Vertex

vertexinc.com

Vertex declares 7 subprocessors, plus 1 of its own affiliates, in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services. No published changes since we first read it on Nov 9, 2026. 2 tracked vendors name Vertex as a subprocessor, including ClickUp™ and New Black.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

7 third parties, 1 affiliate.

NamePurposeLocationListed since
Amazon Web Services, Inc., and affiliates (AWS) Cloud hosting and infrastructure provider.USA, Germany, Ireland
ecosio GmbH, and affiliates Electronic invoicing and electronic data interchange services.Austria, Germany, UK
Global VAT Compliance B.V. Indirect tax registration services.The Netherlands
Microsoft Corporation, and affiliates (Azure) Cloud hosting and infrastructure provider.USA
Oracle America, Inc., and affiliates (OCI) Cloud hosting and infrastructure provider.USA, Switzerland
Prople BPO, Inc. Indirect tax registration and returns services.Philippines
Trade-Van Information Services Co. eGUI services.Taiwan (R.O.C.)
Vertex affiliates (1)
NamePurposeLocationListed since
Vertex, Inc. (where Vertex, Inc. is not the designated selling entity on an Order) Indirect tax calculation services.USA

Web TechnologiesCSV · Atom

Vertex's homepage made 237 requests to 34 domains, 22 services controlled by another company, and 2 domains not identified.

Advertising (7): Google Cloud, The Trade Desk, Inc., StackAdapt, Microsoft; reviewed: MediaMath; usually detected as Advertising: Xandr, Magnite, Inc.Analytics (6): G2.com, LinkedIn, Meta, ZoomInfo, Cloudflare, Intentsify, LLCMarketing automation (2): 6Sense Insights, Inc., SalesloftLive chat (2): Qualified.com, Inc.; usually detected as Live chat: SalesforceA/B Testing (1): OptimizelyCookie compliance (1): CookiebotOther (3): usually detected as Issue trackers: Sentry; Surveys: Qualtrics; Widgets: Outbrain

22 third parties by category: Advertising 7Analytics 6Marketing automation 2Live chat 2A/B Testing 1Cookie compliance 1Other 3

Third parties 22 · 192 requests
Qualified.com, Inc. Qualified 31% of the page's requests 73
Google Cloud DoubleClick Floodlight Google Analytics Google Tag Manager 10% of the page's requests 23
6Sense Insights, Inc. 6sense 8% of the page's requests 19
The Trade Desk, Inc. theTradeDesk 5% of the page's requests 11
StackAdapt StackAdapt 4% of the page's requests 10
Cookiebot Cookiebot 1 3% of the page's requests 7
Microsoft Microsoft Advertising 3% of the page's requests 7
Optimizely Optimizely 3% of the page's requests 6
G2.com G2 Track Your Prospects 2% of the page's requests 4
Outbrain Outbrain 2% of the page's requests 4
Xandr adnxs.com 2% of the page's requests 4
LinkedIn Linkedin Insight Tag 1% of the page's requests 3
MediaMath mathtag.com 1% of the page's requests 3
Meta Facebook Pixel 2.9.439 1% of the page's requests 3
Qualtrics Qualtrics 1% of the page's requests 3
Salesloft Salesloft 1% of the page's requests 3
ZoomInfo Zoominfo 1% of the page's requests 3
Salesforce pardot.com <1% of the page's requests 2
Cloudflare Cloudflare Browser Insights <1% of the page's requests 1
Intentsify, LLC Intentsify <1% of the page's requests 1
Magnite, Inc. rubiconproject.com <1% of the page's requests 1
Sentry sentry.io <1% of the page's requests 1
Unknown 2 · 3 requests

dpmsrv.comusbrowserspeed.com

First party 1 · 42 requests
Vertex AppNexus Drupal 10 Fastly HSTS Linkedin Ads MariaDB Nginx Open Graph PHP PWA Pantheon Salesforce Salesforce Marketing Cloud Account Engagement Sentry Varnish core-js 3.32.2 jQuery 3.7.1 scrollreveal 18% of the page's requests 42

14 tracked companies loaded by the homepage are not in Vertex's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (2)CSV · Atom

2 companies

ComplianceCSV · Atom

Certified
Says it complies with

Certifications as Vertex's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: 1 incident (1 minor)Aug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: 1 incident (1 no impact stated)Aug 28: 1 incident (1 major)Aug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: 1 incident (1 no impact stated)Sep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: 1 incident (1 minor)Sep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: 1 incident (1 minor)Sep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: 2 incidents (2 minor)Sep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: 1 incident (1 minor)Oct 25: 1 incident (1 no impact stated)Oct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 10 incidents in 90 days
  • 1 major or critical
  • 1 h 22 min typical time to resolve
  • 27 min longest major
BeganIncidentImpactLasted
Vertex Big Commerce Connector Outageno impact stated19 min
Vertex Certificate Center Service Disruptionminor3 h 38 min
Vertex Cloud Returns and Configurations - Performance Incidentminor2 h 47 min
Vertex Certificate Center - Functionality Degradationminor4 h 13 min
eInvoicing, Express Returns and VAT Compliance Functionality Degradationminor1 h 28 min
Elevated Errors with eComm Business ID Validatorminor1 h 22 min
Vertex Exception Certificate Wizard (ECW) Service Disruptionno impact stated23 min
Vertex VAT Compliance Service Disrutpionmajor27 min

Incidents per month

0 3 6 Dec 2025: 3 incidents (1 major, 1 minor, 1 no impact stated) · typical time to resolve 47 min Jan 2026: 1 incident (1 minor) · typical time to resolve 53 min Feb 2026: 1 incident (1 minor) · typical time to resolve 1 h 18 min Mar 2026: 1 incident (1 minor) · typical time to resolve 3 h 23 min Apr 2026: 5 incidents (1 critical, 1 minor, 3 no impact stated) · typical time to resolve 1 h 23 min May 2026: 1 incident (1 no impact stated) · typical time to resolve 1 h 3 min Jun 2026: 2 incidents (2 no impact stated) · typical time to resolve 37 min Jul 2026: 3 incidents (1 critical, 1 major, 1 no impact stated) · typical time to resolve 1 h 6 min Aug 2026: 5 incidents (2 major, 2 minor, 1 no impact stated) · typical time to resolve 43 min Sep 2026: 5 incidents (4 minor, 1 no impact stated) · typical time to resolve 1 h 28 min Oct 2026: 2 incidents (1 minor, 1 no impact stated) · typical time to resolve 3 h 38 min Nov 2026: 0 incidents Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
Vertex Certificate Center1

As Vertex's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Vertex's site

Vertex transparency rating

It updates with the rating.

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