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Effective July 14, 2026 Crescendo Third-Party Subprocessors & Crescendo Affiliates To support the delivery of our services, CrescendoAI Inc. (“Crescendo”) uses certain third party service providers (“Sub-processors”) to process Customer Personal Data in accordance with the terms and conditions of our Data Processing Agreement. Sign up to be notified when we add new Crescendo Sub-processors. Crescendo Authorized Sub-processors Third-party providers Crescendo uses to process personal data; the Use column clarifies whether each supports the Platform, Admin, or Both. Name Location Description of Processing Purpose Sub-processor Resources Name Amazon Nova Sonic (Amazon Web Services, Inc.) Location United States Description of Processing Speech-to-text, Text-to-speech, real-time conversations Purpose Platform Resources Amazon Privacy Policy Name Deepgram Inc. Location United States Description of Processing Automatic speech recognition: call recordings Purpose Platform Resources Deepgram Privacy Policy Name Elasticsearch BV Location United States Description of Processing Cloud hosting services Purpose Platform Resources Elasticsearch Privacy Statement Name ElevenLabs Inc. Location United States Description of Processing Text to Speech, Real Time conversations Purpose Platform Resources Eleven Labs Privacy Policy Name Google LLC Location United States Description of Processing Google Cloud Platform: cloud hosting services Purpose Platform Resources Google Privacy Policy Name Google LLC Location United States Description of Processing Google Gemini and Vertex AI — generative AI services used for conversation processing, transcript analysis, CX insight generation, assistant response generation, and knowledge/document processing Purpose Platform Resources Google Cloud Privacy NoticeVertex AI data governance Name Google LLC Location United States Description of Processing Google Workspace: file storage, content collaboration, communications Purpose Admin Resources Google Privacy Policy Name Groq Inc. Location United States Description of Processing Real time conversations, transcripts, and CX insights Purpose Platform Resources Groq Data Privacy Agreement Name Guru Technologies, Inc. Location United States Description of Processing AI-powered knowledge platform Purpose Platform Resources Guru Privacy Policy Name HubSpot, Inc Location United States Description of Processing CRM – manage prospect/customer contact data, track interactions, send sales/marketing/support communications Purpose Admin Resources HubSpot Privacy Policy Name LiveKit Incorporated Location United States Description of Processing Cloud-based real-time voice/WebRTC media transport and room infrastructure; processes live audio and related session metadata for voice interactions. Purpose Platform Resources LiveKit Privacy Policy Name Microsoft Corporation Inc. Location United States Description of Processing Azure: text-to-speech, real time conversations, transcripts, CX Insights Purpose Platform Resources Azure Privacy Policy Name OpenAI LLC Location United States Description of Processing AI service provider: real time conversations, transcriptions, CX insights Purpose Platform Resources Open AI Privacy Statement Name Redis Inc. Location United States Description of Processing Cache: transcripts Purpose Platform Resources Redis Privacy Policy Name Salesforce Inc. (Slack) Location United States Description of Processing Internal communications and customer-facing Slack integration messaging and conversation content. Purpose Both Resources Slack Privacy Policy Name Soniox Inc. Location United States Description of Processing Text to Speech and Real Time conversations Purpose Platform Resources Soniox Privacy Policy Name Twilio Inc. Location United States Description of Processing Telephony: voicebot and inbound telephony Purpose Platform Resources Twilio GDPR Whitepaper Name Twilio Inc. (Sendgrid) Location United States Description of Processing Outbound emails, transcripts Purpose Platform Resources Twilio Privacy Policy Name Venn US Inc. Location United States Description of Processing Secure BYO-PC technology Purpose Admin Resources Venn Policy Name Zendesk Inc. Location United States Description of Processing Cloud-based customer service platform: communications content such as cloud recordings or in-meeting chat transcripts Purpose Platform Resources Compliance Certifications and Memberships A Crescendo Affiliate is any entity that Crescendo directly or indirectly controls. Together with CrescendoAI Inc., these affiliates form the Crescendo Group. All parties of the Crescendo Group have entered a data transfer agreement that sets out the data protection requirements and incorporates the appropriate EU Standard Contractual Clauses. Crescendo Affiliates Name Purpose Location Name Partner Hero America S de RL Purpose Services and support Location Honduras Name Partner Hero Central America S. de R.L. de C.V. Purpose Services and support Location Honduras Name Partner Hero Eastern Europe S.R.L Purpose Services and support Location Romania Name Partner Hero International LLC Purpose Services and support Location United States Name Partner Hero Philippines Corporation Purpose Services and support Location Philippines Name Partner Hero Services Canada Purpose Services and support Location Canada Name Partner Hero South Africa (Pty) Ltd. Purpose Services and support Location South Africa Change Log Date Change Notes Date July 14, 2026 Change Updated Notes Added LiveKit Incorporated and updated the Description of Processing, Purpose, and Sub-processor resources for Google LLC, Salesforce (Slack), Guru Technologies, Inc., HubSpot, Inc., and Soniox Inc. Date November 7, 2025 Change Updated Notes Added Soniox Inc. Date October 24, 2025 Change Updated Notes Added additional description for Microsoft Corporation Inc. - Azure Date October 8, 2025 Change Updated Notes Added a “Purpose” column and description of the “Crescendo Authorized Sub-processors” table Date October 2, 2025 Change Updated Notes Added HubSpot, Inc. and “Use” column Date September 18, 2025 Change Updated Notes Removed "Crescendo AI Ltd.” entity in “Crescendo Affiliates” section Date July 24, 2025 Change Updated Notes Added ElevenLabs Inc. Date July 24, 2025 Change Updated Notes Added Amazon Nova Sonic (Amazon Web Services, Inc.) Date March 18, 2025 Change Updated Notes Added Guru Technologies, Inc. Date February 12, 2025 Change Updated Notes Consolidated subprocessors for Crescendo and Partner Hero Date December 17, 2024 Change Updated Notes Added Groq Inc. Date May 16, 2024 Change Created Notes None Subscribe for Subprocessor updates. As our business evolves, we may update our Subprocessors. We will notify the Customer account owner of any new Subprocessors as required by our contract and post updates here. The AI-native CX platform Registered Address: 315 Montgomery St. Suite 900 San Francisco, CA 94104 Office Address: 600 California St. San Francisco, CA 94108 Email: info@crescendo.ai careers@crescendo.ai Phone: +1.888.410.8077 Agents ConciergeAgent AssistQuality AgentApplied Insights FOUNDATION Optimization AgentIntegration AgentKnowledge Agent Industries Retail & eCommerceConnected DevicesHealth & Wellness Resources BlogCustomer StoriesNewsCompanyCareers compare Crescendo vs. ZendeskCrescendo vs. TalkdeskCrescendo vs. FinCrescendo vs. AgentforceCrescendo vs. Five9Crescendo vs. NICECrescendo vs. GorgiasCrescendo vs. FreshdeskCrescendo vs. GenesysCrescendo vs. Gladly Legal Terms of UsePrivacy PolicyCookie PolicyYour Privacy Choices © Crescendo 2026