Snapshot 225760
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Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-11-30T23:59:59-08:00",
"months": [
{
"incidents": [],
"name": "November",
"year": 2026
},
{
"incidents": [
{
"code": "jnc0l554th6v",
"impact": "none",
"message": "ParentSquare is operating normally. This morning, starting at about 9:00 AM ET (6:00 AM PT), an unusually large surge of traffic hit our sign-in service. Some users had slow page loads and errors on web and mobile. Some users also saw \"Slow down\" messages when our protective rate limits blocked their network along with the automated traffic. Page load times and error rates were back to normal by about 9:45 AM ET.",
"name": "Some users seeing \"Slow down\" errors when accessing ParentSquare",
"timestamp": "Oct \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e06:47\u003c/var\u003e - \u003cvar data-var='time'\u003e08:20\u003c/var\u003e PDT"
},
{
"code": "jhbf0zp6n18t",
"impact": "major",
"message": "This incident has been resolved. An outage at our data provider Aeries kept some schools' attendance notices from sending between 5:00 and 5:40 PM PT. Those notices were resent to families starting at 7:50 PM PT. Attendance notices are now sending normally. We apologize for the delay.",
"name": "Attendance notifications not sent for some Aeries-integrated schools",
"timestamp": "Oct \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e17:50\u003c/var\u003e - \u003cvar data-var='time'\u003e20:35\u003c/var\u003e PDT"
},
{
"code": "tv09ck77ffdc",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Smart Sites AI Assistant May Show Outdated Information",
"timestamp": "Oct \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e08:27\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e08:19\u003c/var\u003e PDT"
}
],
"name": "October",
"year": 2026
},
{
"incidents": [
{
"code": "cn3fr3m8ly49",
"impact": "major",
"message": "The issue affecting some of our users of our iOS app has been resolved. We will continue to monitor for any further issues.",
"name": "Intermittent Issues with ParentSquare iOS App",
"timestamp": "Sep \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e19:14\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e06:49\u003c/var\u003e PDT"
},
{
"code": "sfq32g67nf3p",
"impact": "none",
"message": "A fix has been implemented and ParentSquare is recovering. Pages should now be loading normally. We are continuing to monitor to make sure performance remains stable.",
"name": "Some ParentSquare users experiencing slowness or errors",
"timestamp": "Sep \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e13:28\u003c/var\u003e - \u003cvar data-var='time'\u003e13:46\u003c/var\u003e PDT"
},
{
"code": "658yzjg08mzt",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Canva integration unavailable for some users",
"timestamp": "Sep \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e07:34\u003c/var\u003e - \u003cvar data-var='time'\u003e10:09\u003c/var\u003e PDT"
},
{
"code": "35sh43qpzl6y",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users are experiencing issues with the Canva design picker in Studio",
"timestamp": "Sep \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e11:44\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e19:06\u003c/var\u003e PDT"
},
{
"code": "j88jqtsff2nj",
"impact": "minor",
"message": "We confirmed that the issue has been resolved.",
"name": "Smart Alerts Phone Calls May Play Blank Audio",
"timestamp": "Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e15:03\u003c/var\u003e - \u003cvar data-var='time'\u003e17:10\u003c/var\u003e PDT"
},
{
"code": "4m51yl3h863m",
"impact": "minor",
"message": "We confirmed that the issue has been resolved.",
"name": "Texts and Voice Calls Delay",
"timestamp": "Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e10:01\u003c/var\u003e - \u003cvar data-var='time'\u003e10:46\u003c/var\u003e PDT"
}
],
"name": "September",
"year": 2026
}
],
"start_time": "2026-09-01T00:00:00-07:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
},
{
"end_time": "2026-08-31T23:59:59-07:00",
"months": [
{
"incidents": [
{
"code": "9w440tmc04s5",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Smart Sites Slowness",
"timestamp": "Aug \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e08:33\u003c/var\u003e - \u003cvar data-var='time'\u003e08:53\u003c/var\u003e PDT"
},
{
"code": "kmlt80btk8rs",
"impact": "minor",
"message": "We confirmed that outbound Virtual Phone call delivery has returned to normal performance.",
"name": "Virtual Phone Outbound Call Delivery",
"timestamp": "Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e12:36\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e07:15\u003c/var\u003e PDT"
},
{
"code": "7d14p74fwcyq",
"impact": "major",
"message": "We've verified the fix. Calendars now display normally.",
"name": "Smart Sites Calendar issue",
"timestamp": "Aug \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e15:45\u003c/var\u003e - \u003cvar data-var='time'\u003e16:26\u003c/var\u003e PDT"
},
{
"code": "tjt2m0ts3w67",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Support webform unavailable",
"timestamp": "Aug \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e15:15\u003c/var\u003e - \u003cvar data-var='time'\u003e16:37\u003c/var\u003e PDT"
}
],
"name": "August",
"year": 2026
},
{
"incidents": [
{
"code": "lmtxk4tsqp3n",
"impact": "none",
"message": "The issue has now been resolved.",
"name": "Smart Sites Document Upload Failures",
"timestamp": "Jul \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e12:02\u003c/var\u003e - \u003cvar data-var='time'\u003e12:17\u003c/var\u003e PDT"
},
{
"code": "yd6v9gzdd07v",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Planned Maintenance",
"timestamp": "Jul \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e17:00\u003c/var\u003e - \u003cvar data-var='time'\u003e18:00\u003c/var\u003e PDT"
}
],
"name": "July",
"year": 2026
},
{
"incidents": [
{
"code": "dqx5mfxcpnnv",
"impact": "none",
"message": "ParentSquare was temporarily unavailable for some users during an approximately 25 minute time period following a feature release. The team identified the root cause of the performance degradation and rolled back the feature.\n\nParentSquare is now fully operational.",
"name": "ParentSquare Unavailable For Some Users",
"timestamp": "Jun \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e06:30\u003c/var\u003e - \u003cvar data-var='time'\u003e06:30\u003c/var\u003e PDT"
},
{
"code": "41mtr8s8vbl4",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Phone Calls May be Delayed",
"timestamp": "Jun \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e08:31\u003c/var\u003e - \u003cvar data-var='time'\u003e10:11\u003c/var\u003e PDT"
},
{
"code": "cwftvtr1jfyk",
"impact": "minor",
"message": "We confirmed that the issue has been resolved.",
"name": "Text Message Delivery May be Delayed",
"timestamp": "Jun \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e13:50\u003c/var\u003e - \u003cvar data-var='time'\u003e14:19\u003c/var\u003e PDT"
}
],
"name": "June",
"year": 2026
}
],
"start_time": "2026-06-01T00:00:00-07:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
},
{
"end_time": "2026-05-31T23:59:59-07:00",
"months": [
{
"incidents": [
{
"code": "4x51qyp6m9ck",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Planned Maintenance",
"timestamp": "May \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e - \u003cvar data-var='time'\u003e04:00\u003c/var\u003e PDT"
},
{
"code": "mpsll3k5thy5",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Website Maintenance/upgrades",
"timestamp": "May \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e18:00\u003c/var\u003e - May \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e PDT"
},
{
"code": "th1c2t81fmr7",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Planned Maintenance",
"timestamp": "May \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e17:00\u003c/var\u003e - \u003cvar data-var='time'\u003e18:00\u003c/var\u003e PDT"
}
],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "5cbl8qgz0vsk",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Emergency Maintenance Today at 7:45 PM Pacific",
"timestamp": "Apr \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e19:45\u003c/var\u003e - \u003cvar data-var='time'\u003e19:50\u003c/var\u003e PDT"
},
{
"code": "vw7w43rzb3qq",
"impact": "major",
"message": "The maintenance is complete and all systems are operating normally.",
"name": "Emergency Maintenance Today at 10:45 AM Pacific/1:45 PM Eastern",
"timestamp": "Apr \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e09:57\u003c/var\u003e - \u003cvar data-var='time'\u003e10:50\u003c/var\u003e PDT"
},
{
"code": "mk2vyj95crws",
"impact": "none",
"message": "We received reports that ParentSquare was unavailable for some users. We have implemented a fix and have confirmed that this issue has been resolved.",
"name": "ParentSquare Unavailable for Some Users",
"timestamp": "Apr \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e12:30\u003c/var\u003e - \u003cvar data-var='time'\u003e12:30\u003c/var\u003e PDT"
},
{
"code": "bqh5q82twfq7",
"impact": "none",
"message": "We received reports of users getting 500 errors when accessing Admin pages on ParentSquare. Engineers investigated and quickly resolved the issue.",
"name": "Users receiving 500 errors on Admin pages",
"timestamp": "Apr \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e10:30\u003c/var\u003e - \u003cvar data-var='time'\u003e10:30\u003c/var\u003e PDT"
},
{
"code": "zvmyql0bxw0h",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Phone Call Notification Delivery Issues",
"timestamp": "Apr \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e18:59\u003c/var\u003e - \u003cvar data-var='time'\u003e21:58\u003c/var\u003e PDT"
},
{
"code": "52t326b8kbsy",
"impact": "none",
"message": "We received reports of users getting 502 errors when accessing ParentSquare. Engineers investigated and quickly resolved the issue.",
"name": "Users getting errors talking to ParentSquare",
"timestamp": "Apr \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e05:24\u003c/var\u003e - \u003cvar data-var='time'\u003e05:24\u003c/var\u003e PDT"
},
{
"code": "qp7g1rjxxdsv",
"impact": "none",
"message": "Google's Gmail service disruption has been resolved.",
"name": "Gmail Delays",
"timestamp": "Apr \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e13:35\u003c/var\u003e - \u003cvar data-var='time'\u003e16:21\u003c/var\u003e PDT"
},
{
"code": "ddtq06g62mxg",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Users Unable to Log into ParentSquare",
"timestamp": "Apr \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e06:24\u003c/var\u003e - \u003cvar data-var='time'\u003e06:59\u003c/var\u003e PDT"
}
],
"name": "April",
"year": 2026
},
{
"incidents": [
{
"code": "mj3wnbwr1ybs",
"impact": "minor",
"message": "We confirmed that the issue has been resolved.",
"name": "Customers unable to download custom versions of their school's app",
"timestamp": "Mar \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e06:34\u003c/var\u003e - \u003cvar data-var='time'\u003e08:20\u003c/var\u003e PDT"
},
{
"code": "x6ndcpmh5jgz",
"impact": "none",
"message": "Earlier today we experienced a brief issue that caused errors for some customers. This was the result of a system change that created an unexpected inconsistency. Our team quickly identified the issue and implemented a fix. All systems are now operating normally.\n\nWe are reviewing this as part of our standard process to help prevent similar issues in the future. Thank you for your patience.",
"name": "Temporary Service Issue (Resolved)",
"timestamp": "Mar \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e06:37\u003c/var\u003e - \u003cvar data-var='time'\u003e06:37\u003c/var\u003e PDT"
},
{
"code": "dz4prlyq7yls",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Some Users Experiencing Errors on Add-on Pages",
"timestamp": "Mar \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e16:44\u003c/var\u003e - \u003cvar data-var='time'\u003e17:21\u003c/var\u003e PST"
},
{
"code": "62gzbdy9hzf7",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Planned Maintenance",
"timestamp": "Mar \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e04:00\u003c/var\u003e PST"
}
],
"name": "March",
"year": 2026
}
],
"start_time": "2026-03-01T00:00:00-08:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
},
{
"end_time": "2026-02-28T23:59:59-08:00",
"months": [
{
"incidents": [
{
"code": "p076384n30vs",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Email Delivery May be Delayed",
"timestamp": "Feb \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e09:43\u003c/var\u003e - \u003cvar data-var='time'\u003e10:30\u003c/var\u003e PST"
},
{
"code": "9mt4nmq9qd3m",
"impact": "minor",
"message": "Smart Sites was unavailable for a brief period. ParentSquare engineers investigated the issue and were quickly able to stabilize the systems. We apologize for any inconvenience caused.",
"name": "Smart Sites unavailable",
"timestamp": "Feb \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e19:00\u003c/var\u003e - \u003cvar data-var='time'\u003e19:00\u003c/var\u003e PST"
},
{
"code": "6r40bddgdmj0",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Smartsites pages currently unavailable",
"timestamp": "Feb \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e06:17\u003c/var\u003e - \u003cvar data-var='time'\u003e10:39\u003c/var\u003e PST"
},
{
"code": "q8q8nmnc7ld2",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Planned Maintenance",
"timestamp": "Feb \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e04:00\u003c/var\u003e PST"
},
{
"code": "rdnlkz463yqb",
"impact": "minor",
"message": "This issue has been resolved.",
"name": "Smart Sites Slowness",
"timestamp": "Feb \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e08:13\u003c/var\u003e - \u003cvar data-var='time'\u003e09:11\u003c/var\u003e PST"
}
],
"name": "February",
"year": 2026
},
{
"incidents": [
{
"code": "247p4bjzgjsv",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Microsoft SSO Authentication",
"timestamp": "Jan \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e12:08\u003c/var\u003e - \u003cvar data-var='time'\u003e13:44\u003c/var\u003e PST"
},
{
"code": "k52ph691yg1v",
"impact": "minor",
"message": "Calls are now delivering normally, although there may still be a slight delay in calls showing as successfully delivered.",
"name": "Smart Alerts Voice Delays",
"timestamp": "Jan \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e14:42\u003c/var\u003e - \u003cvar data-var='time'\u003e14:59\u003c/var\u003e PST"
},
{
"code": "28xj4zs6v970",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Degraded Performance with Smart Alerts",
"timestamp": "Jan \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e15:09\u003c/var\u003e - \u003cvar data-var='time'\u003e16:19\u003c/var\u003e PST"
},
{
"code": "nb08hnv9yz9f",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Degraded Performance with Voice Alerts",
"timestamp": "Jan \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e11:59\u003c/var\u003e - \u003cvar data-var='time'\u003e17:21\u003c/var\u003e PST"
},
{
"code": "qb1pkhjzvx4h",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Errors with Voice Messaging for Smart Alerts",
"timestamp": "Jan \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e12:00\u003c/var\u003e - \u003cvar data-var='time'\u003e12:51\u003c/var\u003e PST"
}
],
"name": "January",
"year": 2026
},
{
"incidents": [
{
"code": "wrhw9rgl9r28",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Delays in post and DM text messages being sent",
"timestamp": "Dec \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e09:15\u003c/var\u003e - \u003cvar data-var='time'\u003e10:23\u003c/var\u003e PST"
}
],
"name": "December",
"year": 2025
}
],
"start_time": "2025-12-01T00:00:00-08:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
}
]
}