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{
"incidents": [
{
"created_at": "2026-11-05T14:57:52Z",
"id": "01M6P3EQCY448HA5ZKJTSFCW1J",
"impact": "major",
"incident_updates": [
{
"body": "Data connectivity for Telnyx Wireless SIMs using IMSI1 has recovered, and new data sessions should now be succeeding. We will continue to monitor service stability.",
"created_at": "2026-11-05T21:55:06Z",
"display_at": "2026-11-05T21:55:06Z",
"id": "01M6PVAPKXBR4WFP3TBT8JYPEW",
"incident_id": "01M6P3EQCY448HA5ZKJTSFCW1J",
"status": "resolved",
"updated_at": "2026-11-05T21:55:06Z"
},
{
"body": "Our IMSI1 partner has resumed sending traffic. We are monitoring the recovery of data sessions.",
"created_at": "2026-11-05T18:44:07Z",
"display_at": "2026-11-05T18:44:07Z",
"id": "01M6PGD0ZPA9V7WADP9GHKVC4A",
"incident_id": "01M6P3EQCY448HA5ZKJTSFCW1J",
"status": "monitoring",
"updated_at": "2026-11-05T18:44:07Z"
},
{
"body": "Telnyx Wireless SIMs on IMSI1 may be unable to establish new data sessions or may experience intermittent loss of data service, beginning around 14:00 UTC on November 5th, 2026. This is caused by our IMSI1 partner experiencing an outage across their platform.",
"created_at": "2026-11-05T14:57:52Z",
"display_at": "2026-11-05T14:57:52Z",
"id": "01M6P3EQCY2DF1CXMTTDWEFZAG",
"incident_id": "01M6P3EQCY448HA5ZKJTSFCW1J",
"status": "identified",
"updated_at": "2026-11-05T14:57:52Z"
}
],
"name": "Data Connectivity Issues - IMSI1",
"page_id": "01KPRP4VXQG1BSRN7S80HCZDDK",
"resolved_at": "2026-11-05T21:55:06Z",
"status": "resolved",
"updated_at": "2026-11-05T21:55:06Z"
},
{
"created_at": "2026-11-05T17:13:44Z",
"id": "01M6PB7GEFAN6Q1465N4AEND9Q",
"impact": "none",
"incident_updates": [
{
"body": "Data connectivity for Telnyx Wireless SIMs using IMSI1 has recovered, and new data sessions should now be succeeding. We will continue to monitor service stability.",
"created_at": "2026-11-05T21:52:31Z",
"display_at": "2026-11-05T21:52:31Z",
"id": "01M6PV5Z9Y66A1X2BE68KYZYZC",
"incident_id": "01M6PB7GEFAN6Q1465N4AEND9Q",
"status": "resolved",
"updated_at": "2026-11-05T21:52:31Z"
},
{
"body": "This was a duplicate entry. Updates on the IMSI1 data connectivity issue continue on the main incident.",
"created_at": "2026-11-05T18:45:20Z",
"display_at": "2026-11-05T18:45:20Z",
"id": "01M6PGF7N713RWT8R4VM0PPPEE",
"incident_id": "01M6PB7GEFAN6Q1465N4AEND9Q",
"status": "resolved",
"updated_at": "2026-11-05T18:45:20Z"
},
{
"body": "Our partner has resumed sending traffic. We are monitoring the recovery of data sessions",
"created_at": "2026-11-05T18:13:43Z",
"display_at": "2026-11-05T18:13:43Z",
"id": "01M6PENB9T0SXCSGRHXH49MVE8",
"incident_id": "01M6PB7GEFAN6Q1465N4AEND9Q",
"status": "monitoring",
"updated_at": "2026-11-05T18:13:43Z"
},
{
"body": "Our IMSI1 partner has confirmed that they have stabilized the service and are currently restoring live traffic. Service restoration is still in progress.",
"created_at": "2026-11-05T17:13:44Z",
"display_at": "2026-11-05T17:13:44Z",
"id": "01M6PB7GEFWC3K11SN9J14YPFH",
"incident_id": "01M6PB7GEFAN6Q1465N4AEND9Q",
"status": "identified",
"updated_at": "2026-11-05T17:13:44Z"
}
],
"name": "Data Connectivity Issues - IMSI1",
"page_id": "01KPRP4VXQG1BSRN7S80HCZDDK",
"resolved_at": "2026-11-05T18:45:20Z",
"status": "resolved",
"updated_at": "2026-11-05T21:52:31Z"
},
{
"created_at": "2026-11-03T16:10:24Z",
"id": "01M6H2T464A516BSZ1GPVGH94B",
"impact": "minor",
"incident_updates": [
{
"body": "The issue is now resolved.",
"created_at": "2026-11-04T03:46:55Z",
"display_at": "2026-11-04T03:46:55Z",
"id": "01M6JANFE0EF0ZQMSED1DVSY3D",
"incident_id": "01M6H2T464A516BSZ1GPVGH94B",
"status": "resolved",
"updated_at": "2026-11-04T03:46:55Z"
},
{
"body": "We are experiencing delays across Tier 1 carriers AT\u0026T, T-Mobile, and Verizon due to heightened traffic volume. Carriers report network constraints. Messages are processing but may face further delays as traffic increases. We are monitoring closely.",
"created_at": "2026-11-03T16:10:24Z",
"display_at": "2026-11-03T16:10:24Z",
"id": "01M6H2T464ZJ9AP6C1MPHKFKVF",
"incident_id": "01M6H2T464A516BSZ1GPVGH94B",
"status": "identified",
"updated_at": "2026-11-03T16:10:24Z"
}
],
"name": "10DLC Traffic Towards Tier 1 Carriers Delayed",
"page_id": "01KPRP4VXQG1BSRN7S80HCZDDK",
"resolved_at": "2026-11-04T03:46:55Z",
"status": "resolved",
"updated_at": "2026-11-04T03:46:55Z"
},
{
"created_at": "2026-11-03T15:52:32Z",
"id": "01M6H1SD99PW9W2NAZY5EQNEF8",
"impact": "major",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-11-03T20:50:42Z",
"display_at": "2026-11-03T20:50:42Z",
"id": "01M6HJVBE5WP6YQKFE9RW6E8JP",
"incident_id": "01M6H1SD99PW9W2NAZY5EQNEF8",
"status": "resolved",
"updated_at": "2026-11-03T20:50:42Z"
},
{
"body": "We're currently investigating an issue affecting data connectivity for some Telnyx Wireless SIMs. Starting at approximately 15:15 UTC on November 3, 2026, impacted devices may be unable to establish a new data session or may experience intermittent loss of data service. Devices with an existing active session may also be affected.\n\n We've identified the issue with an upstream network partner and are actively working with them to restore full service. We'll provide an update within 30 minutes or sooner as more information becomes available.\n\n We apologize for any inconvenience this may cause.",
"created_at": "2026-11-03T15:52:33Z",
"display_at": "2026-11-03T15:52:32Z",
"id": "01M6H1SD99E5Q3Z0VF84BRCEDD",
"incident_id": "01M6H1SD99PW9W2NAZY5EQNEF8",
"status": "investigating",
"updated_at": "2026-11-03T15:52:33Z"
}
],
"name": "Data Connectivity Issues IMSI1",
"page_id": "01KPRP4VXQG1BSRN7S80HCZDDK",
"resolved_at": "2026-11-03T20:50:42Z",
"status": "resolved",
"updated_at": "2026-11-03T20:50:42Z"
},
{
"created_at": "2026-11-03T18:18:54Z",
"id": "01M6HA5DM75N7ZP3P4F0F2GN4R",
"impact": "major",
"incident_updates": [
{
"body": "Data connectivity for Telnyx Wireless SIMs using IMSI1 has been restored, and we are no longer seeing elevated errors. If a device is still impacted, toggling airplane mode or rebooting may help it reattach to the network.",
"created_at": "2026-11-03T20:28:12Z",
"display_at": "2026-11-03T20:28:12Z",
"id": "01M6HHJ4YZSYBYCY4446JN6QBK",
"incident_id": "01M6HA5DM75N7ZP3P4F0F2GN4R",
"status": "resolved",
"updated_at": "2026-11-03T20:28:12Z"
},
{
"body": "Telnyx Wireless SIMs on IMSI1 may be unable to establish new data sessions or may experience intermittent loss of data service, beginning around 15:45 UTC on November 3, 2026. This is caused by our IMSI1 partner experiencing an outage across their platform.\nThe platform has now been stabilised and signalling traffic is gradually being re-introduced to it to restore service.",
"created_at": "2026-11-03T19:05:34Z",
"display_at": "2026-11-03T18:19:00Z",
"id": "01M6HCTV0AD1M72ANMJP5Y3E83",
"incident_id": "01M6HA5DM75N7ZP3P4F0F2GN4R",
"status": "identified",
"updated_at": "2026-11-03T19:06:14Z"
}
],
"name": "Data Connectivity Issues - IMSI1",
"page_id": "01KPRP4VXQG1BSRN7S80HCZDDK",
"resolved_at": "2026-11-03T20:28:12Z",
"status": "resolved",
"updated_at": "2026-11-03T20:28:12Z"
},
{
"created_at": "2026-11-03T15:24:28Z",
"id": "01M6H06015G30BG0V8V2S733KX",
"impact": "minor",
"incident_updates": [
{
"body": "We believe the issue to be resolved now.\n\nWe are actively working on ensuring that any webhooks which were delayed as a result of this incident get sent out to the appropriate webhook endpoints.\n\nWe apologise for any inconvenience caused.",
"created_at": "2026-11-03T18:07:35Z",
"display_at": "2026-11-03T18:07:35Z",
"id": "01M6H9GP0HQHQYGBJYD3WGM20P",
"incident_id": "01M6H06015G30BG0V8V2S733KX",
"status": "resolved",
"updated_at": "2026-11-03T18:07:35Z"
},
{
"body": "A fix has been made and we are monitoring the results, webhook, api and delivery latency are all currently back at normal levels.",
"created_at": "2026-11-03T17:38:09Z",
"display_at": "2026-11-03T17:38:09Z",
"id": "01M6H7TS11QQPNGRTYJZ034VFX",
"incident_id": "01M6H06015G30BG0V8V2S733KX",
"status": "monitoring",
"updated_at": "2026-11-03T17:38:09Z"
},
{
"body": "We have implemented a fix and are monitoring the results.\n\nMessaging webhook latency should be going back to normal levels.\n\nWe’re seeing separate symptoms of increased API latency and delivery times for a subset of messaging. We are working on resolving this.",
"created_at": "2026-11-03T17:25:05Z",
"display_at": "2026-11-03T17:25:05Z",
"id": "01M6H72W10Z97MBCSP4VZ71KV0",
"incident_id": "01M6H06015G30BG0V8V2S733KX",
"status": "investigating",
"updated_at": "2026-11-03T17:25:05Z"
},
{
"body": "We’re investigating an issue with messaging webhook latency. Messaging delivery remains unaffected.",
"created_at": "2026-11-03T15:24:28Z",
"display_at": "2026-11-03T15:24:28Z",
"id": "01M6H06015YMRV98ZDN7A1M91B",
"incident_id": "01M6H06015G30BG0V8V2S733KX",
"status": "investigating",
"updated_at": "2026-11-03T15:24:28Z"
}
],
"name": "Messaging Latency",
"page_id": "01KPRP4VXQG1BSRN7S80HCZDDK",
"resolved_at": "2026-11-03T18:07:35Z",
"status": "resolved",
"updated_at": "2026-11-03T18:07:35Z"
},
{
"created_at": "2026-11-03T15:12:23Z",
"id": "01M6GZFWEGCET3WHSR44SH6C6R",
"impact": "major",
"incident_updates": [
{
"body": "Customers interacting with Telnyx’s Support AI Assistant through the chat or email widget may have observed error responses between 14:15 and 15:00 UTC on November 3, 2026. \n\nThis issue has been resolved.",
"created_at": "2026-11-03T15:13:23Z",
"display_at": "2026-11-03T15:13:23Z",
"id": "01M6GZHPQ3BXQ89RWTP91YWMXM",
"incident_id": "01M6GZFWEGCET3WHSR44SH6C6R",
"status": "resolved",
"updated_at": "2026-11-03T15:13:23Z"
},
{
"body": "Customers interacting with Telnyx’s Support AI Assistant through the chat or email widget may have observed error responses between 14:15 and 15:00 UTC on November 3, 2026.",
"created_at": "2026-11-03T15:12:23Z",
"display_at": "2026-11-03T15:12:23Z",
"id": "01M6GZFWEG500KMD816SHTB1CC",
"incident_id": "01M6GZFWEGCET3WHSR44SH6C6R",
"status": "investigating",
"updated_at": "2026-11-03T15:13:09Z"
}
],
"name": "Telnyx’s Support AI Assistant (TAIA) — Service interruption",
"page_id": "01KPRP4VXQG1BSRN7S80HCZDDK",
"resolved_at": "2026-11-03T15:13:23Z",
"status": "resolved",
"updated_at": "2026-11-03T15:13:23Z"
},
{
"created_at": "2026-11-02T15:36:26Z",
"id": "01M6EEF6RHQ3Y2V086HMH3ZY8K",
"impact": "minor",
"incident_updates": [
{
"body": "The issue is now resolved, webhook production has now caught up.\n\nWe have been replaying some delayed webhooks where possible throughout the day. Message delivery remains unaffected.",
"created_at": "2026-11-03T01:26:29Z",
"display_at": "2026-11-03T01:26:29Z",
"id": "01M6FG7KH6V8Y5R6BD23VEGRYT",
"incident_id": "01M6EEF6RHQ3Y2V086HMH3ZY8K",
"status": "resolved",
"updated_at": "2026-11-03T01:26:29Z"
},
{
"body": "A fix has been implemented and we’re monitoring the results. Messages on a go forward basis are having their webhook delivery receipts returned in a timely manner.\n\nDelayed webhooks from earlier today are being replayed to customer endpoints to ensure customers can tie out their messages.",
"created_at": "2026-11-03T00:48:04Z",
"display_at": "2026-11-03T00:48:04Z",
"id": "01M6FE18ZHC91AV0E7PQ1806QM",
"incident_id": "01M6EEF6RHQ3Y2V086HMH3ZY8K",
"status": "monitoring",
"updated_at": "2026-11-03T00:48:04Z"
},
{
"body": "We’re still investigating issues with webhook latency for delivery receipts. Message sending still remains unaffected.",
"created_at": "2026-11-02T20:56:23Z",
"display_at": "2026-11-02T20:56:22Z",
"id": "01M6F0S15EKYDE3T3VDK5AA334",
"incident_id": "01M6EEF6RHQ3Y2V086HMH3ZY8K",
"status": "investigating",
"updated_at": "2026-11-02T20:56:23Z"
},
{
"body": "We’re investigating delays in webhook delivery latency, this is not affecting message sending.",
"created_at": "2026-11-02T15:44:35Z",
"display_at": "2026-11-02T15:44:35Z",
"id": "01M6EEY4554AKTA6VZ1G00F7QD",
"incident_id": "01M6EEF6RHQ3Y2V086HMH3ZY8K",
"status": "investigating",
"updated_at": "2026-11-02T15:44:35Z"
},
{
"body": "We’re investigating a brief blip in API latency on the Messaging API.",
"created_at": "2026-11-02T15:36:26Z",
"display_at": "2026-11-02T15:36:26Z",
"id": "01M6EEF6RH3HNQ7P0RKCFB4C4Y",
"incident_id": "01M6EEF6RHQ3Y2V086HMH3ZY8K",
"status": "investigating",
"updated_at": "2026-11-02T15:36:26Z"
}
],
"name": "Messaging API Latency",
"page_id": "01KPRP4VXQG1BSRN7S80HCZDDK",
"resolved_at": "2026-11-03T01:26:29Z",
"status": "resolved",
"updated_at": "2026-11-03T01:26:29Z"
},
{
"created_at": "2026-11-02T19:58:35Z",
"id": "01M6EXF6SFTT84SDQHVFFN8VPZ",
"impact": "none",
"incident_updates": [
{
"body": "The cause of the problem was identified and a fix has been in place and tested. The incident has been resolved. Thank you and we apologize to those not able to log in during the affected window.",
"created_at": "2026-11-02T20:14:30Z",
"display_at": "2026-11-02T20:14:30Z",
"id": "01M6EYCBPQVV37BBDSS4RQXNEX",
"incident_id": "01M6EXF6SFTT84SDQHVFFN8VPZ",
"status": "resolved",
"updated_at": "2026-11-02T20:14:30Z"
},
{
"body": "There was outage on Nov 2 from 19:47 UTC to 19:54 UTC on some Telnyx API endpoints involving user portal authentication. During this time window it was not possible to log into the portal. Users already logged into the portal were not affected, and no API calls done using API keys were affected. No calls or messages were affected.\n\nThe investigation is complete and we apologize for any inconvenience or interruptions.",
"created_at": "2026-11-02T19:58:35Z",
"display_at": "2026-11-02T19:58:35Z",
"id": "01M6EXF6SFSHEGWPJ3BY4SXA6N",
"incident_id": "01M6EXF6SFTT84SDQHVFFN8VPZ",
"status": "monitoring",
"updated_at": "2026-11-02T20:12:49Z"
}
],
"name": "Outage of some public API endpoints on Nov 2",
"page_id": "01KPRP4VXQG1BSRN7S80HCZDDK",
"resolved_at": "2026-11-02T20:14:30Z",
"status": "resolved",
"updated_at": "2026-11-02T20:14:30Z"
},
{
"created_at": "2026-10-30T19:09:04Z",
"id": "01M673ECEX2YNTA5A3HZDF2V1S",
"impact": "minor",
"incident_updates": [
{
"body": "We believe the issue is now resolved",
"created_at": "2026-10-30T21:23:12Z",
"display_at": "2026-10-30T21:23:12Z",
"id": "01M67B3ZJKHKYYBNMKMSQ435B2",
"incident_id": "01M673ECEX2YNTA5A3HZDF2V1S",
"status": "resolved",
"updated_at": "2026-10-30T21:23:12Z"
},
{
"body": "We’re investigating an issue with webhook delays on a subset of traffic. Sending does not remain affected.",
"created_at": "2026-10-30T19:09:04Z",
"display_at": "2026-10-30T19:09:04Z",
"id": "01M673ECEXWE3T79SP90J54P0W",
"incident_id": "01M673ECEX2YNTA5A3HZDF2V1S",
"status": "investigating",
"updated_at": "2026-10-30T19:09:04Z"
}
],
"name": "Messaging Webhook Delays",
"page_id": "01KPRP4VXQG1BSRN7S80HCZDDK",
"resolved_at": "2026-10-30T21:23:12Z",
"status": "resolved",
"updated_at": "2026-10-30T21:23:12Z"
},
{
"created_at": "2026-10-28T17:18:12Z",
"id": "01M61R9YV4T4QMXZYMY6Q5QG78",
"impact": "minor",
"incident_updates": [
{
"body": "Resolved",
"created_at": "2026-10-30T00:55:01Z",
"display_at": "2026-10-30T00:55:01Z",
"id": "01M654V4GKEPVFXSPST4Z0ABEB",
"incident_id": "01M61R9YV4T4QMXZYMY6Q5QG78",
"status": "resolved",
"updated_at": "2026-10-30T00:55:01Z"
},
{
"body": "Unexpected “Is Voice” usage and charges have been corrected. We’ve tuned IMS signalling traffic and corrected incorrect VoLTE rating.",
"created_at": "2026-10-28T17:18:12Z",
"display_at": "2026-10-28T17:18:12Z",
"id": "01M61R9YV4B18X3B6EPSC5XDJ1",
"incident_id": "01M61R9YV4T4QMXZYMY6Q5QG78",
"status": "monitoring",
"updated_at": "2026-10-28T17:18:12Z"
}
],
"name": "Unexpected wireless voice usage and charges",
"page_id": "01KPRP4VXQG1BSRN7S80HCZDDK",
"resolved_at": "2026-10-30T00:55:01Z",
"status": "resolved",
"updated_at": "2026-10-30T00:55:01Z"
},
{
"created_at": "2026-10-29T14:50:44Z",
"id": "01M6428MKX8EB6PFXTMCAZD81T",
"impact": "minor",
"incident_updates": [
{
"body": "Our team found the root cause of this issue to be due to a network blip leading to various service issues.\n\nIt was confirmed to be brief and all services are now caught up as of 15:15UTC. ",
"created_at": "2026-10-29T15:15:22Z",
"display_at": "2026-10-29T15:15:22Z",
"id": "01M643NQVWXPAZRYKAVMQZS8XZ",
"incident_id": "01M6428MKX8EB6PFXTMCAZD81T",
"status": "resolved",
"updated_at": "2026-10-29T15:15:22Z"
},
{
"body": "Our engineers are investigating an issue causing delays to messaging webhook deliveries which began at approximately 14:20UTC. The issue may also delay Mission Control and Porting ordering and configuration updates, and 503 responses may be seen.\n\nOur team is actively investigating this and updates will be posted here.",
"created_at": "2026-10-29T14:50:44Z",
"display_at": "2026-10-29T14:50:44Z",
"id": "01M6428MKX0CJZ4TRQ86JXZKTT",
"incident_id": "01M6428MKX8EB6PFXTMCAZD81T",
"status": "investigating",
"updated_at": "2026-10-29T14:50:44Z"
}
],
"name": "Delays with Messaging Webhooks, Mission Control Number and Porting ordering/configurations",
"page_id": "01KPRP4VXQG1BSRN7S80HCZDDK",
"resolved_at": "2026-10-29T15:15:22Z",
"status": "resolved",
"updated_at": "2026-10-29T15:15:22Z"
},
{
"created_at": "2026-10-28T21:01:36Z",
"id": "01M62530NH6F42PPY4FMK4QT2B",
"impact": "minor",
"incident_updates": [
{
"body": "A rollback was applied at ~15:54 UTC and credential creation has been healthy since 15:58 UTC.",
"created_at": "2026-10-28T21:02:22Z",
"display_at": "2026-10-28T21:02:22Z",
"id": "01M6254DDFJFN5PGQD3CEFAWZ8",
"incident_id": "01M62530NH6F42PPY4FMK4QT2B",
"status": "resolved",
"updated_at": "2026-10-28T21:02:22Z"
},
{
"body": "This was a platform-side incident affecting credential creation. A service update deployed at 14:36 UTC introduced a fault in the component that validates credential connections during creation, so `POST /v2/telephony_credentials` returned 503 from ~14:55 to ~15:58 UTC. A rollback was applied at ~15:54 UTC and credential creation has been healthy since 15:58 UTC.",
"created_at": "2026-10-28T21:01:36Z",
"display_at": "2026-10-28T21:01:36Z",
"id": "01M62530NH9TQ8ZE5K7K7H2T9H",
"incident_id": "01M62530NH6F42PPY4FMK4QT2B",
"status": "monitoring",
"updated_at": "2026-10-28T21:01:36Z"
}
],
"name": "Telephony tokens 503s error",
"page_id": "01KPRP4VXQG1BSRN7S80HCZDDK",
"resolved_at": "2026-10-28T21:02:22Z",
"status": "resolved",
"updated_at": "2026-10-28T21:02:22Z"
},
{
"created_at": "2026-10-28T17:14:34Z",
"id": "01M61R39T97DDCCB3DP2RRAKGA",
"impact": "minor",
"incident_updates": [
{
"body": "NAT errors resulted in user-plane issues for some users.",
"created_at": "2026-10-28T20:09:50Z",
"display_at": "2026-10-28T20:09:50Z",
"id": "01M62246Q045SM7FK5R9HYQPQD",
"incident_id": "01M61R39T97DDCCB3DP2RRAKGA",
"status": "resolved",
"updated_at": "2026-10-28T20:09:50Z"
},
{
"body": "Monitoring Recovery",
"created_at": "2026-10-28T19:17:03Z",
"display_at": "2026-10-28T19:17:03Z",
"id": "01M61Z3J9ZJ16AB2DJJVHEWV6Y",
"incident_id": "01M61R39T97DDCCB3DP2RRAKGA",
"status": "monitoring",
"updated_at": "2026-10-28T19:17:03Z"
},
{
"body": "We’ve expanded the NAT pool and are monitoring recovery. Metrics indicate underlying issue has been resolved.",
"created_at": "2026-10-28T17:14:34Z",
"display_at": "2026-10-28T17:14:34Z",
"id": "01M61R39T9ETHJYMWB9V6XNQBJ",
"incident_id": "01M61R39T97DDCCB3DP2RRAKGA",
"status": "monitoring",
"updated_at": "2026-10-28T17:14:34Z"
}
],
"name": "Wireless session drops in DC2",
"page_id": "01KPRP4VXQG1BSRN7S80HCZDDK",
"resolved_at": "2026-10-28T20:09:50Z",
"status": "resolved",
"updated_at": "2026-10-28T20:09:50Z"
},
{
"created_at": "2026-10-27T18:28:26Z",
"id": "01M5Z9XTB6R0SPKHPE967P8W6F",
"impact": "minor",
"incident_updates": [
{
"body": "We observed some queueing as it relates to delivery receipts over MMS which has since been drained, sending remained unaffected during this period.",
"created_at": "2026-10-27T21:01:42Z",
"display_at": "2026-10-27T21:01:42Z",
"id": "01M5ZJPEXN617VW3TX4HTP8W9M",
"incident_id": "01M5Z9XTB6R0SPKHPE967P8W6F",
"status": "resolved",
"updated_at": "2026-10-27T21:01:42Z"
},
{
"body": "We have implemented a fix and are monitoring the results.",
"created_at": "2026-10-27T20:26:02Z",
"display_at": "2026-10-27T20:26:02Z",
"id": "01M5ZGN5B1NYCGZGH1MXFZH044",
"incident_id": "01M5Z9XTB6R0SPKHPE967P8W6F",
"status": "monitoring",
"updated_at": "2026-10-27T20:26:02Z"
},
{
"body": "We’re investigating an issue with MMS delivery \u0026 receipts, we will update the status page accordingly.",
"created_at": "2026-10-27T18:28:26Z",
"display_at": "2026-10-27T18:28:26Z",
"id": "01M5Z9XTB686953XT1B14QYD77",
"incident_id": "01M5Z9XTB6R0SPKHPE967P8W6F",
"status": "investigating",
"updated_at": "2026-10-27T18:28:26Z"
}
],
"name": "MMS API Delivery Issues",
"page_id": "01KPRP4VXQG1BSRN7S80HCZDDK",
"resolved_at": "2026-10-27T21:01:42Z",
"status": "resolved",
"updated_at": "2026-10-27T21:01:42Z"
},
{
"created_at": "2026-10-23T16:07:50Z",
"id": "01M5MR9GY777RS99YZF87CG02Z",
"impact": "minor",
"incident_updates": [
{
"body": "This issue has been resolved. AT\u0026T provisioning is now flowing normally.",
"created_at": "2026-10-23T21:10:06Z",
"display_at": "2026-10-23T21:10:06Z",
"id": "01M5N9JZ1RDY1T6JDSA2BDZ17E",
"incident_id": "01M5MR9GY777RS99YZF87CG02Z",
"status": "resolved",
"updated_at": "2026-10-23T21:10:06Z"
},
{
"body": "We are currently experiencing delays registering 10DLC numbers to 10DLC campaigns. We have identified the problem downstream and are working towards resolution.",
"created_at": "2026-10-23T16:07:51Z",
"display_at": "2026-10-23T16:07:50Z",
"id": "01M5MR9GY7JG9XXZE0SZ2Z9JQD",
"incident_id": "01M5MR9GY777RS99YZF87CG02Z",
"status": "identified",
"updated_at": "2026-10-23T16:07:51Z"
}
],
"name": "10DLC phone number registration experiencing delays",
"page_id": "01KPRP4VXQG1BSRN7S80HCZDDK",
"resolved_at": "2026-10-23T21:10:06Z",
"status": "resolved",
"updated_at": "2026-10-23T21:10:06Z"
},
{
"created_at": "2026-10-22T15:43:59Z",
"id": "01M5J4H3HCJ42FQJ6M91GEX1F6",
"impact": "none",
"incident_updates": [
{
"body": "This issue was mitigated 10/22 at 3:16 PM EDT",
"created_at": "2026-10-23T21:01:07Z",
"display_at": "2026-10-23T21:01:07Z",
"id": "01M5N92GVE8NG8M6YZE3P8N1CN",
"incident_id": "01M5J4H3HCJ42FQJ6M91GEX1F6",
"status": "resolved",
"updated_at": "2026-10-23T21:01:07Z"
},
{
"body": "Some customers may experience intermittent connectivity issues in US.",
"created_at": "2026-10-22T15:43:59Z",
"display_at": "2026-10-22T15:43:59Z",
"id": "01M5J4H3HC68KM8107QDJZN127",
"incident_id": "01M5J4H3HCJ42FQJ6M91GEX1F6",
"status": "identified",
"updated_at": "2026-10-22T15:43:59Z"
}
],
"name": "Partial Service Degradation Affecting US Traffic",
"page_id": "01KPRP4VXQG1BSRN7S80HCZDDK",
"resolved_at": "2026-10-23T21:01:07Z",
"status": "resolved",
"updated_at": "2026-10-23T21:01:07Z"
},
{
"created_at": "2026-10-21T19:04:14Z",
"id": "01M5FXK2RWC2WJA8DFQ00NJ4A6",
"impact": "major",
"incident_updates": [
{
"body": "Wireless connectivity recovered on October 21st at 19:16UTC. \n\nThis issue is now mitigated.",
"created_at": "2026-10-22T11:17:31Z",
"display_at": "2026-10-22T11:17:31Z",
"id": "01M5HN96PNNJFQ0P2FH9352WAV",
"incident_id": "01M5FXK2RWC2WJA8DFQ00NJ4A6",
"status": "resolved",
"updated_at": "2026-10-22T11:17:31Z"
},
{
"body": "Wireless connectivity has recovered. We are monitoring the service to confirm it remains stable.",
"created_at": "2026-10-21T19:34:30Z",
"display_at": "2026-10-21T19:34:30Z",
"id": "01M5FZAFD1T6XF52A3YXKYHZFG",
"incident_id": "01M5FXK2RWC2WJA8DFQ00NJ4A6",
"status": "monitoring",
"updated_at": "2026-10-21T19:34:30Z"
},
{
"body": "Some wireless customers are experiencing dropped connections. We are investigating the connectivity disruption.",
"created_at": "2026-10-21T19:04:14Z",
"display_at": "2026-10-21T19:04:14Z",
"id": "01M5FXK2RWPNM7P84BW0F31JVQ",
"incident_id": "01M5FXK2RWC2WJA8DFQ00NJ4A6",
"status": "investigating",
"updated_at": "2026-10-21T19:04:14Z"
}
],
"name": "Wireless connectivity disruptions",
"page_id": "01KPRP4VXQG1BSRN7S80HCZDDK",
"resolved_at": "2026-10-22T11:17:31Z",
"status": "resolved",
"updated_at": "2026-10-22T11:17:31Z"
},
{
"created_at": "2026-10-23T14:19:24Z",
"id": "01M5MJ2YSRP04SAS5S3WDR9G4H",
"impact": "none",
"incident_updates": [
{
"body": "On October 21, between approximately 18:17 and 19:20 UTC, a network infrastructure issue caused intermittent failures across Telnyx services. \n\n \n\nProducts affected during the disruption:\n\n- **Mission Control portal and API** - intermittent timeouts and \"503 Service Unavailable\" errors, in a series of short outages totaling roughly 20 minutes within the window. Account management and configuration actions may have failed intermittently.\n\n- **Voice API and TeXML** - some outbound call setups failed or timed out, and webhook delivery to application endpoints was delayed or dropped for calls placed during this period. Calls already in progress were not terminated, but new call setup was unreliable.\n\n- **WebRTC** - some customers experienced failures when initiating new calls or connecting to gateways.\n\n- **Call Control** - dialing requests intermittently returned HTTP 500 errors, and webhook events for some calls during the window were not delivered.\n\n- **Call recordings** - recordings may be missing for calls that were active during the window.\n\n- **Programmable Wireless** - data sessions on some SIMs dropped during the disruption and reconnected automatically as service recovered\n\nA deeper investigation into the underlying cause is ongoing, and we are adding additional monitoring to detect this class of failure earlier. Thank you.",
"created_at": "2026-10-23T14:19:24Z",
"display_at": "2026-10-21T17:15:00Z",
"id": "01M5MJ2YSRDTM7DVTS5YXF2P5G",
"incident_id": "01M5MJ2YSRP04SAS5S3WDR9G4H",
"status": "resolved",
"updated_at": "2026-10-23T14:19:24Z"
}
],
"name": "Service disruption affecting Mission Control, Call Control/TeXML API",
"page_id": "01KPRP4VXQG1BSRN7S80HCZDDK",
"resolved_at": "2026-10-21T17:15:00Z",
"status": "resolved",
"updated_at": "2026-10-23T14:19:24Z"
},
{
"created_at": "2026-10-16T18:21:49Z",
"id": "01M52Z5T4BHJBFBVGH1A1ZZRPD",
"impact": "critical",
"incident_updates": [
{
"body": "This is resolved",
"created_at": "2026-10-17T00:08:00Z",
"display_at": "2026-10-17T00:08:00Z",
"id": "01M53JZP9JEHFREGTDZR586DAE",
"incident_id": "01M52Z5T4BHJBFBVGH1A1ZZRPD",
"status": "resolved",
"updated_at": "2026-10-17T00:08:00Z"
},
{
"body": "We have restored DNS responses for video.telnyx.com and deployed the service to replacement infrastructure. Successful client connections and video traffic have resumed, and we are monitoring recovery. Some customers may continue to experience connection failures for a few hours while cached DNS results expire. We are also investigating an error encountered during testing when requesting a client token; full recovery has not yet been confirmed.",
"created_at": "2026-10-16T22:54:07Z",
"display_at": "2026-10-16T22:54:07Z",
"id": "01M53ERDF9HT1K80W5PAM7YMC1",
"incident_id": "01M52Z5T4BHJBFBVGH1A1ZZRPD",
"status": "monitoring",
"updated_at": "2026-10-16T22:54:07Z"
},
{
"body": "[video.telnyx.com](http://video.telnyx.com \"video.telnyx.com\") is currently unavailable. We have identified an issue affecting the infrastructure hosting the service and are working to restore it. Recovery requires updates to our deployment process, which are in progress.",
"created_at": "2026-10-16T18:21:49Z",
"display_at": "2026-10-16T18:21:49Z",
"id": "01M52Z5T4BCGK7HY20PXJJ1PJ2",
"incident_id": "01M52Z5T4BHJBFBVGH1A1ZZRPD",
"status": "identified",
"updated_at": "2026-10-16T18:21:49Z"
}
],
"name": "Programmable Video service outage",
"page_id": "01KPRP4VXQG1BSRN7S80HCZDDK",
"resolved_at": "2026-10-17T00:08:00Z",
"status": "resolved",
"updated_at": "2026-10-17T00:08:00Z"
},
{
"created_at": "2026-10-16T01:57:25Z",
"id": "01M516VA7RR2MAPXEMZ8TZ9RVB",
"impact": "none",
"incident_updates": [
{
"body": "This is resolved",
"created_at": "2026-10-16T23:32:38Z",
"display_at": "2026-10-16T23:32:38Z",
"id": "01M53GYXFDRGKKE47VNWV7HGTY",
"incident_id": "01M516VA7RR2MAPXEMZ8TZ9RVB",
"status": "resolved",
"updated_at": "2026-10-16T23:32:38Z"
},
{
"body": "We identified a downtime in one of our datastores in europe region",
"created_at": "2026-10-16T03:14:17Z",
"display_at": "2026-10-16T03:14:17Z",
"id": "01M51B82KZ47C19F39Y3776M3B",
"incident_id": "01M516VA7RR2MAPXEMZ8TZ9RVB",
"status": "identified",
"updated_at": "2026-10-16T03:14:17Z"
},
{
"body": "We’re investigating issues in updating the message status for SMS in our EU datacenter.",
"created_at": "2026-10-16T01:57:25Z",
"display_at": "2026-10-16T01:57:25Z",
"id": "01M516VA7R2JXHVDM71EEJVTXV",
"incident_id": "01M516VA7RR2MAPXEMZ8TZ9RVB",
"status": "investigating",
"updated_at": "2026-10-16T01:57:25Z"
}
],
"name": "EU Messaging Update Issues",
"page_id": "01KPRP4VXQG1BSRN7S80HCZDDK",
"resolved_at": "2026-10-16T23:32:38Z",
"status": "resolved",
"updated_at": "2026-10-16T23:32:38Z"
},
{
"created_at": "2026-10-14T15:07:50Z",
"id": "01M4XF95PAY4KGVFQN2HQE1Q8G",
"impact": "none",
"incident_updates": [
{
"body": "Customers interacting with our AI Assistant widget through chat or email may have observed error responses between 14:30 and 15:00 UTC - 14th October 2026. \n\nEngineers were alerted to the issue, identified the root caused and resolved the issue. \n\nPlease repeat your queries again in your preferred channel to continue your session with our AI Support Assistant.",
"created_at": "2026-10-14T15:07:50Z",
"display_at": "2026-10-14T15:00:00Z",
"id": "01M4XF95PAHC6Q6C034F8R1QE1",
"incident_id": "01M4XF95PAY4KGVFQN2HQE1Q8G",
"status": "resolved",
"updated_at": "2026-10-14T15:07:50Z"
}
],
"name": "Telnyx's Support AI Assistant (TAIA) - currently unavailable ",
"page_id": "01KPRP4VXQG1BSRN7S80HCZDDK",
"resolved_at": "2026-10-14T15:00:00Z",
"status": "resolved",
"updated_at": "2026-10-14T15:07:50Z"
},
{
"created_at": "2026-10-13T17:25:30Z",
"id": "01M4V4RGZGHS9FQXV6DJNGH7FP",
"impact": "minor",
"incident_updates": [
{
"body": "This incident is now resolved.",
"created_at": "2026-10-13T19:59:57Z",
"display_at": "2026-10-13T19:59:57Z",
"id": "01M4VDKB4G9W3545CJK3K5YM01",
"incident_id": "01M4V4RGZGHS9FQXV6DJNGH7FP",
"status": "resolved",
"updated_at": "2026-10-13T19:59:57Z"
},
{
"body": "We are monitoring outbound messaging for further delays or errors.",
"created_at": "2026-10-13T18:17:04Z",
"display_at": "2026-10-13T18:17:04Z",
"id": "01M4V7PYBGV3FCMX5KT47GS45P",
"incident_id": "01M4V4RGZGHS9FQXV6DJNGH7FP",
"status": "monitoring",
"updated_at": "2026-10-13T18:17:04Z"
},
{
"body": "Customers may experience intermittent delays and errors when sending outbound messages.\nWe are investigating the issue.",
"created_at": "2026-10-13T17:25:30Z",
"display_at": "2026-10-13T17:25:30Z",
"id": "01M4V4RGZG3VN9C23B8SDTFNTY",
"incident_id": "01M4V4RGZGHS9FQXV6DJNGH7FP",
"status": "investigating",
"updated_at": "2026-10-13T17:25:30Z"
}
],
"name": "Messaging intermittent errors and latency",
"page_id": "01KPRP4VXQG1BSRN7S80HCZDDK",
"resolved_at": "2026-10-13T19:59:57Z",
"status": "resolved",
"updated_at": "2026-10-13T19:59:57Z"
},
{
"created_at": "2026-10-13T18:36:10Z",
"id": "01M4V8SXXAWPDYY9R37JYT3BNQ",
"impact": "minor",
"incident_updates": [
{
"body": "This is resolved",
"created_at": "2026-10-13T19:54:51Z",
"display_at": "2026-10-13T19:54:51Z",
"id": "01M4VD9ZQ2E4CQFSNAWF5H69TM",
"incident_id": "01M4V8SXXAWPDYY9R37JYT3BNQ",
"status": "resolved",
"updated_at": "2026-10-13T19:54:51Z"
},
{
"body": "We’ve identified the issue and have released a fix. Queues are depleting and regular functionality is being restored.\n\nWe’re monitoring the results.",
"created_at": "2026-10-13T19:46:48Z",
"display_at": "2026-10-13T19:46:48Z",
"id": "01M4VCV8TYP55BS2DAARYPPC1B",
"incident_id": "01M4V8SXXAWPDYY9R37JYT3BNQ",
"status": "monitoring",
"updated_at": "2026-10-13T19:46:48Z"
},
{
"body": "User number, connection, and outbound profile updates are extremely delayed, and customer payments are also heavily delayed.",
"created_at": "2026-10-13T18:54:21Z",
"display_at": "2026-10-13T18:54:21Z",
"id": "01M4V9V6VGTPB1F6ABTG2X9DXD",
"incident_id": "01M4V8SXXAWPDYY9R37JYT3BNQ",
"status": "investigating",
"updated_at": "2026-10-13T18:54:21Z"
},
{
"body": "We’re investigating issues with processing delays on the v2 API with the following -\n\n• Webhook Updates\n\n• Phone Number / Connection Settings Updates\n\n• Payment Processing",
"created_at": "2026-10-13T18:36:10Z",
"display_at": "2026-10-13T18:36:10Z",
"id": "01M4V8SXXABW1YXHW12YNMNKBV",
"incident_id": "01M4V8SXXAWPDYY9R37JYT3BNQ",
"status": "investigating",
"updated_at": "2026-10-13T18:36:10Z"
}
],
"name": "API v2 - Intermittend Processing Delays",
"page_id": "01KPRP4VXQG1BSRN7S80HCZDDK",
"resolved_at": "2026-10-13T19:54:51Z",
"status": "resolved",
"updated_at": "2026-10-13T19:54:51Z"
},
{
"created_at": "2026-10-12T08:31:30Z",
"id": "01M4QKT11D4C6QGT35F50HQ4WP",
"impact": "major",
"incident_updates": [
{
"body": "We have confirmed reports that Email API deliverability has now improved. \n\nEmail sending through the Telnyx Email API was unavailable during the following periods:\n\n- 9th October, approximately 21:10–22:05 UTC.\n\n- 10th October at approximately 22:15 UTC until 12th October at 09:25 UTC.\n\nA service restart by our engineers stabilised deliverability after 12th October at 09:25 UTC and resolved the issue. ",
"created_at": "2026-10-12T13:58:18Z",
"display_at": "2026-10-12T13:58:18Z",
"id": "01M4R6GD8AKXHCRF7PEEY4Y278",
"incident_id": "01M4QKT11D4C6QGT35F50HQ4WP",
"status": "resolved",
"updated_at": "2026-10-12T13:58:18Z"
},
{
"body": "Email sending through the Telnyx Email API was unavailable during the following periods:\n\n \n\n• 9th October, approximately 21:10–22:05 UTC.\n\n• 10th October at approximately 22:15 UTC until 12th October at 09:25 UTC.\n\n \n\nNew send requests during these periods failed with **_gw_reject// injection_failed_**. Messages already queued before each interruption continued to be sent. Customers can retry messages that failed during the affected periods.\n\n \n\nService has been restored following a mitigation. We are monitoring stability and working on a permanent fix.",
"created_at": "2026-10-12T09:36:32Z",
"display_at": "2026-10-12T09:36:32Z",
"id": "01M4QQH3W1RVS4F6F14KFD4GYT",
"incident_id": "01M4QKT11D4C6QGT35F50HQ4WP",
"status": "monitoring",
"updated_at": "2026-10-12T10:45:49Z"
},
{
"body": "We are currently investigating this issue. ",
"created_at": "2026-10-12T08:31:30Z",
"display_at": "2026-10-12T08:31:30Z",
"id": "01M4QKT11D7ZA9Y670XP157ZYS",
"incident_id": "01M4QKT11D4C6QGT35F50HQ4WP",
"status": "investigating",
"updated_at": "2026-10-12T08:31:30Z"
}
],
"name": "Email API messages rejected with gw_reject// injection_failed",
"page_id": "01KPRP4VXQG1BSRN7S80HCZDDK",
"resolved_at": "2026-10-12T13:58:18Z",
"status": "resolved",
"updated_at": "2026-10-12T13:58:18Z"
}
],
"page": {
"id": "01KPRP4VXQG1BSRN7S80HCZDDK",
"name": "Telnyx",
"updated_at": "2026-11-05T21:55:06Z",
"url": "https://status.telnyx.com/"
}
}