Snapshot 229197
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
{
"components": [
{
"created_at": "2015-01-23T10:51:02.559-05:00",
"description": "Application website and other core functionality.",
"group_id": null,
"id": "0zjng3x4v71c",
"name": "Website",
"page_id": "4vl4kkdcb8tz",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-27T07:30:07.190-04:00"
},
{
"created_at": "2015-01-26T14:31:31.030-05:00",
"description": "Email and presentation tracking status.",
"group_id": null,
"id": "5tnrjlzm99x9",
"name": "Tracking",
"page_id": "4vl4kkdcb8tz",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-27T07:30:07.239-04:00"
},
{
"created_at": "2018-04-03T10:04:28.408-04:00",
"description": null,
"group_id": null,
"id": "0q0y6w489x6b",
"name": "Mail Merge",
"page_id": "4vl4kkdcb8tz",
"position": 3,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-27T07:30:07.279-04:00"
},
{
"created_at": "2018-04-03T10:04:46.169-04:00",
"description": null,
"group_id": null,
"id": "6sf9651bgpjf",
"name": "Salesforce Sync",
"page_id": "4vl4kkdcb8tz",
"position": 4,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-27T07:30:07.321-04:00"
},
{
"created_at": "2018-01-22T15:53:15.165-05:00",
"description": null,
"group_id": null,
"id": "y4d2h6jntj8k",
"name": "Campaigns",
"page_id": "4vl4kkdcb8tz",
"position": 5,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-27T07:30:07.358-04:00"
},
{
"created_at": "2015-01-26T14:31:56.448-05:00",
"description": "Telephony features status.",
"group_id": null,
"id": "88vrcfvnbmzz",
"name": "Telephony",
"page_id": "4vl4kkdcb8tz",
"position": 6,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-27T07:30:07.397-04:00"
},
{
"created_at": "2018-05-03T12:54:31.382-04:00",
"description": null,
"group_id": null,
"id": "vp680y9hqtkk",
"name": "Send Later and Reminders",
"page_id": "4vl4kkdcb8tz",
"position": 7,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-27T07:30:07.437-04:00"
}
],
"incidents": [
{
"components": [
{
"created_at": "2015-01-23T10:51:02.559-05:00",
"description": "Application website and other core functionality.",
"group_id": null,
"id": "0zjng3x4v71c",
"name": "Website",
"page_id": "4vl4kkdcb8tz",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-27T07:30:07.190-04:00"
},
{
"created_at": "2015-01-26T14:31:31.030-05:00",
"description": "Email and presentation tracking status.",
"group_id": null,
"id": "5tnrjlzm99x9",
"name": "Tracking",
"page_id": "4vl4kkdcb8tz",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-27T07:30:07.239-04:00"
},
{
"created_at": "2018-04-03T10:04:28.408-04:00",
"description": null,
"group_id": null,
"id": "0q0y6w489x6b",
"name": "Mail Merge",
"page_id": "4vl4kkdcb8tz",
"position": 3,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-27T07:30:07.279-04:00"
},
{
"created_at": "2018-04-03T10:04:46.169-04:00",
"description": null,
"group_id": null,
"id": "6sf9651bgpjf",
"name": "Salesforce Sync",
"page_id": "4vl4kkdcb8tz",
"position": 4,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-27T07:30:07.321-04:00"
},
{
"created_at": "2018-01-22T15:53:15.165-05:00",
"description": null,
"group_id": null,
"id": "y4d2h6jntj8k",
"name": "Campaigns",
"page_id": "4vl4kkdcb8tz",
"position": 5,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-27T07:30:07.358-04:00"
},
{
"created_at": "2015-01-26T14:31:56.448-05:00",
"description": "Telephony features status.",
"group_id": null,
"id": "88vrcfvnbmzz",
"name": "Telephony",
"page_id": "4vl4kkdcb8tz",
"position": 6,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-27T07:30:07.397-04:00"
},
{
"created_at": "2018-05-03T12:54:31.382-04:00",
"description": null,
"group_id": null,
"id": "vp680y9hqtkk",
"name": "Send Later and Reminders",
"page_id": "4vl4kkdcb8tz",
"position": 7,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-27T07:30:07.437-04:00"
}
],
"created_at": "2026-10-22T20:40:22.878-04:00",
"id": "htvdfvm6710j",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "0zjng3x4v71c",
"name": "Website",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "5tnrjlzm99x9",
"name": "Tracking",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "88vrcfvnbmzz",
"name": "Telephony",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "y4d2h6jntj8k",
"name": "Campaigns",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "0q0y6w489x6b",
"name": "Mail Merge",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "6sf9651bgpjf",
"name": "Salesforce Sync",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "vp680y9hqtkk",
"name": "Send Later and Reminders",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-10-27T07:30:07.498-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-27T07:30:07.498-04:00",
"id": "6sl4szg2y2v1",
"incident_id": "htvdfvm6710j",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-27T07:30:07.498-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "0zjng3x4v71c",
"name": "Website",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "5tnrjlzm99x9",
"name": "Tracking",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "88vrcfvnbmzz",
"name": "Telephony",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "y4d2h6jntj8k",
"name": "Campaigns",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "0q0y6w489x6b",
"name": "Mail Merge",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "6sf9651bgpjf",
"name": "Salesforce Sync",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "vp680y9hqtkk",
"name": "Send Later and Reminders",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-10-27T05:30:08.179-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-27T05:30:08.179-04:00",
"id": "9jrzhxscv2hd",
"incident_id": "htvdfvm6710j",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-27T05:30:08.179-04:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-10-27T04:30:14.464-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-27T04:30:14.464-04:00",
"id": "rjj4rcbm53yy",
"incident_id": "htvdfvm6710j",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-27T04:30:14.464-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "0zjng3x4v71c",
"name": "Website",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "5tnrjlzm99x9",
"name": "Tracking",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "88vrcfvnbmzz",
"name": "Telephony",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "y4d2h6jntj8k",
"name": "Campaigns",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "0q0y6w489x6b",
"name": "Mail Merge",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "6sf9651bgpjf",
"name": "Salesforce Sync",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "vp680y9hqtkk",
"name": "Send Later and Reminders",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "The Yesware platform will be unavailable for approximately 30 minutes starting at 5:30am ET. Normal operations will resume and everything scheduled during the window will go out/update once maintenance is complete.",
"created_at": "2026-10-22T20:40:22.985-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-22T20:40:22.985-04:00",
"id": "hdq8dql6kgtw",
"incident_id": "htvdfvm6710j",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-22T20:40:22.985-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Yesware Platform Maintenance",
"page_id": "4vl4kkdcb8tz",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-10-27T07:30:07.498-04:00",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-10-27T05:30:00.000-04:00",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-10-27T04:30:15.915-04:00",
"scheduled_until": "2026-10-27T07:30:00.000-04:00",
"shortlink": "https://stspg.io/417k48wldf7w",
"started_at": "2026-10-22T20:40:22.859-04:00",
"status": "completed",
"updated_at": "2026-10-27T07:30:07.559-04:00"
},
{
"components": [
{
"created_at": "2018-01-22T15:53:15.165-05:00",
"description": null,
"group_id": null,
"id": "y4d2h6jntj8k",
"name": "Campaigns",
"page_id": "4vl4kkdcb8tz",
"position": 5,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-27T07:30:07.358-04:00"
}
],
"created_at": "2026-10-15T19:08:27.813-04:00",
"id": "yjgxv725z8vz",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "y4d2h6jntj8k",
"name": "Campaigns",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-10-20T12:25:24.043-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-10-20T06:15:24.043-04:00",
"id": "xjc1xmq9tnkp",
"incident_id": "yjgxv725z8vz",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-20T12:27:36.316-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "y4d2h6jntj8k",
"name": "Campaigns",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-10-20T05:00:09.025-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-20T05:00:09.025-04:00",
"id": "fjpnmv4cn9my",
"incident_id": "yjgxv725z8vz",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-20T05:00:09.025-04:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-10-20T04:00:28.697-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-20T04:00:28.697-04:00",
"id": "mvbyns8mdvj8",
"incident_id": "yjgxv725z8vz",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-20T04:00:28.697-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "y4d2h6jntj8k",
"name": "Campaigns",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Yesware Campaigns will be unavailable for approximately 70 minutes starting at 5:00am ET. Creating and saving Campaigns will not be possible during this time. Existing active Campaigns will not be affected, though any sends scheduled during the window will go out once maintenance is complete.",
"created_at": "2026-10-15T19:08:27.915-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-15T19:08:27.915-04:00",
"id": "77ctcgrrtq4y",
"incident_id": "yjgxv725z8vz",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-15T19:08:27.915-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Yesware Campaigns Maintenance",
"page_id": "4vl4kkdcb8tz",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-10-20T06:15:24.043-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-10-20T05:00:00.000-04:00",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-10-20T04:00:28.871-04:00",
"scheduled_until": "2026-10-20T07:30:00.000-04:00",
"shortlink": "https://stspg.io/8w1dj2m95lbs",
"started_at": "2026-10-15T19:08:27.806-04:00",
"status": "completed",
"updated_at": "2026-10-20T12:27:36.354-04:00"
},
{
"components": [
{
"created_at": "2018-04-03T10:04:46.169-04:00",
"description": null,
"group_id": null,
"id": "6sf9651bgpjf",
"name": "Salesforce Sync",
"page_id": "4vl4kkdcb8tz",
"position": 4,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-27T07:30:07.321-04:00"
},
{
"created_at": "2018-01-22T15:53:15.165-05:00",
"description": null,
"group_id": null,
"id": "y4d2h6jntj8k",
"name": "Campaigns",
"page_id": "4vl4kkdcb8tz",
"position": 5,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-27T07:30:07.358-04:00"
}
],
"created_at": "2026-07-24T14:43:18.800-04:00",
"id": "k98md2vhbr78",
"impact": "major",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "y4d2h6jntj8k",
"name": "Campaigns",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "6sf9651bgpjf",
"name": "Salesforce Sync",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-09-14T12:48:39.702-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-14T12:48:39.702-04:00",
"id": "jp81by5kc231",
"incident_id": "k98md2vhbr78",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-14T12:48:39.702-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "y4d2h6jntj8k",
"name": "Campaigns",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "6sf9651bgpjf",
"name": "Salesforce Sync",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "Due to recent security changes made by Salesforce, Yesware's integration with Salesforce has been temporarily disabled for certain users. A manual reauthentication should restore the sync from Yesware to Salesforce.\n\nWe are recommending all users experiencing any kind of difficulties accessing Salesforce to reauthenticate on the Yesware App-Site (app.yesware.com).\n\nOnce on the app-site, affected users should navigate to: Settings \u003e Salesforce Preferences and hit \"Authenticate with Salesforce\" \n\nPlease note: Even if this screen shows a user as already being authenticated, individuals should disconnect first and then reauthenticate\n\nShould any users continue to encounter any issues with the Salesforce integration after manually reauthenticating, we ask that they contact our Support Team (support@yesware.com) for further troubleshooting.",
"created_at": "2026-07-24T14:43:18.883-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-07-24T14:43:18.883-04:00",
"id": "b4k1pfwnjhkb",
"incident_id": "k98md2vhbr78",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-24T14:43:18.883-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Authentication Issues with Yesware's Salesforce Integration",
"page_id": "4vl4kkdcb8tz",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-09-14T12:48:39.702-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/rlqw0cccfspf",
"started_at": "2026-07-24T14:43:18.793-04:00",
"status": "resolved",
"updated_at": "2026-09-14T12:48:39.717-04:00"
},
{
"components": [],
"created_at": "2026-03-10T18:41:53.329-04:00",
"id": "yw772h2c4dv0",
"impact": "none",
"impact_override": null,
"incident_updates": [
{
"affected_components": null,
"body": "This incident has been resolved.",
"created_at": "2026-03-11T07:28:18.880-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-03-11T07:28:18.880-04:00",
"id": "9nkfmpgwdyhq",
"incident_id": "yw772h2c4dv0",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-03-11T07:28:18.880-04:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "A fix has been rolled out to address the reported issue affecting users and their ability to use the 'Custom Availability' option of the Meeting Scheduler. All users should now be able to use this feature within their email inboxes as they normally would. Additionally, our engineers are reviewing the incident overall and performing adjustments to futureproof against any reoccurrences moving forward.",
"created_at": "2026-03-11T07:26:59.654-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-03-11T07:26:59.654-04:00",
"id": "lczfdsbj0t1y",
"incident_id": "yw772h2c4dv0",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-03-11T07:26:59.654-04:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "We are aware of an issue currently affecting users when they attempt to create Meeting Scheduler booking links from within their email inboxes, specifically when selecting the 'Custom Availability' option. The team is actively working on finding a resolution, and we will provide an update once we have more information.",
"created_at": "2026-03-10T18:41:53.361-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-03-10T18:41:53.361-04:00",
"id": "7jcqbn26ctby",
"incident_id": "yw772h2c4dv0",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-03-10T18:41:53.361-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-03-11T07:26:59.654-04:00",
"name": "Custom Availability for Meeting Scheduler Not Loading",
"page_id": "4vl4kkdcb8tz",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": "[]",
"resolved_at": "2026-03-11T07:28:18.880-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/d3l1kpcm5vy5",
"started_at": "2026-03-10T18:41:53.323-04:00",
"status": "resolved",
"updated_at": "2026-03-11T07:28:18.897-04:00"
},
{
"components": [
{
"created_at": "2015-01-26T14:31:31.030-05:00",
"description": "Email and presentation tracking status.",
"group_id": null,
"id": "5tnrjlzm99x9",
"name": "Tracking",
"page_id": "4vl4kkdcb8tz",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-27T07:30:07.239-04:00"
}
],
"created_at": "2025-11-20T13:31:04.263-05:00",
"id": "hs7tknn2ymzh",
"impact": "none",
"impact_override": "none",
"incident_updates": [
{
"affected_components": [
{
"code": "5tnrjlzm99x9",
"name": "Tracking",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "Our engineers have successfully deployed a fix, which should eliminate any previously encountered issues tracking emails sent through the desktop version of Outlook while on Mac computers. Users may need to close out and reopen the Outlook application in order for this change to take effect.",
"created_at": "2025-11-24T06:30:24.302-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-11-24T06:30:24.302-05:00",
"id": "lns2kxsd68q8",
"incident_id": "hs7tknn2ymzh",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-11-24T06:30:24.302-05:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5tnrjlzm99x9",
"name": "Tracking",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "Our engineers are currently investigating our Outlook Add-in as we've received reports of email tracking not functioning within the desktop version of Outlook, specifically from users on Mac computers. As soon as they have any updates and/or a fix, we'll be sure to notify all impacted users. \n\nFor the time being, we recommend using the web version of Outlook (https://outlook.office365.com) as this is functioning normally and should allow users to send tracked emails as they normally would. Emails sent by Mac-based users through Yesware's Campaign feature should be unaffected.",
"created_at": "2025-11-20T13:31:04.345-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-11-20T13:31:04.345-05:00",
"id": "k732k8bqkrbr",
"incident_id": "hs7tknn2ymzh",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-11-20T13:31:04.345-05:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Mac Users Experiencing Issues with Desktop Outlook Add-in",
"page_id": "4vl4kkdcb8tz",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": "[]",
"resolved_at": "2025-11-24T06:30:24.302-05:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/wx9q3s1pf86m",
"started_at": "2025-11-20T13:31:04.258-05:00",
"status": "resolved",
"updated_at": "2025-11-24T06:30:24.321-05:00"
},
{
"components": [
{
"created_at": "2015-01-26T14:31:31.030-05:00",
"description": "Email and presentation tracking status.",
"group_id": null,
"id": "5tnrjlzm99x9",
"name": "Tracking",
"page_id": "4vl4kkdcb8tz",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-27T07:30:07.239-04:00"
}
],
"created_at": "2025-10-29T15:12:14.942-04:00",
"id": "1vcd406vwl3j",
"impact": "none",
"impact_override": "none",
"incident_updates": [
{
"affected_components": [
{
"code": "5tnrjlzm99x9",
"name": "Tracking",
"new_status": "operational",
"old_status": "major_outage"
}
],
"body": "Microsoft Outlook users should now be able to successfully access and use the Yesware Add-in without any impact to expected functionality. We can now confirm that Microsoft's latest fix in response to the Azure and O365 outages has restored the Yesware Add-in to users' inboxes. Users should close out of Outlook completely, whether it be the desktop or web-based version, in order for this fix to fully take effect.",
"created_at": "2025-10-29T16:38:27.359-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-10-29T16:38:27.359-04:00",
"id": "5jvqmcwldnbc",
"incident_id": "1vcd406vwl3j",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-10-29T16:38:27.359-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5tnrjlzm99x9",
"name": "Tracking",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "Microsoft has announced a fix has been deployed by their team in order to address the recent outage impacting Yesware and other services within Outlook. As the deployment progresses, Yesware users may begin to witness their sidebar functioning as expected. We will update all impacted users once we fully believe there should be no further issues accessing the Yesware Add-in within Outlook altogether.",
"created_at": "2025-10-29T15:17:30.612-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-10-29T15:17:30.000-04:00",
"id": "5gfzmjqt72y0",
"incident_id": "1vcd406vwl3j",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-10-29T15:17:58.946-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5tnrjlzm99x9",
"name": "Tracking",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "Microsoft has announced a fix has been deployed by their team in order to address the recent outage impacting Yesware and other services within Outlook. As the deployment progresses, Yesware users may begin to witness their sidebar functioning as expected. We will update all impacted users once we fully believe there should be no further issues accessing the Yesware Add-in within Outlook altogether.",
"created_at": "2025-10-29T15:12:39.127-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-10-29T15:15:39.000-04:00",
"id": "7n3s7gj0h1w0",
"incident_id": "1vcd406vwl3j",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-10-29T15:17:10.320-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5tnrjlzm99x9",
"name": "Tracking",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "At this time, Outlook-based users are experiencing issues with their Yesware Add-in failing to load its sidebar and perform other normal functions. These issues come as the result of Microsoft outages for Azure and O365 services, which impact Add-ins including but not limited to Yesware. Our engineers are reviewing backend systems to ensure everything is as needed for the sidebar to load correctly once Microsoft has corrected for the reported outages on their end.",
"created_at": "2025-10-29T15:12:15.128-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-10-29T15:12:15.128-04:00",
"id": "lm24d97n7ky5",
"incident_id": "1vcd406vwl3j",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-10-29T15:12:15.128-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2025-10-29T15:15:39.000-04:00",
"name": "Outlook Add-in Sidebar Failing to Load",
"page_id": "4vl4kkdcb8tz",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": "[]",
"resolved_at": "2025-10-29T16:38:27.359-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/h2cydpz63v2l",
"started_at": "2025-10-29T15:15:39.000-04:00",
"status": "resolved",
"updated_at": "2025-10-29T16:38:27.377-04:00"
},
{
"components": [
{
"created_at": "2015-01-26T14:31:31.030-05:00",
"description": "Email and presentation tracking status.",
"group_id": null,
"id": "5tnrjlzm99x9",
"name": "Tracking",
"page_id": "4vl4kkdcb8tz",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-27T07:30:07.239-04:00"
}
],
"created_at": "2025-10-23T12:21:02.000-04:00",
"id": "tty3b7hpj7n1",
"impact": "none",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "5tnrjlzm99x9",
"name": "Tracking",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved.",
"created_at": "2025-10-27T10:34:38.472-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-10-27T10:34:38.472-04:00",
"id": "8rpdzhbkpm71",
"incident_id": "tty3b7hpj7n1",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-10-27T10:34:38.472-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5tnrjlzm99x9",
"name": "Tracking",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Starting today, we will be doing work to further improve our system, which may result in sending and tracking issues within the Yesware product. We apologize for any inconvenience you may experience while we conduct these important updates.\n\nWe appreciate your patience and understanding as we continue to improve your experience.",
"created_at": "2025-10-23T12:21:02.766-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-10-23T12:21:02.000-04:00",
"id": "qxndc14knxjj",
"incident_id": "tty3b7hpj7n1",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-10-23T12:24:07.230-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2025-10-23T12:21:02.000-04:00",
"name": "Yesware System Update",
"page_id": "4vl4kkdcb8tz",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-10-27T10:34:38.472-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/sbdk579dxz6n",
"started_at": "2025-10-23T12:21:02.000-04:00",
"status": "resolved",
"updated_at": "2025-10-27T10:34:38.492-04:00"
},
{
"components": [],
"created_at": "2025-02-26T18:31:03.917-05:00",
"id": "9qvvc8hggpcc",
"impact": "none",
"impact_override": "none",
"incident_updates": [
{
"affected_components": null,
"body": "Users' engagement data for tracked emails should now display as expected on their Personal Tracking Reports. Emails that were tracked before and during yesterday's incident will have collected all events (email opens, link clicks, etc.) during this time as they otherwise normally would have.",
"created_at": "2025-02-27T16:11:39.623-05:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-02-27T16:11:39.623-05:00",
"id": "c2l24t6qhybn",
"incident_id": "9qvvc8hggpcc",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-02-27T16:11:39.623-05:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "We are continuing to investigate this issue.",
"created_at": "2025-02-26T18:31:23.829-05:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-02-26T18:31:23.829-05:00",
"id": "h09xsbmknvdv",
"incident_id": "9qvvc8hggpcc",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-02-26T18:31:23.829-05:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "We are currently experiencing an issue where recipient engagement events (email opens, link clicks, attachment opens) are failing to display on users' Personal Tracking Reports. The team is actively working on finding a resolution, and we will provide an update once we have more information.",
"created_at": "2025-02-26T18:31:03.992-05:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-02-26T18:31:03.992-05:00",
"id": "8q85dv7x6hf1",
"incident_id": "9qvvc8hggpcc",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-02-26T18:31:03.992-05:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Personal Tracking Report Not Displaying Recipient Engagement Events",
"page_id": "4vl4kkdcb8tz",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-02-27T16:11:39.623-05:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/3wdl1hkzz91b",
"started_at": "2025-02-26T18:31:03.904-05:00",
"status": "resolved",
"updated_at": "2025-02-27T16:11:43.566-05:00"
},
{
"components": [],
"created_at": "2025-02-07T10:09:04.000-05:00",
"id": "9qky9lw7k9b4",
"impact": "minor",
"impact_override": "minor",
"incident_updates": [
{
"affected_components": null,
"body": "We have been monitoring this issue and users should no longer encounter any difficulties when attempting to authenticate with the Yesware sidebar while with Outlook.",
"created_at": "2025-02-26T18:05:26.051-05:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-02-26T18:05:26.051-05:00",
"id": "2l1h2tq4228p",
"incident_id": "9qky9lw7k9b4",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-02-26T18:05:26.051-05:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Our team is currently investigating a series of limited user reports pertaining to a 'login loop' where the Yesware sidebar in the Outlook Add-in fails to authenticate and sign-in properly. Affected individuals have described being continually being prompted to sign into the sidebar despite selecting an Outlook email and completing the on-screen instructions.",
"created_at": "2025-02-07T10:09:04.799-05:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-02-07T10:09:04.000-05:00",
"id": "15b7wz0vzx7x",
"incident_id": "9qky9lw7k9b4",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-02-07T10:09:34.529-05:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Outlook Add-in Sidebar Authentication Issue",
"page_id": "4vl4kkdcb8tz",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-02-26T18:05:26.051-05:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/8pdjvkr7bx0v",
"started_at": "2025-02-07T10:09:04.000-05:00",
"status": "resolved",
"updated_at": "2025-02-26T18:05:26.069-05:00"
},
{
"components": [
{
"created_at": "2015-01-23T10:51:02.559-05:00",
"description": "Application website and other core functionality.",
"group_id": null,
"id": "0zjng3x4v71c",
"name": "Website",
"page_id": "4vl4kkdcb8tz",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-27T07:30:07.190-04:00"
},
{
"created_at": "2015-01-26T14:31:31.030-05:00",
"description": "Email and presentation tracking status.",
"group_id": null,
"id": "5tnrjlzm99x9",
"name": "Tracking",
"page_id": "4vl4kkdcb8tz",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-27T07:30:07.239-04:00"
},
{
"created_at": "2018-04-03T10:04:28.408-04:00",
"description": null,
"group_id": null,
"id": "0q0y6w489x6b",
"name": "Mail Merge",
"page_id": "4vl4kkdcb8tz",
"position": 3,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-27T07:30:07.279-04:00"
},
{
"created_at": "2018-04-03T10:04:46.169-04:00",
"description": null,
"group_id": null,
"id": "6sf9651bgpjf",
"name": "Salesforce Sync",
"page_id": "4vl4kkdcb8tz",
"position": 4,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-27T07:30:07.321-04:00"
},
{
"created_at": "2018-01-22T15:53:15.165-05:00",
"description": null,
"group_id": null,
"id": "y4d2h6jntj8k",
"name": "Campaigns",
"page_id": "4vl4kkdcb8tz",
"position": 5,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-27T07:30:07.358-04:00"
},
{
"created_at": "2015-01-26T14:31:56.448-05:00",
"description": "Telephony features status.",
"group_id": null,
"id": "88vrcfvnbmzz",
"name": "Telephony",
"page_id": "4vl4kkdcb8tz",
"position": 6,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-27T07:30:07.397-04:00"
},
{
"created_at": "2018-05-03T12:54:31.382-04:00",
"description": null,
"group_id": null,
"id": "vp680y9hqtkk",
"name": "Send Later and Reminders",
"page_id": "4vl4kkdcb8tz",
"position": 7,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-27T07:30:07.437-04:00"
}
],
"created_at": "2025-02-09T22:55:52.641-05:00",
"id": "zzt02sdysndg",
"impact": "major",
"impact_override": "major",
"incident_updates": [
{
"affected_components": [
{
"code": "0zjng3x4v71c",
"name": "Website",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "5tnrjlzm99x9",
"name": "Tracking",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "88vrcfvnbmzz",
"name": "Telephony",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "y4d2h6jntj8k",
"name": "Campaigns",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "0q0y6w489x6b",
"name": "Mail Merge",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "6sf9651bgpjf",
"name": "Salesforce Sync",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "vp680y9hqtkk",
"name": "Send Later and Reminders",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "🚨 Yesware Issue Resolved! 🎉\n\nWe’re happy to inform you that the issue with the Yesware tracking bar disappearing from Gmail has now been resolved! ✅ You can once again track email opens 📧, link clicks 🔗, and other engagement metrics 📊 seamlessly. Thank you for your patience while we worked to fix the issue. If you encounter any further concerns or need assistance, don’t hesitate to reach out! 🙌",
"created_at": "2025-02-10T00:45:49.695-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-02-10T00:45:49.695-05:00",
"id": "vssd8d571dz3",
"incident_id": "zzt02sdysndg",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-02-10T00:45:49.695-05:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "We are currently investigating reports that the Yesware tracking bar has disappeared from Gmail, 🚫 preventing users from tracking email opens 📧, link clicks 🔗, and other engagement metrics 📊. Our team is working to resolve the issue as quickly as possible ⚙️.",
"created_at": "2025-02-09T22:55:52.690-05:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-02-09T22:55:52.690-05:00",
"id": "q0j0x1r84xvy",
"incident_id": "zzt02sdysndg",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-02-09T22:55:52.690-05:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "🚨Yesware Tracking Bar Missing in Gmail ⚠️",
"page_id": "4vl4kkdcb8tz",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-02-10T00:45:49.695-05:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/r2p6rfx11jhg",
"started_at": "2025-02-09T22:55:52.632-05:00",
"status": "resolved",
"updated_at": "2025-02-10T00:45:49.709-05:00"
}
],
"page": {
"id": "4vl4kkdcb8tz",
"name": "Yesware",
"url": "https://status.yesware.com"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}