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With effect as of 2 September 2026, the list(s) of sub-processors contained in the customer agreement(s) shall
be replaced with the following:
Celonis Subprocessor List
Celonis engages the following entities to provide processing activities for customer personal data (as defined in
the applicable Data Processing Agreement between You and Us).
Details about Location of Processing:
● Unless otherwise specified in the Customer Agreement, the hosting of the Celonis software-as-a-service
platform is determined by the billing address of the end customer’s contracting entity. By default, US
customers are hosted in the United States, and EU customers are hosted within the EU (e.g. a customer
billing address in Spain results in the Celonis software-as-a-service platform EU hosting).
● For Optional Artificial Intelligence Services, the location of processing is dependent upon the specific
configurations selected by the customer, regional service availability, and the underlying third-party
provider terms (e.g., specific model deployment regions within AWS Bedrock, OpenAI, or Google Cloud).
● If the billing address of the end customer’s contracting entity is located outside of Celonis’ standard
hosting regions, we reserve the right to determine the location of processing based on customer
preference and the terms of the Customer Agreement.
● Alternative hosting locations, specific provider requests (e.g., Cloud Selection), or Private Cloud options
are subject to additional fees, regional availability, and formal technical approval.
● Service Notes & Exceptions (*, **, ***) listed below apply.
I. Third Party Sub-processors - Hosting and Operations*
Entity Name and Processing Activity Location of Processing Transfer
Location Activity Mechanism
Amazon Web ● Option for hosting of the Celonis ● United States Standard
Services Inc., Platform Cloud Service ● European Union Contractual
Seattle, United ● Switzerland Clauses (SCCs)
States ** ● India
● Brazil
● South Korea
● Other (hosting) locations of
processing upon agreement
Microsoft ● Option for hosting of the Celonis ● United States Standard
Corporation, Platform Cloud Service ● European Union Contractual
Redmond, United ● United Kingdom Clauses (SCCs)
States ** ● United Arab Emirates
● Other (hosting) locations of
processing upon agreement
● Hosting of the Celonis Business ● United States Standard
Process Management Feature ● European Union Contractual
Clauses (SCCs)
● Hosting of the Online Training ● European Union
Cloud Service N/A
Google, LLC, ● Kingdom of Saudi Arabia Standard
● Option for hosting of the Celonis
Mountain View, Contractual
Platform Cloud Service
United States ** Clauses (SCCs)
Oracle America, ● Option for hosting of the Celonis ● United States Standard
Inc. Platform Cloud Service ● European Union Contractual
Austin, United ● Optional Business ● Other hosting locations upon Clauses (SCCs)
States Application/Analytics services. explicit agreement
(And its applicable
global affiliates)
Databricks, Inc., ● Provision of infrastructure to ● Same region as the Standard
San Francisco, enable customer data querying customer's Celonis realm Contractual
United States and analytics product features (e.g. EU – Frankfurt; US) — no Clauses (SCCs)
cross-region processing
Anyscale, Inc., ● Distributed Computing & Machine ● Customer Data Plane: Same Standard
San Francisco, Learning Infrastructure Services region as the customer's Contractual
United States Celonis realm (e.g. EU – Clauses (SCCs)
Frankfurt; US) within the
supported Anyscale
region(s).**
● Control Plane: Anyscale on
Azure Control Plane is strictly
located in the U.S. regardless
of selected Data Plane region.
Cloudflare, Inc., ● Global CDN (Content Delivery ● Global (Region Dependent) Standard
San Francisco, Network) to enhance application ● Data of European Customers Contractual
United States ** performance and mitigate DDoS is only processed via servers Clauses (SCCs)
attacks, service abuse & other located in Europe
cybersecurity risks
To determine the data center
location, please refer to
information HERE.
Thought ● Operation of Online Training Cloud ● European Union Standard
Industries Inc., Tool (optional use) Contractual
Boston, United Clauses (SCCs)
States
UserLane GmbH, ● Operation of Guided Learning ● European Union Standard
Munich, Germany Tours within the Online Training Contractual
Cloud Tool Clauses (SCCs)
Salesforce.com ● Operation of Support Ticketing ● European Union Standard
Germany GmbH, Tool Contractual
Munich, Germany Clauses (SCCs)
Maven AGI Inc., ● Customer Support ● United States Standard
Boston, United Contractual
States Clauses (SCCs)
Upland Software, ● Customer Support ● United States Standard
Inc., Austin, United Contractual
States *** Clauses (SCCs)
II. Third Party Sub-processors - AI & LLM Subprocessors*,**
Celonis leverages advanced AI and LLM capabilities through direct partnerships and AWS Bedrock to enhance
product capabilities and customer value.
Entity Name and Processing Activity (Optional) Location of Processing Transfer
Location Activity Mechanism
Amazon Web ● AI inferences and AI services ● Global (Region Dependent) Standard
Services Inc., Contractual
Seattle, United To determine the data center Clauses (SCCs)
States location, please refer to
information HERE.
Microsoft ● AI inferences and AI services ● United States Standard
Corporation, ● European Union Contractual
Redmond, United Clauses (SCCs)
States To determine the data center
location, please refer to
information HERE.
Anthropic, PBC, ● AI inferences and AI services ● Global (Region Dependent) Standard
San Francisco, Contractual
United States To determine the data center Clauses (SCCs)
● AI-Assisted Implementation location, please refer to
(available through Services information HERE.
Amazon Bedrock)
Anthropic Ireland, ● United States Standard
Limited ● AI inferences and AI services ● Other locations of processing Contractual
Dublin, Ireland available HERE. Clauses (SCCs)
● AI-Assisted Implementation
Services
OpenAI OpCo, LLC ● AI inferences and AI services ● European Union
(and its affiliate ● United States Standard
OpenAI, LLC) Contractual
San Francisco, ● AI-Assisted implementation (Region Dependent) Clauses (SCCs)
United States services
To determine the data center
location, please refer to
information HERE.
Google, LLC, ● AI inferences and AI services ● European Union
Mountain View, ● United States Standard
United States Contractual
(Region Dependent) Clauses (SCCs)
To determine the data center
location, please refer to
information HERE.
Groq, Inc. ● AI inferences and AI services ● United States Standard
Mountain View, ● Global (Region Dependent Contractual
United States based on customer tenant Clauses (SCCs)
configuration)
IBM Corporation, ● AI inferences and AI services ● United States Standard
NYC, United Stated ● European Union Contractual
Clauses (SCCs)
To determine the data center
location, please refer to
information HERE.
III. Celonis Entities
Entity Name and Location Processing Activity Location of Processing Transfer
Activity Mechanism
Our applicable Affiliates: ● General support of Mainly provided by Standard
Celonis SE, Germany Services personnel of the Contractual
Celonis Deutschland GmbH, ● Customer Support contracting Celonis Entity Clauses (SCCs)
Germany as well as of Celonis
Celonis Labs GmbH, Germany Affiliates in Germany,
Celonis, Inc., United States Spain, India, United States
Celonis Labs LLC, United States and Kosovo
Celonis AB, Sweden
Celonis ApS, Denmark
Celonis B.V., The Netherlands
Celonis Canada Ltd., Canada
Celonis K.K., Japan
Celonis L.L.C., Kosovo
Celonis Ltd., United Kingdom
Celonis SAS, France
Celonis Schweiz GmbH, Switzerland
Celonis S.L., Spain
Celonis Korea LLC, South Korea
Celonis FZ-LLC, United Arab Emirates
Celonis Srl, Italy
Celonis India Private Ltd., India
Celonis s.r.o., Czech Republic
Lenses.io Ltd., United Kingdom
Ikigai Labs, Inc., ● Optional AI-powered ● United States* Standard
San Francisco, United States Decision Intelligence Contractual
& Predictive Analytics Clauses (SCCs)
Services
* Unless otherwise indicated in your Customer Agreement with Us
** Details about Location of Processing above apply
*** Applicable to premium tiers of customer support