Telnyx
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | partial | 0 / 8 |
| Purposes | 7 / 7 | |
| Data processing addendum | 12 / 12 | |
| Trust center | 8 / 8 | |
| Privacy policy | 6 / 6 | |
| security.txt | not found | 0 / 6 |
| Security page | not found | 0 / 5 |
| Status page | 5 / 5 | |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | 8 / 8 | |
| Total | 76 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Telnyx's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/telnyx"><img src="https://thirdpartyindex.com/badge/telnyx.svg" alt="Telnyx transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/telnyx)Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center | snapshot | ||
| Subprocessor list | snapshot | ||
| Data processing addendum | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Status page incident.io | snapshot |
Subprocessors
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Amazon Web Services | Cloud hosting for applications and messaging; S3 storage of call detail records and recordings; Polly speech synthesis for AI features. Data may include message content, audio, submitted text, phone numbers, timestamps and call metadata. | ||
| Analytix | Financial and accounting services for the management of the company's finances; personal data processed could include employee payroll information, vendor payment data, and other financial data. | ||
| Anthropic | Large language models for enabled AI features. Processes prompts, transcripts and generated responses that may contain personal data. | ||
| Atlassian | Software used for managing product development, tracking issues, and organizing tasks; personal data processed could include employee names, email addresses, and content related to project management and product development. | ||
| Bill.com | Bill.com is used for managing accounts payable and receivable; personal data processed could include vendor and client payment data, bank account information, and related transaction details. | ||
| Braintree | Secure payment processing services; processing of personal financial data, such as credit card details, for Telnyx's customers during transaction processing. | ||
| Cartesia | Speech synthesis and voice cloning for enabled AI features, including Voice Designer. Processes submitted text, voice samples and generated audio that may contain personal data. | ||
| Clearbit | Enrichment of customer profiles using public and proprietary data sources; personal data processed could include names, email addresses, job titles, social media profiles, and company information. | ||
| Cloudflare | Provision of CDN, DDoS protection, and Internet security services; data processed could include web traffic data and potentially personal data of website visitors, such as IP addresses and user agent strings. | ||
| Deepgram | Real-time transcription for enabled AI features. Processes submitted audio and resulting transcripts that may contain personal data. | ||
| DeepInfra | GPU infrastructure hosting Telnyx-managed model serving. Processes customer inputs and outputs that may contain personal data. This entry covers infrastructure hosting. | ||
| DigitalOcean | Infrastructure for Edge Compute runtime and storage, and GPU workloads for voice cloning and design. Data may include customer workload data, submitted text, voice samples and generated audio. | ||
| DocuSign | Software used for digitally signing documents; personal data processed could include names, email addresses, signatures, and content of documents requiring signature. | ||
| Domo | BI & analytics, processing and visualization of business data. | ||
| Dropbox | Cloud storage for file sharing and collaboration; personal data processed could include names, email addresses, and any data contained in files stored on Dropbox. | ||
| Dwolla | Dwolla is used as a payment platform for business transactions; personal data processed could include names, financial data, transaction data, bank account information, and payment details. | ||
| ElevenLabs | Speech synthesis and voice generation for enabled AI features. Processes submitted text and associated audio that may contain personal data. | ||
| Equinix | Network interconnections. Colocation data center services. | ||
| Fathom HQ | Used for financial reporting, analysis, and forecasting, providing key financial insights and future projections for the business. Personal data processed could include financial performance data, accounting data, business metrics, and other data necessary for financial analysis and forecast generation. | ||
| FullStory | Software used for understanding customer interactions with digital platforms; personal data processed could include website visitor behavior, IP addresses, and potentially identifiable information captured during website interactions. | ||
| Cloud speech recognition and text-to-speech for Voice API and AI features; email, document storage, calendars and advertising. Data may include audio, transcripts, text, phone numbers, customer contact details and personal data in documents and communications. | |||
| Groq | Large language model inference for enabled AI features. Processes prompts, text and generated responses that may contain personal data. | ||
| Hamsa AI | Arabic voice AI in an on-premises deployment; incidental access for support and diagnostics only. Data accessible for these purposes may include recordings and transcripts. | ||
| Hydra Host | Infrastructure hosting large language model, embedding and voice workloads. Processes customer text, prompts, audio and model outputs that may contain personal data. | ||
| IBM Cloud on Softlayer | Public cloud hosting of messaging platform, including signal and message processing. Storage of message content and records of communications (Dispatch API). Personal data contained in communications customers send or receive through Telnyx's messaging API services, VoIP and SMS services. Potentially identifiable information includes message content or phone numbers. | ||
| Intercom | Management of customer communications and support via live chat and automated messaging; personal data processed could include names, email addresses, usage data, and content of communications. | ||
| Mailgun | Service used for sending, receiving, and tracking transactional emails via API; personal data processed could include names, email addresses, and email content. | ||
| Marketo | Automation and management of marketing campaigns; personal data processed could include names, email addresses, browsing data, and interaction with marketing materials. | ||
| Merge API | Integration and synchronization of data between business systems. Processes personal data contained in records transmitted through the configured integrations. | ||
| Microsoft | Azure infrastructure hosting, backups, logging and monitoring; Azure speech synthesis for AI features; Microsoft Advertising. Data may include hosted customer data, submitted text, generated audio, operational logs, online identifiers, IP addresses and advertising interaction data. | ||
| MiniMax | Speech synthesis for enabled AI features. Processes submitted text and generated audio that may contain personal data. | ||
| Onfido | Service used for verifying identities of customers; personal data processed could include names, addresses, identification document information, and facial biometrics. | ||
| OpenAI | Large language models and Whisper speech recognition for enabled AI features. Processes submitted text, prompts, audio, transcripts and generated responses that may contain personal data. | ||
| Oracle / OCI | Cloud infrastructure and backend hosting, including storage of call detail reports, call recordings, voice samples, database backups and snapshots. Data may include communications content, call metadata and personal data contained in hosted databases. | ||
| Plaid | Plaid is used to connect with users' bank accounts to verify account holder’s information, authenticate accounts, and facilitate transactions. Personal data processed could include names, financial data, bank account information, and transaction details. | ||
| Proofpoint | Protection against email-based threats and ensuring compliance; personal data processed could include names, email addresses, and email content. | ||
| ResetData | Infrastructure hosting Telnyx-managed inference workloads. Processes model inputs and outputs, including prompts and generated responses that may contain customer personal data. | ||
| Salesforce, SalesforceIQ, Slack | CRM for managing customer interactions; personal data processed could include customer names, contact information, purchase history, and communications with Telnyx and within the Slack platform + Software used for inter-team communication and collaboration. | ||
| Salesloft | Salesloft is used as a sales engagement platform to help teams set and execute on sales strategies; personal data processed could include names, email addresses, contact history, and interaction data of potential and existing customers. | ||
| Segment | Collection, consolidation, and management of customer data from multiple sources; personal data processed could include names, email addresses, usage data, and browsing behavior. | ||
| Trestle Solutions | Identity verification and fraud prevention APIs. Processes contact information and identity attributes submitted through Telnyx identity and lookup APIs. | ||
| Vic.ai | Vic.ai is used for automating accounting tasks using artificial intelligence; personal data processed could include financial data, invoice data, employee payroll information, and vendor payment data. | ||
| VSHosting | Infrastructure hosting large language model and embedding workloads. Processes text, prompts and embedding inputs and outputs that may contain customer personal data. | ||
| Xero | Accounting software used for managing company's financial data; personal data processed could include employee payroll information, vendor payment data, and other financial data. | ||
| Zapier | Automation tool used to connect different business applications; personal data processed could include names, email addresses, and any data transferred between connected apps. | ||
| Zendesk | Management of customer support tickets and communications; personal data processed could include names, email addresses, phone numbers, and content of support communications. | ||
| Zenlayer | Infrastructure supporting Edge Compute messaging, proxy services and actor-state databases. Processes customer data transmitted or stored by the hosted workloads. | ||
| Zoom | Software used for video meetings, webinars, and collaborative work; personal data processed could include employee names, email addresses, video and audio content, and meeting metadata. |
Listed as a subprocessor by (5)
Purposes as each company states them.
Iterable iterable.com Send SMS via API.
NimbleRx nimblerx.com Text provider
Pylon usepylon.com Phone & SMS
Sendbird sendbird.com PSTN/SIP routing provider to enable voice capabilities for Sendbird AI Voice Agent
incident.io incident.io SMS, Phone and email notifications
Changes
- Removed subprocessor: Amazon Web Services S3 evidence
- Removed subprocessor: Azure Cloud evidence
- Removed subprocessor: Google Cloud evidence
- Removed subprocessor: Microsoft Advertising evidence
- Removed subprocessor: OpenAI API evidence
- Changed subprocessor: Amazon Web Services purpose: Public cloud hosting of messaging platform, including signal and message processing (WhatsApp API). Storage of message content and records of communications. (Messages API). Hosting provider for Telnyx applications and data; Personal data contained in communications customers send or receiv… evidence
- Changed subprocessor: Analytix evidence
- Changed subprocessor: Atlassian evidence
- Changed subprocessor: Bill.com evidence
- Changed subprocessor: Braintree evidence
- Changed subprocessor: Clearbit evidence
- Changed subprocessor: Cloudflare evidence
- Changed subprocessor: DocuSign evidence
- Changed subprocessor: Domo evidence
- Changed subprocessor: Dropbox evidence
- Changed subprocessor: Dwolla evidence
- Changed subprocessor: Equinix evidence
- Changed subprocessor: Fathom HQ evidence
- Changed subprocessor: FullStory evidence
- Changed subprocessor: Google purpose: Email Services, Document storage, Calendar Services, Advertising → Cloud speech recognition and text-to-speech for Voice API and AI features; email, document storage, calendars and advertising. Data may include audio, transcripts, text, phone numbers, customer contact details and personal… evidence
- Changed subprocessor: IBM Cloud on Softlayer evidence
- Changed subprocessor: Intercom evidence
- Changed subprocessor: Mailgun evidence
- Changed subprocessor: Marketo evidence
- Changed subprocessor: Onfido evidence
- Changed subprocessor: Plaid evidence
- Changed subprocessor: Proofpoint evidence
- Changed subprocessor: Salesforce, SalesforceIQ, Slack evidence
- Changed subprocessor: Salesloft evidence
- Changed subprocessor: Segment evidence
- Changed subprocessor: Vic.ai evidence
- Changed subprocessor: Xero evidence
- Changed subprocessor: Zapier evidence
- Changed subprocessor: Zendesk evidence
- Changed subprocessor: Zoom evidence
- Added subprocessor: Anthropic evidence
- Added subprocessor: Cartesia evidence
- Added subprocessor: Deepgram evidence
- Added subprocessor: DeepInfra evidence
- Added subprocessor: DigitalOcean evidence
- Added subprocessor: ElevenLabs evidence
- Added subprocessor: Groq evidence
- Added subprocessor: Hamsa AI evidence
- Added subprocessor: Hydra Host evidence
- Added subprocessor: Merge API evidence
- Added subprocessor: Microsoft evidence
- Added subprocessor: MiniMax evidence
- Added subprocessor: OpenAI evidence
- Added subprocessor: Oracle / OCI evidence
- Added subprocessor: ResetData evidence