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<title>LandingAI Status - Incident history</title>
<link>https://status.landing.ai</link>
<description>LandingAI</description>
<pubDate>Thu, 30 Apr 2026 17:55:00 +0000</pubDate>
<item>
<title>Outage: Parsing with Agentic Document Extraction (ADE) Due to Cloud Service Provider Outage</title>
<description>
Type: Incident
Duration: 18 hours and 55 minutes
Affected Components: US, EU
May 1, 12:50:00 GMT+0 - Resolved - Parsing with Agentic Document Extraction (ADE) is now fully operational as of 5:50 AM PT. Confidence Scores have been restored and all confidence fields return values as expected.
We appreciate your patience while we worked to resolve this issue. For any questions, please reach out to us. Apr 30, 19:32:31 GMT+0 - Monitoring - Parsing with Agentic Document Extraction (ADE) is operational again.
However, Confidence Scores are temporarily unavailable. All `confidence` fields will return `null`.
We are continuing to work with our cloud service provider to fully resolve the underlying issue, and will notify you once service is fully restored. Apr 30, 17:55:00 GMT+0 - Investigating - Parsing with Agentic Document Extraction (ADE) is currently not available due to an outage with a cloud service provider.
**Next Steps**
We have identified the root cause as a service disruption with one of our cloud service providers. We are actively working to resolve this and will notify you once it's fixed.
We understand how disruptive this is to your workflow and sincerely apologize for the inconvenience.
If you have any questions, please don't hesitate to contact us at [**support@landing.ai**](mailto:support@landing.ai).
</description>
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<pubDate>Thu, 30 Apr 2026 17:55:00 +0000</pubDate>
<link>https://status.landing.ai/incident/cmolsysil09k6l84950wnlpag</link>
<guid>https://status.landing.ai/incident/cmolsysil09k6l84950wnlpag</guid>
</item>
<item>
<title>Intermittent Agentic Document Extraction Service Disruption Due to Cloud Service Provider Outage</title>
<description>
Type: Incident
Duration: 3 hours and 45 minutes
Affected Components: US, EU
Mar 3, 07:30:00 GMT+0 - Resolved - This incident has been resolved. Mar 3, 06:44:00 GMT+0 - Monitoring - While we have implemented some processes to try and mitigate errors, the cloud service provider is still experiencing some issues and thus there could be some resulting errors/degraded performance. Mar 3, 05:58:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 3, 05:24:39 GMT+0 - Identified - We are continuing to work on a fix for this incident. Mar 3, 04:15:00 GMT+0 - Identified - Starting 8:15 PM PST today, most ADE requests are failing due to a service disruption.
We identified that submitting documents for parsing and extract through the [**ADE Playground**](https://va.landing.ai/my/playground/ade), API and SDK intermittently triggers 500 errors.
**Next Steps**
We have identified the root cause as a service disruption with one of our cloud service providers. We are actively working to resolve this and will notify you once it's fixed.
We understand how disruptive this is to your workflow and sincerely apologize for the inconvenience.
If you have any questions, please don't hesitate to contact us at [**support@landing.ai**](mailto:support@landing.ai).
</description>
<content:encoded>
<, API and SDK intermittently triggers 500 errors.
**Next Steps**
We have identified the root cause as a service disruption with one of our cloud service providers. We are actively working to resolve this and will notify you once it's fixed.
We understand how disruptive this is to your workflow and sincerely apologize for the inconvenience.
If you have any questions, please don't hesitate to contact us at [**support@landing.ai**](mailto:support@landing.ai)..</p>
]]>
</content:encoded>
<pubDate>Tue, 3 Mar 2026 04:15:00 +0000</pubDate>
<link>https://status.landing.ai/incident/cmma74ce0070ty2o02nzq2wog</link>
<guid>https://status.landing.ai/incident/cmma74ce0070ty2o02nzq2wog</guid>
</item>
<item>
<title>Intermittent Agentic Document Extraction Service Disruption Due to Cloud Service Provider Outage</title>
<description>
Type: Incident
Duration: 3 hours and 25 minutes
Affected Components: US
Feb 27, 14:40:00 GMT+0 - Resolved - This incident has been resolved. Feb 27, 13:40:04 GMT+0 - Investigating - **Issue Overview**
Starting 5:42 AM PST today, some ADE requests is failing due to a service disruption.
We identified that submitting PDFs for parsing and extract through the [ADE Playground](https://va.landing.ai/my/playground/ade), API and SDK intermittently triggers 500 errors.
**Next Steps**
We have identified the root cause as a service disruption with one of our cloud service providers. We are actively working to resolve this and will notify you once it's fixed.
We understand how disruptive this is to your workflow and sincerely apologize for the inconvenience.
If you have any questions, please don't hesitate to contact us at [support@landing.ai](mailto:support@landing.ai).
</description>
<content:encoded>
<, API and SDK intermittently triggers 500 errors.
**Next Steps**
We have identified the root cause as a service disruption with one of our cloud service providers. We are actively working to resolve this and will notify you once it's fixed.
We understand how disruptive this is to your workflow and sincerely apologize for the inconvenience.
If you have any questions, please don't hesitate to contact us at [support@landing.ai](mailto:support@landing.ai)..</p>
]]>
</content:encoded>
<pubDate>Fri, 27 Feb 2026 13:40:04 +0000</pubDate>
<link>https://status.landing.ai/incident/cmm4xvyb10e29n3vl5mzs3zhk</link>
<guid>https://status.landing.ai/incident/cmm4xvyb10e29n3vl5mzs3zhk</guid>
</item>
<item>
<title>Scheduled Maintenance: December 14, 2025</title>
<description>
Type: Maintenance
Duration: 4 hours
Affected Components: EU, US, Training, Labeling, Inference
Dec 14, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Dec 14, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 14, 08:00:00 GMT+0 - Identified - We will perform routine maintenance on Sunday, December 14, 2025 from 12:00 AM to 4:00 AM PST.
**What to expect:**
During this time, you may experience brief, intermittent service disruptions. To minimize the impact on our users, we perform rolling upgrades, so we do not anticipate any periods of full downtime.
**What you can do:**
We recommend implementing retry logic in your API calls to handle any intermittent failures.
If you have questions or concerns, contact us at [support@landing.ai](mailto:support@landing.ai).
</description>
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<pubDate>Sun, 14 Dec 2025 08:00:00 +0000</pubDate>
<link>https://status.landing.ai/maintenance/cmj0fy13b00ji2tc0ldx36sb4</link>
<guid>https://status.landing.ai/maintenance/cmj0fy13b00ji2tc0ldx36sb4</guid>
</item>
<item>
<title>Intermittent Agentic Document Extraction Service Disruption Due to Cloud Service Provider Outage</title>
<description>
Type: Incident
Duration: 3 hours and 28 minutes
Affected Components: US, EU,
Agentic Document Extraction →
Sep 29, 19:28:00 GMT+0 - Resolved - This incident was resolved at 12:28 PM PT. Sep 29, 16:00:00 GMT+0 - Investigating - **Issue Overview**
Between 9:00 AM and 9:16 AM PT today, some ADE requests failed due to a service disruption. The issue was resolved and requests resumed normal processing.
At 11:03 AM PT, we identified that submitting multi-page PDFs for parsing through the [ADE Playground](https://va.landing.ai/my/playground/ade) intermittently triggers the following error:
HTTP 500 when fetching /va-rest-api-tool/v1/ade/parse: {"error":"Failed to process all pages"}
**Next Steps**
We have identified the root cause as a service disruption with one of our cloud service providers. We are actively working to resolve this and will notify you once it's fixed.
We understand how disruptive this is to your workflow and sincerely apologize for the inconvenience.
If you have any questions, please don't hesitate to contact us at [support@landing.ai](mailto:support@landing.ai).
</description>
<content:encoded>
< intermittently triggers the following error:
HTTP 500 when fetching /va-rest-api-tool/v1/ade/parse: {"error":"Failed to process all pages"}
**Next Steps**
We have identified the root cause as a service disruption with one of our cloud service providers. We are actively working to resolve this and will notify you once it's fixed.
We understand how disruptive this is to your workflow and sincerely apologize for the inconvenience.
If you have any questions, please don't hesitate to contact us at [support@landing.ai](mailto:support@landing.ai)..</p>
]]>
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<pubDate>Mon, 29 Sep 2025 16:00:00 +0000</pubDate>
<link>https://status.landing.ai/incident/cmg5jolqm01aaucx1yoj2xflp</link>
<guid>https://status.landing.ai/incident/cmg5jolqm01aaucx1yoj2xflp</guid>
</item>
<item>
<title>Degrade service</title>
<description>
Type: Incident
Duration: 2 hours
Affected Components: Inference
Sep 28, 20:07:00 GMT+0 - Resolved - This is a template test Sep 28, 18:07:00 GMT+0 - Investigating - We are currently investigating this incident.
</description>
<content:encoded>
<![CDATA[<p><strong>Type:</strong> Incident</p>
<p><strong>Duration:</strong> 2 hours</p>
<p><strong>Affected Components:</strong> </p>
<p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>20:07:00</var> GMT+0</small><br><strong>Resolved</strong> -
This is a template test.</p>
<p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>18:07:00</var> GMT+0</small><br><strong>Investigating</strong> -
We are currently investigating this incident..</p>
]]>
</content:encoded>
<pubDate>Thu, 28 Sep 2023 18:07:00 +0000</pubDate>
<link>https://status.landing.ai/incident/clnexc89220216bbojzwxef69v</link>
<guid>https://status.landing.ai/incident/clnexc89220216bbojzwxef69v</guid>
</item>
<item>
<title>Main site not accesible</title>
<description>
Type: Incident
Duration: 16 days and 11 hours
Affected Components: Training, Inference, Labeling
Sep 3, 08:50:00 GMT+0 - Resolved - This incident has been resolved. Sep 3, 02:15:00 GMT+0 - Investigating - We are currently investigating this incident.
</description>
<content:encoded>
<![CDATA[<p><strong>Type:</strong> Incident</p>
<p><strong>Duration:</strong> 16 days and 11 hours</p>
<p><strong>Affected Components:</strong> </p>
<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>08:50:00</var> GMT+0</small><br><strong>Resolved</strong> -
This incident has been resolved..</p>
<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>02:15:00</var> GMT+0</small><br><strong>Investigating</strong> -
We are currently investigating this incident..</p>
]]>
</content:encoded>
<pubDate>Sun, 3 Sep 2023 02:15:00 +0000</pubDate>
<link>https://status.landing.ai/incident/clmi58abg198119boo67yvwi0d6</link>
<guid>https://status.landing.ai/incident/clmi58abg198119boo67yvwi0d6</guid>
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