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{
"pages": [
{
"end_time": "2026-11-30T23:59:59Z",
"months": [
{
"incidents": [],
"name": "November",
"year": 2026
},
{
"incidents": [
{
"code": "nyx3vsp8wrbj",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "API Error",
"timestamp": "Oct \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e13:08\u003c/var\u003e - \u003cvar data-var='time'\u003e23:20\u003c/var\u003e UTC"
},
{
"code": "5pcyxxr26vl6",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Softbounce Errors",
"timestamp": "Oct \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e15:03\u003c/var\u003e - \u003cvar data-var='time'\u003e17:23\u003c/var\u003e UTC"
},
{
"code": "3cwt5nkzl11c",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Issues with API- statusCode=500",
"timestamp": "Oct \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e08:28\u003c/var\u003e - \u003cvar data-var='time'\u003e09:54\u003c/var\u003e UTC"
},
{
"code": "p2cmtf33zljr",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Connectivity Issues",
"timestamp": "Oct \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e12:38\u003c/var\u003e - \u003cvar data-var='time'\u003e21:04\u003c/var\u003e UTC"
},
{
"code": "br10qbddyh64",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Connection issues and 'processed' emails",
"timestamp": "Oct \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e09:10\u003c/var\u003e - \u003cvar data-var='time'\u003e09:44\u003c/var\u003e UTC"
}
],
"name": "October",
"year": 2026
},
{
"incidents": [
{
"code": "1gfp92zxwdqm",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Issues connecting to mail.smtp2go.com",
"timestamp": "Sep \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e11:29\u003c/var\u003e - \u003cvar data-var='time'\u003e11:37\u003c/var\u003e UTC"
},
{
"code": "1yyc9xp9z2vt",
"impact": "minor",
"message": "A small number of accounts in our AU region are still experiencing delays. Our developers are currently investigating.",
"name": "Email Delivery Delays - AU Region",
"timestamp": "Sep \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e - \u003cvar data-var='time'\u003e08:00\u003c/var\u003e UTC"
},
{
"code": "mnz0sbvxhkvh",
"impact": "minor",
"message": "It appears that a small number of accounts are still experiencing delays. Our developers are currently investigating.",
"name": "Email Delivery Delays - AU Region",
"timestamp": "Sep \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e00:28\u003c/var\u003e - \u003cvar data-var='time'\u003e05:25\u003c/var\u003e UTC"
},
{
"code": "tzrkxk56zfx4",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Inbound Timeout",
"timestamp": "Sep \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e20:31\u003c/var\u003e - \u003cvar data-var='time'\u003e22:23\u003c/var\u003e UTC"
},
{
"code": "9qqfp8qjs5jt",
"impact": "minor",
"message": "Our team has implemented several changes to improve frontend database efficiency and overall performance. Service has stabilized, and we are no longer seeing the timeouts or intermittent connection issues previously reported.\n\nWe will continue to monitor performance closely.",
"name": "Connectivity issues",
"timestamp": "Sep \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e15:14\u003c/var\u003e - \u003cvar data-var='time'\u003e21:47\u003c/var\u003e UTC"
},
{
"code": "3hw1qwbt4xnm",
"impact": "major",
"message": "This incident has been resolved. If you encounter any emails displaying as “Processed” only moving forward, please reach out to our support team for assistance.",
"name": "\"Activity\" Reporting Delay",
"timestamp": "Sep \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e16:24\u003c/var\u003e - \u003cvar data-var='time'\u003e23:39\u003c/var\u003e UTC"
},
{
"code": "mykz46xbvwgv",
"impact": "minor",
"message": "Linode UK has marked this issue as resolved. SMTP2GO dashboard Activity reports have also been updated.",
"name": "Akamai/Linode DNS issue affecting users in EU/UK",
"timestamp": "Sep \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e21:58\u003c/var\u003e - \u003cvar data-var='time'\u003e22:19\u003c/var\u003e UTC"
},
{
"code": "pwmksvddvww7",
"impact": "major",
"message": "This incident has been resolved.",
"name": "\"Activity\" Reporting Delay",
"timestamp": "Sep \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e14:02\u003c/var\u003e - \u003cvar data-var='time'\u003e21:48\u003c/var\u003e UTC"
},
{
"code": "bzlnn1g25np2",
"impact": "minor",
"message": "This incident has been resolved and mail queues have returned to normal.\n\nThank you for your patience.",
"name": "Delivery Delays – Emails to Microsoft Hosted Domains And Others Held as “Processed”",
"timestamp": "Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e08:58\u003c/var\u003e - \u003cvar data-var='time'\u003e20:41\u003c/var\u003e UTC"
}
],
"name": "September",
"year": 2026
}
],
"start_time": "2026-09-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-08-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "w2jqp0rgt41s",
"impact": "minor",
"message": "This incident has been resolved. We sincerely apologise for the disruption and inconvenience caused. If you experience any further issues with connecting or email delivery, please reach out to our support team for assistance.",
"name": "Connection Issues and Delivery Delays",
"timestamp": "Aug \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e22:38\u003c/var\u003e - \u003cvar data-var='time'\u003e23:44\u003c/var\u003e UTC"
},
{
"code": "8zffkchjqj40",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Delivery Delays – Emails Held as “Processed”",
"timestamp": "Aug \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e03:20\u003c/var\u003e - \u003cvar data-var='time'\u003e06:40\u003c/var\u003e UTC"
},
{
"code": "1fb4l8jmq10x",
"impact": "minor",
"message": "This incident has been resolved. If you still have emails showing as \"Processed\" only, please reach out to our support team who can assist further.",
"name": "\"Activity\" Reporting Delay: EU Customers",
"timestamp": "Aug \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e16:47\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e06:01\u003c/var\u003e UTC"
}
],
"name": "August",
"year": 2026
},
{
"incidents": [
{
"code": "nc7z1dc7bq7g",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Delay in Processing/Delivery of Emails",
"timestamp": "Jul \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e19:01\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e UTC"
},
{
"code": "xp8lcgqs9fdf",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Messages Queued as 'Processed'",
"timestamp": "Jul \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e09:42\u003c/var\u003e - \u003cvar data-var='time'\u003e10:10\u003c/var\u003e UTC"
}
],
"name": "July",
"year": 2026
},
{
"incidents": [
{
"code": "rb7rq13h8vpj",
"impact": "none",
"message": "A fix has been implemented, and messaging services have recovered. We have completed validation testing and confirmed that message sending and delivery are functioning as expected.",
"name": "SMS messages marked as \"Sending\"",
"timestamp": "Jun \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e10:32\u003c/var\u003e - \u003cvar data-var='time'\u003e18:29\u003c/var\u003e UTC"
},
{
"code": "gq4d188h0x2n",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Processed emails (EU)",
"timestamp": "Jun \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e07:31\u003c/var\u003e - \u003cvar data-var='time'\u003e10:35\u003c/var\u003e UTC"
}
],
"name": "June",
"year": 2026
}
],
"start_time": "2026-06-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-05-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "5d1b5w2413bk",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Connection Failures and Delays",
"timestamp": "May \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e19:04\u003c/var\u003e - \u003cvar data-var='time'\u003e22:29\u003c/var\u003e UTC"
}
],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "ybgd93bgcytt",
"impact": "minor",
"message": "This incident has now been resolved.\n\nNew emails should flow as normal. Previously processed emails may take a little longer to update.",
"name": "Processed Emails (AU)",
"timestamp": "Apr \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e06:25\u003c/var\u003e - \u003cvar data-var='time'\u003e08:35\u003c/var\u003e UTC"
},
{
"code": "sxk5qw6kd6z4",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Email Delivery Delays - AU Region",
"timestamp": "Apr \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e03:35\u003c/var\u003e - \u003cvar data-var='time'\u003e05:17\u003c/var\u003e UTC"
},
{
"code": "qf3qvs345v56",
"impact": "major",
"message": "Our development team has resolved the incident. Please allow some time for the backlog to clear.",
"name": "Inbound Server Issue",
"timestamp": "Apr \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e16:26\u003c/var\u003e - \u003cvar data-var='time'\u003e17:23\u003c/var\u003e UTC"
},
{
"code": "2zb1khdjllwy",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Investigating Email Processing Delays (AU Region)",
"timestamp": "Mar \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e23:08\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e09:53\u003c/var\u003e UTC"
}
],
"name": "April",
"year": 2026
},
{
"incidents": [
{
"code": "q8mp0t17xcgv",
"impact": "major",
"message": "This incident is now resolved. We apologize for any inconvenience encountered. If you experience issues connecting to our servers, please reach out to our support team for further assistance.",
"name": "Network Connectivity Issues",
"timestamp": "Mar \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e17:00\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e00:08\u003c/var\u003e UTC"
}
],
"name": "March",
"year": 2026
}
],
"start_time": "2026-03-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-02-28T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "b3630d9xr765",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Delays sending to Microsoft-hosted domains",
"timestamp": "Feb \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e03:01\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e03:08\u003c/var\u003e UTC"
},
{
"code": "qkg4z7m2pjrb",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Activity Page Headers",
"timestamp": "Feb \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e14:36\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e04:10\u003c/var\u003e UTC"
},
{
"code": "1t71q0prdd4g",
"impact": "minor",
"message": "This issue has now been resolved, and services are operating normally. We apologise for any inconvenience this may have caused. If you continue to experience any connection failures when connecting to \"mail-au.smtp2go.com\", please reach out to our support team for assistance.",
"name": "Connectivity issues for \"mail-au.smtp2go.com\"",
"timestamp": "Feb \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e23:57\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e02:51\u003c/var\u003e UTC"
}
],
"name": "February",
"year": 2026
},
{
"incidents": [
{
"code": "13bsk41mmyw5",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Delivery Delays",
"timestamp": "Jan \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e19:44\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e00:26\u003c/var\u003e UTC"
},
{
"code": "qy1kfsm3g9wf",
"impact": "none",
"message": "This issue was caused by network instability at Akamai/Linode datacenters in the EU. This has now been resolved as per their bulletin on the issue.",
"name": "Login Page Loading Issues",
"timestamp": "Jan \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e15:27\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e03:57\u003c/var\u003e UTC"
},
{
"code": "pxcn3wr4vmrn",
"impact": "none",
"message": "The underlying service the API uses to send emails had an intermittent fault, causing some communication issues between the services. This issue has now been resolved.",
"name": "API Error",
"timestamp": "Jan \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e15:33\u003c/var\u003e - \u003cvar data-var='time'\u003e18:11\u003c/var\u003e UTC"
}
],
"name": "January",
"year": 2026
},
{
"incidents": [
{
"code": "whxx7zxcb2pl",
"impact": "major",
"message": "This incident has been resolved. It appears to be related to a recent database configuration change. Further investigations will take place to ensure stability and to prevent such an incident from happening again.",
"name": "Connectivity issue",
"timestamp": "Dec \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e07:39\u003c/var\u003e - \u003cvar data-var='time'\u003e07:53\u003c/var\u003e UTC"
}
],
"name": "December",
"year": 2025
}
],
"start_time": "2025-12-01T00:00:00Z",
"time_zone": "UTC"
}
]
}