Snapshot 231508
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
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"body": "Our engineering team is continuing to actively work on a fix to restore full access to the email templates page. Impact remains strictly limited to the editing and management of email templates; the candidate experience, email delivery, and all other platform functionality are completely unaffected. We will continue to post hourly updates, or sooner if there is a material change, until this is fully resolved.",
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{
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"body": "Our engineering team has developed a fix for the issue preventing the email templates page from loading. We are currently in the process of deploying this fix incrementally across our environments and will be actively monitoring the results to ensure full access is restored safely.\n\nImpact remains strictly limited to the editing and management of email templates. The candidate experience, email delivery, and all other platform functionality continue to perform as expected. We will provide our next update hourly, or sooner if the deployment is fully complete and verified.",
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"body": "We have identified a contributing factor preventing the email templates page from loading, and our team is actively working on a fix. Impact is strictly limited to the editing and management of email templates; candidate experience, email delivery, and all other platform functionality remain completely unaffected. We will provide our next update hourly, or sooner if there is a material change.",
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{
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],
"body": "System performance and candidate device setup functionality have remained fully stable following yesterday's fix release. All systems are operating normally, and this incident is now resolved.",
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],
"body": "The fix has been released to our production environments, and we have confirmed that candidates are able to complete device setup and begin their interviews.\n\nWe are leaving this incident in a monitoring state to confirm stability before marking it resolved.\n\nWe will provide another update tomorrow morning mountain time.",
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{
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"body": "The fix is now being released to our production environments. This release is expected to take several hours to complete. Impact and scope are unchanged until it is finished.\n\nWe will provide the next update by 8:00 PM MT, or sooner if there is material change.",
"created_at": "2026-09-14T18:02:29.383-06:00",
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{
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"body": "A fix has completed testing and is now being prepared for release to our production environments. Impact and scope are unchanged until the release is complete.\n\nWe will provide the next update by 5:45 PM MT, or sooner if there is material change.",
"created_at": "2026-09-14T16:38:37.466-06:00",
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],
"body": "Our team is continuing to work on a fix. Impact and scope are unchanged since our last update.\n\nWe will provide the next update by 4:45 PM MT, or sooner if there is material change.",
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{
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],
"body": "Our team is continuing to work on a fix. Impact and scope are unchanged\nsince our last update.\n\nWe will provide the next update by 3:45 PM MT, or sooner if there is\nmaterial change.",
"created_at": "2026-09-14T14:45:29.617-06:00",
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},
{
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],
"body": "Our team is continuing to work on a fix and has begun validating it. Impact and scope are unchanged since our last update.\n\nWe will provide the next update by 2:45 PM MT, or sooner if there is material change.",
"created_at": "2026-09-14T13:45:20.563-06:00",
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{
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},
{
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],
"body": "We have identified the issue that is preventing some candidates from completing device setup and beginning their interview. Our team is actively working on a fix.\n\nThis affects only job stages that use the old candidate experience and those stages that do not include video or audio questions and also have candidate snapshots enabled. Job stages without candidate snapshots are unaffected, as are candidates taking interviews that include recorded video or audio questions.\n\nWe will provide the next update by 1:00 PM MT, or sooner if there is material change.",
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},
{
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],
"body": "We are continuing to investigate an issue where some candidates are unable to complete device setup and therefore cannot begin their interview.\n\nWe have now confirmed this is not limited to our EU environment — a subset of interviews in all regions is affected. Most platform functionality is unaffected, and candidates taking interviews that include recorded video or audio responses are not experiencing this\nissue.\n\nOur team has made progress in the investigation and is working to confirm the source of the issue before applying a fix.\n\nWe will continue to provide updates hourly, or sooner if there is material change.",
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},
{
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],
"body": "We are investigating an issue in our EU environment where some candidates are not prompted for camera and microphone access and are unable to complete device setup to begin their video interview. Our engineering team is actively engaged. The next update will be provided within one hour.",
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}
],
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},
{
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{
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},
{
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}
],
"created_at": "2026-08-25T10:33:26.380-06:00",
"id": "gkr80bmqdyz6",
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{
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}
],
"body": "Page-load capabilities in the US environment have remained at normal operation. Thank you for your patience during our extended monitoring period.",
"created_at": "2026-08-28T15:15:11.207-06:00",
"custom_tweet": null,
"deliver_notifications": true,
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"id": "jhr7479ssrt9",
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},
{
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],
"body": "Page-loading in the US environment has continued to operate normally. Because loading has remained stable, we are concluding our hourly updates. We will continue monitoring, and we will post further updates only if there is a change in status.",
"created_at": "2026-08-25T14:59:40.107-06:00",
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},
{
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],
"body": "Page-load capabilities in the US environment continue to operate normally. We will continue to monitor and provide another update within the hour.",
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{
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"code": "hwqc3yw2ybz8",
"name": "T2O (.com - USA) - Interviews - CodeVue",
"new_status": "operational",
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},
{
"code": "417b7kvyzf61",
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"new_status": "operational",
"old_status": "operational"
},
{
"code": "3zhx1xbxbwlm",
"name": "T2O (.com - USA) - Interviews - On Demand",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "bq1z2kkqjqwm",
"name": "T2O (.com - USA) - Scheduling / Calendar Integration",
"new_status": "operational",
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},
{
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"name": "T2O (.com - USA) - Single Sign-On (SSO)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "T2O is fully operational. We have continued to monitor performance throughout the day and have determined this incident to be fully resolved.\nNote: the Assessment Names and Interview Counts columns on the Jobs page remain temporarily blank. This does not reflect a loss of underlying data and will be restored.",
"created_at": "2026-07-23T15:35:08.521-06:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-07-23T15:35:08.521-06:00",
"id": "bb9f4k1m6ccw",
"incident_id": "1b56bp522b0l",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-23T15:35:08.521-06:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "hg5mpwx5bgbl",
"name": "T2O (.com - USA) - Admin / Recruiter",
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},
{
"code": "k16h7r283dxl",
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},
{
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},
{
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{
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},
{
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},
{
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},
{
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"name": "T2O (.com - USA) - Single Sign-On (SSO)",
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}
],
"body": "T2O is fully operational. We are continuing to monitor performance.",
"created_at": "2026-07-23T07:42:10.682-06:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-07-23T07:42:10.682-06:00",
"id": "00nwkc90s6xw",
"incident_id": "1b56bp522b0l",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-23T07:42:10.682-06:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
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"name": "T2O (.com - USA) - Admin / Recruiter",
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},
{
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},
{
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},
{
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},
{
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"name": "T2O (.com - USA) - Interviews - Live",
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},
{
"code": "3zhx1xbxbwlm",
"name": "T2O (.com - USA) - Interviews - On Demand",
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},
{
"code": "bq1z2kkqjqwm",
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},
{
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"name": "T2O (.com - USA) - Single Sign-On (SSO)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are actively working on reported timeout issues on Live and On-Demand interview grids, applying the same optimization as the Jobs and Job Templates pages.\nWe are pausing status updates until tomorrow morning.",
"created_at": "2026-07-22T15:15:28.414-06:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-22T15:15:28.414-06:00",
"id": "3f4ldy78xzqw",
"incident_id": "1b56bp522b0l",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-22T15:15:28.414-06:00",
"wants_twitter_update": false
},
{
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{
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"name": "T2O (.com - USA) - Admin / Recruiter",
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},
{
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},
{
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{
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},
{
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"name": "T2O (.com - USA) - Interviews - Live",
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},
{
"code": "3zhx1xbxbwlm",
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},
{
"code": "bq1z2kkqjqwm",
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},
{
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"name": "T2O (.com - USA) - Single Sign-On (SSO)",
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}
],
"body": "Remediation of the Jobs and Job Templates page issue on T2O US is now being monitored. The Assessment Names and Interview Counts columns on the Jobs page will remain temporarily blank to reduce load while we work toward a permanent fix. This is intentional and does not reflect a loss of underlying data. We are actively working on reported timeout issues on Live and On-Demand interview grids, applying the same optimization as the Jobs and Job Templates pages.\nWe will continue to provide updates as we make progress, or sooner if there is material change.",
"created_at": "2026-07-22T14:14:05.619-06:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-22T14:14:05.619-06:00",
"id": "rl9xb85vffmc",
"incident_id": "1b56bp522b0l",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-22T14:14:05.619-06:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
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"name": "T2O (.com - USA) - Admin / Recruiter",
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},
{
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},
{
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{
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},
{
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"name": "T2O (.com - USA) - Interviews - Live",
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},
{
"code": "3zhx1xbxbwlm",
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},
{
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"name": "T2O (.com - USA) - Scheduling / Calendar Integration",
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},
{
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"name": "T2O (.com - USA) - Single Sign-On (SSO)",
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}
],
"body": "As part of our ongoing remediation of the Jobs and Job Templates page issue on T2O US, the Assessment Names and Interview Counts columns on the Jobs page will temporarily show as blank. This is an intentional, temporary change to reduce load while we work toward a permanent fix, and does not reflect a loss of underlying data. We will confirm here once these columns are restored. We will continue to provide updates as we make progress, or sooner if there is material change.",
"created_at": "2026-07-22T12:56:18.820-06:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-22T12:56:18.820-06:00",
"id": "dxfxt9dsk28j",
"incident_id": "1b56bp522b0l",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-22T12:56:18.820-06:00",
"wants_twitter_update": false
},
{
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{
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{
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{
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{
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},
{
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},
{
"code": "3zhx1xbxbwlm",
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},
{
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},
{
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"name": "T2O (.com - USA) - Single Sign-On (SSO)",
"new_status": "operational",
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}
],
"body": "We are currently investigating an issue affecting the Jobs and Job Templates pages on T2O US, where some users may experience errors. We will continue to provide updates as we make progress, or sooner if there is material change.",
"created_at": "2026-07-22T11:44:45.350-06:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-22T11:44:45.350-06:00",
"id": "rvfx6tm0hkz3",
"incident_id": "1b56bp522b0l",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-22T11:44:45.350-06:00",
"wants_twitter_update": false
},
{
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{
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"name": "T2O (.com - USA) - Admin / Recruiter",
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},
{
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{
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{
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},
{
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},
{
"code": "3zhx1xbxbwlm",
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},
{
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},
{
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"name": "T2O (.com - USA) - Single Sign-On (SSO)",
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}
],
"body": "The issue affecting the Jobs and Job Templates pages on T2O US has been resolved. We will continue to monitor performance to ensure continued stability.\n\nNote: Title has been updated to reflect current impact.",
"created_at": "2026-07-22T11:09:09.028-06:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-22T11:09:09.028-06:00",
"id": "m96xzhklzg0m",
"incident_id": "1b56bp522b0l",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-22T11:09:09.028-06:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
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},
{
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{
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{
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},
{
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"name": "T2O (.com - USA) - Interviews - Live",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "3zhx1xbxbwlm",
"name": "T2O (.com - USA) - Interviews - On Demand",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "bq1z2kkqjqwm",
"name": "T2O (.com - USA) - Scheduling / Calendar Integration",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "0s4smq97fjgk",
"name": "T2O (.com - USA) - Single Sign-On (SSO)",
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}
],
"body": "We are actively remediating the issue affecting the Jobs and Job Templates pages on T2O US. If you need to view a job tied to a specific candidate, you can go to Candidates, open that candidate's activity, and select \"Go To Job Stage\" from the actions menu. Impact to candidates taking interviews has been resolved. We will continue to provide hourly updates as we make progress, or sooner if there is material change.",
"created_at": "2026-07-22T09:23:09.008-06:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-22T09:23:09.008-06:00",
"id": "b265d1090zh4",
"incident_id": "1b56bp522b0l",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-22T09:23:09.008-06:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "hg5mpwx5bgbl",
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{
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{
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{
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},
{
"code": "417b7kvyzf61",
"name": "T2O (.com - USA) - Interviews - Live",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "3zhx1xbxbwlm",
"name": "T2O (.com - USA) - Interviews - On Demand",
"new_status": "degraded_performance",
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},
{
"code": "bq1z2kkqjqwm",
"name": "T2O (.com - USA) - Scheduling / Calendar Integration",
"new_status": "operational",
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},
{
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"name": "T2O (.com - USA) - Single Sign-On (SSO)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are currently investigating an issue affecting the Jobs and Job Templates pages on T2O US, where some users may experience errors. In addition, some candidates may experience intermittent slowness when taking an interview. Our team has identified a likely contributing factor and is actively working on a fix. We will continue to provide updates as we make progress, or sooner if there is material change.",
"created_at": "2026-07-22T08:05:20.536-06:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-22T08:05:20.536-06:00",
"id": "c66d2t9x015v",
"incident_id": "1b56bp522b0l",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-22T08:05:20.536-06:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "hg5mpwx5bgbl",
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},
{
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},
{
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},
{
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"name": "T2O (.com - USA) - Interviews - CodeVue",
"new_status": "operational",
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},
{
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"name": "T2O (.com - USA) - Interviews - Live",
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},
{
"code": "3zhx1xbxbwlm",
"name": "T2O (.com - USA) - Interviews - On Demand",
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},
{
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},
{
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}
],
"body": "Platform functionality has been fully restored on T2O US. We have re-enabled ATS Integrations and Public API services. Some users may experience intermittent slowness while the system catches up on all processes. We will continue to closely monitor performance to ensure full resolution.",
"created_at": "2026-07-21T14:47:34.653-06:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-21T14:47:34.653-06:00",
"id": "wgvklddsqw6t",
"incident_id": "1b56bp522b0l",
"status": "monitoring",
"tweet_id": null,
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"updated_at": "2026-07-21T14:47:34.653-06:00",
"wants_twitter_update": false
},
{
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{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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"body": "As part of our mitigation efforts, we have temporarily disabled integrations to T2O US. Users may still be unable to access T2O directly. Integrations will be restored once the system has stabilized; we will confirm here when that happens. \n\nNote: Title has been updated to accurately reflect current impact.",
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"body": "Our team is actively working on a series of performance improvements to resolve the current disruption. Some users may continue to experience errors while accessing T2O US. We do not yet have an ETA for full resolution but will continue to post hourly updates until fully resolved, or sooner if there is material change. We apologize for the disruption this is causing.",
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"body": "We are continuing to investigate this issue.",
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"body": "We are currently investigating reports of intermittent performance issues and access errors impacting specific platform pages. Our engineering team is actively examining system logs and database health to identify the root cause, including potential connections to recent maintenance. We are working to restore full functionality and will provide further updates as we continue our investigation.",
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