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Subprocessors Effective Date: 11/11/2025 To support delivery of our Services, Parchment by Instructure, may engage and use data processors with access to certain Customer Data (each, a “Subprocessor”). This page provides important information about the identity, location and role of each Subprocessor. Third Parties Parchment currently uses third party Subprocessors to provide infrastructure services, to help us provide customer support and email/sms notifications, and lastly to provide supplemental and/or complementary services to the Parchment Applications. Prior to engaging any third party Subprocessor, Parchment performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations. Infrastructure Subprocessors Parchment uses the following Subprocessors to host Customer Data or provide other infrastructure that helps with delivery of our Service Entity Name Subprocessing Activities Entity Country AWS Cloud Hosting United States OffSite LLC Colocation Hosting United States 123.net Colocation Hosting United States Clumio AWS Cloud Backups United States Other Subprocessors Depending on the Services provided, Parchment may use the following Subprocessors to perform other subprocessing activities: Entity Name Subprocessing Activities Entity Country Observe System, infrastructure, and logging service provider United States Twilio SMS Messaging and Emailing Services United States MailChimp emailing Services United States Google Cloud-based file management and supporting business services United States IMS Technology Group Digitization Services United States Stefanini Group Learner Support United States Order & Status Platform Pricing Resources Company US AU CA IE 日本語 NZ SEA UK