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Vertex, Inc. Search the Trust Center... Ctrl +K Quick links Vertex Home Vertex Community Quick links Vertex Home Vertex Community Badges CCPA EU AI Act Announcements Oct 26, 2026, 21:00 UTC Vertex has achieved ISO 27001 Certification We’re pleased to share that Vertex has achieved ISO/IEC 27001:2022 certification, reinforcing our commitment to information security through independent assessment of our Information Security Management System. ISO 27001 is an internationally recognized standard for managing information security risks. For customers and partners, certification provides additional assurance that Vertex follows a structured approach to protecting information and continually improving security practices within its certified scope. This milestone reflects our continued investment in the trust you place in Vertex. Please view our ISO 27001 certification in our Trust Center documentation. Oct 21, 2026, 21:08 UTC * PHP2Shell Investigation * Vertex is currently investigating the applicability and potential impact of PHP2Shell to our products and services. Based on our assessment to date, we have not identified any applicable technology within the Vertex environment. No customer action is required at this time. We will continue to monitor and assess the situation. If our assessment changes or additional customer action becomes necessary, updates will be posted here. Apr 25, 2026, 12:55 UTC Contact Information Not seeing what you're looking for? Please reach out to GRC@vertexinc.com with any questions or requests. Apr 1, 2026, 12:55 UTC Security Announcements Security Announcements Vertex may periodically publish security‑related announcements to keep customers informed of material updates to our security posture, practices, or risk environment. This section is intended to provide timely, transparent communication when changes or events may be relevant to our customers. Our Philosophy At Vertex, information security is about earning and maintaining your trust. We protect customer data and the reliability of our services through security practices that are built into how we design, operate, and run our technology every day. Our approach is risk‑based and practical, focusing on what matters most to our customers while supporting innovation and business growth. We continuously monitor the evolving threat landscape, stay current on emerging security technologies, and improve our controls to address new risks as they arise, guided by strong governance, clear accountability, and ongoing improvement. Coming Soon Vertex regularly completes independent audits and security assessments as part of our annual assurance and compliance calendar. As these reviews are finalized, we will publish updates and supporting m Quick Summary One or more annual third-party audit(s) Annual third-party penetration testing Has a disaster recovery plan Subprocessors list available Has cyber insurance Will enter into a DPA Deletes customer data on request Has an API available Uses a centralized IAM solution (SSO) to manage employee access Has a status page Has a privacy policy Documents & Knowledge Base FAQs Subprocessors5 Subprocessor Location of Processing Usage Details AWS United States, Ireland, Germany Cloud hosting and infrastructure provider. ecosio United Kingdom, Germany, Austria Electronic invoicing and electronic data interchange services Global VAT Compliance Netherlands Indirect tax registration services Microsoft United States Cloud hosting and infrastructure provider. Oracle United States, Switzerland, Germany Cloud hosting and infrastructure provider. Last updated April 8, 2026. . View as: Powered by Conveyor, the first end-to-end customer trust platform. Learn more