Celonis

celonis.com

Celonis declares 26 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Nov 6, 2026. 4 tracked vendors name Celonis as a subprocessor, including SolarWinds, doo and KrispCall.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

26 third parties.

NamePurposeLocationListed since
Affiliates in Germany, Spain, India, United States and Kosovo
Amazon Web Services Inc. ● AI inferences and AI services; ● Option for hosting of the Celonis Platform Cloud Service● Global (Region Dependent) To determine the data center; ● United States ● European Union ● Switzerland(Standard Contractual Clauses (SCCs))
Anthropic, PBC AI● AI inferences and AI services ● AI-Assisted Implementation Services● Global (Region Dependent) To determine the data center location, please refer to information HERE.(Standard Contractual Clauses (SCCs))
Anthropic Ireland, Limited AI● AI inferences and AI services● United States ● Other locations of processing(Standard Contractual)
Anyscale, Inc. ● Distributed Computing & Machine Learning Infrastructure Services(Standard Contractual Clauses (SCCs) strictly)
as well as of Celonis
Austin, United ● Optional Business● Other hosting locations upon(Clauses (SCCs))
Cloudflare, Inc. ● Global CDN (Content Delivery Network) to enhance application performance and mitigate DDoS attacks, service abuse & other cybersecurity risks(Standard Contractual Clauses (SCCs))
Databricks, Inc. ● Provision of infrastructure to enable customer data querying and analytics product features● Same region as the customer's Celonis realm (e.g. EU – Frankfurt; US) — no cross-region processing(Standard Contractual Clauses (SCCs))
Germany GmbH Tool(Contractual Clauses (SCCs))
Google, LLC ● AI inferences and AI services; ● Option for hosting of the Celonis Platform Cloud Service● European Union ● United States (Region Dependent) To determine the data center location, please refer to information HERE.; ● Kingdom of Saudi Arabia(Standard Contractual Clauses (SCCs))
Groq, Inc. AI● AI inferences and AI services● United States(Standard)
IBM Corporation ● AI inferences and AI services● United States ● European Union To determine the data center location, please refer to information HERE.(Standard Contractual Clauses (SCCs))
II. Third Party Sub-processors - AI & LLM Subprocessors*,**
III. Celonis Entities
Industries Inc. Tool (optional use)(Contractual Clauses (SCCs))
Maven AGI Inc. ● Customer Support● United States(Standard Contractual)
Microsoft Corporation ● AI inferences and AI services; ● Option for hosting of the Celonis Platform Cloud Service● United States ● European Union; ● United States ● European Union ● United Kingdom(Standard Contractual Clauses (SCCs))
OpenAI OpCo, LLC (and its affiliate OpenAI, LLC) AI● AI inferences and AI services● European Union ● United States(Standard Contractual)
Oracle America, Inc. ● Option for hosting of the Celonis Platform Cloud Service● United States ● European Union(Standard Contractual)
Salesforce.com ● Operation of Support Ticketing● European Union(Standard)
States Application/Analytics services.; ● Hosting of the Celonis Business Process Management Feature ● Hosting of the Online Training Cloud Service
To determine the data center location, please refer to information HERE.; explicit agreement; location, please refer to information HERE.; ● India ● Brazil ● South Korea ● Other (hosting) locations of processing upon agreement; ● United Arab Emirates ● Other (hosting) locations of processing upon agreement ● United States ● European Union ● European Union
(Clauses (SCCs); Standard Contractual Clauses (SCCs) N/A)
Thought ● Operation of Online Training Cloud● European Union(Standard)
● United States
Upland Software, Inc. ● Customer Support● United States(Standard Contractual)
UserLane GmbH ● Operation of Guided Learning Tours within the Online Training Cloud Tool● European Union(Standard Contractual Clauses (SCCs))

Web TechnologiesCSV · Atom

Celonis's homepage made 101 requests to 5 domains, 2 services controlled by another company, and 1 domain not identified.

Analytics (1): Google CloudMarketing automation (1): usually detected as Marketing automation: Adobe

2 third parties by category: Analytics 1Marketing automation 1

Third parties 2 · 6 requests
Google Cloudsubprocessor Google Analytics Google Tag Manager 4% of the page's requests 4
Adobe adobedtm.com 2% of the page's requests 2
Unknown 1 · 5 requests

delivery-p141552-e1488202.adobeaemcloud.com

First party 1 · 90 requests
Celonis Adobe Client Data Layer 2.0.2 Adobe Experience Manager Edge Delivery Services Adobe Experience Manager Franklin Adobe Experience Platform Launch GSAP HSTS Open Graph 89% of the page's requests 90

1 tracked company loaded by the homepage is not in Celonis's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (4)CSV · Atom

4 companies

ComplianceCSV · Atom

Certified
Says it complies with

Certifications as Celonis's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV · Atom

Aug 14: before our history of this status pageAug 15: before our history of this status pageAug 16: before our history of this status pageAug 17: before our history of this status pageAug 18: before our history of this status pageAug 19: before our history of this status pageAug 20: before our history of this status pageAug 21: before our history of this status pageAug 22: before our history of this status pageAug 23: before our history of this status pageAug 24: before our history of this status pageAug 25: before our history of this status pageAug 26: before our history of this status pageAug 27: before our history of this status pageAug 28: before our history of this status pageAug 29: before our history of this status pageAug 30: before our history of this status pageAug 31: before our history of this status pageSep 1: before our history of this status pageSep 2: before our history of this status pageSep 3: before our history of this status pageSep 4: before our history of this status pageSep 5: before our history of this status pageSep 6: before our history of this status pageSep 7: before our history of this status pageSep 8: before our history of this status pageSep 9: before our history of this status pageSep 10: before our history of this status pageSep 11: before our history of this status pageSep 12: before our history of this status pageSep 13: before our history of this status pageSep 14: before our history of this status pageSep 15: before our history of this status pageSep 16: 1 incident (1 no impact stated)Sep 17: 2 incidents (2 no impact stated)Sep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: 1 incident (1 no impact stated)Sep 23: no incident reportedSep 24: 1 incident (1 no impact stated)Sep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: 1 incident (1 no impact stated)Oct 7: no incident reportedOct 8: 1 incident (1 no impact stated)Oct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: 1 incident (1 no impact stated)Oct 13: no incident reportedOct 14: no incident reportedOct 15: 1 incident (1 no impact stated)Oct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: 1 incident (1 no impact stated)Oct 22: 1 incident (1 no impact stated)Oct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: 1 incident (1 no impact stated)Nov 10: 1 incident (1 no impact stated)Nov 11: no incident reported

90 days agotoday

  • 13 incidents in 56 days
  • 0 major or critical
  • 5 h 16 min typical time to resolve
BeganIncidentImpactLasted
EU-2 Data Pipeline service degradationno impact stated7 h 16 min
AI Service degradationno impact stated7 h 35 min
Login issues on US-2no impact stated8 min
SAP Ariba Data Extraction Issue for US-1 & US-2 Realmsno impact stated15 h 59 min
Reporting and Data Refresh Disruption – Resolvedno impact stated36 min
[EU-3] Frontend Performance degradationno impact stated1 h 17 min
Celostar service degradationno impact stated5 h 16 min
Action Flow service disruptionno impact stated1 h 13 min

Incidents per month

0 3 6 Sep 2026: 5 incidents (5 no impact stated) · partial: our history begins Sep 16 · typical time to resolve 7 h 7 min Oct 2026: 6 incidents (6 no impact stated) · typical time to resolve 1 h 17 min Nov 2026: 2 incidents (2 no impact stated) · typical time to resolve 7 h 35 min Sep 2026Oct Nov

critical major minor no impact stated before or partly before our history

As Celonis's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Celonis's subprocessorsCSV · Atom

43 reported incidents in the last 30 days, by 3 of the vendors Celonis lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Celonis was involved.

DateCompanyIncidentImpactLasted
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
OpenAIElevated Errors On API minor42 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
OpenAIElevated errors with image generation minor1 h 49 min
AnthropicDegraded performance for Claude Fable 5.1 minor26 min
OpenAIElevated error rates with some U.S. business Mastercards no impact stated3 days
OpenAIChatGPT Work and Dots Errors minor13 h 6 min
OpenAIElevated error rates across paid ChatGPT plans minor1 h 54 min
OpenAIFile upload errors in ChatGPT minor4 h 52 min
OpenAIElevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences minor1 h 35 min
OpenAIElevated errors for GPT Image 2 API image edits minor4 h 1 min
AnthropicElevated errors affecting the Google Calendar connector minor3 h 46 min
AnthropicElevated errors affecting the Gmail connector minor1 h 48 min
AnthropicElevated errors for Claude Sonnet 5.5 major41 min
OpenAI6.1 Sol Degraded Model Performance minor1 h 17 min
AnthropicElevated errors for Claude Sonnet 5.5 major42 min
OpenAIElevated error rates for most hosted Code Reviews and Security Reviews on private GitHub repositories no impact stated29 min
OpenAIElevated error rates for Ads POST requests minor11 min
AnthropicElevated errors for Claude Fable 5.1 major32 min
AnthropicElevated errors for Claude Sonnet 5.5 and other models major1 h 39 min
AnthropicElevated errors for Claude Fable 5 and Claude Fable 5.1 major36 min
AnthropicElevated errors for Claude Opus 5.5 major5 min
AnthropicElevated errors for Claude Fable 5.1, Sonnet 5.5, and Haiku 5.5 critical33 min
OpenAIDegraded experience with ChatGPT app connections using CIMD minor50 min

And 18 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Celonis's site

Celonis transparency rating

It updates with the rating.

<a href="https://thirdpartyindex.com/vendors/celonis"><img src="https://thirdpartyindex.com/badge/celonis.svg" alt="Celonis transparency rating on Third Party Index" height="20"></a>
[![Celonis transparency rating on Third Party Index](https://thirdpartyindex.com/badge/celonis.svg)](https://thirdpartyindex.com/vendors/celonis)