ParentSquare

parentsquare.com

ParentSquare declares 41 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and Stripe. No published changes since we first read it on Nov 5, 2026.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

41 third parties.

NamePurposeLocationListed since
Amazon Web Services Core ParentSquare/Remind application hosting.; Infrastructure Hosting
Asana District staff contact information.; Implementation Project Management
Attention Conversation Intelligence; Recordings, transcripts, and notes of ParentSquare sales and customer success meetings
Ayrshare Content to be shared on district social media accounts. Remind application only.Social Sharing for Remind
Bitly Shortened links for marketing content. No personally identifiable information is processed or stored.URL shortening
Blitline Image Processing; Images uploaded by users of the application.
The Campaign Registry Designated district staff contact information.; Text Messaging Compliance
Canva EDU Connection between ParentSquare and district staff Canva account. No personally identifiable information is processed or stored.Graphics Generation and Sharing
Carry Technologies, Inc. dba Hightouch ParentSquare/Remind application hosting.Internal data integration tool
Datadog Application performance, logging, and uptime monitoring for technical support.; Error Notifications
DealHub District staff contact information for communication.; Sales Quoting
Facebook (Meta) Connection to social media accounts for districts using social sharing feature within the application.Social Sharing
Filestack Data provided solely for districts using file sharing options within the application.Post Attachment Management
Google Cloud Platform Core ParentSquare/Remind application hosting.; Infrastructure Hosting
Google Workspace Customer Support; Sharing screenshots, collateral and other items with customers.
Honeybadger Application performance, logging, and uptime monitoring for technical support.; Error Notifications
Hubspot District staff contact information.; Marketing, Sales and Customer Success
imgix Images uploaded by users of the application. Remind application only.Image Files for Remind
IPStack IP address location monitoring for security. No other identifiable information.IP Address Locations
Jira Customer data used to collect and respond to customer support inquiries.; Technical Support
Lob Data provided solely for districts using physical mailing services within the application.USPS Mailing Services
Mux Data provided solely for processing of video content displayed in the application.Video Processing and Hosting
MyVideoSpot Data provided solely for districts using MyVideoSpot video hosting services within the application.; Media Editing and Sharing
NetSuite District staff contact information.Accounting ERP
Northpass (a Gainsight company) District staff contact information.Product Professional Learning
PayPal Data provided solely for districts using Fundraiser payment transaction services within the application.Payment Processing
Pendo Application performance monitoring. No personally identifiable information.; Product User Experience Insights
Pusher (a Bird company) ParentSquare application hosting.Live Screen Updates
Redis Remind application hosting.Hosting Data Stores for Remind
Rollbar Alert Tracking for Remind; Application performance, logging, and uptime monitoring for technical support. Remind application only.
SendGrid (a Twilio company) Data provided solely for district messaging services.; Email Messaging
Sinch Customer data used solely for district messaging services.Email, SMS, and Voice Messaging
Snowflake Copies of ParentSquare/Remind application data used solely for internal analytics and reporting; Data Warehousing and Analytics
Stripe Data provided solely for districts using payment transaction services within the application.; Payment Processing
SurveyMonkey Designated district staff contact information for optional surveys.Lead Generation
ThinQ (a Commio company) Customer data used solely for district messaging services.; Voice Messaging
Twilio Customer data used solely for district messaging services.; Email, SMS, and Voice Messaging
Vonage Customer data provided solely for district messaging services.; SMS and Phone Messaging
X (formerly Twitter) Connection to social media accounts for districts using social sharing feature within the application.Social Sharing
Zendesk Customer data used to collect and respond to customer support inquiries.; Technical Support
Zoom District staff contact information.; Webinars and customer support calls

Web TechnologiesCSV · Atom

ParentSquare's homepage made 92 requests to 13 domains, and 5 services controlled by another company.

Analytics (2): HubSpot, Google CloudMarketing automation (1): usually detected as Marketing automation: AdobeCDN (1): jsDelivrOther (1): JavaScript libraries: Pagely, Inc.

5 third parties by category: Analytics 2Marketing automation 1CDN 1Other 1

Third parties 5 · 90 requests
Pagely, Inc. WordPress 7.1.4 jQuery 3.7.1 jQuery Migrate 3.4.1 71% of the page's requests 65
HubSpotsubprocessor HubSpot HubSpot Analytics 10% of the page's requests 9
Adobe typekit.net 9% of the page's requests 8
Google Cloudsubprocessor Google Analytics Google Tag Manager 7% of the page's requests 6
jsDelivr jsDelivr 2% of the page's requests 2
First party 1 · 2 requests
ParentSquare Adobe Fonts GSAP 3.14.2 HSTS Moove GDPR Consent MySQL Nginx Open Graph PHP Priority Hints RSS Site Kit 1.191.0 Twitter Emoji (Twemoji) Typekit 2% of the page's requests 2

2 tracked companies loaded by the homepage are not in ParentSquare's subprocessor list. A website can use a service without it processing customer data.

ComplianceCSV · Atom

Certified
Says it complies with

Certifications as ParentSquare's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV · Atom

Aug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: 1 incident (1 major)Aug 18: no incident reportedAug 19: 1 incident (1 no impact stated)Aug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: 2 incidents (2 minor)Sep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: 1 incident (1 minor)Sep 22: no incident reportedSep 23: 1 incident (1 minor)Sep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: 1 incident (1 no impact stated)Sep 29: 1 incident (1 major)Sep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: 1 incident (1 minor)Oct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: 2 incidents (1 major, 1 no impact stated)Oct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reported

90 days agotoday

  • 11 incidents in 90 days
  • 3 major or critical
  • 2 h 6 min typical time to resolve
  • 11 h 35 min longest major
BeganIncidentImpactLasted
Some users seeing "Slow down" errors when accessing ParentSquareno impact stated1 h 33 min
Attendance notifications not sent for some Aeries-integrated schoolsmajor2 h 45 min
Smart Sites AI Assistant May Show Outdated Informationminor23 h 51 min
Intermittent Issues with ParentSquare iOS Appmajor11 h 35 min
Some ParentSquare users experiencing slowness or errorsno impact stated18 min
Canva integration unavailable for some usersminor2 h 34 min
Some users are experiencing issues with the Canva design picker in Studiominor31 h 22 min
Smart Alerts Phone Calls May Play Blank Audiominor2 h 6 min

Incidents per month

0 4 8 Dec 2025: 1 incident (1 minor) · partial: our history begins Dec 1 · typical time to resolve 1 h 8 min Jan 2026: 5 incidents (1 major, 4 minor) · typical time to resolve 1 h 10 min Feb 2026: 4 incidents (4 minor) · typical time to resolve 58 min Mar 2026: 3 incidents (1 major, 1 minor, 1 no impact stated) · typical time to resolve 1 h 46 min Apr 2026: 7 incidents (1 critical, 2 major, 4 no impact stated) · typical time to resolve 2 h 46 min May 2026: 0 incidents Jun 2026: 3 incidents (2 minor, 1 no impact stated) · typical time to resolve 1 h 40 min Jul 2026: 1 incident (1 no impact stated) · typical time to resolve 15 min Aug 2026: 4 incidents (1 major, 2 minor, 1 no impact stated) · typical time to resolve 1 h 22 min Sep 2026: 6 incidents (1 major, 4 minor, 1 no impact stated) · typical time to resolve 2 h 34 min Oct 2026: 3 incidents (1 major, 1 minor, 1 no impact stated) · typical time to resolve 2 h 45 min Nov 2026: 0 incidents Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated before or partly before our history

Components affected

ComponentIncidents
Web Application4
Smart Sites3
Data Sync1
Phone Calls1
Smart Alerts1
Texts1
iOS and Android Mobile Applications1

As ParentSquare's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by ParentSquare's subprocessorsCSV · Atom

275 reported incidents in the last 30 days, by 18 of the vendors ParentSquare lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that ParentSquare was involved.

DateCompanyIncidentImpactLasted
SurveyMonkeyPROD-TEST - THIS IS A TEST - PLEASE IGNORE, no impact stated1 min
SinchPost-Incident Notification - Customer Dashboard login no impact stated—
Twilio· SendGridSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
Twilio· SendGridRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
Twilio· SendGridIssue resolved minor1 h 43 min
ZoomService Degradation Affecting Zoom Conference Room Connector Services Endpoints in the AMS region. minor2 h 35 min
SurveyMonkeyTEST INCIDENT #2 major4 min
SurveyMonkeyTEST INCIDENT #1 no impact stated22 min
Twilio· SendGridSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
HubSpotSome HubSpot tools may be unavailable for some users no impact stated51 min
Twilio· SendGridGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
ZoomService Degradation Affecting a subset of users with ZVA and ZoomMate no impact stated1 min
Twilio· SendGridWhatsApp Business API Message Send Failures minor16 h 29 min
SinchService Degradation - Customer Dashboard minor1 h 12 min
Twilio· SendGridVoice Call Failures from a Subset of Twilio Phone Numbers to Chile minor19 h 20 min
Twilio· SendGridVoice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom minor5 h 18 min
Twilio· SendGridSMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy minor3 h 14 min
Twilio· SendGridSMS Delivery Delays and Failures from Twilio to Spusu United Kingdom minor3 h 26 min
SinchDelivery Issue France - Bouygues Telecom minor13 h 58 min
Twilio· SendGridSMS Delivery Receipt Delays from Twilio to Bouygues Telecom France minor13 h 31 min
Twilio· SendGridSMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes minor8 h 40 min
Twilio· SendGridSMS Delivery Failures from Twilio to ETL Laos minor16 h 8 min
ZoomService Degradation Affecting Zoom Inbound SMS Service in the AU region minor1 h
Twilio· SendGridSMS Delivery Failures from Twilio to MTN Nigeria minor6 h
Twilio· SendGridSilent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada minor14 h 12 min

And 250 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for ParentSquare's site

ParentSquare transparency rating

It updates with the rating.

<a href="https://thirdpartyindex.com/vendors/parentsquare"><img src="https://thirdpartyindex.com/badge/parentsquare.svg" alt="ParentSquare transparency rating on Third Party Index" height="20"></a>
[![ParentSquare transparency rating on Third Party Index](https://thirdpartyindex.com/badge/parentsquare.svg)](https://thirdpartyindex.com/vendors/parentsquare)