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Learn Blog Research labs Engage & secure podcast Help Book a demo Sub-Processors Last updated: 4 September 2026 Read time: 2 min Contents SummaryService DeliveryFeature Specific ComponentsFor Support & Customer Management Summary OutThink uses certain sub-processors to assist in providing OutThink’s services. A sub-processor is a third-party data processor engaged by OutThink who agrees to receive personal data from OutThink intended for processing activities to be carried out (i) on behalf of OutThink customers; (ii) in accordance with customer instructions as communicated by OutThink; and (iii) in accordance with the terms of a written contract between OutThink and the sub-processor. Prior to onboarding sub-processors, OutThink conducts an audit of the security and privacy practices of such sub-processors to ensure the sub-processors provide a level of security and privacy appropriate to their access to data and the scope of the services they are engaged to provide. Sub-processors are re-authorized upon contract renewal or on an annual basis. Service Delivery OutThink engages the following sub-processors to assist in providing the OutThink service. Personal data may be transferred to help ensure performance, availability and reliability. Sub-Processor Name Sub-Processor Activity European Data Center Location United States Data Center Location Canada Data Center Location Microsoft Azure Cloud service provider for our services and applications Netherlands and Republic of Ireland (1) Virginia and California, USA Toronto and Quebec City, Canada (1) Customers have the option to elect for their data to be stored in United Arab Emirates instead. Feature Specific Components OutThink also utilizes the following sub-processors to provide certain optional services to those OutThink customers who elect to purchase those optional services: Sub-Processor Name Sub-Processor Activity European Data Center Location United States Data Center Location Canada Data Center Location Amazon Web Services Email Delivery Infrastructure (2), Authentication Services for Administrators (3) Republic of Ireland Oregon, USA Montreal, Canada SparkPost Email Delivery Infrastructure (4) Republic of Ireland Oregon, USA ElevenLabs AI voice and audio synthesis for generating simulated social-engineering training videos (5) USA Fal.ai AI video generation for simulated social-engineering training videos (5) USA (2) Delivers training email notifications and alerts to end-users, where a customer has elected to use OutThink’s email delivery solution, rather than their own email infrastructure. (3) Provides authentication services & MFA for administrators in the Command Center, where the customer has elected not to use Single Sign On with their own Identity Management Solution. (4) Delivers simulation emails to end-users, where a customer has elected to use OutThink’s Phishing Simulation module. Applicable to customers hosted in European and USA Data Center locations only. (5) Processes content used to produce AI-generated training and simulation videos, where a customer has elected to use OutThink's simulated social engineering module. For Support & Customer Management The following sub-processors are engaged by OutThink for the purposes of managing OutThink’s customer relationships and customer support management only. Sub-Processor Name Sub-Processor Activity Location Atlassian Support and maintenance ticketing process Republic of Ireland ChurnZero Customer Success / customer retention analysis European Union Microsoft 365 Cloud infrastructure for information assets, video and audio communications United Kingdom HubSpot Customer Relationship Management (CRM) United States Stripe Credit card billing operations (where applicable) United States Slack Team messaging platform for customer communications with the OutThink Customer Success team European Union Site24x7 Manages subscriber notification preferences for the OutThink Status Dashboard European Union