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Skip to navigationSkip to main content Welcome 8x8 connects people and organizations through seamless communication on the industry’s most integrated platform for Customer Experience — combining Contact Center, Unified Communications, and CPaaS APIs. Privacy PolicyOpens in new tab The 8x8® Platform for CX connects your customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. Lock down customer and business data with industry-leading, third-party-verified protection. We continuously monitor and improve the security and compliance of our platform, protecting you and your customers from cyber threats and ensuring business continuity, no matter what. Built on 8x8's high availability infrastructure backed by a 99.999% platform-wide uptime SLA. To maintain the integrity and security of sensitive compliance documentation, documents are not available for direct download; customers and their auditors can request access to any documentation they need via the 'Request access' button. Compliance CSA STAR Level 1 CyberTrust Mark GDPR ISO 9001:2015 ISO 14001:2015 ISO 27001:2022 ISO 27017:2015 ISO 27018:2019 NHS-DSPT PCI DSS 4.0.1 PCI DSS - SAQ D, Merchant SOC 2 SOX IT General Controls Resources View all CPAAS 8x8 CPAAS LoA 8x8 CPaaS Messaging Platform Architecture Diagram .pdf Privacy Documentation 8x8 Executed Global Intra-Group Data Transfer Agreement 8x8 Legal Hub Opens in new tab 8x8 Privacy 8x8 Transfer Impact Assessment INDIA (Final 12-31-26) View 5 more Third Party Reports and Certifications 8x8 Contact Center LoA View 16 more Controls View all Artificial intelligence (AI) AI Overview AI Policies and Procedures AI Technologies in Use Business Continuity and Disaster Recovery (BCDR) High Availability Private Cloud Continuity Public Cloud and Recovery View 1 more Business Continuity and Disaster Recovery (BCDR) control Compliance Cyber Essentials Plus Cyber Trust Mark (CSA – Advocate Level) HIPAA Security Rule Compliance View 8 more Compliance controls Fraud Fraud Detection and Protection Governance Policies and Procedures Policy Review Privacy Privacy Law Privacy Notice Privacy Program Subprocessors View all 8x8 Group Companies - 8x8, Inc (USA) - 8x8 UK Limited (UK) - 8x8 International SRL (Romania) - 8x8 International Pte Ltd. (Singapore) - 8x8 International Pty Ltd. (Australia) Alchemer LLC • CPAAS USA End user surveys [User does not have to respond to surveys and then the sub processor will not be used.] Amazon Web Services, Inc • Cloud Service Provider USA, Canada, Brazil, UK, EU, Singapore, Australia All data processed in 8x8 microservices, including long term call and screen recording storage. Amplitude, Inc. • Software Provider [as a Service Provider] USA FAQ View all Updates View all Security 8x8 Security Response: PHP Vulnerabilities CVE-2026-109618 and CVE-2026-109619 Published October 23, 2026 8x8 is actively responding to two critical vulnerabilities in PHP, an open-source programming language, that were publicly disclosed on October 21, 2026. Some 8x8 interfaces use PHP. We have applied hardening measures, installed official patches and upgrades where available, and retired a small number of services. We are also testing these measures against simulated attacks to confirm they work as intended. Customer impact No action is needed for your 8x8 services. We don’t expect any visible change for your agents, supervisors or administrators, and the rollout is designed to avoid service impact. If your organization runs PHP on its own servers or websites, see the CISA alertOpens in new tab to evaluate and take appropriate action. Full details and ongoing updates We will share further updates as they become available. Read the full details, including FAQs, in our security update blog postOpens in new tab. Compliance 8x8 Achieves ISO 14001:2015 Recertification Published September 17, 2026 We're pleased to confirm that 8x8 has been successfully recertified to ISO 14001:2015 — the globally recognized standard for Environmental Management Systems (EMS). This recertification was conducted by an accredited third-party certification body and confirms that 8x8 continues to operate a robust, structured, and effective approach to managing our environmental impact. For our customers, this means you can continue to trust that our operations are designed, delivered, and supported within a framework built around environmental responsibility, continuous improvement, and regulatory compliance. ISO 14001:2015 recertification isn't a checkbox; it's evidence of a living, improving environmental management culture. Our teams undergo regular internal audits, management reviews, and process evaluations to ensure we're always raising the bar. This recertification reflects that work in action. For questions about 8x8's environmental compliance posture or to request documentation, please contact your account team or explore our Trust Centre. Compliance 8x8 Achieves NHS Data Security and Protection Toolkit (DSPT) Compliance for the Sixth Consecutive Year Published September 9, 2026 We're pleased to confirm that 8x8 has successfully completed the NHS Data Security and Protection Toolkit (DSPT) audit for the sixth year in a row, with standards exceeded. The assessment was independently verified by a third-party auditor, confirming that 8x8 continues to meet and surpass the data security and information governance standards required to work with health and social care data in the UK. For our customers, this means you can continue to trust that the systems supporting your services meet the rigorous standards set by NHS Digital for protecting sensitive data. Six consecutive years of compliance reflects a sustained commitment to data security, not a one-time achievement. Our teams undergo continuous assessment against evolving DSPT requirements to ensure we're always raising the bar. You can view our published DSPT status directly on the NHS Toolkit site: [https://www.dsptoolkit.nhs.uk/OrganisationSearch/8KN16Opens in new tab]. For questions about 8x8's compliance posture or to request documentation, please contact your account team or explore our Trust Centre. General 8x8 Introduces AI Routing: Reimagined Intelligent Customer Routing, Built for the Entire Organization Published July 8, 2026 Most interaction routing systems don't actually route. They queue. Agents are assigned based on skills entered manually, updated rarely, and calibrated to who's available, not who's actually best suited to help a specific customer in a specific moment. When the right expert sits outside the contact center, in billing, customer success, or a technical team, the customer gets bounced, transferred again, or lost entirely. 8x8, Inc.Opens in new tab (NASDAQ: EGHT), a leading global business communications platform provider, is setting a new standard with the introduction of 8x8 AI RoutingOpens in new tab, an organization-wide intelligent routing engine that dynamically matches every customer to the best available resource, regardless of where they sit, in real time. Unlike legacy, often rigid, skills-based routing systems that have been the industry standard for decades, 8x8 AI Routing functions as a platform-level service. Designed to identify the right resource for each interaction, whether that's a contact center agent on 8x8 Contact CenterOpens in new tab, a subject matter expert on 8x8 EngageOpens in new tab, or a back-office employee on 8x8 WorkOpens in new tab, 8x8 AI Routing delivers across any channel, at scale, through a single customer interaction routing layer. “AI-powered routing has long promised a lot, but vendors have largely failed to address one key challenge: automatically assigning and maintaining agent skills and proficiency levels. Using interaction transcripts, previous history, sentiment and other real-time factors, 8x8 AI Routing analyzes data, suggests skills and skill levels for each agent, and lets administrators accept or adjust those assignments. The routing engine reanalyzes the data to recommend additional skill or level changes based on the agent’s actual work, again for admin review,” said Sheila McGee-Smith, founder and principal analyst at McGee-Smith Analytics. “What is even more powerful is that 8x8 can evaluate each inbound interaction and determine who — across the entire enterprise, not just the contact center — is best equipped to resolve the customer’s intent.” Every decision, explained Every interaction is evaluated across several real-time factors and matched to the right resource instantly. When the best match isn't immediately available, the system adjusts automatically, keeping customers moving forward without transfers, delays, or dead ends. 8x8 AI Routing puts supervisors in control from day one. Teams can pilot on a single queue before full rollout, expanding at their own pace and shaping how the system works as confidence grows. All decisions are on the record: supervisors can pull exportable audit trails showing exactly why each interaction went to each resource, including confidence scores and complete rationale across all factors. One-click setup Most interaction routing deployments take months to configure and require ongoing maintenance just to stay accurate as the business evolves. 8x8 AI Routing eliminates that burden. By analyzing rich interaction data, including transcripts, sentiment, and historical patterns, AI builds and suggests skill configurations automatically, manages automated skill profiles as teams and needs change, detects customer intent without manual interactive voice response (IVR) mapping, and gets teams delivering value from day one, not months from now. Connects to existing infrastructure, adapts as the business evolves 8x8 AI Routing connects to 8x8 Intelligent Customer Assistant, 8x8 AI Studio, IVRs, and third-party bots, routing interactions from any entry point to the right person at the right moment, however the stack is built today. As new channels, tools, and teams are added, the routing layer grows with them. "The routing problem has always been about architecture,” said Hunter MiddletonOpens in new tab, Chief Product Officer at 8x8. “The best person for a given customer interaction might sit anywhere in the business, but most systems were never designed to look beyond their own boundaries. 8x8 AI Routing was built differently, spanning all teams and boundaries in the business simultaneously and evaluating the full range of available resources in real time. That's a challenge point solutions fundamentally struggle to solve, and exactly the kind a true platform is built for." 8x8 AI Routing is available now for select 8x8 customers, who can contact their 8x8 Account Manager or Customer Success Manager to get started.