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Terms & Policies Home Accessibility Accessibility Statement for Gainsight CC Privacy California Consumer Privacy Act Cookie Policy Delete My Personal Data Gainsight Data Privacy Transparency Report Global Data Privacy Notice for Job Applicants Google API Disclosure Privacy Policy Sub-Processors Terms Gainsight CC Data Processing Addendum (DPA) Gainsight CC Service Level Agreement Gainsight CC Terms & Conditions Gainsight PX License Agreement Gainsight PX Terms And Conditions Terms of Service List of Gainsight Sub-Processors Last Updated: September 2026 Gainsight, Inc. (“Gainsight,” “Our” or “We”) uses the third-party companies below (each, a “Sub-processor”) to process personal data on behalf of Gainsight’s clients (each, a “Client” and collectively, the “Clients”) in support of the provision of certain Gainsight subscription and professional services subscribed to by a Client (collectively, the “Services”). Gainsight has carried out due diligence on each Sub-processor to ensure that it can provide sufficient guarantees to protect the privacy and security of the data they process on our behalf, including by performing a security review and data protection impact assessment (DPIA). Gainsight has entered into a written agreement with each Sub-processor that imposes data protection obligations no less protective of personal data than those set out in our agreement with our Clients, and which incorporate the 2021 EU standard contractual clauses. This agreement, among other things, requires the applicable Sub-processor to process personal data only on our documented instructions, to implement appropriate technical and organizational measures to protect the personal data they process on our behalf, and to assist us in meeting our obligations under applicable data privacy laws. We have also conducted a Transfer Impact Assessment (TIA) where relationships with Sub-processors would result in a cross-border transfer of personal data, and in view of the personal data transferred, the appropriate safeguards implemented by the applicable Sub-processor, as well as the applicable Sub-processor’s practical experience dealing with government access requests, we have concluded that the risk of proceeding with the transfer is low. Gainsight will also provide its Clients with notice of any new Sub-processors in accordance with and where required by the applicable agreement between Gainsight and the Client. We will make updates to this Sub-processor list via this website. Third-Party Sub-processors The list below sets forth the Sub-processors that we currently use to deliver the following Services: Gainsight Customer Success (CS), Gainsight Product Experience (PX), Customer Community (CC), Customer Education (CE), Skilljar by Gainsight (SJ), Staircase Al by Gainsight (ST), Atlas Al Agents (AT) and Atlas AI Native Services (AINS). Please note that the specific Sub-processors that are used to process personal data will depend on which Service the specific Client has subscribed to. Sub-Processor Purpose Corporate Location Processing Location Contact Gainsight Service Algolia Data Host for Search Capabilities For Non-EU Inquiries: 301 Howard Street, 3rd Floor San Francisco, CA 94105 For EU Inquiries: 55 Rue d’Amsterdam 75008 Paris, France Germany Adanech Getachew General Counsel privacy@algolia.com CC Amazon Web Services, Inc. Cloud Service Provider 410 Terry Ave. North Seattle, WA 98109-5210 United States Steve Schmidt Chief Information Security Officer, Compliance Support Form (online AWS.amazon.com) CC, CE, SJ Amazon Web Services, Inc. Cloud Service Provider 410 Terry Ave. North Seattle, WA 98109-5210 United States and Germany Steve Schmidt Chief Information Security Officer, Compliance Support Form (online AWS.amazon.com) CS, ST Amazon Web Services, Inc. (AWS Bedrock) AI Model Provider 2021 7th Ave Seattle, WA 98121 United States Greg Luloff Associate General Counsel, Enterprise Risk dataprivacyframework@amazon.com CS, CC, CE, PX, ST, AT Amazon Web Services EMEA SARL Cloud Service Provider Two Park Place, Hatch Street, Dublin 2 Ireland Ireland Steve Schmidt Chief Information Security Officer, Compliance Support Form (online AWS.amazon.com) CC Anthropic, PBC AI Model Provider and AI Agent hosting Provider for certain Generative Artificial Intelligence features and AI Agentic Services. 548 Market Street PMB 90375 San Francisco, CA 94104 United States Data Protection Officer dpo@anthropic.com CS, CC, CE, PX, SJ, ST, AT Auth0, Inc. Authentication Platform 10800 NE 8th Street, Suite 700 Bellevue, WA 98004 United States and Germany Lucy McGrath Vice President, Privacy privacy@auth0.com CS, PX Boomi, LP (formerly Rivery) Integrate Gainsight CS with multiple source systems using Boomi as the Extract and Load vehicle 1 W Elm St., Suite 200 Conshohocken, PA 19428 United States Conor Swaine Global Privacy Lead privacy@boomi.com CS Box, Inc. Content Management and File Sharing 900 Jefferson Avenue Redwood City, CA 94063 United States Paul Chapman Chief Information Officer dpo@box.com CS Datadog, Inc. Application Monitoring 620 8th Ave. 45th Floor New York, NY 100128 United States Darlene Cedres Head of Privacy, Associate General Counsel privacy@datadog.com CC, CE, CS, PX, ST Forethought Technologies, Inc. AI-powered customer service and support automation platform Embarcadero Center, Floor 8 San Francisco, CA 94111 United States Amine Hambaba privacy@forethought.ai CC, CE, CS, PX, SJ, ST Fullstory, Inc. User Interface 1745 Peachtree Road NW, Suite G Atlanta, GA 30309 United States Germain Gabriel Associate General Counsel, Privacy privacy@fullstory.com CE Functional Software, Inc. (Sentry) Application Monitoring 45 Fremont Street, 8th Floor San Francisco, CA 94105 United States Virginia Badenhop General Counsel security@sentry.io CC, CE, CS, PX, SJ, ST Google, LLC Cloud Computing; Back-up Cloud Service Provider; Web service 1600 Amphitheatre Parkway Mountain View, CA 94043 United States and Germany Kristie Chon Flynn Data Protection Officer support@google.com PX Google, LLC Cloud Computing; Back-up Cloud Service Provider; Data Analytics Provider; Web service 1600 Amphitheatre Parkway Mountain View, CA 94043 United States Kristie Chon Flynn Data Protection Officer support@google.com CC Google, LLC Anonymizes IP addresses and provides application usage analytics 1600 Amphitheatre Parkway Mountain View, CA 94043 United States Kristie Chon Flynn Data Protection Officer support@google.com SJ Google, LLC Cloud Service Provider for Certain Generative Artificial Intelligence features 1600 Amphitheatre Parkway Mountain View, CA 94043 United States Kristie Chon Flynn Data Protection Officer support@google.com CC, CE, CS, PX Google Cloud EMEA Limited Back-up Cloud Service Provider Velasco, Clanwilliam Place Dublin 2, Ireland Netherlands Kristie Chon Flynn Data Protection Officer support@google.com CC International Business Machines Corporation (IBM) Natural Language Processing and Cloud Service Provider 1101 Kitchawan Rd. Yorktown Heights, NY 10598 United States Christina Montgomery Chief Privacy Officer chiefprivacyoffice@ibm.com CS International Business Machines Corporation (IBM) Cloud Service Provider for Certain Generative Artificial Intelligence features. 1101 Kitchawan Rd. Yorktown Heights, NY 10598 United States and Germany IBM Chief Privacy Officer CC, CE, CS, PX LongTail Ad Solutions, Inc. d/b/a JW Platform Video hosting and streaming services 2 Park Ave New York, NY 10016 United States David Pashman General Counsel privacy@jwplayer.com SJ Looker Data Sciences, Inc. Analytics 1600 Amphitheatre Parkway Mountain View, CA 94043 United States Emil Ochotta Data Privacy Officer support@google.com CE Microsoft, Inc. Cloud Service Provider for certain Generative Artificial Intelligence features and AI Agentic Services One Microsoft Way Redmond, WA 98052 United States and multiple EU locations Data Protection Officer https://www.microsoft.com/en-us/concern/privacy CC, CE, CS, PX, ST, AT Movate, Inc. Renewal Management outsourcing support for Gainsight Atlas clients, including customer outreach, quote negotiation, and escalation management 5600 Tennyson Parkway Suite 255 Plano, Texas 75024 Philippines Sunil Mittal, CEO dpo.global@movate.com AINS nCloud Integrators, LLC Integration Services 3982 Powell Rd., Suite #36 Powell, OH 43065 United States Chris Darius COO chris.darius@ncloudintegrators.com CC, CE, CS, PX, ST New Relic, Inc. Application Monitoring 188 Spear St. San Francisco, CA 98105 United States Ari Lee Data Protection Officer (DPO) privacy@newrelic.com SJ OpenAI, L.L.C. Cloud Service Provider for Certain Generative Artificial Intelligence features 548 Market Street, PMB 97273 San Francisco, California 94104 United States, Canada, UK, multiple EU locations, Switzerland, UAE, South Africa and Australia James Dyett privacy@openai.com CC, CE, CS, PX, SJ, ST Raintank, Inc. d/b/a Grafana Labs Application Monitoring 165 Broadway 23rd Floor New York, NY 10006 United States Ann Staggs Head of Privacy ann.staggs@grafana.com CC, CE, CS, PX, SJ, ST Retell AI, Inc. Cloud-based AI voice agent development and deployment platform 12985 Saratoga Avenue Saratoga, California, 95070 United States Bing Wu, CEO bing@retellai.com AT Salesforce.com, Inc. Cloud Service Provider 415 Mission Street, 3rd Floor San Francisco, CA 94105 United States and Germany Lindsey Finch Data Privacy Officer privacy@salesforce.com CS Slack Technologies, Inc. IT Support Chat 500 Howard Street San Francisco, CA 94105 United States Sean Catlett CSO dpo@slack.com CE Snowflake Data Warehousing 106 East Babcock Street Bozeman, MT 59715 United States Evan Uchida Head of Privacy privacy@snowflake.com CE Sumologic, Inc. Log Management and Analytics 350 Main Street Redwood City, CA 94063 United States and Germany Glenn Watt Chief Information Security Officer privacy@sumologic.com CS Twilio, Inc. (formerly Sendgrid) Email Service Provider 101 Spear Street, 5th Floor San Francisco, CA 94105 United States Amy Holcroft Chief Privacy Officer privacy@twilio.com CE, CS, PX, SJ, AT Workato, Inc. Workflow and Integration Processing 215 Castro Street, Suite 300 Mountain View, CA 94041 United States Carter Busse CIO privacy@workato.com CE Zendesk, Inc. Customer Service Software 989 Market Street San Francisco, CA 94103 United States Shanti Ariker General Counsel privacy@zendesk.com CC, CE, CS, PX, ST Zight, Inc. Provides screen recording, through videos and screenshots, for Zendesk support tickets to improve customer service and enable faster issue resolution. 2261 Market Street, Ste. 10263 San Francisco, CA 94114 United States Sachin Lad CTO privacy@zight.com CC, CE, CS, PX, SJ, ST Gainsight Group Sub-Processors In addition to the above Sub-processors, some or all of the below Gainsight affiliates may be involved in the processing of personal data. Sub-Processor Purpose Corporate Location Processing Location Contact Gainsight Service Gainsight Israel Ltd. (f/k/a Aptrinsic Ltd.) Technical and Customer Support 350 Bay Street, Suite 100 San Francisco, CA 94133 Israel Dave Swarthout, Director privacy@gainsight.com PX, ST Gainsight Software Private Limited (India) Technical and Customer Support DivyaSree Trinity Plot No 5&6, Sy No 64, 6th Floor Wing A&B, Block-4 Hi-Tech City Layout, Madhapur Hyderabad Hyderabad, TG 500081 IN India Anil Chalasani, EVP, Managing Director – India privacy@gainsight.comWith a copy to: Dave Swarthout, DPO privacy@gainsight.com CC, CE, CS, PX, SJ, AT Gainsight Sp. z.o.o. (f/k/a Northpass Sp. z.o.o.) Technical and Customer Support Legnicka 48A 54-202 Wroclaw, Poland Poland Dave Swarthout, DPO privacy@gainsight.com CC, CE, SJ Gainsight UK LTD. Technical and Customer Support 3 Waterhouse Square 138-142 Holborn London EC1N 2SW U.K. England Dave Swarthout, Director privacy@gainsight.com CC, CE, CS, PX inSided B.V. Technical and Customer Support Singel 118A, 1015 AE Amsterdam The Netherlands The Netherlands Dave Swarthout, DPO privacy@insided.com CC, CE, SJ Northpass, Inc. Technical and Customer Support 350 Bay Street, Suite 100 San Francisco, CA 94133 United States Dave Swarthout, DPO privacy@gainsight.com CE Skilljar, Inc. Technical and Customer Support 350 Bay Street, Suite 100 San Francisco, CA 94133 United States Dave Swarthout, DPO privacy@gainsight.com SJ Staircase Technologies Ltd. Technical and Customer Support Amos Oz 3 St. 4651626 Herzliya, Israel Israel Dave Swarthout, DPO privacy@gainsight.com ST Staircase AI, Inc. Technical and Customer Support 350 Bay Street, Suite 100 San Francisco, CA 94133 United States Dave Swarthout, DPO privacy@gainsight.com ST