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Subprocessor List
Preamble
This subprocessor list identifies processors within the meaning of Art. 28 GDPR of Userlane
that provide services that power Userlane’s offerings based on the Userlane Master
Subscription Agreement / Terms of Service (hereinafter: “Main Contract”) and the Data
Protection Addendum (hereinafter: “DPA”) concluded between the parties.
Subprocessors who provide technologies to power the
Userlane’s offerings
Subprocessor Data processed Purpose of Processing
processing location
Microsoft Ireland All as defined in Data Center EU
Operations, Ltd. Schedule 1 of the DPA Management
(Microsoft Azure) (Userlane serves all
its applications from
Microsoft Azure
Datacenters)
Mailgun Email addresses of System relevant EU
Technologies, Admin Users; Email Email
Inc. (Mailjet ) addresses of End communications (e.g.
Users only if Manager Invite, User
configured by Admin Invite, Password
Users Reset, Guide Alarm)
Sentry 45 All as defined in Diagnose, fix, and EU
Schedule 1 of the DPA optimize the code
performance.
Userlane GmbH St.-Martin-Str. +49 89 4141 711 71 Board of directors: Bank account:2
102 81669 Munich Germany contact@userlane.com Hartmut Hahn UniCredit-Hypovereinsbank
DE90 1002 089 0002 2628 151
BIC: HYVEDEMM488
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Coassemble Name, Email addresses of Provision of online Australia
Pty Ltd Admin Users; learning management
services (e.g., hosting Standard
training modules, Contractual
course enrollments, Clauses
tracking completions) (SCCs) Used
Planhat AB Customer account, Customer Success EU
subscription, and usage management, analytics,
analytics data and lifecycle operations
Amplitude, Inc - Admin user identifiers Product usage and EU
Amplitude (incl. email address and engagement analytics
Analytics user ID), user attributes (e.g., feature adoption,
(e.g., role), and product funnels, and reporting)
usage telemetry/event
to improve and operate
data (user-linked events)
the SaaS service
for the SaaS Editor/Portal.
*StackOne Employee profile data Attribute connector. EU
Technologies from the connected Pulls employee
Limited source system attributes from the
(department, region, etc) customer's connected
plus source-system
source system so the
connection credentials.
customer can target
in-app guidance and
filter analytics.
*Applies only to
customers that enable
this feature.
Userlane GmbH St.-Martin-Str. +49 89 4141 711 71 Board of directors: Bank account:2
102 81669 Munich Germany contact@userlane.com Hartmut Hahn UniCredit-Hypovereinsbank
DE90 1002 089 0002 2628 151
BIC: HYVEDEMM488
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