Userlane

userlane.com

Userlane declares 8 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Microsoft, Mailgun and Planhat. No published changes since we first read it on Nov 6, 2026. 1 tracked vendor, Celonis, names Userlane as a subprocessor.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

8 third parties.

NamePurposeLocationListed since
Amplitude, Inc - Amplitude Product usage and engagement analyticsEU
Analytics (e.g., feature adoption, funnels, and reporting) to improve and operate the SaaS service
Coassemble Pty Ltd Provision of online learning management services (e.g., hosting training modules, course enrollments, tracking completions)Australia
Mailgun Technologies, Inc. (Mailjet ) System relevant Email communications (e.g. Manager Invite, User Invite, Password Reset, Guide Alarm)EU
Microsoft Ireland Operations, Ltd. (Microsoft Azure) Data Center Management (Userlane serves all its applications from Microsoft Azure Datacenters)EU
Planhat AB Customer Success management, analytics, and lifecycle operationsEU
Sentry 45 Diagnose, fix, and optimize the code performance.EU
StackOne Technologies Limited
Attribute connector. Pulls employee attributes from the customer's connected source system so the customer can target in-app guidance and filter analytics. *Applies only to customers that enable this feature.
EU

Web TechnologiesCSV · Atom

Userlane's homepage made 105 requests to 10 domains, and 6 services controlled by another company.

CDN (2): Cloudflare; usually detected as CDN: jsDelivrAdvertising (1): Google CloudAnalytics (1): ClayCookie compliance (1): iubendaOther (1): reviewed as RUM: New Relic

6 third parties by category: CDN 2Advertising 1Analytics 1Cookie compliance 1Other 1

Third parties 6 · 44 requests
Google Cloud DoubleClick Floodlight Google Analytics Google Tag Manager 24% of the page's requests 25
New Relic nr-data.net, newrelic.com 8% of the page's requests 8
Clay Clay Web Intent 4% of the page's requests 4
iubenda iubenda 4% of the page's requests 4
jsDelivr jsdelivr.net 2% of the page's requests 2
Cloudflare cdnjs <1% of the page's requests 1
First party 1 · 61 requests
Userlane Bootstrap 5.3.6 Enhanced Responsive Images 1.8.0 Fastly GSAP 3.11.4 Google Font API HSTS Image Placeholders 1.3.0 Magnific Popup MariaDB Mixitup MySQL New Relic Nginx OWL Carousel Open Graph PHP Pantheon Performant Translations 1.2.0 RSS RankMath SEO Speculative Loading 1.7.0 Swiper Varnish WordPress jQuery 3.7.1 jQuery Migrate 3.4.1 lit-element 4.2.2 lit-html 3.3.2 58% of the page's requests 61

5 tracked companies loaded by the homepage are not in Userlane's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (1)CSV · Atom

1 company
  • Celonis celonis.com ● Operation of Guided Learning Tours within the Online Training Cloud Tool

Service statusCSV · Atom

Aug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: 1 incident (1 minor)Sep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reported

90 days agotoday

  • 1 incident in 90 days
  • 0 major or critical
  • 50 min typical time to resolve
BeganIncidentImpactLasted
Elevated database CPU usageminor50 min
US cluster nodes connectivity issuemajor8 h 7 min
US - API performance degradedminor6 days
Segments with date filters not being activatedminor22 h 22 min
EU platform scaling issuesmajor2 h 14 min
Degraded performanceminor4 h 2 min

Incidents per month

0 2 4 Dec 2025: 1 incident (1 minor) · typical time to resolve 4 h 2 min Jan 2026: 1 incident (1 major) · typical time to resolve 2 h 14 min Feb 2026: 2 incidents (2 minor) · typical time to resolve 6 days Mar 2026: 0 incidents Apr 2026: 1 incident (1 major) · typical time to resolve 8 h 7 min May 2026: 0 incidents Jun 2026: 0 incidents Jul 2026: 0 incidents Aug 2026: 0 incidents Sep 2026: 1 incident (1 minor) · typical time to resolve 50 min Oct 2026: 0 incidents Nov 2026: 0 incidents Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

As Userlane's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Userlane's subprocessorsCSV · Atom

1 reported incident in the last 30 days, by 1 of the vendors Userlane lists as a subprocessor.

A subprocessor list names a company, not the service an incident touched. This does not show that Userlane was involved.

DateCompanyIncidentImpactLasted
MailgunRoute delays in EU Region minor1 h 3 min

Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Userlane's site

Userlane transparency rating

It updates with the rating.

<a href="https://thirdpartyindex.com/vendors/userlane"><img src="https://thirdpartyindex.com/badge/userlane.svg" alt="Userlane transparency rating on Third Party Index" height="20"></a>
[![Userlane transparency rating on Third Party Index](https://thirdpartyindex.com/badge/userlane.svg)](https://thirdpartyindex.com/vendors/userlane)