corrected a configuration conflict this stricter validation had surfaced. However, the fix was shipped in the same release bundle as a second change that was designed to serve as a prerequisite — specifically, a change that prevents the stricter validation from modifying existing, live deployments. The result was that a critical network configuration — the definition that tells our relay nodes to accept connections on port 443 — was silently removed from existing cluster deployments.\n\n**Why wasn't the issue detected earlier with the initial rollout?**\n\nOur continuous smoke testing did not include end-to-end coverage for Relay 443 specifically, so no automated alert fired when previous groups were deployed. Because those early upgrade groups carried relatively low Relay 443 traffic, no customer-visible impact surfaced either, leaving the issue undetected for approximately 48 hours until the higher-traffic groups were rolled out.\n\n**Why wasn't the issue caught in lower environments?**\n\nThe issue was identified in a lower environment and a fix was prepared. However, the fix was deployed in the same release as the problematic change rather than as a prerequisite, which prevented it from taking full effect on existing cluster upgrades. Subsequent deployments confirmed the issue was fully resolved.\n\n**Remediation**\n\nOnce we confirmed the root cause, we re-deployed the corrected relay configuration — explicitly restoring the port 443 host mapping — across all cluster groups in sequence. We validated each group before proceeding to the next. Full recovery was confirmed at 11:55 UTC on May 9.\n\n**Corrective actions** Short-term:\n\n* **Completed:** Redeployed to production to confirm the fix is stable and the issue will not recur.\n* We are adding regional smoke tests for Relay 443 to match the coverage already in place for other relay deployments, ensuring failures like this are caught before impacting customers.",
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"body": "The scheduled maintenance has been completed.",
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"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
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"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-04-09T03:00:17.242Z",
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],
"body": "During this maintenance window Twingate will migrate it's support (ticketing) system to a new provider. Creating new tickets may fail during the migration.",
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"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-03-07T11:00:11.136Z",
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"created_at": "2026-03-06T20:40:04.159Z",
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{
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{
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{
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{
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],
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{
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{
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}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2025-12-21T06:46:18.565Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-12-21T06:46:18.565Z",
"id": "1439w15kt620",
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"tweet_id": null,
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"updated_at": "2025-12-21T06:46:18.565Z",
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{
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{
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{
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{
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}
],
"body": "Verification is currently underway for the maintenance items.",
"created_at": "2025-12-21T06:25:22.873Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-12-21T06:25:22.873Z",
"id": "mldsgw1jmzjm",
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"tweet_id": null,
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"updated_at": "2025-12-21T06:25:22.873Z",
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},
{
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},
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{
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},
{
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{
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},
{
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},
{
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{
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}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2025-12-21T04:00:22.253Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-12-21T04:00:22.253Z",
"id": "146ycg9y14q8",
"incident_id": "rwthjt9ztkjk",
"status": "in_progress",
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"updated_at": "2025-12-21T04:00:22.253Z",
"wants_twitter_update": false
},
{
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"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2025-12-21T03:00:30.196Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-12-21T03:00:30.196Z",
"id": "gd5jv9mht7hw",
"incident_id": "rwthjt9ztkjk",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-12-21T03:00:30.196Z",
"wants_twitter_update": false
},
{
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{
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"name": "Management - Identity Providers Sync",
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},
{
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},
{
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},
{
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},
{
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{
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},
{
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{
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},
{
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},
{
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},
{
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},
{
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},
{
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}
],
"body": "We anticipate approximately 10 minutes of impact time while maintenance (major version upgrade) takes place on our database backend. \nDuring this short window, no existing network connections will be interrupted. New connections may be blocked for up to 10 minutes during the impact period.\nOur system will be put into READ_ONLY mode which will disable making changes via the Admin pages and Admin api for the duration of the maintenance.\nThis change (major version upgrade) has already been tested on our lower environments.",
"created_at": "2025-12-12T15:11:04.035Z",
"custom_tweet": null,
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"id": "ymn8sr230nst",
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"status": "scheduled",
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"updated_at": "2025-12-12T15:11:04.035Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2025-12-21T06:25:22.873Z",
"name": "Database Upgrade maintenance scheduled",
"page_id": "d3m2m1y4ghc6",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-12-21T06:46:18.565Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": true,
"scheduled_for": "2025-12-21T04:00:00.000Z",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2025-12-21T03:00:30.344Z",
"scheduled_until": "2025-12-21T07:00:00.000Z",
"shortlink": "https://stspg.io/l08gsgh2fd4m",
"started_at": "2025-12-12T15:11:03.919Z",
"status": "completed",
"updated_at": "2025-12-21T06:46:18.584Z"
}
],
"page": {
"id": "d3m2m1y4ghc6",
"name": "Twingate",
"url": "https://status.twingate.com"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}