Telnyx

telnyx.com

Telnyx declares 50 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. The list last changed on Sep 24, 2026: 18 added, 5 removed, 30 changed. 25 tracked vendors name Telnyx as a subprocessor, including Pylon, Brevo and Zoho.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

50 third parties.

NamePurposeLocationListed since
Amazon Web Services
Cloud hosting for applications and messaging; S3 storage of call detail records and recordings; Polly speech synthesis for AI features. Data may include message content, audio, submitted text, phone numbers, timestamps and call metadata.
Analytix
Financial and accounting services for the management of the company's finances; personal data processed could include employee payroll information, vendor payment data, and other financial data.
Anthropic AILarge language models for enabled AI features. Processes prompts, transcripts and generated responses that may contain personal data.
Atlassian
Software used for managing product development, tracking issues, and organizing tasks; personal data processed could include employee names, email addresses, and content related to project management and product development.
Bill.com
Bill.com is used for managing accounts payable and receivable; personal data processed could include vendor and client payment data, bank account information, and related transaction details.
Braintree Secure payment processing services; processing of personal financial data, such as credit card details, for Telnyx's customers during transaction processing.
Cartesia Speech synthesis and voice cloning for enabled AI features, including Voice Designer. Processes submitted text, voice samples and generated audio that may contain personal data.
Cekura
Testing and observability for enabled AI features. Processes customer-configured test inputs, simulated test call audio and transcripts, and evaluation results that may contain personal data.
Clearbit
Enrichment of customer profiles using public and proprietary data sources; personal data processed could include names, email addresses, job titles, social media profiles, and company information.
Cloudflare
Provision of CDN, DDoS protection, and Internet security services; data processed could include web traffic data and potentially personal data of website visitors, such as IP addresses and user agent strings.
Deepgram AIReal-time transcription for enabled AI features. Processes submitted audio and resulting transcripts that may contain personal data.
DeepInfra GPU infrastructure hosting Telnyx-managed model serving. Processes customer inputs and outputs that may contain personal data. This entry covers infrastructure hosting.
DigitalOcean
Infrastructure for Edge Compute runtime and storage, and GPU workloads for voice cloning and design. Data may include customer workload data, submitted text, voice samples and generated audio.
DocuSign Software used for digitally signing documents; personal data processed could include names, email addresses, signatures, and content of documents requiring signature.
Domo BI & analytics, processing and visualization of business data.
Dropbox Cloud storage for file sharing and collaboration; personal data processed could include names, email addresses, and any data contained in files stored on Dropbox.
Dwolla
Dwolla is used as a payment platform for business transactions; personal data processed could include names, financial data, transaction data, bank account information, and payment details.
ElevenLabs AISpeech synthesis and voice generation for enabled AI features. Processes submitted text and associated audio that may contain personal data.
Equinix Network interconnections. Colocation data center services.
Fathom HQ
Used for financial reporting, analysis, and forecasting, providing key financial insights and future projections for the business. Personal data processed could include financial performance data, accounting data, business metrics, and other data necessary for financial analysis and forecast generation.
FullStory
Software used for understanding customer interactions with digital platforms; personal data processed could include website visitor behavior, IP addresses, and potentially identifiable information captured during website interactions.
Google
Cloud speech recognition and text-to-speech for Voice API and AI features; email, document storage, calendars and advertising. Data may include audio, transcripts, text, phone numbers, customer contact details and personal data in documents and communications.
Groq AILarge language model inference for enabled AI features. Processes prompts, text and generated responses that may contain personal data.
Hamsa AI Arabic voice AI in an on-premises deployment; incidental access for support and diagnostics only. Data accessible for these purposes may include recordings and transcripts.
Hydra Host Infrastructure hosting large language model, embedding and voice workloads. Processes customer text, prompts, audio and model outputs that may contain personal data.
IBM Cloud on Softlayer
Public cloud hosting of messaging platform, including signal and message processing. Storage of message content and records of communications (Dispatch API). Personal data contained in communications customers send or receive through Telnyx's messaging API services, VoIP and SMS services. Potentially identifiable information includes message content or phone numbers.
Intercom
Management of customer communications and support via live chat and automated messaging; personal data processed could include names, email addresses, usage data, and content of communications.
Mailgun Service used for sending, receiving, and tracking transactional emails via API; personal data processed could include names, email addresses, and email content.
Marketo Automation and management of marketing campaigns; personal data processed could include names, email addresses, browsing data, and interaction with marketing materials.
Merge API Integration and synchronization of data between business systems. Processes personal data contained in records transmitted through the configured integrations.
Microsoft
Azure infrastructure hosting, backups, logging and monitoring; Azure speech synthesis for AI features; Microsoft Advertising. Data may include hosted customer data, submitted text, generated audio, operational logs, online identifiers, IP addresses and advertising interaction data.
MiniMax Speech synthesis for enabled AI features. Processes submitted text and generated audio that may contain personal data.
Onfido Service used for verifying identities of customers; personal data processed could include names, addresses, identification document information, and facial biometrics.
OpenAI AI
Large language models and Whisper speech recognition for enabled AI features. Processes submitted text, prompts, audio, transcripts and generated responses that may contain personal data.
Oracle / OCI
Cloud infrastructure and backend hosting, including storage of call detail reports, call recordings, voice samples, database backups and snapshots. Data may include communications content, call metadata and personal data contained in hosted databases.
Plaid
Plaid is used to connect with users' bank accounts to verify account holder’s information, authenticate accounts, and facilitate transactions. Personal data processed could include names, financial data, bank account information, and transaction details.
Proofpoint Protection against email-based threats and ensuring compliance; personal data processed could include names, email addresses, and email content.
ResetData Infrastructure hosting Telnyx-managed inference workloads. Processes model inputs and outputs, including prompts and generated responses that may contain customer personal data.
Salesforce, SalesforceIQ, Slack
CRM for managing customer interactions; personal data processed could include customer names, contact information, purchase history, and communications with Telnyx and within the Slack platform + Software used for inter-team communication and collaboration.
Salesloft
Salesloft is used as a sales engagement platform to help teams set and execute on sales strategies; personal data processed could include names, email addresses, contact history, and interaction data of potential and existing customers.
Segment Collection, consolidation, and management of customer data from multiple sources; personal data processed could include names, email addresses, usage data, and browsing behavior.
Tensormesh
Inference optimization (KV cache reuse) software deployed on Telnyx infrastructure. Tensormesh personnel have incidental access for deployment and support, which may include live inference traffic containing personal data.
Trestle Solutions Identity verification and fraud prevention APIs. Processes contact information and identity attributes submitted through Telnyx identity and lookup APIs.
Vic.ai
Vic.ai is used for automating accounting tasks using artificial intelligence; personal data processed could include financial data, invoice data, employee payroll information, and vendor payment data.
VSHosting Infrastructure hosting large language model and embedding workloads. Processes text, prompts and embedding inputs and outputs that may contain customer personal data.
Xero Accounting software used for managing company's financial data; personal data processed could include employee payroll information, vendor payment data, and other financial data.
Zapier Automation tool used to connect different business applications; personal data processed could include names, email addresses, and any data transferred between connected apps.
Zendesk Management of customer support tickets and communications; personal data processed could include names, email addresses, phone numbers, and content of support communications.
Zenlayer Infrastructure supporting Edge Compute messaging, proxy services and actor-state databases. Processes customer data transmitted or stored by the hosted workloads.
Zoom
Software used for video meetings, webinars, and collaborative work; personal data processed could include employee names, email addresses, video and audio content, and meeting metadata.

Web TechnologiesCSV · Atom

Telnyx's homepage made 207 requests to 31 domains, 17 services controlled by another company, and 1 domain not identified.

Analytics (6): Google Cloud, LinkedIn, Cloudflare, Meta, ZoomInfo; usually detected as Analytics: SmartBear SoftwareAdvertising (4): Reddit, Inc., StackAdapt, X Corp., OpenAIMarketing automation (4): GetVector, Inc., Clearbit, Salesloft, AdobeCookie compliance (1): OneTrustCDN (1): jsDelivrOther (1): usually detected as Customer data platform: Segment

17 third parties by category: Analytics 6Advertising 4Marketing automation 4Cookie compliance 1CDN 1Other 1

Third parties 17 · 76 requests
Reddit, Inc. Reddit Ads 8% of the page's requests 17
OneTrust OneTrust 7% of the page's requests 15
GetVector, Inc. Vector 5% of the page's requests 11
Clearbitsubprocessor Clearbit 2% of the page's requests 4
Google Cloudsubprocessor Google Analytics Google Tag Manager 2% of the page's requests 4
StackAdapt StackAdapt 2% of the page's requests 4
X Corp. Twitter Ads 2% of the page's requests 4
LinkedIn Linkedin Insight Tag 1% of the page's requests 3
Salesloftsubprocessor Salesloft 1% of the page's requests 3
OpenAIsubprocessor ChatGPT Ads Measurement Pixel <1% of the page's requests 2
Segmentsubprocessor segment.com, segment.io <1% of the page's requests 2
jsDelivr jsDelivr <1% of the page's requests 2
Adobe Marketo <1% of the page's requests 1
Cloudflaresubprocessor Cloudflare Browser Insights <1% of the page's requests 1
Meta Facebook Pixel <1% of the page's requests 1
SmartBear Software bugsnag.com <1% of the page's requests 1
ZoomInfo Zoominfo <1% of the page's requests 1
Unknown 1 · 1 request

usbrowserspeed.com

First party 1 · 130 requests
Telnyx Cloudflare Framer Motion HSTS HockeyStack Microsoft Clarity Next.js 16.4.2 Next.js App Router Open Graph Priority Hints RSS React Segment 1.84.1 Turbopack Webpack core-js 3.32.2 63% of the page's requests 130

8 tracked companies loaded by the homepage are not in Telnyx's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (25)CSV · Atom

25 companies
  • AllCode allcode.com Messaging, voice, telecommunications services, and customer communications
  • Brevo brevo.com SMS routing
  • CallHippo callhippo.com Provides Telephony
  • CallTrackingMetrics calltrackingmetrics.com Transmittal to or from our application from or to the publicly-switched telephone network (PSTN) or other specified origination and termination points.
  • Clerk Chat clerk.chat
  • ContactMonkey contactmonkey.com SMS delivery provider (opt-in).
  • CRM Messaging crm-messaging.cloud SMS & voice messaging delivery, number management
  • CTM ctm.com Transmittal to or from our application from or to the publicly-switched telephone network (PSTN) or other specified origination and termination points.
  • Funnelfeedr funnelfeedr.com Telephony provider. Call audio is not retained by Telnyx after transfer to Funnelfeedr's EU storage. https://telnyx.com/privacy-policy
  • Girikon AI girikon.ai CTI integration, voice calling, SMS delivery, call routing
  • incident.io incident.io SMS, Phone and email notifications
  • Iterable iterable.com Send SMS via API.
  • meetergo meetergo.com Provides the phone number, routes calls to meetergo and verifies the number holder's details (address, documents)
  • Mogli mogli.com Messaging Partner
  • Neeto neetocal.com Communication
  • NimbleRx nimblerx.com Text provider
  • Postcall postcall.io
  • Pylon usepylon.com Phone & SMS
  • Ringostat ringostat.com IP Telephony, telephone calls, two-way SMS services, Two-way SIP Trunking, IOT SIM-cards, Phone numbers porting, VoIP calling (Voice over Internet Protocol calling), IPRN, Voice recording, Massanging services, Virtual phone numbers, Integration with and between communication tools and other; IP Telephony, telephone calls, two-way SMS services, two-way SIP trunking, IOT SIM-cards, Phone numbers porting, VoIP calling (Voice over Internet Protocol calling), IPRN, voice recording, massanging services, Virtual phone numbers, Integration with and between communication tools and other
  • Sendbird sendbird.com PSTN/SIP routing provider to enable voice capabilities for Sendbird AI Voice Agent
  • SMTP2GO smtp2go.com SMS/MMS
  • SolarWinds solarwinds.com Voice & SMS dispatch
  • Trengo trengo.com Voice provider
  • Zero zero.inc Voice calling and call recording
  • Zoho zoho.com

Service statusCSV · Atom

Aug 14: no incident reportedAug 15: 1 incident (1 major)Aug 16: no incident reportedAug 17: 1 incident (1 minor)Aug 18: no incident reportedAug 19: 1 incident (1 major)Aug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: 2 incidents (1 critical, 1 no impact stated)Aug 25: no incident reportedAug 26: no incident reportedAug 27: 1 incident (1 minor)Aug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: 2 incidents (1 major, 1 minor)Sep 2: 1 incident (1 minor)Sep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: 1 incident (1 major)Sep 9: 1 incident (1 minor)Sep 10: 3 incidents (2 major, 1 minor)Sep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: 1 incident (1 major)Sep 15: 2 incidents (2 minor)Sep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: 2 incidents (1 critical, 1 minor)Sep 23: 4 incidents (3 major, 1 no impact stated)Sep 24: no incident reportedSep 25: 1 incident (1 major)Sep 26: no incident reportedSep 27: no incident reportedSep 28: 1 incident (1 major)Sep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: 1 incident (1 major)Oct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: 1 incident (1 major)Oct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: 1 incident (1 minor)Oct 11: no incident reportedOct 12: 1 incident (1 major)Oct 13: 2 incidents (2 minor)Oct 14: 1 incident (1 no impact stated)Oct 15: no incident reportedOct 16: 2 incidents (1 critical, 1 no impact stated)Oct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: 1 incident (1 major)Oct 22: 1 incident (1 no impact stated)Oct 23: 2 incidents (1 minor, 1 no impact stated)Oct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: 1 incident (1 minor)Oct 28: 3 incidents (3 minor)Oct 29: 1 incident (1 minor)Oct 30: 1 incident (1 minor)Oct 31: no incident reportedNov 1: no incident reportedNov 2: 2 incidents (1 minor, 1 no impact stated)Nov 3: 5 incidents (3 major, 2 minor)Nov 4: no incident reportedNov 5: 2 incidents (1 major, 1 no impact stated)Nov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reported

90 days agotoday

  • 53 incidents in 90 days
  • 23 major or critical
  • 2 h 43 min typical time to resolve
  • 16 days longest major
BeganIncidentImpactLasted
Data Connectivity Issues - IMSI1no impact stated1 h 31 min
Data Connectivity Issues - IMSI1major6 h 57 min
Data Connectivity Issues - IMSI1major2 h 9 min
10DLC Traffic Towards Tier 1 Carriers Delayedminor11 h 36 min
Data Connectivity Issues IMSI1major4 h 58 min
Messaging Latencyminor2 h 43 min
Telnyx’s Support AI Assistant (TAIA) — Service interruptionmajor1 min
Outage of some public API endpoints on Nov 2no impact stated15 min

Incidents per month

0 10 20 Aug 2026: 7 incidents (1 critical, 2 major, 3 minor, 1 no impact stated) · partial: our history begins Aug 13 · typical time to resolve 24 h 22 min Sep 2026: 19 incidents (1 critical, 10 major, 7 minor, 1 no impact stated) · typical time to resolve 2 h 7 min Oct 2026: 19 incidents (1 critical, 4 major, 10 minor, 4 no impact stated) · typical time to resolve 2 h 55 min Nov 2026: 9 incidents (4 major, 3 minor, 2 no impact stated) · typical time to resolve 2 h 43 min Aug 2026Sep Oct Nov

critical major minor no impact stated before or partly before our history

As Telnyx's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Telnyx's subprocessorsCSV · Atom

400 reported incidents in the last 30 days, by 17 of the vendors Telnyx lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Telnyx was involved.

DateCompanyIncidentImpactLasted
SegmentMMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in United States minorongoing
SegmentSMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan minorongoing
SegmentVoice Call Failures in JP1 minor3 h 51 min
SegmentOn Call Engineers are Investigating no impact statedongoing
SegmentSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
SegmentRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
ElevenLabsScribe v3 Live outage major1 h 53 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
SegmentIssue resolved minor1 h 43 min
ZoomService Degradation Affecting Zoom Conference Room Connector Services Endpoints in the AMS region. minor2 h 35 min
SegmentSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
SegmentGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
DeepgramFlux TTS high latency and websocket disconnects major9 min
ZoomService Degradation Affecting a subset of users with ZVA and ZoomMate no impact stated1 min
XeroGlobal: Xero Partner Hub - Some slowness or unable to access pages in Partner Hub major1 h 7 min
OpenAIElevated Errors On API minor42 min
SegmentWhatsApp Business API Message Send Failures minor16 h 29 min
SalesloftSalesforce sync interruption for some customers no impact statedongoing
XeroUK: HMRC connected services - MTD IT and MTD VAT minor14 h 32 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
SegmentVoice Call Failures from a Subset of Twilio Phone Numbers to Chile minor19 h 20 min
SegmentVoice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom minor5 h 18 min
SegmentSMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy minor3 h 14 min
SegmentSMS Delivery Delays and Failures from Twilio to Spusu United Kingdom minor3 h 26 min

And 375 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

  1. Removed subprocessor: Amazon Web Services S3 evidence list before and after
  2. Removed subprocessor: Azure Cloud evidence list before and after
  3. Removed subprocessor: Google Cloud evidence list before and after
  4. Removed subprocessor: Microsoft Advertising evidence list before and after
  5. Removed subprocessor: OpenAI API evidence list before and after
  6. Changed subprocessor: Amazon Web Services purpose: Public cloud hosting of messaging platform, including signal and message processing (WhatsApp API). Storage of message content and records of communications. (Messages API). Hosting provider for Telnyx applications and data; Personal data contained in communications customers send or receiv… evidence list before and after
  7. Changed subprocessor: Analytix evidence list before and after
  8. Changed subprocessor: Atlassian evidence list before and after
  9. Changed subprocessor: Bill.com evidence list before and after
  10. Changed subprocessor: Braintree evidence list before and after
  11. Changed subprocessor: Clearbit evidence list before and after
  12. Added subprocessor: MiniMax evidence list before and after
  13. Changed subprocessor: Cloudflare evidence list before and after
  14. Changed subprocessor: DocuSign evidence list before and after
  15. Changed subprocessor: Domo evidence list before and after
  16. Changed subprocessor: Dropbox evidence list before and after
  17. Changed subprocessor: Dwolla evidence list before and after
  18. Changed subprocessor: Equinix evidence list before and after
  19. Changed subprocessor: Fathom HQ evidence list before and after
  20. Changed subprocessor: FullStory evidence list before and after
  21. Changed subprocessor: Google purpose: Email Services, Document storage, Calendar Services, Advertising → Cloud speech recognition and text-to-speech for Voice API and AI features; email, document storage, calendars and advertising. Data may include audio, transcripts, text, phone numbers, customer contact details and personal… evidence list before and after
  22. Changed subprocessor: IBM Cloud on Softlayer evidence list before and after
  23. Changed subprocessor: Intercom evidence list before and after
  24. Changed subprocessor: Mailgun evidence list before and after
  25. Changed subprocessor: Marketo evidence list before and after
  26. Changed subprocessor: Onfido evidence list before and after
  27. Changed subprocessor: Plaid evidence list before and after
  28. Changed subprocessor: Proofpoint evidence list before and after
  29. Changed subprocessor: Salesforce, SalesforceIQ, Slack evidence list before and after
  30. Changed subprocessor: Salesloft evidence list before and after
  31. Changed subprocessor: Segment evidence list before and after
  32. Changed subprocessor: Vic.ai evidence list before and after
  33. Changed subprocessor: Xero evidence list before and after
  34. Changed subprocessor: Zapier evidence list before and after
  35. Changed subprocessor: Zendesk evidence list before and after
  36. Changed subprocessor: Zoom evidence list before and after
  37. Added subprocessor: Anthropic evidence list before and after
  38. Added subprocessor: Cartesia evidence list before and after
  39. Added subprocessor: Deepgram evidence list before and after
  40. Added subprocessor: DeepInfra evidence list before and after
  41. Added subprocessor: DigitalOcean evidence list before and after
  42. Added subprocessor: ElevenLabs evidence list before and after
  43. Added subprocessor: Groq evidence list before and after
  44. Added subprocessor: Hamsa AI evidence list before and after
  45. Added subprocessor: Hydra Host evidence list before and after
  46. Added subprocessor: Merge API evidence list before and after
  47. Added subprocessor: Microsoft evidence list before and after
  48. Added subprocessor: OpenAI evidence list before and after
  49. Added subprocessor: Oracle / OCI evidence list before and after
  50. Added subprocessor: ResetData evidence list before and after
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Telnyx transparency rating

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