Snapshot 224436
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
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"body": "International TIN Validation is fully operational again. \n\nFrom 15:00 UTC on October 28 to 09:40 UTC on October 29, an issue with our upstream data service caused most checks to fail. \n\nChecks have been stable since recovery, with no further errors observed.",
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"body": "The International TIN Validation service has been restored, and checks have been processing normally since 09:40 UTC on October 29. Clients who temporarily paused verifications relying on this check can resume them.\n\nWe are monitoring the service to make sure it remains stable.",
"created_at": "2026-10-29T10:22:57.446Z",
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"body": "We are experiencing an issue with International TIN Validation checks. Since October 28, 2026, 15:00 UTC, requests to our upstream data service have been failing intermittently and most TIN validation checks currently return errors.\n\nAs a result, verifications that rely on International TIN Validation should be temporarily paused. All other Sumsub services are operating normally. We are working with them to restore the service and will post an update as soon as we have more information.",
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"body": "Description:\nOn October 12, 2026, between 08:28 and 08:45 UTC, a technical issue on our side affected face matching. During this time, applicants whose verification included a face match check were asked to resubmit their documents with the “Bad face matching” reason.\nThe issue has been fixed, and face matching works as expected.\n\nWhat to do: \nNo action is needed on the applicant’s profile. When affected applicants return to verification, they will see a message that their face is not clearly visible and will be asked to resubmit their identity document and selfie. After that, they will be verified as usual. You may want to let these applicants know they need to complete verification again. \nWe apologize for the inconvenience.",
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"body": "We are continuing to work on a permanent solution and will keep you posted.\n\nOur team is developing a technical solution and remains in direct contact with the affected telecom providers.\n\nClients whose applicants are impacted are encouraged to contact Support with a reference to this incident to discuss available options for their integration.",
"created_at": "2026-11-03T11:06:33.315Z",
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"body": "We are continuing to work on the connectivity issues affecting some end users in Vietnam. \n\nOur team is currently developing a technical solution on our side and remains in direct contact with the affected telecom providers to resolve the blocking.\n\nThere are no further updates at this time. The workaround remains available: affected users can switch to a different network (for example, mobile data from another provider) or use a VPN to complete verification.\n\nWe will keep you posted.",
"created_at": "2026-10-27T12:24:06.194Z",
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{
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"body": "We are continuing to work on the connectivity issues affecting some end users in Vietnam. Our team is engaging with the affected internet providers individually to determine the cause of the blocking and to restore access.\n\nThere are no further updates at this time. The workaround remains the same: affected users can switch to a different network (for example, mobile data from another provider) or use a VPN to complete verification. Clients with VPN/proxy restrictions enabled may want to review flagged applicants from Vietnam during this period.\n\nWe will keep you informed and post the next update as soon as there is meaningful progress.",
"created_at": "2026-10-15T14:22:51.117Z",
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"body": "Some internet providers in Vietnam are currently blocking connections to our services. As a result, some end users in Vietnam may be unable to load the verification flow or finish the liveness/selfie step. The impact is limited to a small number of users on the affected networks.\n\nAs a workaround, affected users can switch to a different network (for example, mobile data from another provider) or use a VPN to complete verification. Clients with VPN/proxy restrictions enabled may want to review flagged applicants from Vietnam during this period.\n\nWe are investigating the cause internally. We will post updates on this incident weekly, and sooner if there is significant progress.",
"created_at": "2026-10-05T12:35:14.419Z",
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"body": "We are investigating reports of connectivity issues affecting some end users in Vietnam. \nAffected users may fail to load the verification flow or the liveness/selfie step, or get connection errors in the Mobile or Web SDK. \n\nVerification from other regions or countries is not affected. \n\nWe will post an update as soon as we have more information.",
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"body": "Between 13:23 and 15:13 UTC, we experienced a temporary issue affecting applicant search functionality. As a result, some applicant search requests in the Dashboard and CSV exports may have been unavailable or returned errors.\nNew verifications continued to be created and processed during this period.\nThe issue has been fully resolved.",
"created_at": "2026-09-15T11:43:41.691Z",
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"name": "Dashboard applicant search impaired",
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"body": "Between 08:15 and 08:28 UTC, we experienced a complete service outage. The incident was caused by a software bug in a critical code path handling all API requests, which was triggered by a configuration change.\n\nThe issue has been resolved and the service has been restored.",
"created_at": "2026-08-31T08:32:59.071Z",
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"name": "Complete Service Outage",
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"id": "rgrdqjfdvrbc",
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"body": "The intermittent issue has been fully resolved.\n\nSystems have been operating without issue for over 30 minutes. All applicants affected during the brief degradation window were automatically re-screened and processed successfully. All AML screening services are now functioning normally.",
"created_at": "2026-07-20T17:07:19.349Z",
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"display_at": "2026-07-20T17:07:19.349Z",
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"body": "Errors are occurring sporadically, and overall error counts remain low; most applicant screenings are processing normally. Applicants affected during this window are being automatically re-screened by our system to ensure processing is completed.",
"created_at": "2026-07-20T16:07:51.731Z",
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"body": "We are continuing to monitor for any further issues.",
"created_at": "2026-07-20T15:55:03.701Z",
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"body": "We are currently monitoring intermittent issues with our AML screening provider, ComplyAdvantage.\nCustomers utilizing the default ComplyAdvantage CSOM service may experience delays or errors with AML Screening, which could temporarily increase overall applicant verification times.\nThe service has experienced brief spikes in errors since 14:52 UTC, followed by temporary recovery. While the system is currently functioning normally, we are actively monitoring the situation closely and will provide updates as needed.",
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"body": "Between 07:02 and 07:15 UTC, some users may have encountered a 403 Forbidden error when initializing the SDK, which prevented applicant verification requests from being processed.\n\nThe root cause of the issue is related to developed feature misconfiguration that caused the feature to be applied more broadly than intended.\n\nOur monitoring systems detected the unexpected behavior, and the change was disabled within several minutes\n\nWe identified the underlying issue and implemented a fix. The issue has been fully resolved.\n\nThis incident is being reported retrospectively for transparency.",
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"body": "We identified and resolved an issue that caused TM creation requests to return 400 errors when the transaction included an invalid full name. This affected only a limited number of transactions where the full name value was incorrect. Transactions with valid full name data were not impacted.\n\nAs the affected requests failed validation before transaction creation, no affected transactions were created in our system. Affected transactions need to be recreated by the client.\n\nThis incident is being reported retrospectively for transparency.\n\nUTC time: 8:08 - 9:05",
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"name": "Limited TM creation failures due to invalid full name data",
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}
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"body": "The infrastructure provider confirmed an incident and currently investigating the root cause. Ticketing functionality is restored, all previous messages can be resubmitted and processed by the support team.",
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],
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"body": "We are currently investigating an issue where our public documentation site is not loading.\nThe issue appears to be related to an external documentation platform outage. There is no impact on Sumsub product functionality or business operations.\nOur team is monitoring the situation and will provide an update once more information is available.",
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